I was the first one of my friend group to find a property that is owned by this company. The agent…read morewe were presented with is Leah and my friend and I toured the first side of 6 bedrooms. Leah was really helpful and kind which is rare especially when you learn about how bad other property managers are in the same area as this property. Leah was really patient with us as we tried really hard to find other girls to join our house but it always fell through with some of these girls. Leah recommended the 4 bedroom side to us and even went out of her way to show that side of the house to 2 of the girls since I was really busy with a final for a class. Leah has been nothing but kind and respectful. She wasn't up our butts about paying for the deposit and she was really understanding when we had an issue with finding people. I'm glad this company took over for the property that we found instead of the prior one due to how it feels so frat like and how the property management is changing it. I highly recommend this company if you're looking for a place and heard bad things about other property management.

BEWARE OF DESANTIS PROPERTY MANAGEMENT COMPANY…read more As a loyal customer since DeSantis Property Management took over from F. David Sylvester many years ago, I have watched the quality-of-service decline substantially. Here are just a few examples of my experience: I was charged more than $1,200 for snow removal on three separate occasions when the work was never performed nor needed. It took numerous phone calls and a significant amount of time before the company finally acknowledged the error. DeSantis charged a $100 monthly pet fee. However, when I terminated their services, they retained the accumulated pet fee funds, even though those funds were intended to cover pet-related damages to the owner's property. The company appears to rely on a single contractor rather than obtaining competitive bids. In my experience, the pricing was substantially higher than expected and the quality of work was questionable. For example, I was charged twice to clean the same gutter within six days, with what I considered to be an inadequate explanation as to why. My assigned property manager frequently failed to respond to phone calls and emails in a timely manner, if at all. When I raised these concerns with the owner on several occasions, the lack of responsiveness was largely dismissed as normal because employees were often "in the field." If you decide to sell your property, DeSantis requires the use of its exclusive listing service. Unfortunately, the listing broker assigned to my property was often unresponsive to phone calls and emails and failed to provide timely updates. Out of frustration, I ultimately removed the property from the market, only to be charged a $500 fee just for asking for updates and other related questions. When questioned the owner stated we had to do a lot of work on this. After terminating my contract, tenants informed me that DeSantis was often unresponsive to repair requests. When work was eventually performed by the company's designated contractor, the property was reportedly left in poor condition, requiring the tenants to clean up the mess themselves. It also seems there are so many incompetents working there and you can never get a straight answer from anyone. In Conclusion: As a customer of DeSantis Property Management since its earliest days, I can no longer recommend the company. Based on my experience, the level of service, responsiveness, and overall value provided has fallen well below what I believe property owners should expect from a professional management company. After so many years as a customer you would expect a much higher level of service.

3 Rivers Property Management can suck an egg…read more I was hoping to schedule a tour of one of their properties through Zillow. I actually really liked the property too. But like other reviews have said, they were completely unresponsive. That's right, even when they have the potential to gain your business and some of your dollars, they completely ignore you. When I tried to call to get in touch with an agent to set up a tour, I was directed to an automated system called Rently? Typed the property number into my keypad and all I got was a robot's description of the property, which is already listed on Zillow. Guess they were all on vacation or too scared to pick up the phone. Heh. Needless to say, I'll be reporting 3 Rivers to the BBB too!

Really terrible company. I was renting an apartment at 1190 Forest Avenue in South Park for 2…read moreyears. When I complained about the people upstairs fighting every night and now allowing me to sleep I was refused being able to sign a lease and basically forced out. They stopped responding to me emails, text messages and phone calls. I would then call the real landlord, Lynn Thomas and IVOR L THOMAS REVOCABLE TRUST (Through Lynn Thomas) and was told to contact the Management Company. Neither would help me with several repairs. whoever looks at this property beware and if you are in fact going to look at apartment #2 don't expect to sleep!!!

Katie is a genuine professional that truly understands her buyer's needs. She is extremely…read morethoughtful and accommodating throughout the entire process -and more! With expert knowledge of the market she serves, she is quick to hone in on a client's requirements which makes for an extremely successful purchasing process.   For first time home buyers, she clearly communicated all pertinent information in a timely and easy-to-understand manner and was always readily available for open houses and questions as they arose. She advocated on our behalf with our best interests in mind. The coordination of the inspections, paperwork and final closing process were a breeze - with everything being well-prepared and executed on time.   I can't stress enough the gratitude we have for Katie being such a strong advocate through what can be a trying, stressful and difficult time. Our closing went smoothly, and we have her directly to thank. We highly recommend her services and won't hesitate to utilize her for any needs in the future.

Katie and Steve were an awesome duo to work with. They helped us purchase property to build a house…read moreon. They seamlessly handled any issues that arose. Katie handled the paperwork and logistics. Steve was hands on, meeting us at the land and making necessary calls etc. Once our new house is built they will be on call to sell our current house/land. This team is responsive, professional, efficient and diligent. We can't thank them enough for their hard work and making this process so easy.

Lobos management has its good and bad. I will start with the good…read more Good: There are some really responsible daytime customer service members. When I just moved to my apartment in mid-August 2022, a power outage happened specifically to my suite, leaving me totally in the dark. I called customer service the next day, and the lady who answered my phone was straight to the point, told me it was a serious matter, reported the incident, and a technician came to my apartment and fixed the circuit that afternoon. The lady's name is Bethany, and she is the best thing about Lobos Management that I encountered so far. Aside from Bethany, there was also another customer service lady who guided me through the payment site, and I believe I left Lobos Management a 5-star because of that. Now let's go to the bad: Bad: There are two really bad things about Lobos Management that I encountered so far. The first is the emergency customer service line. Emergency service line: As I mentioned above, an outage happened to my suite an evening in mid-August. My intuition was to first call the emergency customer service line to see if they could resolve my issue. However, the Indian customer service member was ingenuine, irresponsible, and non-functional. He told me in the phone call that he would contact a technician, and did not call me back to give me an update after 2 hours of waiting. I stayed up until 2 am that day just to keep waiting outside in the hallway and call him again and again continuously for 6 hours just to ask for an update on the status of my case, but he just kept being so ambiguous and slippery with his response that I could not formulate any expectation on when my case could be at least reviewed. To be fair, I knew that night the company could be short-staffed and that my case could not be processed that night. I even told him that I could accept the possibility that my outage could not be resolved that night but I need him to say it just so I could at least know I could go to bed without a technician knocking on my door at 5 am, but he just kept on being ambiguous and saying sorry. I later gave up hope and went to bed. As expected, he never called me back, and I had to call day-time customer service the next day to resolve the issue. I actually experienced another incident where that specific emergency line was useless, but I just don't want to waste my time listing it out.

Do NOT rent from this place. They nickel and dime their tenants, yet when you ask for something…read moresimple, like a screen for the 1980's windows, you'd think you asked for their first born. They raise the laundry prices in December, for what??? A Christmas present! This place is run by a bunch of morons. Do yourself a favor and stay FAR AWAY!!!!!

Be cautious in dealings with Sofranko, particularly as a buyer. Recently, I was in the process of…read morebuying a restaurant from a seller who used Sofranko as a broker. I wired money to Sofranko to be used as partial down payment of the property. The seller decided that he couldn't uphold the terms of our agreement. So the deal ended and Sofranko kept all of my money -- thousands, not including the legal expenses that were incurred as part of a deal that could have never happened. I wasn't their client and had no dealings with them except as a buyer of a restaurant that happened to be listed through them.

Completely dishonest company. I placed a deposit on a location, Covid happened two weeks later…read more banks would not finance until economy stabilized, after bank agreed to finance there were issues with purchase out of my hands, when deal fell through, I was told that my deposit was non refundable. Sofranko advisors were completely non existent through the entire process, now they claim they could have made fiance go through. Just completely dishonest through the whole process. Not to mention the poor seller was paying them a ton of commission. Dont give them a deposit and dont believe a word they tell you!

Very disappointed with this community management association. They completely fail at doing basic…read moreparts of their job. After snowfall, the roads and common areas were left fully covered in snow and ice, with no one sent to clean it. It was unsafe, especially for families with kids. What's frustrating is that they have no problem increasing fees every year, but when it comes to actually maintaining the community, they disappear. Snow removal and safety are basic responsibilities, not extras. Residents are paying more and getting less. Poor management, lack of accountability, and no concern for resident safety. I would not recommend this association to anyone.

My ex husband owns the townhouse at 102 Pine Valley Drive in Imperial, PA. Once I discovered that…read moreour three adult children had been forbidden from going into the basement or the access the fuse box, I moved my ENTIRE world back in to start helping with bills. When I attempted to notify the police and his father of the code ordinance violations (the building itself as a tenancy when he is rarely conscious there -- as a foul tobacco-spitting night janitor at RMU who needs to sleep ten hours a day), I somehow got committed to a mental hospital to an involuntary psyche commitment, and he and his best buddies Scott and Katie Zanella had a good laugh about it -- since Scott works for Howard Hanna, sold Mike this house, handles all the software so my email never goes to the right people, and even invited him specifically to their daughter's graduation party last sunmer. As for me, I missed my daughter's graduation ceremony as the police hauled me away when I showed them the house. Without an actionable step to prove I was "a danger" to my ex husband, the 302 was not even legal. But then again, who cares about that in North Fayette when child predator Anthony Saveikis's local magistrate sign still hangs (county ordinance violation), so no one can quite tell just who the local judge was who signed that last order.

I've recently moved into an apartment thats managed by Premier and It was a great experience from…read morestart to finish. Their staff was professional, friendly, and very helpful. I will refer them to anyone that needs help finding a place.

We have been searching for a bigger place for months due to welcoming a baby and having a 5 year…read moreold. We viewed a property through Premier, absolutely loved it and promptly applied for it. Paid over $200 for the application fees and pet service fees. They requested proof for my boyfriend's employment due to recently starting a new, better paying job because it "qualified us over the income requirement" no problem, it was quickly emailed to Mike, who we were working with. Went a week without any communication, we contacted Isra, who contacted us back decently quick and informed us that Mike had "misplaced" what we emailed him and she needed it sent to her. It was sent over the same day. Waited another week without any communication, called the office, was told we would be called back because it was "now being decided by the owners" 4 days later we received a phone call from Mike stating that the owners had chosen the other applicants because they submitted the deposit with their application, "which gave them a better chance" We were NEVER informed that we needed the deposit submitted with the application, on top of the over $200 in application and pet service fees. I don't recommend this company to anyone looking to rent.

Angie is amazing! We found her through reviews, then talked to some locals about her character, all…read moreof which assured us she really was as awesome as she sounded. Her confidence and kindness made it possible for us to find a home when the situation was stacked against us. With an incredibly competitive market, short time frame, and tight budget, Angie pulled a deal through for us that exactly fit our needs. We were actually not able to visit Pittsburgh for the process and were able to trust her enough to facilitate the deal by phone and FaceTime. We can't recommend her highly enough and will definitely use her again with future deals.

Angie went above and beyond to make the whole process of selling our home as painless as possible!…read moreShe really took the time and research to help us make the best decisions to make a quick sale and also get the price we wanted. Her positive attitude and constant communication made us feel comfortable the entire time. She also gave us great tips and has good connections for any repairs or items you need help with fixing up your home in preparation to sell. I would highly recommend her to anyone who is selling or buying a home. Angie really is the best!!

DO NOT RENT FROM ARBORS MANAGEMENT!!!…read more They don't answer the phone. They don't call you back. When you have a problem, it takes too long to get things fixed. They make false claims to keep your security deposit. If you don't like being ripped off, steer clear. A very close friend rented from them for over two years. There were two maintenance issues that I'm personally aware of. One left the tenant without use of the kitchen sink for a week after management was able to be reached. It took several days for the tenant to be able to notify them of the problem. The second issue was a collapsed retaining wall that spilled out into the driveway rendering the garage inaccessible. This was never repaired prior to move out. The tenant did a walkthrough of the unit prior to turning over the keys with an Arbors representative who claimed everything looked great. The tenant received notice from Arbors that the water/sewer bill was more than 3 times any prior bill during the tenancy. (Exceeding $300. Tenants don't receive a bill. Arbors does.) The tenant was in the process of moving and not even living in the unit at the time of this supposed ridiculous consumption. The charges were deducted from the deposit paid at move-in. In addition, the tenant was charged $125 for cleaning the kitchen and the bathroom. I personally cleaned both rooms so I know this was absolutely not necessary. I'm very picky about cleanliness! Both rooms were cleaned and sanitized thoroughly. I should have taken photos. This sort of theft enrages me. Sadly the tenant has no way to prove the lack of water consumption. If I had taken photos it may have helped as far as the cleaning fee. The tenant even steam cleaned the rugs. Supposedly it's in the lease that this is a requirement. I've never heard of such a thing. Hopefully this information will caution others and prevent them from having the same experience.

This company will only ever treat you like a paycheck. They have forced me to pay a monthly fee to…read morewaive the insurance requirement despite me having insurance and providing proof of the insurance 10 seperate times. In the .01% of times they even responded to me were insanely rude and inhuman. Considering how much money they take from me, you'd think they could at least pretend to acknowledge me as a person- apparently that is asking far too much.