Lobos management has its good and bad. I will start with the good. Good: There are some really responsible daytime customer service members. When I just moved to my apartment in mid-August 2022, a power outage happened specifically to my suite, leaving me totally in the dark. I called customer service the next day, and the lady who answered my phone was straight to the point, told me it was a serious matter, reported the incident, and a technician came to my apartment and fixed the circuit that afternoon. The lady's name is Bethany, and she is the best thing about Lobos Management that I encountered so far. Aside from Bethany, there was also another customer service lady who guided me through the payment site, and I believe I left Lobos Management a 5-star because of that. Now let's go to the bad: Bad: There are two really bad things about Lobos Management that I encountered so far. The first is the emergency customer service line. Emergency service line: As I mentioned above, an outage happened to my suite an evening in mid-August. My intuition was to first call the emergency customer service line to see if they could resolve my issue. However, the Indian customer service member was ingenuine, irresponsible, and non-functional. He told me in the phone call that he would contact a technician, and did not call me back to give me an update after 2 hours of waiting. I stayed up until 2 am that day just to keep waiting outside in the hallway and call him again and again continuously for 6 hours just to ask for an update on the status of my case, but he just kept being so ambiguous and slippery with his response that I could not formulate any expectation on when my case could be at least reviewed. To be fair, I knew that night the company could be short-staffed and that my case could not be processed that night. I even told him that I could accept the possibility that my outage could not be resolved that night but I need him to say it just so I could at least know I could go to bed without a technician knocking on my door at 5 am, but he just kept on being ambiguous and saying sorry. I later gave up hope and went to bed. As expected, he never called me back, and I had to call day-time customer service the next day to resolve the issue. I actually experienced another incident where that specific emergency line was useless, but I just don't want to waste my time listing it out. read more

Do NOT rent from this place. They nickel and dime their tenants, yet when you ask for something simple, like a screen for the 1980's windows, you'd think you asked for their first born. They raise the laundry prices in December, for what??? A Christmas present! This place is run by a bunch of morons. Do yourself a favor and stay FAR AWAY!!!!! read more

I have been dealing with mold in my apartment since the day I moved in. I have put in multiple request to fix it and still nothing. I will be suing. The townhouses on Lincoln way do not move in. The mold in my basement is destroying all of my belongings. I have mold growing from my vents in the living room all the way to the hardwood floor. My drains are still leaking under my kitchen sink and I have put two requests in to fix them. They keep replacing the wood and not fixing the actual leak. And have the nerve to up my rent $100 last year. disgusting. read more

Do not give these people a dime of your money. They denied me for an apartment (and thank god after reading these reviews) but they've thus far kept my deposit and ignored my requests for a refund receipt! Seriously stay far away from these crooks read more

I complained 2 months ago and the last time you came you had said you will replace the heater in the other bedroom because that room has no heater at all and since then I didn't get any updates and I have complained so many times. Please stop telling the public false statements which are not true. We are freezing in our apartments and you keep falsely saying you have fixed the issues just so it doesn't hurt your reputation. [[HIGHLIGHT]]If you really want to help out I expect your representatives to show up and fix the issues at once.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]And now Lobos is deleting my requests on their maintenance board.[[ENDHIGHLIGHT]] They finally paved the pothole in the parking lot but the trench in front of the driveway remains. [[HIGHLIGHT]]They marked my requests for both problems "completed," but yesterday when I pointed out that the driveway problem remains, the "new" request was deleted as of this morning.[[ENDHIGHLIGHT]] (They did announce the driveway was to be done next week - 4 months after I first reported it to them and going on 5 months since the problem began.) [[HIGHLIGHT]]For anyone from Lobos reading this, I have not received any "letter" regarding this issue from you in my box at Fieldbrook as of yesterday.[[ENDHIGHLIGHT]] What address did you use? read more

[[HIGHLIGHT]]Called to get information on how to early terminate my lease, and was told that I cannot do so from "around October to like March. Those are black out periods, and we don't allow people to terminate leases"[[ENDHIGHLIGHT]] They also charge an extra $375 a month on a $850 apartment to go month to month or even change to a six month lease. They do everything in their power to keep their tenants trapped. I even tried to switch apartments, and because one was available the month before my lease was up they wanted me to pay rent for both places. Disgustingly Greedy. Do not rent from this company. read more

I'm a recent tenant of Bryant Lofts, and everything I'm sharing is based on my personal experience. From the moment I moved in, it was clear that this building prioritizes appearances over livability. The unit looked fine at first glance, but I quickly discovered serious issues: poor insulation that left the apartment cold and drafty in the winter, street noise that made quiet time impossible, and an ant problem that I had to manage myself. The construction felt rushed and cheap -- outlet covers fell off, floorboards were lifted, and windows were so poorly sealed that I had to layer up indoors just to stay warm. Interactions with management were consistently disappointing. My concerns went unaddressed, my privacy was disregarded during apartment showings, and there was no sense of support or accountability. The hallways often had an unpleasant odor, and I even experienced a stolen package with no help from the office. While there's an elevator and optional parking, those conveniences didn't make up for the daily discomfort. In my opinion, this has been one of the most frustrating rental experiences I've had, and I would not recommend it. read more

Applied to one of their units, all sites where they advertised said they permitted cats, mentioned that I had cats, and the leasing agent waited until after I had paid the deposit to tell me that neither unit I applied for allowed cats despite no where in the advertising or website stating this. in fact they explicitly touted the one as pet friendly. I would give 0 stars if I could, i was essentially stolen from for a period of time. read more

Lobos Management - Property Management Near Me - Pittsburgh, Pennsylvania

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Do Not Rent From This Company Unless You Do an Inspection For MOLD !!! [[HIGHLIGHT]]This Company does not Care about their Tenants once They Get You in The Nightmares begins.[[ENDHIGHLIGHT]] Please People be Careful Of Slum Landlords. read more

Did not respond to urgent issues, did not abide by written agreements. Do not rent from them

I am not renewing my lease this July 2025 after living in a Lobos Mgmt rental for the past 4 years. There have been multiple & continuous problems throughout this time. I have been renting in Pittsburgh since 1988. I have lived in 8 different rentals with a variety of landlords/mgmt companies. This is the absolute WORST experience I've had in that time. I will NEVER rent from Lobos Mgmt again. [[HIGHLIGHT]]The problems started during the leasing process. Had a virtual tour of 2 units prior to leasing - due to Covid protocols. Neither unit I "toured" was the one I eventually moved into.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Was not permitted to move in until after 6pm on 1st of month which lost me both a mover & their deposit because of the late time.[[ENDHIGHLIGHT]] Luckily my prior landlord allowed me to remain 1 extra day w/out charge. It is a 2nd floor apartment situated over the entryway on the 1st floor. There does not seem to be insulation as the floors, including those carpeted, remain cold all year long. Freezing in the winters requiring shoes to be worn indoors at all times. The bathtub porcelain is worn/pitted in multiple places, down to the metal. The "repair" was to spray paint the tub which began to chip within the 2 months. They never offered to replace the tub. The dishwasher eventually stopped working so had to be replaced. The maintenance worker who brought the appliance could not install it. After 1 week the installer arrived but did not have sufficient parts to secure it to the counter. 1.5 years later, the installation has not been completed resulting in being unable to pull the bottom rack completely out to avoid tipping the appliance forward. None of the burner units on the electric stove fit properly, thus causing pots/pans to be unbalanced. There is no way to evenly heat anything on the stove top. The oven also does not heat evenly, requiring anything being baked/roasted to be turned several times throughout cooking cycle. The electric wiring is actually frightening. All of the lights in the unit noticeably dim whenever the refrigerator or the microwave is running. I am paying for "on site laundry" but there is only 2 washers/dryers for 22 units. Both washers are unbalanced resulting in inconsistent washing during the cycle. I have actually removed clothing at end of a washing cycle to find some garments with completely dry areas. I ALWAYS make my first load whites which require chlorine bleach, otherwise all loads come out of washer with mildew smell. [[HIGHLIGHT]]My lease renews July 1 but I've received renewal notices in prior December. If I don't agree to renew at that time, they start showing the unit in January, 6 months prior to end of lease.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I have been living at Eden-Rock for nearly six years and am extremely satisfied with the professionalism of the management team[[ENDHIGHLIGHT]] and the quality of the maintenance services. read more

Lobos Management was deceptive, petty, and unprofessional. The apartment I rented was lazily cleaned and sloppily renovated, with tons of broken or damaged areas. The shower and heating didn't work properly. They sent wildly unprofessional contractors to deal (ineffectively) with any problems I raised, and they all had keys to the apartment so they could just come in at any time. They also tried to raise my rent by over $100 after one year without making the slightest hint of an improvement. You will regret renting from them. read more

do not rent with lobos management! their apartments are roach infested and never fix anything!

DO NOT RENT. Any potential renters be warned - it's best to AVOID Lobos Management in the Pittsburgh area. They have a long history of complaints; we ourselves had to take them to court over baseless claims from their management and even lied under oath at the hearing. They're slumlords with a long history of tenant complaints and have changed their company name over the years so potential renters don't look up their poor rental history. They will try to keep your security deposit + add on additional charges due to vacancies at many of their properties, so they're looking to get $$ any way they can. read more

Would pick zero stars if I could. Absolutely dogshit rental company and you should be embarrassed if you work here. I've rented from Lobos, and their communication with their tenants is piss fucking poor. I get emails 20 minutes before I need to leave/drive to work that the garage is inaccessible due to maintenance work. There's no communication as to when workers will come by the apartment after a maintenance request has been submitted. RIDICULOUS extra charges on the most basic maintenance requests. DO NOT RENT. read more

I moved into one of their buildings in August for a job and we were told that we wouldn't be able to move in on the first so they could clean and do repairs in the apartment. When we finally moved in there were still a number of repairs that needed to be done and the apartment had clearly not been cleaned, including urine stains on the toilet. Since moving in we have had multiple issues with the apartment itself, most significantly a major leak in our living room in October that damaged our stuff. We reported it and it took days for anyone to come look at it before it was marked completed despite still dripping into our living room. It took weeks for the repairs to actually happen and now, two months later, there is a leak in the exact same spot. The ceiling throughout the apartment is damaged, probably from previous leaks indicating a real issue with the roof of this building that they simply are not fixing. Related to this, it seems like there's no insulation in the ceiling at all which, combined with the cheap windows, means it is impossible to heat. We're spending more than $200/month on heat alone just to keep our apartment in the low-60s. It's not just in the apartment either. There was a deep pool of standing water in the basement that was getting moldy and starting to smell and despite multiple reports being marked completed, it never got cleaned up or repaired. You have to access the basement (and navigate around the water) in order to use the laundry which often requires multiple trips as the dryer doesn't work about half of the time. Despite our only having lived here for a few months, they are also already showing our apartment to potential new tenants. The staff are usually friendly, but there's serious issues with the building and living conditions that aren't getting addressed and no amount of being friendly is going to fix that. read more

I WOULD NOT RENT FROM LOBOS IF I WERE YOU. I experienced multiple cockroach infestations, a carbon monoxide leak, and a mice infestation in 6 months of living in their unit, just to name a few of the many many problems. Be warned, they are more than willing to sue you. read more

The positive reviews are from new tenants who've just moved in. You get the New Tenant Treatment while viewing apartments, signing, and moving in; then the 5 stars drop to 1's. PLEASE notice that all positive reviews are from people who have only signed their lease after viewings or have just moved in. I was moved in to a broken-into apartment. Took around a month before major repairs were done, and the rest of the damage from the break-in is still there, not fixed. The majority of the washing/drying units at the complex are always broken. The ones that "work" barely function: water not filling washers, clothes coming out of drier wet. I do not do laundry in the complex anymore. AC units have mold. Turning on the AC immediately makes the apartment smell like mildew. read more

My kitchen had a giant leak that filled the entire floor & I was unable/told not to use my sink for a week while maintenance worked on it.. Could anyone live without a kitchen?? Probably should've contacted the Better Business Bureau, might still! Then, my dining room floor was then affected & the wood became a trampoline & it took another almost 3 weeks to complete that.. When asking about any form of rent credit because of these conditions, they offered me some laundry credit, what a joke. [[HIGHLIGHT]]Meanwhile, they offer rent credit if you decorate your door in the holidays & post it to social media.. Guess they care more about looking good to the public than caring about their residents.[[ENDHIGHLIGHT]] Lobos is a joke.. & I ignored the many bad reviews & people that told me this prior to moving in & regret it. Not sure if it's just my unit, but my electric bill is $500 in the hot & cold months. (6 months of the year) & in the Winter I was still walking around freezing. They have also entered my apartment before without leaving a note. [[HIGHLIGHT]]I'll continue spreading the word about Lobos as I work customer service & love to help people, unlike their employees.[[ENDHIGHLIGHT]] Wish I could give 0 stars. RUN!!!!! read more

Infested housing an apartments with bugs, mice, and black mold. Owner tried to get me to sign an NDA about my experience living in the moon apartments because I had to go to the hospital and see multiple doctors because I was sick accompanied with random rashes and eczema breaks out I have never experienced before living here due to the with black mold. I refused to sign because he would not refund our deposit, so he called off the whole agreement. The owner is a slumlord. If you want to live in a healthy and happy housing environment do NOT rent from this company. read more

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This is the WORST COMPANY to rent apartments from!!!! Potential renters be warned - stay away from this management! Giving a 1 star rating only because a zero rating is not available. Customer service is beyond dismal. People in the office just hang up on you. They need training in customer service. We regret that we did not heed the abysmal reviews posted and rented from them. read more

I've lived in a Lobos property in Wilkinsburg for a little over 2 years. Lobos has caused me a number of problems - specifically, our bathroom sink had problems deep within the pipes from when we moved in, and they charged us $25 each time the techs had to come out. Which was a lot - it took Ralph, John, and Shannon more than 6 months of visits to resolve what was clearly a long-standing, preexisting problem. We couldn't use our bathroom sink most of that time, and we quickly learned that explaining the situation went nowhere - no one cared. So I just paid it. The hole in my bedroom wall is still covered in just cardboard - we were afraid to fix it, because they kept having to break it back open and try again. The sink seems to really work now, fingers crossed, but I've been putting off asking them to fix the wall because they really are incredibly mean people. Today I wanted to share an especially embarrassing email from my property manager, Dustin. I finally lost my temper with his employee, when she refused to send me a document I was entitled to and, unprompted, sneered that it was "kind of on me" for not already having a copy. Dustin has now banned me from calling my own leasing office ever again. I get the message loud and clear - Lobos would rather use its resources to find another qualified tenant than risk convincing me to renew my lease a second time. but Will, if you have a moment, I'm interested to learn more about Lobos's innovative corporate structure - Dustin all alone at the tippy top, like a baby feudal lord, accountable to no one, free to choose whether or not he responds to customer complaints. :) "What is a king to a God, and what is a God to a Property Manager?" read more

Lobos Management - Property Management Near Me - Pittsburgh, Pennsylvania

I very rarely write reviews but feel like this was needed and this person needs to be recognized. We live in Canterbury courts and one of the lobos management members, Roni Sprowls is seriously the best. She has exceptional communication skills and cooperated with us very well. She reacted so fast with an issue we had and fulfilled our needs. Everyone at Lobos is great but this organization should definitely be honored to have Roni on board! read more

I'm increasing my rating of Lobos to 2 stars. I finalized my move out today, turning over my keys, move out checklist and parking pass to their main office after meeting the carpet cleaning guy at my old building (Sycamore Gardens in Penn Hills). I have bumped them up to 2 stars because the lady i dealt with at Lobos following my initial review was incredibly pleasant and helpful in both facilitating my move out's seamlessness and ensuring things ended on a high note. Apparently too, according to her directly "...my whole staff has only been here for a little over a year.... Lobos knew that this area was not being handled correctly, hence the full turnover." So maybe give them a shot if you're looking to live in Penn Hills? However, i do want to follow up on my initial negatives, providing an update on each as well. 1) My issue with the heating bill and the insulation still remains true. Through April of this year (when the weather finally broke and i turned off my heat) my bedroom continued to feel poorly insulated and the entire apartment did not seem to efficiently heat itself. If you rent from lobos, buy an indoor thermostat so you can accurately gauge the temperature in the apartment since the existing ones are out of date. 2) The "internet switch" was still there. I left it taped up when I moved out. I still don't know why it exists; i feel like that could be removed and that switch plate removed. 3) Maintenance requests got better through the first half of this year. We had a rainy spring, and at one point that led to a bad leak from the roof above my storage closet. While maintenance seems to still be working on the wall damage from the leak and the company as a whole seems incredibly perplexed why the roof leaks at least once a year, I commend them for putting in the effort to look into this. 6) a new AC unit was finally installed in May after i asked them to re-open the work order from September when the last AC unit had crapped out. Lobos, ultimately you were a fine company to rent from, but I'm not sure I would recommend renting from you. read more

Kenil is awesome and does a great job keeping the place clean. He is friendly and is always polite

Stay far away!!! Lost most of my belongings to black mold living in a lobos apartment. Literally mold grew up through the carpet. Mold grew in the closets on the walls. Had to spray bleach daily to keep it at bay. Effected my health being exposed to black mold. Infested with mice and ants. read more

Underestimated, neglected and disrespected by Cindy who is the property manager at the Bradford location. Because I requested for rust to be removed from the oven she came to the apartment arguing with me calling me petty for expressing my concern. I do not know why a manager would feel this comfortable to be so aggressive to her tenants. Professionalism is lacking and this should be corrected if you are looking for long term business growth. No tenant deserves to be in a so called renovated apartment (where we are charged extra at the last minute saying the place it renovated) with an oven that looks like this and I just moved to this apartment. I should find clean items and should never have to submit requests for this. Cindy in a very rude way physically told me she is not going to change it, that it is getting cleaned. If every clean stuff looks like the pictures below, you need to be checked by the department of health. read more

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The leasing agent who helped with my recent move-in is Kazzandra -- she is fantastic & I would highly recommend working with her if you can. We initially had problems getting some issues fixed prior to move in, like stains on the carpet & a broken garbage disposal, but as soon as we let her know we were able to get it fixed ASAP. She was also grateful enough to run by and drop off our spare keys & get us a swipe card for our laundry. For those with maintenance requests, I suggest letting your leasing agent know prior to calling in to the office. I was a little skeptical moving into my apartment at first because of the yelp reviews I've seen of Lobos. As every Pitt alum knows, you avoid Lobos at all costs. However, I've given them a 4/5 star as of now with how the move-in process has been for me & how the maintenance requests were handled. As the year goes on I will be sure to update this review. read more

I have had a very positive experience with Lobos so far! A friend of mine and my partner has been residents all of this year, and despite the pandemic, Lobos' customer service, responsiveness, and willingness to help has never faltered! Just a few weeks ago, I started house/apartment hunting for myself and a couple of roommates and I've been very happy. Marisa, our leasing agent, has been an angel! She has been so responsive and on top of things for us! We toured several places and finally landed on one we liked! I will say, if you're touring with Lobos, think fast! We applied for 3 units and were beat to the punches for 2 of our dream places! We did settle for less, but I know ill be happy just about anywhere with Lobos. read more

I would like to begin by saying our apartment is nice, I don't have many complaints about the space. The building, however, is definitely in need of repairs and probably a new roof. Water leaks in everywhere, the ceiling of the garage is falling apart and leaks massive amounts of water through large cracks anytime it has rained or snowed within 24 hours (90% of the time in Pittsburgh, honestly). There's water damage and literal fungus growing on the walls of the hallway leading to the garage. We've had leaking in our apartment quite a few times as well, from several different sources. When we call maintenance with any issues, they rarely arrive the same day, even if it's what I consider to be important (I consider water dripping through a light fixture a safety hazard, and an important issue that requires same day service). And when they do arrive, they never fix anything. It's just a band-aid on a festering wound that desperately needs more attention. Our rent is way too high to be ignored this much. read more

Issue after issue after issue. Awful company. They do the bare minimum to fix each issue so that you cannot sue, and then the next issue comes right along. Stay away! read more

I wish that I could leave no stars. management was horrible. They never answer the phone. Rent was $900 a month for a 2 by 4 apartment which is fine but what they don't tell you is you'll always be paying $70 for water, electric & don't forget $100 a month for your laundry card. There were so many bugs in my apartment it was hard to sleep. I hated everything about this apartment complex and the management. Do. Not. Recommend. read more

I've deleted bad reviews before, because the staff turn over has tricked me into believing they will not continually drop the ball. Again, I'm disappointed. Chateauguay on Hoodridge is cheap housing, and they will treat you as such. Management in unreachable. Staff is overwhelmed and under trained. Customer service is non-existent. It's the first company I've called where they intentionally avoid giving you their name when they answer. When you pass them in the parking lot, they will make a concerted effort to avoid you or even looking at you. Its bazaar, as I've never raised my voice to these people. Four years, weve rented form them. We changed from one apartment to another. That process was a nightmare. They raised the monthly price without notifying us until they handed us the lease. The increase was recent. We were supposed to sign nearly a month sooner, but the lawyer was on vacation, or so we were told. They enter your apartment whenever, without notice. We have repairs pending, but the work order is closed, again. After four years, with two valid parking passes, we are now only allowed one. One of our cars has to go on the street. Nifty bait and switch, right? Follow through is very poor. This company is just the pits. I do not recommend them. read more

Again if zero stars could be awarded I would. We didn't believe the other reviews until we read the lease and went through it and it leaves potential for open ended nickel and diming on the level of a Victorian slum lord. They were all friendly until we didn't sign the lease fast enough and then received a very angry call when I told them we weren't moving in, oh and they also took basically a whole months rent even tho I never moved in. IF YOU DEAL WITH THEM YOU ARE A FOOL. They should probably be investigated read more

The renovated Bryant Lofts has been a wonderful starter apartment for me coming directly out of college. The office workers at Bryant Lofts have been respectful, kind, and most importantly, responsive. My apartment has had a handful of maintenance issues over a few years, but each issues was swiftly taken care of by the Lobos maintenance staff in an appropriate manner. During the uncertain times of COVID, Lobos Management took immediate precautions including daily cleanings of shared spaces of Bryant Lofts which was greatly appreciated as a resident. I've personally enjoyed my time renting at Bryant Lofts. read more

The laundry situation is absurd. My building, Hobart Commons, only has 1 washer/dryer unit shared among two buildings, the laundry is expensive and doesn't work well, and on top of that you have to go to another building blocks away to fill up your card and you have to do it online ahead of time because it won't accept card payments on the machine. The situation is absurd and there's no other laundry walking distance from here so if someone is not taking out their clothes or the weather is really bad and you need to fill up your card you're screwed. We work and finding time for laundry is already hard enough, we definitely don't have time to wait in the house for hours waiting for the one unit to be available. That and I once had to spend like $10 to get the clothes dried, when I sent a message about this I got no response read more

Please Please reconsider before you rent with this company. Aside from one gentleman at the Pittsburgh office, everyone else I encountered was rude and very mean. I have three kids who live in Pittsburgh now and we will tell everyone about the negative experience we had despite being really great tenants. read more

These reviews speak for themselves. Believe what people are saying. I am trying to figure out how to upload videos. I have one that says it all. But in the meantime, these pics are of public areas where the ceiling is caving in from water damage. The security camera actually fell out because of it.. I would highly NOT recommend renting at ANY Lobos Property. Do yourself a favor and believe all the reviews. It is not worth the cheap rent. read more

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