Unfortunately, Mac seems to have sold his bike shop to new ownership several months ago and I was…read morenot impressed. They may be great for the eBike industry or if you are an avid road cyclist, but we came in for a kid's bike and were essentially rebuffed. "We really only carry those around Christmas, but have one or two leftover" was the initial response. After a few minutes of discussing bikes an apparent friend came in and the employee broke off our discussion mid-sentence to talk to him. Again, the reviews say this is a good place for eBikes and it seemed like they have a lot of them, but if you're looking for something mid-range for an 8-14-year-old (something better than Walmart), I would recommend someplace else. This is not the same place as when Mac owned it.

Dropped off my sons e-bike on Friday morning for a front brake adjustment and flat tire repair. Was…read moretold they were all caught up and we were next in line. Didn't hear anything until I called on Tuesday morning when they opened and they said they were just getting started on it. Ended up driving to the store at 2:30 to pick up regardless of the progress. The guy working said he needed 45 more minutes because he needed 30 minutes to eat his lunch because he said he needed to take care of himself, and then he would need 15 minutes to put the tire on. Long story short, we left and got a text about an hour later and it turns out the only thing they did was fix the flat. Customer service was non existent and there was zero transparency about the turn around time. Would not recommend and will not be returning.

When I was out shopping for a bike for the first time in many years, I visited several stores…read more Coming into R.B.'s Cyclery, I felt an immediate connection to their team -- I picked my store before I selected a bike. Jay, Timothy and the entire staff come across as enthusiasts who are also committed professionals. I rode several bikes when I was there and got an idea what to consider. I didn't feel any pressure to buy on the spot, and Jay cheerfully answered any questions I had as I was doing my research. After the purchase, I had a minor problem with one of the tubeless tires I had requested. Jay and the team jumped right on it, addressed the issue, and also talked me through what was going on and how it all works. I really appreciate that approach - I want to know all I can about my bike, and they are happy to educate me. R.B.s is a great shop, and the Cannondale they helped me select is the best bike I've ever owned.

Still the best bike shop in town. Bought my son a used bike that needed some repair. In and out in…read more15 minutes. Fair price for expert service.

First time in and I will definitely be back. The…read moreenvironment was clean and inviting. Melina welcomed me right away, helping with all of my questions and requests. Overall great experience!

Great place to get a kids' bike if you're looking for something more upscale. I came here after…read moretrying out the new ownership at Franklin Bicycles which was terrible. I called and talked to Luke on the phone and described what my 11-year-old daughter was looking for in a bike - I had a make and model in mind. They didn't carry that specific one, but he spent 15+ minutes looking online and making suggestions of similar options. We decided on one (a Haro) and even though it was above what I was looking to spend, the customer service on a cold call from someone random was top-notch. They even went out of their way to special order a white basket for the front of the bike and mounted it. My daughter has been riding it every day since we got it. Their bike tech Stephen was great on the phone when I described what she wanted in a basket. It's not cheap, but it's not outrageous, and the customer service I experienced was on another level. If you're looking for something that will last your kids many years, I highly recommend coming here.

Great and efficient service. Very honest about what I needed and didn't need. We will be using him…read moreagain!

Felt like I was wasting the shop owners time. I had some questions about a road bike and I'm no…read moreexpert but he didn't want to take the time, felt like he had better things to do than help a customer out. Disappointed with general customer service. I'd pick a different shop if I were you. Try Ride 615 in Nashville

The staff there is super friendly and informative! Highly recommend going there if you want a bike.read more

My worst nightmare came true at the Trek Franklin shop When the Employee named RYAN was sent my…read moreway. I know what SIZE BIKE I ride. Employee RYAN was screaming ' I refuse to sell you a bigger bike ' after a test ride the next size up was only 1.5 inches larger. Don't even deal with someone who has THE SMALL MAN COMPLEX. When entering the TREK Franklin shop tell the Managers that you have been warned about the Employee RYAN and Stay Far Away from the employee named RYAN and make it possible to get your CORRECT SIZE BIKE. Have a nice day

Loved all the tours & high tech top of the line bikes & Bluetooth helmets from this family owned…read morestore! The owners are lovely & have well organized the perfect courses for tourists & locals looking for a fun beautiful workout! I did my tour solo with Bob & really enjoyed it! Highly recommended!

I planned a bike outing in our hometown for my husband and two adult sons who were in town for my…read morebirthday. What a perfect adventure! The great weather helped, but everything about the bikes and available trails was perfect. The bikes are like new and worked perfectly. I have riden several electric bikes and they all seem to have different ways of working. But we were given patient and careful instructions. We live in Brentwood but had no idea how many beautiful bike trails are in our country. We rode two hour 95% on paved trails: very scenic and peaceful. I would highly recommend Pedego Bikes as an perfect outdoor adventure!

The best outdoor gear shop in Nashville! Like all REI co-ops, this one is clean and has friendly…read morestaff who are well-educated in the products. The store is large, but the team here goes above and beyond to guide you toward what you need. Just recently I returned an ill-fitting item I purchased online and an employee helped me find a better option for me in store - somewhere I never would have looked. I trust this store and would recommend to anybody in need of supplies for an outdoor adventure!

I do like this REI store, the only location of this franchise in the entirety of Middle Tennessee…read more They have a great bike shop, tons of camping equipment, and extensive outdoor clothing. I wish it were a little less expensive and that the various options for cargo pants were a little less comfortable and not so rigid and unforgiving. Regardless, it's a solid REI location.

Bought a bike while in town. Alex was great! She helped me change out the bars and stem, and…read morereplaced a cable that was too short. Price was good, service was fast and reasonable. A really nice experience overall. Used their new seating area while my work was done, and only wish they had coffee... Convenient location too! 10/10 would recommend!

Needed a seat adjustment while in town on my GF bike…read more They did stellar work and she's very happy Thank y'all