They came over to test myclorinator and found that it was defective. Will provide the replacement…read morecost along with the pool cleanup. My wife and I were very impresss with luke and berry. Thank you for the professional contact. Joe

They are very reliable , and communicate well . In addition…read moreto routine cleaning and maintenance , they are able to fix mechanical issues.

I acquired a pool with a house I recently bought. I had no history with it, but Kyle showed up a…read morefew days after we connected and got right to work draining, scrubbing and ultimately getting my pool and opened for me within about four days! We had no idea when the pool had been last used, or what condition the pumps and parts were in. Kyle talked me through what the process might look like if it needed new parts etc, but luckily everything was in good shape and Kyle got it opened and ready to use!

We contacted Dot's Pool Service to remove algae, clean our pool, balance the water, and get it…read moreready for the summer season. Unfortunately, our experience did not meet our expectations. The technician was at our home for less than 30 minutes. He vacuumed the pool briefly, treated the water, and then informed us that his pool vacuum had stopped working. When he left, the water actually appeared greener than it had before he started. There was no effort to remain and monitor the treatment or ensure the pool was improving. When we asked whether the pool would clear up, we never received a direct answer. Afterward, we communicated through Yelp regarding the pool's progress. We were repeatedly told that we had a phosphate issue and should have the water tested. However, we hired them a professional specifically to diagnose and treat the pool, so we expected water testing and guidance to be part of the service we paid for. The technician also stated that he would return to vacuum the pool again if we were not satisfied. That follow-up was necessary because the leaves and debris on the bottom of the pool were never completely removed during the initial visit due to his equipment failure. He communicated he would be there sometime the upcoming week no definitive day and time. (Red Flag) Unfortunately, he never contacted us again to schedule that return visit, nor did he follow up to check on the pool's condition. In the end, we purchased our own chemicals and successfully eliminated the algae ourselves. We then hired another pool company to finish the job. They scrubbed the pool walls, vacuumed the entire pool, tested and balanced the water, provided us with a detailed water test report, and left us with a crystal-clear blue pool before leaving our property. They also gave us instructions for maintaining the pool ourselves or using their services in the future. That level of service is what we expected when we hired Dot's Pool Service. Our disappointment was not just with the results, but also with the lack of follow-up, communication, and accountability. We genuinely wanted to support a small business and had high hopes, but our experience was very different. Clear communication, reliability, and standing behind your work are essential in any business. Based on our experience, we cannot recommend Dot's Pool Service and would encourage others to consider other options.

Excellent service and communication she took her time to explain how we can keep our pool in better…read morecondition

From the owner: We are honest, trustworthy, reliable and will give you a fair price.read more

After a frustrating pool opening and many tears, I had to turn to professionals for help. Aqua…read moreMaster was able to come out quickly, troubleshoot and resolve my filter issue, and then address cleaning the pool and eliminating a ton of debris . In June, I wanted to fill the pool in, convinced this Summer was a wash. In July, the pool was immaculate, and Summer was saved.

They were quick to respond for all my questions and very reasonable with their prices…read more Carmen was excellent, taking the time to review what the needs were and offering his expertise but all the while deferring to what I wanted to do. He was extremely thorough. He also recommended some other services to consider in the future which were helpful, not high pressure.

We just had D & N Pool Services out to install a cover on our new pool. Their work was exceptional…read moreand we are very happy with their level of professionalism and attention to detail. Friendly, knowledgeable staff and a fair price!

I called approximately 10 pool companies from South Jersey to Pennsylvania when my pool filter was…read morenot working. The only person who called me back was Nadira. She had Dennis out to my home by early evening. Their response time was amazing and they had a new pool filter and pump, ordered and installed within a week. Their customer service and knowledge is top notch. One of the best companies I have ever worked with.

I'm not very knowledgeable about pools or their repairs and up keep but Mr. Flores was kind,…read morecourteous and always willing to explain things to me if I had questions. Not only did his workers do an amazing job but they always showed up on time and were well organized and cleaned up very well after themselves. I really appreciated that. The work ethic is astounding and their dedication to their job shines through when you see the finished product. I would recommend Flores Pools to all my friends and family since they offer great customer service, in Spanish and English!

From the owner: Flores Pools is a complete pool & spa renovations and pool service company that strives to build,…read moremaintain, and service quality inground swimming pools in residential homes as well as commercial pools. Call for a free estimate on any renovation. Flores Pools also offers a wide variety of services. Free estimates on all services. Our Services Include: *Swimming Pool Openings & Closings *Valet Services (Cleaning) *Equipment Repair/Replacement (Pumps, Heaters, Filters, etc.) *Skimmer Replacement *Tile Repairs *Pool Renovations (Tile, Coping, Plaster, Decking, etc.) and much more!

This service came out in mid-July to open our pool. We were going to keep it closed but decided…read moreinstead to open it late. We had worked with them three years prior to this but the pool had been kept closed for two years because we had a new baby and were working that out for a couple of summers. They removed the cover, rinsed the deck, started the skimmer and added 1 lb of shock. They did not scrub the pool walls, charge the filter with DE, clean, well...anything. The men who performed the service said they'd come back to complete the cleaning once we had gotten on the weekly maintenance schedule. When we tried to set that up, we were told that we couldn't be fit into the schedule. I believe charging a pool filter, cleaning and vacuuming are part of pool opening. I believe this because I watched this same pool service perform these services for a couple of years prior. Steve's says their openings don't include that service. I asked for money back. They refused. Decide yourself. I feel ripped off but maybe I'm the jerk off. I don't know or care. I just wanted this info out there while people are trying to do the suburban living thing.

Called asking for quotes to repair a leak on the pool pump and his response was to call a leak…read moredetection service. I also asked for other repairs but when I told him I wasn't interesting n weekly or biweekly service he never got back to me. After reading other reviews I would NOT recommend this guy

Updating your 0 stars…read more Lou put a new liner in and was great during the process. He pointed out a wrinkle and said he'll be back when the pool opens to "work it out". When I opened the pool - the water level Was extremely low and it was obvious the liner was leaking. Lou doesn't answer or return calls. He does not stand by his work and does not do anything close to quality work. Horrible horrible experience overall.

Had this company come out twice to charge me $500 each time twice in one week and the situation…read morestill wasn't fixed. Got two other recommendations in the prior worked at this place for the other two places to tell me that it's my skimmer line leaking swim times pools is garbage and take a vantage of their customers, especially women when I called to explain the situation the lady was very rude on the phone, and they will not refund me any of my money definitely do not recommend this company to anybody so worst experience ever they will be hearing from my lawyer get people who know Wtf they are doing that guy Lue will take you and take all your fucking money zero stars for this asshole

WORST SERVICE EVER!!! BUYER BEWARE…read moreBEFORE I BEGIN HOW DO I GIVE LESS THAN ZERO STARS?? Where do I begin? The Owner kyle elam and the manager kevin (he wouldn't give me his last name) were rude, condescending and downright disrespectful. The reviews here don't lie and are spot on. I read all the negative reviews but still (by my own terrible judgement) decided to give Colony pools a chance. Why you ask? Because I like to support small local businesses and support them. BIG MISTAKE! When I found out through email that they couldn't keep their scheduled service appointment I called in to verify when they would be able to reschedule. Kevin was aggravated and annoyed that I call and literally said "how many "expletive" (he used the F word) questions do you have? He then hung up on me. I have never been treated so poorly as a paying customer in my life. I honestly hope this review doesn't fall on deaf ears and I am available to answer any questions anyone may have. I don't want to get into how it continued as it really makes me feel really low and upset that I even gave them the opportunity to make right on the bad reviews they have. The owner kylie elom apparently inherited this business from his daddy and obviously doesn't understand what it takes to run a successful business. As he continues this napolionistic and cavalier attitude his gift from his daddy will eventually collapse. He never had to work hard and build a successful business or his reputation so it's easy for him to throw away something he didn't earn. I can go on for pages but had to cut it short so any questions please feel free to reach out to my cell phone at 917-335-6662. Pool companies come a dime a dozen and colony definitely is not doing anything to remain competitive.

I want to begin by saying that a pool service is only as good as the employees that do the service…read more I was not very pleased with the techs that came to my pool. I operate a VRBO and I need unattended service. I'm not there to put the pool cover away, or to make chemical adds between service visits. When I visited the property a couple of months after Colony opened the pool for me, I found the pool cover lying by the side of the pool and not put away (as agreed) and the salt level was not maintained. The skimmer basket and drain covers and other hardware was not in place. The auto leveling equipment was improperly installed and leaked like crazy. I found there was a leak in the pump basket housing and during the diagnosis, the suction side valve was closed and NOT opened afterward causing the pump to overheat the PVC making an even bigger leak. This was fixed and I was billed for the repair (subsequently credited). The pump was disabled to stop the leak and not returned to service after the repair through the rest of the summer. I asked for photos of the repair and it wasn't until after multiple reminders and multiple promises over 6 weeks, that I got photos. When I brought these shortcomings to the management, I was told that there was nothing wrong because the pool isn't green. Further, I was told I was "micromanaging" and "bad-mouthing". I view communicating issues as opportunities for improvement. I'll leave it to the reader's opinion whether these issues should be overlooked by the homeowner or communicated to others.