Hard working bunch of young guys. They work to satisfy. Very eager to please. Good communicators.read more

Great personable service! Great prices, quality quality service. Excellent call time performing all…read moreservice requested!

My pool filter wasn't cleaning my pool and after googling about it I realized we needed our sand…read morechanged. I called Cabby to see if he would be able to do it. He said his company didn't do that but he was very helpful explaining how to do it and even finding me someone who could if I needed the service. We ended up handling it ourselves with the information Cabby and some videos google showed me. I will definitely start buying my pool supplies from Cabby and if and when my pump needs work I will use his company!

Please be aware when requesting services from this company…read more We had a new Pentair sand filter installed by this company. They installed a 2021 instead of a recent one- we saw the label after it was installed the next day. During the install after they put everything back together, my valve was now (cracked) leaking. It was working perfectly fine before they replaced the filter. They put silicone on it, and that didn't work. When I reached out about the valve still leaking . . He said it needed to get replaced and they were going to charge me to replace the valve that they broke. We ended up calling a different company to come out and replace the valve.

After a frustrating pool opening and many tears, I had to turn to professionals for help. Aqua…read moreMaster was able to come out quickly, troubleshoot and resolve my filter issue, and then address cleaning the pool and eliminating a ton of debris . In June, I wanted to fill the pool in, convinced this Summer was a wash. In July, the pool was immaculate, and Summer was saved.

They were quick to respond for all my questions and very reasonable with their prices…read more Carmen was excellent, taking the time to review what the needs were and offering his expertise but all the while deferring to what I wanted to do. He was extremely thorough. He also recommended some other services to consider in the future which were helpful, not high pressure.

Staff up front is always pleasant . Disappointed that the service desk in back is manned by several…read moreyoung inexperienced employees who do not seem knowledgeable about very basic pool opening techniques and filtration systems. Was hoping we would find more experienced seasoned staff. If you need your water tested they got you covered though.

I have owned a pool for over 25 years. This is the most honest and friendly pool store I have been…read moreto. They are always helpful and their prices are very fair.

I would not recommend the Sewell location of Leslie's Pool Store until they hire some competent…read morestaff. We went to this location to buy our pool, but they were so clueless, so we ended up ordering it online ourselves. The delivery was a nightmare (though I know it wasn't Leslie's). When we go there for pool care questions, they are completely clueless on answers. We do better to just google care options ourselves then just buy the supplies needed. Not only are the kids who work there clueless, they are so incredibly rude. I went this morning to make a return about 40ish minutes after the store opened but the doors were locked and no one inside. I stood outside waiting then the rude worker copped an attitude with me instantly after I said I thought they opened at 9am. He said he had to leave the store for an issue of some sorts, gave me some song and dance about opening the registers. I said that's fine, I just need to return this and get back to work. That's when he shot me the dirtiest look and started mouthing off and would not stop running his mouth. He called his manager to have on speaker. When I was leaving, he boo-hooed to me how this job isn't for him, that he doesn't like working here and so on. Again...not my problem and it does not excuse his rude behavior. My husband called the store and the guy was rude to him, refused to give his name and hung up on him. So until they fix their employee problem, go to any other location.

I went there yesterday and today asking "Jacob" for some help/advice with issues with my pool…read more Let me tell you what a phenomenal young man. Jacob was so helpful and spent alot of time explaining my questions and was such a wealth of information, he is the consummate professional and kind human being. I would highly recommend Jacob and Leslie's Pool Store to every pool owner. Thanks Again for your help and professionalism Jacob. Ken Donnelly

I waited almost a year to make sure I had the full experience to give a complete review. From being…read morebuilt to closing to opening the following season. After calling several pool companies, The Pool Store was the only company to actually show up. Toni, (the owner) came out herself, right on time. She wrote our quote on the spot and gave us her personal number just incase any questions should arise. Honestly, we thought she was too good to be true! She didn't try to up-sell us, in fact, she talked us out of a few things that were quite costly. When she left our home we thought for sure there must be a catch. As the process went on, she proved every step of the way that she is an honorable business woman and there was no need to second guess anything we heard out of her mouth. Pat came out and measured our space and mapped out a plan for our pool. Toni helped us with some finishing touches that we couldn't decide on. Toni's husband even came in to discuss an extra project(solar heat) that we were considering and helped us pull it together. It really is a great team that guides you every step of the process. The process was quite simple and Cheryl laid it all out for us in the beginning. When payments were due, what they were for, what the next step should be in the process. The entire process went on without much of a hitch and the pool turned out beautiful. Everyone we met is very friendly and helpful. From the guys that come for the physical labor, the people in the Sewell store, to the people in the office in Williamstown. Toni, Cheryl, Pat, John and Jim are just a few names I can remember off hand but honestly, I haven't met anyone that wasn't professional. The only reason I didn't give 5 stars is because there are a few small things that aren't 100% to my liking but to be fair, I never reported them to the store to give them an opportunity to correct. Maybe they would have. The diving board and ladder were installed slightly crooked and the concrete isn't top quality, several chips came out from day 1. These things were minor in my opinion and haven't kept me from enjoying my pool one bit. Also there were a couple of miscommunications through out the process but again nothing that was a big deal and ultimately it all worked out. I only mention it so people understand that even though they get super busy and may miss a call or appointment they aren't leaving you stranded. They are so busy but always come through. I would 100% recommend The Pool Store, in fact I already have. I plan to stay a loyal customer and given the opportunity would have another pool put in should I ever move.

Terrible cistomer servive!! The tech came out to open my pool. Took the cover off and put my steps…read morein. However, he told me my salt system was broken and showed me how it was gushing water. He said the part warehouse was closed that day and he would call me Monday. I was not able to turn the filter on nor did he finish opening the pool. He stated they would finish opening the pool when they came back to fix the problem. I waited a week and called the parts/service line and left a message asking the status of the parts. I never got a call back. I called again midweek and still no answer. I called back the next Sat (2weeks later) for the pool opening department. Spoke to a lady on the phone about how upset I am that I havent been able to run my pool for 2 weeks nor did anyone ever get back to me. She told me nothing was ever ordered because they didnt know what salt system I had. Yet no one ever called to ask or tell me they werent able to finish fixing my pool. I told her I took it upon myself to disassemble the salt cell and it turns out nothing was broken the tech just didnt have a gasket properly installed. I fixed it and finished opening the pool. I told the lady that I shouldn't have to pay for the opening when they didnt even finish. She told me to come in with pictures of my pool (it was a swamp by this point) and water to test and they would give me the chemicals. When I came in the lady was trying to charge me for the chemicals until I argued with her. I'm pretty sure she only gave them to me because people were in the store listening. None of this is acceptable customer service. I should not have to beg for a company to make things right when they were the ones that messed up.

Excellent service and communication she took her time to explain how we can keep our pool in better…read morecondition

From the owner: We are honest, trustworthy, reliable and will give you a fair price.read more

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

We just had D & N Pool Services out to install a cover on our new pool. Their work was exceptional…read moreand we are very happy with their level of professionalism and attention to detail. Friendly, knowledgeable staff and a fair price!

I called approximately 10 pool companies from South Jersey to Pennsylvania when my pool filter was…read morenot working. The only person who called me back was Nadira. She had Dennis out to my home by early evening. Their response time was amazing and they had a new pool filter and pump, ordered and installed within a week. Their customer service and knowledge is top notch. One of the best companies I have ever worked with.

My early morning birthday present from Budd Pools & Spas. Our pool was opened on Thursday 5/7 for…read morethe 10th year, by the same company that built it. I thought that was the safest, best option to keep our pool in the best shape. In fact for 10 years, I pay Budds to open, service weekly for 12 weeks, and close my pool. Friday morning I turned the heater on in case the kids wanted to go in. I thankfully hung outside for a bit, when I began to smell something burning and walked over to find the heater on fire. I immediately turned off the power on the heater and emailed and called Budds. They FaceTimed with Edward Litsky, and noted that the water valve to the heater was in the off position. They then sent someone out Friday evening around 8pm, turned the water on, vacuumed out the soot, inspected it using a phone flashlight, turned on the heater and informed us someone would be in touch. Three days later, after I requested to hear from someone in a supervisor role, Chas the GM of service called me this evening. He offered to replace the burned out lcd screen free of charge. I told him I expected more, as I no longer feel safe having my kids around the heater, and he told me it was more than fair since "I" turned off the water to the heater. He blamed ME! A customer of 10 years. He blamed me, because I emailed requesting assistance turning on the skimmers prior to the fire. After their own employees admitted it was opened incorrectly. The General Manager of Service blamed me in a massive CYA case. I have never been a part of a worst case of shady business in my life. Avoid Budds Pools.

I expected much more from Budd's Pools, but the experience has been frustrating. We've had multiple…read moreissues since installation -- concrete settling all around the pool, cracking and separation of the deco seal, an outlet that constantly trips from the shallow-end light, and even water getting behind the liner on the steps. For a company with their reputation, the lack of attention to detail and response has been really disappointing. I would not recommend them based on my experience.