This service came out in mid-July to open our pool. We were going to keep it closed but decided instead to open it late. We had worked with them three years prior to this but the pool had been kept closed for two years because we had a new baby and were working that out for a couple of summers. They removed the cover, rinsed the deck, started the skimmer and added 1 lb of shock. They did not scrub the pool walls, charge the filter with DE, clean, well...anything. The men who performed the service said they'd come back to complete the cleaning once we had gotten on the weekly maintenance schedule. When we tried to set that up, we were told that we couldn't be fit into the schedule. I believe charging a pool filter, cleaning and vacuuming are part of pool opening. I believe this because I watched this same pool service perform these services for a couple of years prior. Steve's says their openings don't include that service. I asked for money back. They refused. Decide yourself. I feel ripped off but maybe I'm the jerk off. I don't know or care. I just wanted this info out there while people are trying to do the suburban living thing. read more

Called asking for quotes to repair a leak on the pool pump and his response was to call a leak detection service. I also asked for other repairs but when I told him I wasn't interesting n weekly or biweekly service he never got back to me. After reading other reviews I would NOT recommend this guy read more

My pool pump ceased up and stopped working the week before July 4th. I sent Steve a text message with the picture of my 15 year old pump. Steve recommended a better variable speed pump that was much affordable. He immediately emailed me an invoice and the following day his crew replaced the pump. They were very knowledgeable and showed me how to use the new features. It was a reasonable price and quick turn-around to help me get the pool working for the Holiday. I Highly recommend Steve's Pool Service. read more

I needed extensive repairs to my concrete inground pool plumbing last summer. After a visit by the owner, they cut off and replaced my return lines. They did an awesome job. There were hours of labor just drilling thru the concrete to replace the lines into the pool. All work was done correctly and on time as promised. All employees were respectful of our property. My pool leaks are gone. I also used them to close the pool in October. They met the appointment and all that work was done as promised. Just opened up (may '21), and our pool is very clear and will be ready use in a day. Have a nice summer everyone! read more

Opened our pool charged us extra than what the price for opening the pool. Pool still a green swamp. They said that it was going to be that way go get water tested. For almost 400 dollars never again. The guy who texts you stated it was all my fault didn't use them to close go get water tested. But it looks like they just pulled the cover and turned it on. read more

I used Steve's Pool Service for 2 years and throughout that time my pool turned green 5 times. The kids they send to do the service clearly don't do what is necessary to chemically balance the pool. I had a weekly service , so there was just no excuse for this. Beyond that, the customer service from owners Cathy and Steve left a lot to be desired. They always have an attitude and tons of demands and excuses and make everything they do seem like a favor (while charging you diligently for everything). Their billing system is antiquated and owner Cathy is highly disorganized. All bills are hand written and a picture of that bill is emailed to you. I dealt with the nasty attitude and green pools and all the other issues but this year when they came to open the pool (which I scheduled a MONTH in advance) they simply left (while I waited for them at home the whole day) and didn't call or text or email to let me know that they came and left and that Steve (owner) refused to open the pool. Once I called in the afternoon asking when they were coming I was informed of what happened. His wife (Cathy) then proceeded to give me a list of demands. I filled the pool to the skimmer but removing all debris off the cover was just physically impossible (and the cover is in the same condition every single year). Upon texting Cathy that the pool was filled to the desired amount she said Steve doesn't want to remove the pool cover. He had removed the same cover both years prior and hung it on my fence to dry. She called me a liar and said that he always folded the pool Cover neatly and put it away and would never hang it on the fence (which he did on his own without asking me the pst two years). Needless to say they were just rude, nasty, disorganized and don't know how to balance a pool so that it doesn't turn into a swamp. They do not want to be in business anymore and want to move to Florida and not deal with customers or employees, which makes them not care about customer service or loyalty. I'd stay away and go with reputable companies that want your business and know what they are doing. read more

Had used Steve's Pool Service for a number of years....the year after we got the new liner and converted to salt water, we had an issue. The Hayward box that was supposed to register salt content wasn't working. Steve kept telling me to get my water tested because he was sure there wasn't anything wrong with the machine. I asked him to come out and look at it and he refused. He screamed at me to take my busy elsewhere because he was tired of hearing from me. I told him to contact Hayward because the products must be faulty. He refused saying the company won't just replace itAfter 3 weeks of back and forth, Steve finally came out. It ended up that his crew who opened the pool, plugged the system in incorrectly and this was the cause of the issue.... no apologies after going through 3 stressful weeks... Will NEVER use him again. read more

First time opening our unground pool. And I couldn't be happier with Steve's Pool Service. Even before the opening Steve answered all my questions and even provided much needed advice for a new pool owner. The crew arrived on time and promptly and professionally removed the cover and did their opening procedure, fired the pump and heater up, and added the needed chemicals. After testing the water we where swimming in days. Great value and even better service. read more

We had Steve's Pools here today. Very happy with the work, the price and the guys that came. Steve was nice, answered our questions and they came out the next morning. Very thorough. read more

I used Steve's for the first time this year (2018) to open my pool never again, very disappointed in there service. He must use different sub contractors or has some lazy workers by looking at his reviews. half good half bad? read more

Used them for years. They saved us a lot of money from our previous company to open and close our pool. At first we didn't notice anything different and seemed like they were doing a good job. Then a few years ago we started getting DE in our pool and had issues with algae. Asked them to trouble shoot the DE issues. They told us it was the multi-port value. Changed parts on that but still got DE into the pool. Asked them to make sure they inspected the filter grids when they cleaned it out and told us the grids looked fine, must be something else wrong. Finally this fall I went to check the filter myself and found YEARS of old DE clogging the filter when they billed us to clean the filter every year at closing. They also got sloppy last couple years. Over-tightened the drain plug on the filter and it sheared off. If we were not home at the time our pool would have emptied! Then two years ago they forgot to open the value to main drain. Didn't realize it till end of the season. This past year they tried to close our pool so fast, they damaged our surround and didn't even get the entire cover attached. Will be hiring a new company in the spring. read more

I am very frustrated and I wanted to make sure no one uses this pool service. In April, we had to get a new liner installed, we decided to go with Steve's Pool Service. He is a local guy and price was good. I should have knew something wasn't right when he emptied our pool and left it sit for multiple weeks empty, the foam lining under my liner was in good shape and we were not going to replace it, however, since it sat for weeks rain knocked it into the pool. Steve, did replace it with new foam, however, he took our used foam and said he was going to use it for another person's project, so that also should have been a sign that things weren't going to end well(so beware because he could be using used supplies and charging someone else). Initially, the liner seemed to be ok, until a month into it. My steps were wrinkling and we realized that they installed the liner over a pebble on my step. We called him about the wrinkle in the steps and he argued with my husband that there is nothing he can do about it and was not even going to come look at it, until my husband told him that there was a pebble under the liner, then he sent someone out to pull back the liner and take the pebble out. When the workers arrived, they asked "we installed this liner" like they were surprised because it was not done correctly. They said that they would not be able to fix the wrinkle because it was not installed the right way on the steps due to cuts made in the liner for water returns, it cannot be adjusted. The wrinkle is not large but how and where it is poses a risk for a tear in it. Multiple calls from my husband to Steve, to ask how is he going to rectify this, he received his full payment however, we did not receive what we paid for. We kept our end of the bargain. He said he was going to call the company that manufactures the liner, this was in June. It is now August and no phone call back. Dan sent him a message the other day stating that the liner was falling in the deep end and if he figured out what he is going to do about this wrinkle on the step, he came out and fixed the liner falling but said he was still waiting to hear from the liner manufacture(we really don't know what they can do about the liner Steve installed incorrectly). Now, there is a huge wrinkle on my steps that Dan sent him a message about and guess what...no response. It seems he can only handle small jobs. This pool has been in my family for 40 years with multiple liner replacements and never have we had issues like this, 3 months into a new liner. Since he seems like he doesn't care about the integrity of his company, I would never recommend this company. A pool is an expensive investment and when I pay a good amount of money for a service, I expect to get what I pay for or at least an "I care about the service I provide,so what can I do to make it right"....not from this guy! read more

we had our pool opened this past week i messaged and ask to have pool open whenever they had time gave me appoint for the next week told to have water level up equip out by the pool they showed up three hours early removed cover didnt clean it folded it put it in bag removed plugs BUT NOT ALL PLUGS blew off deck twisted down screws from cover then asked me if i knew how to start pool because the water level wasnt high enough i said no they came back next day turned on pool then told me it was really green and they had to charge me more for additional shock i said no they left my husband gets home adds liquid chlorine and finds a plug still in and the filter backwash didnt work not the pool company fault just shows they did not check equipment nor did they hook up cleaner or any vacuuming notified the company and response was due to the PANDEMIC people did not schedule correctly and they were doing as well as they could so i paid 250 to remove cover fold it put down screws turn on switch add some shock not enough blow off deck i didnt care when i got opened they gave me the date and time so due to COVID WHICH I GUESS DEPLETES THE ABILITY TO DO A GOOD JOB AT THIS COMPANY I WOULD AVOID THEN TILL WE GET A VACCINE i have a copy of all this messaging if anyone wants to see it read more