I have done some work with with them and they are excellent! In a industry dominated by big…read morecorporations who only care about the bottom line BG is a breath of fresh air. Honest and fair priced

We had a crack in our basement wall that needed injection. They recommended a strap in addition to…read morethe injection for a reasonable fee, were courteous, helpful, and detail oriented. BG did a great job in a short turnaround. Highly recommended! Peace of mind at a good price. Thank you!

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

I didn't work with groundwork only because I needed work they don't do however. I can say they are…read moreprompt and have excellent communication skills.

Sold a bill of goods. Once they got their money, their customer service was nonexistent. Still…read morewaiting for a return phone call to fix a post that was installed crooked. They also stated that as part of the project they would be able to lift the house the required 3/4 inch. Still waiting. Very convincing sales person, very poor follow through.

I was referred to Envirotek by our home inspector when we purchased our house about a year and a…read morehalf ago. During the inspection, dark mold was discovered on the rafters of our attic and it was recommended that we address it. Since we are consummate procrastinators, we waited. Recently though, we received a RISE assessment (definitely check them out if you haven't already) and had the opportunity to have our attic insulated for little to no cost. Our work was scheduled but the mold remediation was a precondition to the work. So we called Envirotek. I was able to schedule an assessment quickly and easily. The owner Kevin came to the house a few days later, patiently answered all my questions, discussed options and gave us what I felt was a truthful assessment of what needed to be done. This was a Thursday - he promised to have my quote Monday and it arrived on time. We proceeded with the work and they were able to start on the Wednesday (great turnaround but they mentioned they had a cancellation, so maybe I got lucky). So the work was done well before the insulation was scheduled. It was a two morning job since the chemicals they use need to dry overnight. Kevin's crew arrived both days within the half-hour time frame given, explained what they'd be doing, did some quick paperwork and were off. I'm not a professional, so as to the effectiveness of the work, I don't know. We did receive a five-year guarantee. However, it was done efficiently and looks clean and thorough. A job well-done it seems. The crew was polite and, not necessarily expected, they even vacuumed and Swiffered since it was a little wet outside and they had tracked in a bit of water and dirt. The office did a good job of responding quickly, following up with the invoice and certificate. All in all, I can recommend this company for this and probably similar work.

From the owner: Mold Remediation, Air Quality management, Whole home ventilation systems, Crawl Space repair and…read morewaterproofing, Duct cleaning Air duct sealing and attic air sealing and insulation are all service we provide to our customers. No matter what your issue is, we can help you out.

Premier installed a french drain system for us about four years ago and we couldn't be happier with…read morethe results and the overall experience with this company. All of our interactions/communications were very positive. Before the job, everything was very transparent from pricing, the work to be done, options available, etc. And the crew performing the work was extremely professional. Prior to contacting Premier, we had water issues in our basement which made our basement nearly unusable; after getting moderate rain we'd get big puddles of water. After Premier installed the french drain, the basement has become our home office, our workout room, and we can store things without worrying about water damage. Four years later, the basement has been BONE DRY ever since - no water whatsoever, no matter had hard it rains. If you're on the fence, I can say: "do it" - it's been 100% worth it for us, and has transformed the way we use our basement. And Premier Basement Waterproofing is absolutely the company to use, to get the job done right.

The people are amazing , Grace ,and Jerry who work out the office and doing quotes were the first…read moreto respond and Jerry got out to my place fast. Marvin the young man who ran the job site is absolutely amazing , I can't say enough good things about him . The price was a little higher than quotes that came in after I went with Premier but if I had those quotes before and could of saved 2k I would choose not to and stay with Premier mainly because of those 3 people I named. I had a foot of water in my basement after a storm, Marvin arrived and put a sump pump in to drain all the water . He got Jerry to come in and look it over for a quote. I'll post the price and work done. - Came out and drained all the water with sump pump - they demoed a whole room , taking down all the walls , heating system and doors then disposed of all the wood. -they dug , installed about 100 sq feet of French drain , poured drainage gravel on top then re-cemented over it. - they installed a 2 pump system with battery back up and alarm - they installed a moisture barrier on the entire basement - They dug a trench and ran sump line out to safe area outside - Took 3 full days to complete - they stayed until 9pm on a Friday to be sure it was 100% completed. - everything was about 15k in total If you use them make sure you ask for Marvin to do the work , he's very honest and answers all your questions without trying to upsell anything . They literally just left my house at 9pm because they wanted it finished before tomorrows rain , only thing left is Jerry was going to have someone reconnect the heating but everything water proof wise is complete. I'll update the review if there's any issues but as of this moment I've never felt better about a service.

I requested the owner to come back as what they did in our basement did not solve the problem. I…read morethen emailed explaining how what he said we needed was incorrect and we wasted 1800 dollars. The owner offered to call and never did. He left it unresolved.

I had leaks in my basement. Owner Mr Robert Balesano "repaired" and guaranteed it in July 2023. Now…read moreleaking again at bottom of wall - he sealed wall and water just finds another path. Came to look at it said it is a new problem and will get back and despite attempts he never did. Terrible do not use him