In today's market, what we as consumers REALLY want is customer service. We want to ask a question…read moreand have it answered accurately in a timely manner. I don't think that is a lot to ask. Yet, it does not happen very often. My wife and I just booked a House in Destin for mid-October. I wanted a golf cart. By the way, I used to live in Destin so I knew, the Golf Cart was very important. I called two places. The second was Beach Better Golf Cart Rentals. I got a message however it said I could text them on that number. I did and got a reply back in less then two minutes. The prices were more then reasonable and I could take care of the entire transaction online. Now for the rest of the story!!!! The home we rented is one of my personal friends. I asked him which Golf Cart rental place he uses. He said, "None". The home comes with a six passenger golf cart. So I did not have to rent a golf cart after all. BUT, when I do and that will happen, this is the ONLY place I will consider. The world needs to remember that we clients just want professionalism and prompt communication. We will pay more to get it. Customer service is the key.

Amazing customer service! We ordered lithium batteries through them and communication was perfect…read more I can only imagine the golf cart rental portion is just as good. Shop is very clean and lots of nice looking golf carts.

Beware On our trip…read moreto Destin, we stepped off of the airplane and met a couple of friends and decided we needed a larger golf cart than the one that came with our condo. In our haste, I went to this company's website filled out all of the information and paid over $1000 to rent a golf cart for a week. They immediately called me collected the address and told me that they would deliver the golf cart that night. A couple hours later they called back realizing that I was staying in Resort called sandestin that they could not deliver the golf cart because Sandestin is a closed resort that does not allow deliveries. It does say "no sandestin" on their website. This was an oversight on my part and I admit it 100%. They then told me that they do not do refunds. The owner reached out through email and told me that people book months in advance and hurt their business because they want a refund once they arrive and realize that the cart cannot be delivered to sandestin. This is understandable and I do not blame them. However, my rental was denied the same day and I did not hold up their cart for a week. The owner simply told me that they're going to keep my $1000 and that's the end of it because the website says "no sandestin". I even offered to pay for the cart for a full day because of the confusion and they refused me because they just want the $1000 for no services rendered. Minor mistake and oversight on my part, absolutely! Ethical of this business owner to take advantage of people from out of town and keep all of the money from a same-day rental when a cart was never issued? You decide. I have copies of the emails. I'm happy to post them, but this company will do whatever they can to keep your money I would not trust them. This was a very simple decision to make for this business owner but that chose to keep money for nothing rendered on a same day mistake. Good luck , there's a lot other rental spots. Choose wisely.

Rented a golf cart to burn a few hours before my flight on the way out of town. Great customer…read moreservice. Great price . Chris was very friendly and easy to work with . I had a cart within a few minutes.

What a fabulous group of people to rent from. The owners are kind and friendly ready to equip you…read morewith the best golf carts and rental equipment to make your vacation enjoyable and safe. Thank you John and Rosemary for your service.

My wife ordered bikes for drop off a few weeks before our arrival. They never showed up, or…read moreanswered the phone. I went by a few times and no one was at the establishment. They finally responded, "Will.not be able to fulfill order.......so sorry but will refund amount paid.....have extenuating circumstances and do apologize". Still no answer and weeks later, no refund. The place of business was very run down and filthy and seemed like a good place for crack heads to hang out. Text from company attached.

Awesome cart! Great price and great service. Very friendly and even picked up the cart to charge it…read morefor us. Highly recommended!

Excellent customer service! Jake was quick and easy to communicate with and was very accommodating…read morewith delivery and pickup times. The golf cart was really nice and the Bluetooth speakers were an added bonus. We will definitely only be using Tropicarts in the future!

We rented from this company a few times and had good experiences. The last experience was a scary…read moreone- the brakes went out as my husband was driving our 4 children and myself. Completely went out- did not work at all. We called the company immediately and told them of our situation. They were very surprised as they told us they test all golf carts Prior to renting but were willing to exchange the cart. We were all very shaken up and asked to get a full refund which we feel should have been offered under these circumstances. I have attempted to use them twice more. They have provided me a quote for two different stays which I agree to. Once they realize it's me, they call me and tell me they misquoted me and hike the price way up. I texted screenshots of previous quotes and told then I was disappointed they were hiking the prices because of the person wanting to rent. They told me it was them who should be disappointed as they have never had to issue a full refund and they felt my husband was rude to them. I was there- he was not rude but we were rightfully upset at what happened. I will never rent from them again and I am very disappointed in how they handled themselves. If truth be told, we could have had a legal case on our hands.

Great golf cart rental experience. Everyone was very friendly and helpful. The cart was in…read moreexcellent condition and equipped with speakers. We had a great time. Returning the cart was easy. Would definitely recommend this company to anyone! We will be renting again.

Rent it and forget it. These guys make it too easy…read more They dropped off and picked up the bikes with extremely easy directions. They also give a friendly reminder before pickup. I will definitely use them again.

Charlie was more than nice! Excellent service and great experience overall! We will definitely…read moreuse them again.

Employees were great but they are required to have you sign an old school credit card carbon copy…read moreslips without entering an amount and say it's for incidentals. This is highly suspicious and made me have to cancel my card just to feel safe that they would not use my card and signature in the future. The ride was okay but very old pretty beat up machines. We did enjoy ourselves and the price was okay for a 3 day rental.

Super fun riding around the wrx 50cc. Went putting up and down the gulf coast and the ride was just…read morea blast, you couldn't not have fun. It was about $90 out the door to ride the scooter for 4 hours. I'm 6'2, 250 lbs. and the little scooter handled me no problem, fun little memory while visiting the area.

Excellent company to work with. Loved having the cart dropped off right at our condo. We didn't…read moreneed to waste a beach day going through the rental process. Company was excellent at communication and called before dropping it off and departure day. Great communication! Excellent and convenient!

Such a rude manager James. Cart was dropped off after noon and was not full of fuel which I had…read morepaid the extra fee to cover. I paid for 3 days. Website says it's 24 hour periods. Website also says they had a rental 6 miles from our VRBO . I expected to have the rental until noon on the final day due to the late delivery and the wait for them to return with fuel. They showed up at 10:38 and The driver wad very professional but caught in the middle with his manager James. I called and explained my expectation but James was rude and said they were an hour away and did nothing but kept saying "read the contract" and he would charge an additional day. He also cited their website. I have reviewed both the contract and the website so their information is still incorrect. My bill was over $700 for less than 72 hours and the cart was noncompliance for the back up tone and poor brakes. There were local rental locations offering weekly rentals for $750 and they included sound systems. My advice is to find a business with integrity and representatives that fairly deal with customers.