Every animal I've adopted here (3 now) has either had wringworm, fleas, or both…read more I was charged with a $50 fee that is non refundable and now they're trying to offer me a $20 credit for an animal infested with fleas. Why on Earth would I want to adopt another animal from this facility given the gross negligence? What respectable animal shelter doesn't confirm/test for these kinds of issues prior to putting an animal up for adoption? I'd also like to add that the front desk staff (the welcome desk, not the folks in the back - they are very friendly) are incredibly rude. Consistently every time I've come in here, the social skills and public service has been horrific. I will no longer be adopting pets from this facility. They set the animals up for failure.

Recently I went to adopt a dog after my mother's passing. I had looked on their website at the dogs…read morethat they currently had, and found a few that seemed like they might be a good fit. I was only looking at dogs that said "good with other dogs" and had no mentions of needing to meet resident dogs, as I live in an apartment complex with many other dogs, and knew I needed a dog that could walk past them in the hallway without putting anyone in an unsafe situation. When I got to the shelter, I immediately found one of the dogs that I had seen online, and wanted to meet her. On her "report card" on the kennel, it stated "good with other dogs". When I met her, I was told about a medical issue that she had, but it was something that was taken care of. I also asked if she had any other medical issues, specifically allergies because of her color, and the staff said that there were no mentions on her paperwork of allergies. I loved the dog, and made plans to come back the next morning to adopt her. When I returned the next day, I talked with the staff about wanting to see her and adopt her that day. The staff asked if I would still like to hear about her since I heard about her the day before, and I said yes just to hear it all again. The staff member I spoke to started telling me about how she had very severe allergies and skin issues when she arrived. They didn't know anything about the medical issue I was originally told about, and it took them about 5 minutes to find it in her paperwork (the medical issue she had involved an intense surgery, so I was surprised that information was so hidden). When they found the paperwork, I was also told she had GDV when she first arrived as well. I was surprised on how much wasn't told to me the day prior, but I was still happy to move forward with the adoption. We brought her to the meet room and started working through getting her ready to go. That is when I was told she had "barked at another dog" while on a walk with a volunteer. I asked what that looked like, and if she had lunged or just barked, and the staff member told me that on her paperwork, it stated that she just barked, and did not lunged or move towards the other dog. I was now a little confused, but since the staff member told me that she had just barked, I assumed that it was a typical dog "hello". As we were leaving the meet room to go get her paperwork done and take her home, we walked up to the front where another dog was at the counter. When the staff member saw the other dog, they tried to steer us away from them. Knowing that she barks at other dogs, I wanted to see what that looked like. When she saw the other dog, she started to bare teeth, low bark and low growl at the other dog, as well as jumping and lunging towards them. That is when I realized that this would not be a good fit. I attempted to hand her back to the staff member, who tried to convince me to continue to go through with the adoption, until she finally took her back. I felt awful, and assumed that the reason I was told she was good with other dogs, and did not lunge at other dogs is because the shelter did not know (because again, the staff member I spoke to specifically told me there was nothing on her paperwork to indicate that she lunged at other dogs). I went up to the counter to let them know about our interaction, and was told that their "report cards" are not accurate and are not meant to be accurate, and that her paperwork DOES say that she lunges at other dogs. I have been keeping tabs on the dogs listing to see if it ever got changed, and after 3 weeks it now says "must meet resident dogs in the home" and "selective with other dogs". I am hoping that it didn't take an adoption failure to add that to her profile. Please be cautious adopting from them, as I was told specifically that they do not keep the dogs information accurate, and will tell you things that are untrue about the dog in order to get them into a home.