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    PetSmart

    2.4 (14 reviews)
    Open • 10:00 am - 7:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

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    Hair left on front leg

    NEVER EVER EVER LET THEM TOUCH YOUR ANIMAL IN FACT BOYCOTT THEM. The store cancelled my latest grooming appointment told me someone would be in touch with me the following day to reschedule and nobody ever called me. The store called me after I posted a review online, to reschedule my grooming appointment. I was told it would be free for the inconvenience. I knew my dog had some mats in her coat. I wasn't prepared for the groomer to call me and get my permission to shave her which I gave. I was told to come get the dog at 515 unless they called me to tell me they were not done. They did call me and left at voicemail at 532 pm (I was already in the store) and told me my dog was ready and that the dog tried to bite the groomer. This is an ADA registered and trained service dog. Pic of ADA card is with this review my name blocked out. This dog has never tried to bite anyone however my dog physically shook and was visibly upset for hours. She still will not leave my side and it's not because I am getting ready to have a seizure. My neurologist verified that last night after my eeg to be sure. However the neurologist did comment on the dog's behavior and said she appeared traumatized. Until that point I was planning on getting the groom finished when (or if) PetSmart called back. After further thought and watching my dog all day today, I am done with this place entirely. I have a new life mission making sure I tell everyone to avoid PetSmart at all costs. Save yourselvsles but more importantly save your furry babies. DO NOT BUY ANYTHING FROM PETSMART DO NOT GET YOUR BABIES GROOMED AT PETSMART you do not want to feel like I currently do because someone at the groomers hurt your

    Shelisha W.

    This is a good location to get your fish in additional items that will go in the tanks. They have a wide selection of items to fit your fish needs. They also have other fits like birds and rabbits Etc. I just wish they had a bit more help because the weight can be long at times for assistance.

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    3 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    9 years ago

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    7 years ago

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    13 years ago

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    10 years ago

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    12 years ago

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    8 years ago

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    8 years ago

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    14 years ago

    Absolutely the worst customer service of the PetSmart stores. I'd suggest a different location. They are not customer focused.

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    10 years ago

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    11 years ago

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    PetSmart

    PetSmart

    (24 reviews)

    Council Bluffs

    The store is clean and organized. The staff are friendly. This location does not have a vet on…read moresite. So, if your pet needs a prescription food (like mine...), you cannot buy it here. Until this location has a vet, I cannot recommend this location. Pets are welcome, as usual. A nice store minus the vet.

    If one could post NEGATIVE stars; I would. My family & I recently relocated to Council Bluffs from…read morethe Twin Cities. Today we had our first experience at this PetSmart and it was nothing short of horrendous. As a fish owner for 15+ years of both fresh water & tropical fish I am disgusted in this company for their lack of care when hiring and training employees. I experienced a snotty girl (Abby) who couldn't have been over 17 years old, refuse to sell me goldfish because she didn't like that I was "buying a couple of THEIR cheap plastic fish bowls" demanding sternly "that's not how you care for fish"! Mind you she knew nothing about me, our "fish" situation and didn't bother to ask ANY questions. It didn't matter that I explained to her I had 25+ gallon tanks at home waiting and I knew very well how to care for them. Not to mention an equally as ill trained manager that can't make eye contact or most shameful; corporate headquarters that promised a phone call three times over in the last 6 months but doesn't follow through. This company is SHAMEFUL. No clue how this company is in business. Can't imagine they will be much longer at this rate. DO BETTER PETSMART!!!

    PetSmart - pet_training - Updated September 2026

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