My experience with Cimex began after my grandmother passed and upon settling her estate I…read morediscovered that she had bed bugs. Isis arrived and did a very brief walkthrough and said that my grandmother's home had a bad infestation of bed bugs and that they could treat the home. She then said that because I was planning on selling my grandmother's house, that the heating treatment for the bed bugs would be more effective if the house was emptied out first. I asked if they could also clear out the house and then also treat for bed bugs. She checks with her boss and says that they can do it. Isis then says that she will email me a quote that day. The next afternoon, I never received an email with the quote and had to call their office to remind them. They quoted me about $5700 to do everything. Isis calls me back later to schedule the movers to come to the house and I told her that time was urgent to get started on the house. She assures me that the moving process will take 1 day and that the bed bug heat treatment will take 2 days and that everything should be finished in 3 days. We ask if they could also take up the carpet as well and Isis says that she could find a company to do it for $350. I thought was pretty high, but reluctantly agreed. The movers arrived and started hauling stuff out of the house. But as the day progressed, Kevin (the bed bug guy on site that day) kept changing his answer as to when the house would be completely cleared out. It went from being a 1 day job, to now taking multiple days. The movers complained that they were tired and couldn't finish emptying out the house that day, despite Isis giving me a guarantee that the house would be cleared out in 1 day. The process now kept getting delayed since they wouldn't treat the house for bed bugs without it being empty first. The next day, the carpet guy was supposed to come and take out the carpet. I call and ask what's going on and learn that the carpet guy flaked and never showed up at all. Kevin tells me that he's just going to take up the carpet himself. The next day the house still isn't fully cleared out as only the first 2 floors were emptied but there were still items in the basement. Isis told me that on Saturday that she would have some more movers come by the house to finish clearing out the basement. Isis calls me Saturday saying that I don't need to stop by the house when the movers are there because my presence would slow them. She then said that the reason the movers weren't able to finish faster the 1st day was because my boyfriend and I were in the house while the moving process was happening! I told her that I was always going to be present when the movers were there bc I wanted to see everything that they would throw out and to also go through my grandmother's belongings. How dare she say that I was slowing down the movers when in reality she didn't plan accordingly. Then she changes her answer and tells me that she doesn't want me to waste my time spending all day at the house. I tell her again, that I am going to be at the house regardless when the new movers arrive. I go to the house since Isis tells me that movers will be arriving at noon. At noon, there are no movers and the carpet is still on the ground (despite them having said that they would remove it themselves). Isis arrives by herself. We ask about the carpet. They did pull it up the carpet but not the padding underneath. I ask her about this and she says, "I'm not going to do that because I'm not a carpenter." The $350 she quoted me was from a carpet removal company. It is not my fault that they flaked on you, but if you weren't going to do it and if you're not going to find another carpet company to do it, then I just wasted $350. I then ask her about moving the rest of the items out of the basement and she tells us that she is going to go to Home Depot and find day laborers since the movers quit on them! Then it all makes sense as to why she didn't want me to be there when the movers arrived, because there were no movers! Her plan to go to Home Depot and get some random people who don't specialize in moving to take out the rest of the items in the basement blew me mind. Later the "movers" arrive and start taking out things in the basement and dent my grandmother's back door when they took out a refrigerator. When I complained about it, Isis says it's just a "scratch." My problem with Cimex is that I get that they specialize in killing bed bugs and that they don't do house moves or carpet removal. However, don't tell me that you can do those things when you have no idea what you're doing. But they wanted to make a quick buck by making bogus claims. A process that was supposed to take only 3 days took a week. Extremely unprofessional company and I can't recommend this place to anyone who values their time or money.

Cimax Review. I was…read morea bit worried when I thought I may have bed bugs. I was looking for a exterminator that would both eliminate the problem in a timely manner and provide an ecologically friendly solution. Cimex K9 Bedbug proved not only to provide a solution that was quick but also through the heat treatment proved ecologically friendly. I was further impressed by the staff's professionalism, attention to detail, & eagerness to provide a thorough and comprehensive solution. I felt instant relief and the bites stopped immediately but as a frequent traveler, I received excellent advice to prevent against future infestations.

I saw mice. They responded immediately to my needs and concerns. Arrived early so I wasn't waiting…read morearound. Terry was professional and friendly. Cleaned up after himself, showed me issues/problems and fixed them all. They aren't cheap but they really are the best around. Also give a year warranty if I see any more issues. I highly recommend to everyone.

Paid but they don't recall. See receipt. After 5-yrs. as a customer who called & told them I was…read moremoving & how to reach. They reported me to the credit bureau for 1/60 of what I paid over time. Well PNC IC System negotiated at a lower rate and I paid. Yet, Biotech keeps calling. Take up with them at your own risk.

My technician Bill is excellent. He is vey kind and knowledgeable. he answer any questions I may…read morehave. We need more technicians like him.

Marc R. We have been…read morevery satisfied with PestNow, Chris arrived on time and gave us a thorough review and furnished us with a timely estimate. Carl, the technician, also arrived on time and completed all of the tasks we had agreed to in a timely and professional manner. Both representatives were courteous and knowledgeable, and we have already seen a reduction in pests in the first week.

Reputable, reliable and works on getting your issue resolved in a timely manner. This company…read morefocusing on customer relationships and transparency. Arriving one time is something that makes Elite Ops stand out from others. 100% recommend this company for pest related issues.

Update to prior review: STILL w communication issues. We never had rats in our restaurant. I…read moreclarified this with them. They are horrific with communication. The owner has a big ego. I only mentioned that it was pricey compared to our prior pest control. I never said we wouldn't move forward- in fact I told him to start service. We now work with another premium pest control company- HIGHLAND ECO PEST CONTROL. They have been amazing, responsive, professional and took care of our issues quickly and we use them for ongoing pest control. The onboarding process with Highland was incredibly easy and fast.

For the last several years there has not been any pressure for up sale or adding features which I…read morereally appreciate. Todays service was excellent and my service Tech, Van Dorien was very professional and helpful. Thanks Van!

If I could give this company half a star, I would. I rarely leave reviews, but after months of…read morefrustration, poor communication, scheduling failures, and ongoing concerns about workmanship, I feel obligated to share my experience in hopes of helping other homeowners avoid the same ordeal. I initially contacted Senate Pest Control after hearing what I believed was a squirrel in my attic. My first impression was excellent. The inspector who came to my home was phenomenal--professional, knowledgeable, thorough, and exactly the type of representative that gives customers confidence they selected the right company. Unfortunately, everything seemed to go downhill after the initial traps were installed. The very next morning, I received a call around 8:00 a.m. asking me to place a credit card on file for attic remediation services that had not yet been performed. Although I provided the information, I was uncomfortable being asked for payment arrangements before the work had even begun. During that same call, I requested that a manager contact me regarding several concerns. As of the date of this review, I am still waiting for that callback. That request was made in March. The scheduling issues that followed were relentless. During the trapping phase, I was routinely given appointment windows of 3:00 p.m. to 5:00 p.m. It was considered a good day if a technician arrived by 6:30 p.m. The repeated disregard for appointment windows demonstrated a complete lack of respect for customers' time. Once trapping was completed, patchwork repairs were scheduled. The technician arrived with a 20-foot ladder only to discover that a 30-foot ladder was needed, forcing the appointment to be rescheduled. The repair was then rescheduled for a Saturday morning between 7:00 a.m. and 9:00 a.m. No one showed up. No phone call. No email. No explanation. When I called first thing Monday morning, I was casually informed that the appointment had been rescheduled and that someone would return the following Saturday. No one had bothered to notify me. Eventually, the patchwork was completed. Because the repairs were performed at a height that I could not personally inspect, I requested photographs of the completed work. Despite multiple requests, I never received them. Even after the patching and sealing work was supposedly completed, the traps remained in my attic for approximately three additional weeks because of scheduling issues, late arrivals, and repeated rescheduling. Attic remediation was eventually scheduled for April 22 with an arrival window of 8:00 a.m. to 10:00 a.m. Instead, workers arrived around 7:00 a.m., forcing me to scramble and make unexpected arrangements for my daughter. While the crew unloaded materials into my driveway, I noticed the insulation they intended to install. It appeared worn and weathered. More concerning, the packaging indicated an R-38 rating despite my contract specifically calling for R-49 insulation. When I questioned the discrepancy, I was told the R-38 insulation was only being installed over the attic access hatch. That explanation was unacceptable. My contract clearly specified R-49 insulation, and I expected the materials outlined in our agreement to be used. Had I not happened to notice the insulation myself, I would never have known there was a discrepancy between what was being installed and what was specified in my contract. After significant back-and-forth discussions, the remediation had to be rescheduled. Approximately two weeks later, the remediation was completed. After the crew left, I discovered fiberglass insulation scattered throughout my basement utility room, including around my HVAC equipment. I immediately contacted the company. To my astonishment, I was asked whether I could simply sweep it up myself. The issue was never whether I was physically capable of cleaning the insulation. The issue was determining why insulation from an attic remediation project was appearing in my basement and whether there was an underlying problem creating a potential safety concern. After expressing my concerns, a technician was dispatched to my home carrying nothing more than a dustpan. Upon seeing the amount of insulation present, he stated, "Oh, they didn't tell me it was this much insulation," and left without performing any work. Once again, I had to request managerial intervention. Another crew was eventually scheduled to return and address the issue. As of the writing of this review, I am still awaiting a permanent resolution. I have attached photographs showing the insulation accumulation and what appears to be insulation coming from areas near the ductwork. What makes this experience so disappointing is that it began with such promise. The initial inspector represented exactly the level of professionalism I expected from the company as a whole. Unfortunately, every phase that followed was plagued by poor communication, scheduling failures, lack of accountability, and

I was dealing with multiple pest issues, such as ants, spiders, centipedes, crickets, and even…read morebirds nesting in an attic window. I contacted three pest control companies for quotes, and District Elite stood out immediately. They were the only company to respond quickly and schedule a timely appointment, and they arrived right on time. They also offered the most competitive pricing, including a discount for bundled services. The technician was professional, knowledgeable, and took the time to answer all my questions, which gave me confidence that the issues would be handled properly. Although there were a few delays due to the birds nesting (eggs being laid and hatched before removal), the team remained communicative, patient, and committed, returning as needed until the job was fully completed. The front office staff was equally helpful, making scheduling easy and assisting with payment. Overall, I highly recommend District Elite for their professionalism, responsiveness, and quality service.

Bees! Carpenter bees! Burrowing huge holes in my custom, 2nd story deck. If left alone, they would…read moremake the structure unsafe causing a fortune in damage. I needed this solved, ASAP. I made several calls to local pest control operators in the area. Some didn't pick up, others asked for a credit card to secure a several hundred dollar deposit before anyone even shows up! The receptionist at District Elite was incredibly kind and arranged for David to be at my house TODAY. He showed up TODAY. He was incredibly professional and knowledgable, gave me a very reasonable quote... then he murdered those bees like Machine Gun Kelly! In the future, it doesn't matter if I have termites, rodents, ants, or Smaug the fire breathing dragon living in my house unwanted. I'm calling District Elite. Without hesitation.

Squirrels in the attic/roof. Ugh. Hearing them crawl and whine was driving me nuts (no pun…read moreintended). My landlord and his home owner's association were dragging their feet a bit, but as soon as Adcock got involved I felt at ease. I called at 9:30am and they sent out a rep by 10:30am. He explained the process of squirrel removal and was patient with all my questions. I appreciate how knowledgeable they are! Super professional. Each weekday day, they'd come out daily to set traps, observe, remove squirrels, work their magic, Idk what they did. But after a few weeks, the squirrels were gone and the hole was completely patched up. Finally I'm at peace!

$150 dollars just to have someone come out to take look? There are multiple places that provide…read morefree inspections and consultations. Then an additional $550 for trap n removal? There is no way that setting a reusable $20 trap and the cost of gas for a local drive should run a customer $700 dollars before sealing up entry ways. GTFOH with those prices.

Service was great. Follow-up was fabulous! They explained everything so I could make informed…read morechoices. They were not bothered by my questions. I would highly recommend them

Cristian with District Elite Pest Management helped solve a pesky dead rat issue -- never fun,…read moreburied deep inside the wall in the house. He had the tools, know-how, friendly attitude that goes a long way in customer service. We chatted about how to prevent and deal with these issues in the future. Premiere service, amazing value, and a great individual performance -- highly recommend!!