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    Eco Home Solutions

    5.0 (2 reviews)
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    5 years ago

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    Hornets Heating & Cooling - Evap coil replacement!!!! Quick and affordable

    Hornets Heating & Cooling

    (7 reviews)

    Hornet's Heating and Cooling replaced and installed a new outside unit 7 years ago and replaced the…read moreevaporator coils on the unit in my attic. This weekend my ac stopped working and I had another HVAC company come out to diagnosis. I provided paperwork from Hornets that I have a 10 year manufacturing warranty and a 5 year warranty on certain parts. After their diagnosis, they informed me the evaporator coils were damaged and that old parts were used. The outside unit was a 2018 model, but the parts were from 2014. Not only were old parts used, Hornets did not register the parts, therefore voiding the warranty, as well as the installation of the outside unit was of poor work. Now I'm having to pay another HVAC company to replace a unit that typically should have a usefulness of at least 10 years. I would give them 0 stars, but I have to give 1 in order to post this review.

    Ghosted by Drew-Hornet HVAC. Drew from Hornet HVA in…read moreConcord, NC came to install a new Hvac system in our home in April of this year.  When he left he told us, and we thought we had a good unit we could depend on.  Three day after he installed the unit, it wasn't cooling properly.  He said his guys didn't fill the unit with coolant  when it was installed and he topped it off.  We only used the ac sporadically until the week of June 12th.  Four days after we started using the unit daily, a water leak developed that damaged the sheet rock below it and the floor.  Thank God it was only a storage closet.  I called Drew and asked him to come out and check it.  He said he would be out that afternoon.   After waiting til 8pm, I called back and he wouldn't answer my call. I also sent him a text  with no response.   We had to call a plumber and another hvac company to fix the problems. The new hvac company said it was leaking coolant and oil.  He said if Drew had done the proper diagnostic upon installation,  he would have found the unit was DAMAGED.  It cost us another $3000 dollars to correct the problem.   I didn't see the post from a year ago that had the same experience until today.  After he gets your money, don't expect to hear from him again.  His failure up becomes your problem not his.  Please DO NOT allow Drew to do any installation work at your home.

    Eco Home Solutions - plumbing - Updated September 2026

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