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    Ecodetail, LLC

    3.7 (3 reviews)

    Services - Ecodetail, LLC

    Car wash

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    Mr Wash Car Wash

    Mr Wash Car Wash

    (181 reviews)

    I wish I had read these reviews before signing up for their monthly unlimited plan. I go because…read moreit's convenient and they have locations near work and home. I try to go as often as possible to get my money's worth, but it's a commitment. I just went this morning to their Kensington location -- overall, unimpressive (again). I've been to both the Kensington location and the one on Rt. 7 in VA. Both have very weak dryers. I always have to hand dry, if I have time, but that adds another hour if I include vacuuming. Otherwise, water spots on windows and chrome accents are a given. Some of the staff are nice enough, but they literally don't have any contact with customers unless you're signing up for a monthly plan or have difficulty getting the gate open. I did have one experience where I had to go to the bathroom really badly. The attendant at the gate said to go in the building. A woman stopped me and said restrooms are for employees only. I pointed out that her coworker had just said I could use it, and that I needed to go very badly. She still refused and hardly seemed sorry. There were no other businesses nearby I could use (mostly car body shops and industrial offices). I told her that if she did not make an exception this one time, I'd have to urinate in my pants or on the side of the building. She just shrugged, and I just watered their shrubs. It was a little demeaning but not as bad as urinating myself. One other negative experience with their staff, this time at the Rt. 7 location, occurred when the attendant yelled at me from across the parking lot to move out of the vacuumed parking space to dry my car. I told him I wanted to dry my car before vacuuming because I didn't want water spots, but that I'd be using the vacuums soon. I added that I wouldn't have to if their dryers worked properly to begin with. He instructed me to park in the spots without vacuums. My question is, if the vacuums are in such high demand, why not install vacuums in the spaces that don't have them. I also would have been more receptive to move if he had come over politely and explained that there was high volume and would appreciate it if I would move my car as soon as possible; or better yet, helped me dry my car so I'd finish faster and then vacuum. All of this would be tolerable if the wash was at least top notch, but it's far from it. The bottom of my doors are always left dirty, and I drive a high SUV, so it's not like the wash cloths on those rotators and water jets can't reach those areas. Overall, there just isn't anything special about this chain, albeit I've only been to two separate locations. Some of their competitors have compressed air that you can use to blow debris from tight places where the vacuum can't reach, like cup holder crevices, air vents, under the hood leaves, etc.; and some even offer reusable drying clothes. I guess if bathrooms are too much to ask for, these other "perks" are a bridge too far. I will be moving to VA soon and my experience has not inspired loyalty. I plan to cancel my membership soon thereafter -- there are just too many better places to have to put up with staff attitude, lack of basic customer services, and mediocre washings. Also, I'm even less tolerant of businesses that ignore customer complaints on social media, as this one appears to be doing with many customers on here.

    Purchased yearly plan $238.00. Location of business was quite convenient…read more Was told I could pause service if I was traveling or on vacation. Purchased plan in March 2025. TODAY I requested a 1 month pause in service..............I was told by Devin, "YEARLY PLANS" cannot be paused. HUH?? Oh well they are NOT THE ONLY GAME IN TOWN. The service was very good. Vacuum area is wonderful, however lying to customers has never been a method to increase business. Be careful......................Make sure you understand

    Valet Spa - detailing bays

    Valet Spa

    (68 reviews)

    Despite of the negative reviews, I took a risk and took my car in for detailing and a quick wash…read more An easy clean that turned into a complete nightmare! My interior wasn't dirty to begin with, nothing that a few wipe downs and vacuuming couldn't fix. My main concern was the trunk lining of my car with the debris and grime that have accumulated over time. Tahalia was pleasant and told me not worry about anything. I dropped my car off at 5:45 p.m. and left for dinner. I came back around 8 p.m. to check on my car and the exterior looked good until I noticed a hard droplet of some type of cleaning product on the hood area (it wasn't there before). It was tough to get it off that I thought it was going to chip off the paint! I was told that it was going to cost extra to buff it out but why? It wasn't my fault to start begin with. I proceeded to the trunk area and it was still dirty! I gave them another chance to get it right and walked around the mall to kill time. I came back around 8:40 p.m. anxiously checked my trunk again and it looked better from before but the backside of my car had water and debris from cleaning the linings. At this point I'm upset and frustrated. A guy had to scrub it with a hard brush to get the dirt off and pat it down dry. The linings now looked stained and spotty and honestly it was too dark to see if it completely came off. I checked the inside and the right side of backseat had dust. The backside window had specs of dirt from the inside. Again, two of their employees had to fix these issues. It was close to 9 p.m. and I understand that everyone just wanted to go home but this all could've been avoided if the job was done efficiently. They had two other cars along with mine that had issues as well. I was told that the gentleman that handled my car (I believe his name was Keith) was let go early to go home and didn't finish the job completely without letting anyone know. Why didn't they do a routine check to make sure the job was DONE? Miscommunication or not it's still not an excuse. Tahalia apologized more than once and gave me a discount voucher for my next visit. She was professional throughout the whole process but I'm not sure if there's even a next time after my first time nightmare experience. I'm scared to check my car in the daylight especially the section where it had debris from cleaning it. The only reason I'll be back is to have them fix the stained section they left but otherwise I will have to take my business somewhere else.

    This place charged me $320 to perform what is supposed to be a complete detail of the car. When I…read morearrived to pick the car up I even tipped the counter guy for the team bringing my total to almost $400. When I went to get the car though I noticed numerous areas that had not been touched (cleaned) several locations on the car were still filthy. I went inside to discuss this with a team member and he came out and kept spraying, spray wax on the car and rubbing it off stating the dirt on the hood was under the paint. This is a 2017 Toyota Highlander. Do you know what the odds are of the paint job being faulty from the factory and only being noticed 3 years after owning the cart. ASTRONOMICALLY HIGH AGAINST. In fact the marks on the hood are not under the paint. They just needed to be cleaned prior to spraying more and more wax over top of them. The interior was not fully cleaned either and there was considerable dog hair, dirt and debris on the instrument panel and the cup holders and the dashboard. THIS COMPANY SUCKS! They are not worth your time and money. Look at my photos, would you want to see this in your car after spending almost $400? As a last resort I called the corporate offices 6 times over a 3 hour period after leaving the location, even leaving a heated voice mail message about how frustrated and unhappy I was. NO ONE EVER CALLED ME BACK. Do yourself a favor and say away from this company.

    Ecodetail, LLC - carwash - Updated June 2026

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