Worst car wash and waxing experience I ever had. I had the gold plan at this shop for my 2021 AMG GLB 35. The gold plan should have waxed my vehicle and done the detailed cleaning. If you have waxed your car in the past, you will know what touch and feels like you could have after you got your vehicle waxed. When I went to pick up my vehicle, I felt nothing, yes, I felt nothing!!! My colleagues came with me to pick up their vehicle and sent their vehicle to this shop. They eyewitness everything about this terrible experience. And one of them had the same thing happen to his vehicle. I have been driving since I was 18, and I have owned more than five vehicles. I hand wash and wax my vehicle a lot; I had sent my owned vehicle to different shops to wash and wax in the past. I definitely know what good or bad jobs have done to my vehicle. I will say it's not a good job. After I complained to them, they said they would wax again for me, they use some wax I don't believe that will have the effects which they have claimed on their website, shortly, like 10 mins later, they told me it's done for waxing "two vehicles" what magical moment had happened. After the waxing job, they told me because my GLB has a third-row seat, which has never been used, they would charge me for extra 35 dollars. They did not tell me before the job, and not say on their website either. What happened here!!! Decent job and integrity brings business up and opposite will not. I definitely will share this experience to all my friends and colleagues in this neighborhood. Update on March 19, 2022, after the owner's feedback/deleted my comments on google y
1. Waxing. My colleague and I have the same 'so-called gold plan on the same day same time at this shop. When both of us came to pick up our cars after they told us jobs were finished. We check our cars and find out there is no wax on the surface of cars. We both waxed our cars sometimes by ourselves, and we know what will touch like after waxing. And there is not that kind of touch on our cars. That is why the other two of our colleagues decided not to the gold plan, while they eyewitnessed the result but were too shy to cancel their appointment when they drove me to pick up my car. After four of us had their service, the rest of our colleagues who plan to or have an appointment with this shop all canceled their appointment or decided not to go to this shop. 2. pricing. I do get a so-called discount, provided by this shop after we made five service appointments. The price list on their web said Gold Packages for truck/small SUV is 150, my GLB is one inch high and one inch short than a GLC, they charged GLC at the small SUV price, and charged me for large SUV price after I complained their service?? I do have a third-row seat under my trunk, which is brand new and has never been used, and I really doubted it had been treated during their service. So I really did not think I had received any discount after being charged for 160 when the original price was 150.
3. Quality, We did have four of our company cars have their silver package service, these have a proper treatment, that the reason my colleague make recommendation their service to us. I am the first one who had the gold package, which according to their website, should have Exterior: Hand Wash, Wheel Clean, Windows/Mirrors, Spot Free Rinse, Hand Dry, Gloss Spray Wax - Thin layer of protection against water spots and UV damage. Vinyl/Chrome Polish, Undercarriage. Tire Shine. Interior: Vacuum, Dashboard, Door Jambs, Windows/Mirrors. Trunk Vacuum, Trunk Jambs, Cup Holders, Air Vents, Leather/Vinyl Trim Exterior: High Gloss Paste - Gives you a layer of protection against bird droppings, UV damage, road salt, and light scratches. Interior: Leather/Vinyl Treatment, Spot Carpet, and Upholstery cleaning .
That is my fault I did not check everything before I left this shop. But thanks to the modern tech, the photos I posted will tell the story and quality; you can see the result in these photos.
4. Photos, the photos took right after I left their shop and back to my office; iPhone has the record for time and location; I have added these records into this comment.
5. Operating malfunction, I have sent my car to the dealer to check the malfunction; the computer record will show if there is any improper operation during the time of their service. If there is any improper operation, I will update this comment, and if not, I will delete the related comment about the malfunction.
IF You only want to have one-time business with your customer, you can treat your customer like this. But afterward, you will lose much more business opportunities than you thought. All of my colleagues cancel their appointment on that day and Monday after they saw the 160 dollars gold package result. Till now they are not willing to correct their mistake. read more