I arrived earlier than usual and was immediately greeted by a super pleasant and helpful front desk…read moreattendant. She quickly ran through all the amenities and offered me a Gold member welcome gift--mostly snacks and sweets. I might go back for the waters later, but it was a thoughtful gesture and more than some Hiltons offer. The snack area was well-stocked with a mix of healthy and indulgent options.
Check-in was fast and smooth. The third-floor hallway carpet is something else--very retro, like stepping into the 1960s. Not bad, not great, just... there. My room was overall clean, though I noticed some corners in the bathroom with buildup where cleaning tools clearly miss. The bathroom itself is bright and may have recently gotten new wallpaper, though in the sleeping area the wallpaper corners were peeling and could use a quick touch-up with paste. There's a combo tub and shower, but the grout around the tub is missing and the baseboard--made of brick or stone--is pushed out and cracking. Towels are basic: small washcloths, undersized hand towels, and standard bath towels. A nightlight is built into the outlet, which is always a plus.
The barn-style sliding door covers either the bathroom or the closet, depending on its position. Inside the closet were a blanket, iron, ironing board, hangers, and a luggage rack--points for that. The room has two queen beds, a flat desk with a drawer, a raised TV area with drawers, microwave, coffee maker (the kind you take out and plug in), ice bucket, and a mini fridge that works well. A few scuffs and wear are visible on the cabinet, but nothing major.
Lighting is adequate: a lamp on the desk, one between the beds, and an overhead near the door. Plugs are everywhere--USB and AC on the TV stand, between the beds, and by the desk lamp. Very convenient.
Breakfast the next morning was in a clean, well-maintained space. The hot food options included grits, those small omelet-style eggs (today's were Western-style with bell peppers), and a waffle station still offering pumpkin spice batter in May. There were pastries, fruits, including bananas, and bacon that wasn't really edible in my opinion. Still, there was plenty to choose from. I briefly interacted with the breakfast attendant, who was pleasant.
Later that night, I returned around 8:45 p.m. and noticed no one at the front desk. I went to my room, then came back down for a couple waters--still no staff present. I waited for a bit, then left. As a Gold member, I hadn't taken waters at check-in, so it felt fair. Still, the lack of presence at the front desk for over an hour was a little unsettling.
Coffee service is where this hotel shines. They offer complimentary coffee stations in the lobby--how all hotels should do it. None of that \$6 coffee nonsense. They also include an in-room Hamilton Beach coffee maker with individually wrapped disposable filter trays. I can't overstate how much I appreciate that sanitary feature. No gross Keurig here, thankfully. The coffee station was always available when I passed through--huge win.
One oddity: there's a Honeywell thermostat on the wall, but it doesn't light up or respond. The real controls are on the unit below the window. Not sure if it's a leftover from a previous setup or something else, but it doesn't function.
At checkout, the staff member was extremely pleasant. In total, I encountered three employees during my stay, and all were polite, friendly, and professional.
Overall, a solid stay with thoughtful touches and a few minor quirks.
