Watch out for extra room charges. I got my reservation from Choice hotels directly, and they said…read moremy bill would be $68.00. My bill from the hotel was $73.85. They added a safe fee and hotel service fee. When I called Tina told me that the guy who checked me in should have said something. I said he did not. Also, the hotel service fee was for Tina to put the breakfast out!

The hotel is located in a central area to Al services. The front desk staff was very friendly and…read morehelpful. Our room was excellent, well equipped and very clean. Would highly recommend to any traveler!

I had attempted to make reservations and the website would not allow me to do so figured upon…read moredriving to McAllister Oklahoma I would be able to check-in arrived at the hotel around 2 AM and is locked up tighter than a drum no one answered the phone and even their affiliate across the street a sure stay was not available to be no 1 was seen or heard checked into a competition hotel right a few blocks away and had a better night's sleep afterwards Even the following morning still had trouble with website could not book a reservation for 6 days to accommodate my membership rewards So why is it these hotels do not have a night window night clerk and they're locked up not accepting any type of visitors

All they had was a smoking room, we had to take it, too tired to drive anymore, I didn't even know…read moremotels even allowed smoking anymore. It stunk of course very bad, carpet was stained badly too. Never again.

We loved having the family visit for indoor swimming and the hot tub. The room was clean, quiet and…read morethe bed was comfortable. Breakfast was good with lots of options both hot and cold. We had to pay a $75.00 noon refundable pet deposit but it was nice to have our maltipoo with us. We will definitely stay here again next time we come see the grand babies. Oh and the staff are helpful and hospitable.

We've stayed at this hotel three times while passing through on our way to Wisconsin, and each…read morevisit has been wonderful. The staff is always welcoming and friendly, and the rooms are consistently clean and comfortable. Our granddaughter and her friends absolutely love the swimming pool, which is always a highlight of our stay. The complimentary breakfast is simple but offers a nice variety of options, and everything is always fresh and satisfying. We will definitely be staying here again the next time we're in the area. Highly recommend!

The staff is what saves this Holiday Inn Express. They are kind, cheerful and truly care about…read moretheir guests. I can speak for both day and night front office ladies. My only knock on the hotel itself is that they have no fans in the bathrooms. They have some sort of old style vent but it does nothing for the moisture that collects on the grout and shower curtains. When I first arrived the bathroom smelled. I figured out it was the shower curtain. I requested a clean one and the man doing housekeeping quickly responded with a new one. Overall a great experience because of the people that work at this location. Thank you!

If you plan on staying at the Holiday Inn McAlester OK with pets and they put you in room 120 ask…read morefor another room. The carpet and couch were covered in stains. It wasn't fit for pets or humans. Fortunately we asked for another room and they moved us. Why don't they put a vinyl plank floor in them that can be easily scrubbed and not a fabric couch. Just because we have pets doesn't mean we live in filth. IHG that room needs to be shut down immediately. I wish I had taken pictures. The staff was super nice but their pet friendly room was disgusting!

Clean and well located, best part was Angela at the front desk. Very helpful and sweet! Would…read moredefinitely stay again

We booked this hotel on Hotwire. When we arrived we were greeted by Faye who is really great at…read moreher job. Super friendly and helpful

This Hotel was clean and convenient and a good deal price wise…read more The online hotel chain webpage encourages guests to register with the addition of the guest's phot ID and information, etc. - promising to speed up check in to just getting the room key at the front desk upon arrival. The actual process was that the front desk attendant, who said she was new and didn't know how to access the information, asked us to repeat all of the same steps that we had done prior to arrival. This made me feel like the system was just gaming us to get more personal info and for reasons that didn't benefit the guest. Who knows. I doubt any nefarious actions were at the root of the behaviors of the front desk. I suppose the hotel chain online presence was attempting to provide convenience. The good intentions in this case failed, resulting in more inconveniences and exposure to the ill managed (even if well intentioned purposes) process of easy registration and check in, as well as poorly trained personnel. Am I upset? No - just annoyed by this aspect of our experience. The breakfast was great and the front desk attendant(s), as well as breakfast attendants were all friendly enough and thoughtful in all the ways one would expect. Thanks for a clean room and good night of rest. The only other things I would note is that the beds were quite firm. The beds were Q U I T E firm - but they were not old and floppy. The location is also noisy - as in road noise, we faced the road and heard the traffic all night long as the background noise during our sleep time.

The hotel is kept tidy and overall clean. Room is comfortable. Breakfast is hit and miss. I have…read morebeen here almost 2 weeks, and this week the egg cheese omelet have been cold. Last week it was spot on. The biscuit and gravy was bland no flavor at all. Staff are professional and cleaning team are great.

Just want to give recognition to Seth who works the front desk. In the last few months I, and…read moresometimes my daughter, have shown up road weary. Seth has been so polite and accommodating. He put my old self on the first floor close to the back door and took care of me/us. So grateful for his courtesy and professionalism. I enjoy my stay each time.

Not the best experience - bed not comfortable at all - killed several baby roaches in the bathroom…read moreand to top it off both bath towels were pretty threadbare and one even had a hole in it On the bright side - the air conditioner worked great

POOL PARTY REVIEW-So about two months I called to get prices for two rooms and the pool. The lady…read morethat day(weekday/afternoon time) gave me the room prices and I said okay we also would like to use the pool for my daughter's birthday as well, she said yeah not a problem and they have a side room we could use for her cake as well so I asked okay what is the extra cost for that? Was told nothing since you have a room. Oh okay great thanks! Didn't book rooms that had to wait, so last month called to book the rooms spoke to another lady (weekday/afternoon time) asked the same questions about using the pool for a party and room again was told no cost you have a room. So we send out birthday invitations, get a cake, show up yesterday to the hotel with few of my daughter's friends that had arrived go to check in and use pool. Two men working the desk and the one states only the room guests can use the hotel unless you rent the pool for $300. I said well that was not what I was told. I repeated story above to him, unfortunately I didnt write down names so I couldn't provide him those. He explains I am sorry for the misinformation but to use pool for party you must rent it, sign agreement, and its $300. So I asked to cancel to rooms to go towards the now $300 pool bill and if we could book it immediately because again guests had already started arriving ready to swim? Thankful he did allow us to do that since I was misinformed because normally the time slots were 12-4 or 5-9 I believe, but he allowed us to use it 4-6:30pm. So if plan to use this hotel for a pool party make sure you go in person to get and sign agreement along with paying a $50 deposit you get back as long as everything is good after party then its $300 bill for the rental, because NOWHERE online is this information stated and my experience phone calls are not reliable either.

I'm hovering over a 3 or a 4 but I'm giving them a four because the breakfast was a lot more…read moresubstantial than I thought it would be. I had a single king room to myself, which was huge for me. The staff was very friendly and there was a miscommunication on my end about who would ultimately be there but they fixed that with no issue. The pool area, yes I used it, was pretty nice. Obviously not Olympic sized but definitely a lot bigger than some other motel pools I've been in and they have a hot tub area as well to help you loosen up. The fitness area is like 3 treadmills and one of those all in one cable machines, I found a gym nearby and some others chose to run the streets instead. Again, the breakfast, is pretty complete. I'd be lucky if it was some hard boiled eggs but they had a pretty good spread, eggs, biscuits and gravy, sausage patties and hash browns, not going to win any awards but included in the room? Seriously, you can't beat it.

Clean and quiet hotel, competitively priced…read more Pros: friendly staff, super clean rooms with thick walls, windows, and doors to block out virtually all noise. Even the window curtains magnetically seal to block out all light. - also.. the hotel is situated in a good location in McAlester, although not easy to find because it is behind the Lowe's. Decent exercise room too. Cons: the king size bed we had was too hard and uncomfortable and I didn't like the pillows either, it was difficult to stay asleep. There is no breakfast at the hotel, but they do give you coupons for a Denny's next door. Also, the WiFi is painfully slow.. I found myself using my 4G data in lieu of the complimentary WiFi.

It's definitely not a 5-star hotel but as far as the price for the room, it's such a deal!…read more The room is clean, spacious, and has your necessary amenities such as a mini-fridge, microwave, and coffeemaker. Brownie points for all HD cable channels and all the HBOs! A channel surfer/HDTV snob's dream! The staff is very friendly and efficient! Workout room looks legit and it doubles as a storm shelter! We ARE in Oklahoma and the storms are always brewing. Would recommend for sure if you're stopping in this town for the night!

Rooms are gross, manager isn't helpful. If you consider…read moreyourself clean, do not book here.

Would not recommend. Booked this stay as we were on a road trip and needed a one night stay. Was…read morethere from 9pm-9am. We booked this place only due to having free breakfast. The breakfast turned out to be a pre packaged granola or prepackaged mini muffin. We didnt want either. So we went back to our room to get our stuff. Our keys were no longer working. Had to go back to front desk and wait for someone. We could have booked a cheaper place that didn't have breakfast or paid $4 more and had hot breakfast at La Quinta. Wasnt worth the stay to have horrible beds, no front attendant both times I went up there, and no breakfast. Book elsewhere.