Dear Manager M, Thanks for taking the time to address my review. Let me clear up some things: 1) I understand and support policies that protect your employees. When my husband asked for an extra towel 10 minutes after our check in after midnight the clerk shared none of the reasons you stated, only saying that it was "the manager's policy not to give out extra towels." He went back to the front desk in the morning after 7am and was told by the clerk that they "are not allowed to give out extra towels." When he asked why, he was told that it was the "...manager's rule." He came back to the room and 10 minutes later my son went to ask at the front desk for an extra towel. He was told that they had to wait for housekeeping to get there to unlock the towels and, since it was the weekend, they wouldn't be there until 9:30 or 10 am. 2) The only things available for breakfast were the cold cereals. No bagels, toast, croissants, muffins, doughnuts, dainish or any other bread products, neither was there any fruit. Your own website tells me you offer eggs, waffles, bagels, grits and more. 3) I don't have high standards for a moderately-priced hotel. I expect a towel for the maximum number of people the room will sleep. I expect the room to be clean including behind the doors and under the beds. I expect a toilet that doesn't rock when you sit on it. If you advertise a continental breakfast, I expect a variety of pastries, fruits, cereals, juices, and hot beverages. At the very least, I expect what YOUR website told me to expect. 4) I paid $79 for a room that wasn't clean, 2 towels and cold cereal. I ended up spending another $25 at Wafflehouse for breakfast. I could have gotten a room at the Hampton Inn for $95 that had 4 towels, a nice breakfast and a manager who embraced humility and accountability, empowered his employees to take care of the guests, and valued the opportunity to make things right. As a manager, I understand you can't be there 24/7 making sure your standards and the Econolodge name are being supported by your staff. Sometimes, no matter what you train them to do or how you coach them, employees do what they want. But, sometimes, they do exactly as they have been instructed to do. Unfortunately, this was one of those times. I sincerely hope you are working just as hard to improve the experiences of your future visitors as you are working to make excuses for my negative experience at your establishment, and make this accurate review disappear. read more

Shiny happy place to be in Thomson. They have recently painted inside and out and they match pretty well with a burgundy accent wall and a lighter beige. The flooring was updated with a sort of zig zagged pattern of burgundy with gold and a touch of green. It was nicely equipped with a 32" flat panel hidden in the armoire, a coffee maker, a charging station to the right of the bed, average ironing board and iron. The furniture is not new but is nicely touched up and polished/cleaned to a reasonable state. The front office is small and the breakfast area is about the same size. You can tell that the original plans for this hotel did not include a breakfast area and it had to be opened up for this reason. But for what is charged this is reasonable and functional. The manager went out of his way when he was actually pretty busy to help me locate a rental car when my car broke down and I had nowhere to go with my dogs. He made several calls himself and extended my check-out time to accommodate my unfortunate situation. The hotel is not a 5 star resort but it's 5 star in the quality, cleanliness and functionality of an economic hotel. It's no surprise the hotel has the awards that it does, and I do recommend staying at this hotel. If you are still skeptical look at a room. It never hurts to do so. read more

I was very impressed and would recommend this hotel to anyone in Thomson. Kash is the manager and personally took care of everything I needed, from check in to directing me to restaurants. Not to mention Kash is some real eye candy ladies. Sexy, hott, and cute all at the same time. Very nice, good looking young man! The rooms here are incredibly clean and you will see Kash looking over each and every room in the morning with the housekeepers to make sure that they were cleaned properly. I thought that was impressive and a nice touch. Room had microwave and fridge. I was also impressed to see that this Econo Lodge had granite in it. Also that it looked as nice as it did and had new carpet and a new air conditioner. The mattress looked brand new and was very comfortable. Had to be a pillow top mattress. I slept like a baby. I woke up to hot waffles, eggs, grits, it was like heaven.... I would not consider the other hotels. I have stayed at them before, they are a rip off and shabby. read more

They are currently having some work done to the hotel and updating. I was in one of the rooms that had already been done.and it was immaculate. The guys working on this hotel are respectful, courteous and considerate of the guests staying there. Noise level was the bare minimum. Their paint job was impressive and you can tell the hotel has updated its fixtures, tv's, carpets. Wifi has a strong signal, was able to play my Xbox with ease. The young lady working the front desk was kind enough to give me directions to Fort Gordon and even write them out for me. Breakfast is a quick and easy one. There is no buffet and it's not to be expected. This is classified as an economical hotel option. They do have fresh coffee in your room as well as in the lobby around the clock, as well as bagels, muffins, pastries, grits, oatmeal, cereal, etc etc etc. Overall, I was very pleased with this hotel and recommend for you to stay here. read more

I am not sure what the other reviewer here is talking about. They must be confused. I stay here every year for the GNCC motocross races in Washington, GA and it is just phenomenal the service we get and the value for the price. I mean the rooms are are nice they are always doing something to keep it up. Last time I was there they had put new carpet in my room and had granite on the counter. Its nice to have a fridge and microwave in the rooms and lots of cable. Internet is great too. They have a Hot breakfast now too with eggs, waffles, grits, etc. Ice and vending are on the property too. It works out great for us because they have a huge truck parking area that we can park the truck and work on the bikes too. We like the place. We really enjoy the service provided to us. Anything we need they are willing to help us with. It really is a great place, lots of luxury at an affordable price. read more

I am part of a Bass Fishing Club, and the Econo Lodge helps us a lot throughout the year with rooms. We like staying here for convenience, a nice clean room, the nice breakfast, and we like that they have boat hook up chargers outside. Also, space for the boats. They are always willing to help us with what we need and we have never had any problems with these guys. They give us some exceptional service at a great value every time we come to town. They have redone the rooms quite nicely with new carpet, counters, and lots of other things. It really makes the room pop now. I have been staying here for years and have seen the place change and its been kept up extremely well. Clean rooms, a hot breakfast, great service, close to restaurants, space for boats/trucks.... there is nothing more you can ask for! read more

I had an excellent experience staying here for The Masters golf tournament. The rooms were great and management even went and turned my air conditioner on for me so the room was nice and cool when I came back from a long hot day at the course. They called me in my room each afternoon just to check with me and see if there was anything they could do to make my stay more enjoyable. It was really a nice touch. I haven't stayed at many hotels where they do that. The rooms are of a much higher standard than you would expect. My room had a pillow top mattress, granite on the counters, very nice carpet, lots of free movies on the TV, etc. You do not find service like this anymore these days. The rooms were incredibly clean. It was a very pleasant stay and I will be back to stay again for the Masters. read more

American owned and the absolute best customer service I have experienced in a hotel in years. Lots of upgrades for such a smaller motel. Microwaves, Fridges, WIFI, nice breakfast bar with waffles, eggs, grits, bagels, coffee, juice, fruit, and plenty of other things to choose from. The rooms were very clean and Kash was outside looking over housekeeping to make sure of that. I had the opportunity to talk to this young man for a few moments, and must say he runs a remarkable establishment. I have to give him and his team a standing ovation. They have done a great job keeping the place up. You just have to see how nice this place looks and is. It is something I would expect at a much larger scale hotel. read more

I agree, this is a terrific place! And Kash is gorgeous! He is the manager here and just sooooooo sexy. Very willing to help in any way he can to make your stay enjoyable and more comfortable. Me and my father stayed here during the Masters golf tournament and we just made a reservation again this year. Kash remembered me by name which was a nice touch. He even asked if we would like the same room. That is customer service at its finest. Their rooms were really nice. A lot of extras that I normally would not expect. I will always be at the Econo Lodge as long as Kash is there. Great service! Nice Rooms! Clean! Safe! Me and my daddy just love Kash's personality! He is so much fun! read more

I have stayed here a few times when I travel through town great price on the room, breakfast is free so that's always nice. I think it looks better in person then in the pictures and has always been clean when I have stayed! And bed bugs freak me out...how I found this hotel in the first place the other three hotels all had bed bugs then blamed me for the bug issues no thanks! This place has always had what I needed, towels, ice the Internet and TV works. For the price a great deal I will continue to stay when I travel threw town. Plus the younger guy at the front desk can be funny he has jokes so be ready! read more

Highly recommend the EconoLodge to anyone looking for a nice place to stay. The rooms are clean and newly remodeled with hardwood flooring since my last stay here. Staff is courteous and will assist you with their services they provide to their customers. I have stayed here several times when traveling in the area and each time I've had a pleasant experience. Each time I have stayed there I was greeted with excellent customer service. Thank you EconoLodge Staff for a job well done on your behalf. It was a pleasure doing business with. read more

What was once a great deal has now become even better. Over the past few years the manager has slowly done a complete remodel of this place. From carpet, bedding, light fixtures all the way down to the paint job. I was surprised to walk into the room that I usually occupy to find that the carpet had been replaced with that wooden look flooring stuff. It looked great and it smelled amazing. From what I have seen over the past few years, the constant improvements that the guy makes will never have me looking anywhere else. read more

Very nice smaller motel in Thomson, GA off of exit 172. Lots of amenities that you would find helpful when traveling for such a smaller establishment. I liked the staff. They were very nice and helpful. The younger guy at the front desk even printed me directions to where I was headed. I thought that was very sweet of him. I guess it was just southern hospitality that I am always hearing about. It was a very pleasant stay, and the rooms were nice and clean. Above average motel, nicely priced, older but renovated. read more

There are a few hotels that are close to each other in Thomson. I decided to stay at the Econo Lodge after checking out a few reviews online. I was very pleased with the hotel! It's an older building, but you can tell that the owners take good care of the place! The furniture was all in great condition. The room was very clean! The manager was there when I checked in, and he was very helpful and friendly! If I am ever passing through Thomson again, I will definitely make a reservation at the Econo Lodge! read more

I'm a traveling DJ that does private events and I stay at a lot of hotels traveling. I had my trailer with me and without even asking the desk clerk he put me in a room that I could park my trAiler with my things right in front of. They are really nice people. The room is a little on the smaller side but has everything you need to be comfortable. I booked it on my choice hotels app which they had a 4.5/5 rating on. They had a 2 days special on there that I took advantage of. read more

I've stayed here a lot over the years. It's very well taken care of and recently renovated. As a parent I always look for a safe place and it is very safe around here. It's always been clean and the manager "Kash" is more than happy to help if he can. My bed is comfortable, pillows seem expensive. Chair is very comfortable and the desk workstation is a nice addition. Breakfast is about average, consisting of eggs, waffles grits, coffee cereal, etc. read more

The hotel was recommended to me by someone from this area and I am very glad we took the I suggestion. Econo lodge staff was very professional and courteous. They had us in a room within moments and gave us a great bargain. The rooms are clean, the water is consistently hot and the beds are comfortable. Coffee makers were in the rooms for my morning caffeine fix and the tv's have a great deal of channels/options. At least 100 channels read more

I stopped in here last night without checking yelp. I'm actually rather glad I did. It's a pretty nice place. It's nothing like the pictures I see now online and the service is great. I do have to say something to the previous reviewer though. The color of the owners skin does not make the person American. He could be just as much American as you and I. That was uncalled for, for you to say that and very racist. read more

I hate seeing a place that is actually well worth the money given bad reviews by spoiled pricks who don't know what it takes to run a business. This place is a low cost, clean and safe environment for a stopover. It does this very well. People don't understand what it takes to operate a business and have become spoiled with what they expect. It's not like your moving in. read more