Hot water heater decided to die on me so I called Dana's. They were polite and friendly and came…read moreover the next day, the guy was polite and friendly and gave me different options for what I could go with in replacing my water heater such as different types of tanks or even a tankless one. I opted for a size increase and a couple of days later to may surprise they showed up on time and the installers were even more friendly and charismatic. They wasted no time and finished before the estimated time and to top it all off, the price wasn't as bad as I thought it would be. Plus they have payment plans.. what!! friendly, fast and affordable.. would highly recommend!!

Our water heater went out in the evening of a Tuesday. Wednesday they were able to come out for an…read moreestimate on getting our hot water heater replaced and installation was on Thursday. They said they would arrive between 8am-9am. Happily surprised they showed up at 8:06!!! That never happens. They were not only quick with the install but they were so friendly!! We felt the estimate was fair. The service was amazing and we highly recommend this company!!

On Friday afternoon my tenant's water heater started leaking. It turned out to be the hot water…read morepipe leading out of the water heater. We called West Sound and set up an appointment for Monday. Derek showed up promptly right in the middle of the 2-hour arrival window. He diagnosed and fixed the issue in less than an hour, providing me with photos before and after the repair. We appreciated West Sound's fast response and Derek's friendly, competent approach. I will definitely use West Sound for our future plumbing needs!

I would rate this business five stars but see further. I called on a Tuesday for a gas furnace…read morecausing exhaust smell in the house. Keisha was knowledgeable and courteous, and she was able to schedule a tech visit the next morning, which was fantastic. Tech Tompall came out, did a diagnostic, found that the heat exchanger was fine but the fan capacitor kaput and thus the fan wasn't running. He replaced the capacitor and furnace works great. However, I am a little bit miffed at the charges. $199 service call, plus an additional $241 to install a $30 capacitor seems like an unreasonable charge. But what ya gonna do when your heat isn't working?

We called four different companies to get a quote for a replacement for our furnace and heat pump…read moreand finally decided to go with Washington Energy Services. We also Looked to see if their insurance and bond were up to date and if they had a lot of violations with the state. Their quote for the replacement came in at about the middle of all four quotes and the equipment was comparable. Everything checked out For WA Energy Services. Several of the other companies had quite a few violations and that didn't sit well with us. My husband made a spreadsheet and did a pretty good comparison of everyones' offerings to make sure we were getting a reasonable deal and that what was being offered would best fit our needs going forward. Our installers, Joel and Riley, were responsive and answered our questions and concerns. They did a clean, neat install and left the majority of the job site in great condition on their way out. We did find a few sheet metal screws in our driveway, and thankfully they didn't end up in our tires, but other than that, it all looked good. It's only been a bit less than a week. The electrical inspection has passed. we're still waiting on the County inspection, but hopefully that goes well, too. The system seems to be adequately cooling our home, the heat pump is much quieter and overall, we feel like Wa Energy Services did a good job for us and we would recommend them for the purchase and installation of a furnace and Heat pump system.

Customer focused. Angel answered my questions quickly and politely and demonstrated the experience…read morerequired to help me decide what I needed to do to renew my filter replacement program and giving me options and making the necessary effort to make sure I could make the right choices for me. Thank you Angel for being part of the great team that delivered and installed my heat pump system and is making sure the system works as advertised.

I had a very good experience with Gig Harbor Heating and AC! Had a situation where my heating…read moresystem was not putting out heat throughout the house. They were able to come and investigate the issue within 24 hours for a fee of $99. They were able to remedy the problem within 48 Hours as they required materials to repair the issue, which had to do a with a leak in the transfer lines that are connected to the AC system. However in the meantime, they set the furnace on an override so that we could have heat until they returned for proper repairs. Our service tech was Travis and he was very easy to communicate with and explain to me what the issue was. They also we're very courteous and respectful upon their service. I believe that the price was also fair and affordable. I would recommend having this company give an estimate for repairs when looking for service in the area.

After using Gig Harbor for many years, I called them back to give me an estimate in the middle of…read morelast summers heat. The time until someone could come out was ridiculous. If they are going to promote SERVICE then they need to employee more qualified techs especially during the summer months do they can provide the only thing they have to SELL. If they do not think that we the paying customers can get someone else to sell you another AC/ Heating, probably as good if not A better BRAND, then what closes the buying decision SERVICE REPUTATION AFTER THE SALE. Having been convinced into replacing both my AC UNITS at over 30k and taking forever to complete, in was installed leaving the old unit in the attic. This summer ( 2-3 weeks ago) I called them to come out as the upstairs unit thermostat was malfunctioning Something to do with condensation and being freezing cold in the house. Tech came out a few days later supposedly fixed the problem. Now last week same thing is occurring again and trying to get an appointment that's convenient to them is impossible. THEN UPON receiving a scheduled appointment for Today July 7th, Susie calls and says they have to reschedule that the tech that was scheduled for my home doesn't have the "RIGHT LADDER" On his truck and we need to reschedule. That's now 4 days sleeping in a warm bedroom When calling Susie back she presented the Lame excuse about the TECH NOT HAVING THE RIGHT LADDER. DO YOU THINK THAT THEY MIGHT PLAN AHEAD the night before for the correct tools to do a job. So now the appointment to fix the same problem as a few weeks ago is schedule between 8:30 and 10:00 after being told that we have to leave for the airport at 9:30 so if they are not here or are here early and do not finish By 9:30 he will have to leave and come back. Asked Susie why they could not schedule for a 11:00 AM time or later, the reply was they do not want to be in the attics when it's Hot. I do not where she is from but this time of year is not that HOT. So they only schedule 1 or 2 jobs a day but have tech's out selling job's the rest of the time? Maybe they give the right LADDERS to the estimators or maybe they have to share. WILL WAIT TO SEE what comes out of this and discuss compensation for the HOTEL ROOM for 4 nights as it's been So HOT UPSTAIRS. HIGHLY RECOMMEND you think twice about this company or if nothing else, insure you get 2 other qualified bids and check there service ratings. Apparently GIG HARBOR DOES NOT KNOW THE MEANING OF THE ACRONYM T I P S TO INSURE PROMPT/ PROPER SERVICE. ITS THE ONLY THING THRY HAVE TO SELL. So now schedule

Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

I know I've already written a review for Randy's Heating in Bremerton, but the quality and…read moreprofessionalism of their service and maintenance is also OUTSTANDING. After switching to Randy's back in 2024, I elected to invest in a service and maintenance contract with Randy's Heating (and Air Conditioning). John is my service guy. He arrives exactly when scheduled and does a thorough maintenance service on all the equipment. He's been in the business for over 40 years and his experience shows. Needless to say, I'll continue to contract with Randy's for service and maintenance. ...it's all about trust, skill, and reliability.

Called Penninsula HC for a faulty gas furnace issue and the Manager Jordan came out to diagnose…read morewith full competence of what to do. The front Desk Lady is very respectful and responsive for my needs to get repairs. Bought the yearly maintenance on the spot as they were so impressive and reasonable to work with. ( Previous heating service companies that I had the UNFORTUNATE experience with - should take notice that to waste a customers time and money = never to be called back again. Your Fired~!! ) Except FOR Penninsula HC, your now HIRED!

Friendly staff, answered my questions and responded to inquiries in a timely manner. Installed my…read morenew furnace with no problem! Thank you!

We had them install a new $14,500 HVAC. They know I wanted to be able to use my cell phone to…read morecontrol the thermostat, but it did not work. They told me they would be able to fit it, they gave me an adapter to fix it, but it never worked. I called them to fix it but never heard back from them. Beware, make sure you know what your getting.

It took Brookes HVAC over 3 months to complete a 3 day job. They lied to me about rebates…read more Impossible to contact once money has changed hands. I would strongly advise to go elsewhere. Sad!

Friendly staff who have very flexible hours. I needed them to repair my AC super early in the…read moremorning. Just a heads up to anyone else reading this, I called around and they have competitive prices. Air conditions working fine now.

I cannot thank Charles enough for everything. After calling and explaining my furnace situation he…read moremade me a top priority. Promised to make it out to my house no later than tomorrow afternoon depending on what time his appointments were done with. He followed through and came by around 11am to come repair our furnace. He gave us a rundown on tips and tricks to make our furnace last as long as possible. Very honest and hard working guy. I highly recommend using him and Decker Heating.