We just had a new system installed by Randy's Heating when our 90 year old gas furnace died…read moreunexpectedly. We were very reluctant to put a "ductless" system into our 93 year old house, desperate to maintain the look and charm - but Tyler walked us through several options that would help preserve the charm, and still keep us both warm in winter and cool in summer. He explained all of the benefits, and answered every (even silly) questions we had and made us realize it was time to "modernize" our home. To be responsible, we also had another company come out, to see what they would suggest and what they would charge. It was a no-brainer to go with Randy's. From the first visit, we felt they were the most professional, knowledgeable and patient. Tyler even came back out just to go over the details again, to answer more of our questions. They gave us options, 3 quotes to choose from, and the price was surprisingly affordable, alleviating my worst fears. (we didn't even wait to hear back from the second opinion!) The installers were completely professional, very concerned with keeping my house clean throughout the 2-day install, very nice, very informative the entire time. They went the extra mile to answer questions, and explain processes. I now have 2 Floor Mount and 2 Wall Mount "ducted ductless" mini splits keeping our entire house cozy, while all of the connections and tubes and such went under the house. We really thought we'd hate having these in our house, but we were happily wrong. They're fantastic, unobtrusive, quiet and fit right in. Even the outdoor unit that powers them all isn't a big deal at all. Nestled up to the side of the house, it's not even noticeable. This review might seem long and rambling but what I want to convey is how Professional, Caring and Outstanding all of the people at Randy's Heating are. I wouldn't hesitate for a moment to recommend them to everyone I talk to. The value for my money, their professionalism, and the sense of security and comfort they have given us is immeasurable. We look forward to a hot summer, so we can be cool and comfortable inside for the first time!

Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

Michael was on time did what he said he was going to do and told me how to save 12% to 15% on my…read moreheating bill. I recommend his company to anyone interested in maintaining their Hvac system. He did not try to oversell which is rare in today's market and is willing to help me with the installation of a smart thermostat for the home that he convinced me I could do myself. Thank you.

Reliable, and good workmanship and very professional. They…read morecome on time and they leave their work area clean.

On Friday afternoon my tenant's water heater started leaking. It turned out to be the hot water…read morepipe leading out of the water heater. We called West Sound and set up an appointment for Monday. Derek showed up promptly right in the middle of the 2-hour arrival window. He diagnosed and fixed the issue in less than an hour, providing me with photos before and after the repair. We appreciated West Sound's fast response and Derek's friendly, competent approach. I will definitely use West Sound for our future plumbing needs!

I would rate this business five stars but see further. I called on a Tuesday for a gas furnace…read morecausing exhaust smell in the house. Keisha was knowledgeable and courteous, and she was able to schedule a tech visit the next morning, which was fantastic. Tech Tompall came out, did a diagnostic, found that the heat exchanger was fine but the fan capacitor kaput and thus the fan wasn't running. He replaced the capacitor and furnace works great. However, I am a little bit miffed at the charges. $199 service call, plus an additional $241 to install a $30 capacitor seems like an unreasonable charge. But what ya gonna do when your heat isn't working?

Fantastic company to work with. Our baseboard heat shorted out during the rain and we needed…read moresomething done right away. We called several places and Randy at Poulsbo Heating was the only one to return the call. He came right out and in discussing options we decided to go with the Mitsubishi split system. He and his crew did a great job and I would recommend them to everyone Pat and Merry Kingston

I have been working with Randy, the owner for the last 5 years. With each and every interaction he…read morehas been gracious and fair. More importantly, he gets to the heart of the problems and fixes them. In our situation, we have a super old boiler from the 80's and Randy has been helping to massage it along. He never tried to sell me a salesman pitch. He offers what he thinks is a good idea and not because he is merely focused on making a profit. This last night, our Boiler went out. Despite being after hours and having already had a a very long day that took him to 8pm, he came and worked with me till midnight. He's done this for me time and time again. I can't say enough. I always call him my angel. Do right by Randy and he'll help you out when you really need it.

Arnold Silva and his apprentice were at our home yesterday to replace our 20+ year old heat pump…read more They replaced both the external unit and the internal unit, hauled away the wreckage of the old and cleaned up after themselves before leaving. Not only was Mercurio's bid competitive, but once we accepted, the team was on site the next day. Arnold was friendly, efficient and got the job done same day. Excellent work!

Overcharged my elderly disabled parents for a new breaker box and install, coerced them into a…read moremembership charging $99 a month when the brochure shows $31.95 for a three part system, and have been "conveniently" needed to return at the same exact time two years in a row to fix the air conditioner at the heat pump for no cold air on hot days, despite the "regular"maintenance visit six weeks prior, overcharged for the diagnoses without a fix until the second or third visit and consistently cancel scheduled appointments multiple times, and tried to overcharge for a weekend arrival after canceling appointments during the week, then proceeded to cancel that appointment as well.

Been using Eagle since we moved to Washington in the fall of 2024, primarily for heat pump and AC…read moremaintenance twice a year. The techs have all been good and we've been happy. This review is to say that Tom, new to Eagle, "gets it". Excellent service, thorough cleaning/testing/inspecting, and very knowledgable about our systems. No upsell hinted at, a fine addition to a fine company. Couldn't be happier.

I was very clear to the scheduler when the technician needed to be there, as I was leaving the…read morecountry the next day. After an hour of no show-no call, I called and they passed the blame around until I hung up.

Today's service was fantastic. Aireserv's Tom Stolworthy came by and helped me with an issue…read moreregarding ensuring enough power reached my Google Nest from the furnace. He arrived within the window their attendant had mentioned, he was friendly and courteous upon arrival, professional, and helpful with any question I had regarding the work. I feel fortunate to have stumbled upon this company and I would recommend them (especially, Tom) with great enthusiasm.

I needed to get mini splits installed in my shop. I called Aire Serv and they were out there the…read morenext day to install. Quick, easy and pricing was great. Derek and Brian were excellent. Highly recommend.

My furnace was trying to fire like crazy but never catching. I called CSW and left a message as it…read morewas after hours and they got back to me that night. They walked me thru the process to shut it down so that I wouldn't do more damage or cause a fire and then they were at my house first thing in the morning and fixed the issue. I have used them before and they have always been very responsive to my issues and working schedule I just can't say enough good things about their service.

I've used them twice. It appears the wife runs the phones and makes the schedule. When I needed…read morethem a couple of years ago, I found her unpleasant on the phone. I can't remember the details but I was uneasy, but because the rest of the experience was ok. I rolled with it. Unfortunately, I am in need of another repair. She answered again. But she was so rude and while on the call I recalled just how much she sucked last time. She said they were busy. She was irritated when I said I had a restricted schedule. I asked twice for what days or times were open. She said she "couldn't even think about it until next Friday" (which was 8days away). I asked her what that meant, "can't think about it"- did that mean she couldn't even look at the schedule until next Friday? She then clarified and sarcastically said that would be the first day they could come out. Wow. That was hard. Just trying to make an appointment. Forget it. Called the next place and at least I could easily get a time slot. Fools... I'll be installing a new heat pump. They lost that business and all future business.

Hot water heater decided to die on me so I called Dana's. They were polite and friendly and came…read moreover the next day, the guy was polite and friendly and gave me different options for what I could go with in replacing my water heater such as different types of tanks or even a tankless one. I opted for a size increase and a couple of days later to may surprise they showed up on time and the installers were even more friendly and charismatic. They wasted no time and finished before the estimated time and to top it all off, the price wasn't as bad as I thought it would be. Plus they have payment plans.. what!! friendly, fast and affordable.. would highly recommend!!

Our water heater went out in the evening of a Tuesday. Wednesday they were able to come out for an…read moreestimate on getting our hot water heater replaced and installation was on Thursday. They said they would arrive between 8am-9am. Happily surprised they showed up at 8:06!!! That never happens. They were not only quick with the install but they were so friendly!! We felt the estimate was fair. The service was amazing and we highly recommend this company!!