If I could give negative stars I would!!! The man that runs this place is a liar and a thief. He…read morelied and said that I damaged a van and the they charged me $350 without discussing it with me first. Save yourself the trouble and stress DO NOT RENT ANYTHING FROM HERE

Do not rent trucks from here.!!!!!! They do not clean their truck before renting it out. I talked…read moreto the manager about this and he simply told me to call Uhauls 800# without even apologizing. I was not trying to get any money from them. Gum on steering wheel, cigarette ashes all over floor, some brown stain on the door, rotten burger on door handle.

The van was super clean, in great working condition and had the new dual view side mirrors that…read moremake it much easier to see cars in the classic "blind spot". The management had gone to great care to mark any prior scuffs on the paint with clear adhesive decals marked with an X, alleviating worry about being charged for someone else's damage. The agent at the desk, Allessandro, was super friendly and helpful, happy to answer any questions I had about small things like where's the button to open the gas cap etc. (answer - it's a nice old-fashioned gas cap, you just pull it open). Moving furniture can be stressful, and it was so nice to have a stress-free UHaul rental experience!

This started a little shaky but Damian and his team corrected the issue we had with getting the…read morecargo trailer hooking up. In addition, they made sure we knew a close location to drop off the rental in the new state and called ahead to make sure we were taken car of at that location. The level of customer service I received from Damian (working from home sick) was above and beyond expectations. Thank you for taking car of us on our long move out of state. We really appreciate all that you and your team did for us.

Avoid this location and instead go to the location on W Northern Pkwy (or any other uhaul). I had…read moremade a one way reservation for the Falls Rd location weeks in advance. The day of the pickup, arrived on time to the location and was greeted by Amanda, who at first was attentive and cordial. At first she couldn't find our reservation and after a minutes she informed us that a voicemail had been left at 5:23pm the day before- less than 24hrs before our reservation pick up time. We had no record of a missed call or voicemail or email. She didn't have the details/reason of the voicemail in the computer so had to make a call to find out more. She then informed us that the voicemail was was to inform us of a change of location. Again, we checked our phones and had No record of a call or voicemail. Also, No email to notify of a change or update to online reservation. She informed that we had to go to a location 20minutes drive always. Because we didn't have a car to get there, we asked if there's was a ride or compensation since we would have to take an uber. At th is point she got defensive and combative. Accusing us of being sassy and loud, which we did not and quickly clarified that was not the intent of our inquiry. After an unsuccessful attempt to clarify the issue and get a reasonable accommodation, we left the location. At no Point was the agent apologetic or empathetic for the mixup and change in the reservation. We went to the new location in W Northern Pwky and the staff there was super friendly, accommodating, and courteous.

Zero if they had one. The woman behind the front counter is partially to blame since she verified…read moremy entire life existence, just to say my drivers licenses has been altered. I travel for a living and no one in five years has had an issue with my VALID drivers licenses. This place is a joke. save your money and go to enterprise. They know how to take care of their customers.

I am a two time customer to Next Car . Their location is clean. The employees are professionals…read more The rates are good. I had an issue with the gas during the first time I rented and the manager was prompt helped with my situation.

I had a horrible exp with this company! I paid in advance for a car and insurance online for 7…read moredays. I received a confirmation email stating I ONLY paid for 3 days. I called and was told I could get it straightened out in the office when I picked up the car. Once I got there, I was told there was nothing indicating that I purchased insurance. (even though additional fees were taking out.) I assume this was for the insurance but was told this was for the deposit. (The website says they will take the deposit at the time I pic up the car) They proceeded to do an application for their insurance. I was asked for 2 emergency contacts, bankcard, mortgage or leasing agreement! I told them I didn't have any of that on me. Needless to say, I was unable to rent the car even though I paid in advance. The customer service rep wasn't accommodating at all. He was very indifferent. I caught a Lyft there and didn't have a way home. It was an awful experience. All customer service people should share the same information! (i.e.. the people of the phone and the people at the counter) I was not informed of needing these items when I called twice to see if my online process went through. I will never use this company again.(This took place at the Northern Parkway facility NOT Glen Burnie)

I've rented from this location more than once. However, when I returned my car this am the young…read moremale associate was very nasty. I walked in at 8 am. He was sitting there beginning to eat his breakfast. He looked up and rolled his eyes as if I was interrupting him. He look the keys and shuffled outside to check the car. He asked if I wanted a printed receipt and then said with an attitude. " we gonna hold your deposit for the tire" I had no idea what he was taking about and instead of explaining he said " yeah I said the tire". At that point I said "hey I'm just asking a question" another young lady that I suspect is the manager took over the conversation and explained everything. She was very nice and professional. The young man however was an abomination. I never want to have to deal with him again. Very unprofessional.