I had a good experience with this company. Good rates, great car and friendly staff…read more I would rent with them again.

We booked and prepaid for our car online before flying to Chile, and picking it up was a breeze…read more Budget is located right inside the terminal with the cars parked across the street on the airport premises. Returning the car is also very easy.. you follow the signs to car rental return, and a guard will direct you where to park. Then you leave the keys at the Budget counter just inside the terminal (there's a box in case no one is there). My only complaint is that they don't have any GPS to rent, or any cars with GPS, and the car came without any gas in it so we were immediately looking for a gas station to fill up. Also, we were told that if we didn't buy their insurance, a $3,000 hold would be put on a credit card. We caved and were upsold on the insurance ($18/day) which has a $150 accident deductible and $1500 theft deductible. Usually the perk of signing up for the expensive rental insurance is that you can walk away without having to pay anything in the event of an accident, but I guess it's different in South America. It wasn't cheap - about $40 a day, plus $18 for the insurance, but we loved the freedom having a car gave us in terms of when and where we wanted to go. We visited Colchagua Valley, Santiago, Vina del Mar, and Valparaiso in 5 days.

Payment of a "cleaning fee"??? After having the car for 20 days we delivered the car back,and was…read moretold we should pay 30.000Pesos in a cleaning fee. Like you deliver a car back that is spotless clean after having it for 20 days. We never experienced that before at any other car rental agencies - this should be included in the rental agreement. DONT USE BUDGET!

Good prices. Friendly staff. I have used their service in Santiago and Puerto Montt…read more They return excess gas, which was a big plus.

When researching rental cars, I found Chilean's WhatsApp help to be a great resource. They answered…read morea lot of questions for me. However, when I went to go pick up the car, we were told by the service agent at the desk that our rental car was AWD as requested. However there were no indicators in the vehicle showing the Kia Sportage was indeed an AWD model. After driving it in the mountains, we realized it was not AWD. We also rented chains, and they were too small when we actually had to use them. I spent a couple of hours on the Whatsapp chat trying to get a different rental car and different chains. Eventually they told me they didn't even have any AWD vehicles in their fleet at all. Meaning that the Whatsapp customer service people lied to me when I was researching and the desk agent also lied to me. When I asked to get bigger chains they said they could do that for me. But when I tried to figure out which office on Santiago had larger chains available, they completely ignored my message - multiple times. We stopped by the office in Las Condes and they were at first happy to help. Then they realized they did not have the chains we needed. So asked which office to go to. They could not tell us. They couldn't look it up for us and they wouldn't help us out by calling other Chilean offices in the area. We still don't have chains that are the right size and never has it been mentioned that we get any kind of refund, although I will be demanding a partial refund upon returning the car. I will not be renting from Chilean Rent A Car ever again and I strongly suggest no one else do so either.

I rented a Alamo car at Santiago Chile. When I went to the…read morecounter to sign the papers to get the car, to my huge surprise, then said they will need to deposit of ~$2000 from my credit card! This was totally unexpected! Alamo didn't mention in any of their communications that there will be a US ~$2000 deposit. This is really bad to go to a foreign country, where almost nobody speaks English, and having to understand all these and the implications. So, they can charge/deduct, if any small things they can find, from my credit card deposit/hold. I told them my credit card already offers Primary coverage but still wanted the deposit. I rented cars from other agencies in Latin America but they didn't require that. Also, they wanted a printout of my reservation even though everything was done online. Luckily I has a copy of the reservation. This was totally unexpected. Also, after renting the car, I tried to go online and check my reservation to see what is happening but Alamo removed my reservation from the online access. Will never rent car from Alamo. Really shady practices!