Terrible ability to cancel. Was promised the account was closed - meanwhile still being charged. Stay away. read more

Great salesperson but horrible follow up. Total scam! Workers did not finish initial job and no customer support

Worthless service. The number of insects in my yard and house increased after they started, and they have a predatory pricing scheme where you get locked into an entire year of worthless treatments because if you cancel before the year is up they'll back charge you for all the "discounted" worthless treatments they already provided. EDIT: The number of ants in my house now versus a year ago is way higher. It didn't just increase after the first treatment. Avoid this company. It is trash. read more

Logan was our initial contact and Razel was the technician who did the work. Both were super friendly and professional. Razel was quick and efficient and explained the whole process to me. I haven't seen an ant since he left. I highly recommend! read more

DO NOT use this company! They do subpar work and make you pay the full amount. There are other companies that do a better job. I've had this company for over a year due to a rat problem. Last summer I had a continuous rat issue in my house. I called all summer and couldn't get a tech there for 2-3 weeks despite rats in my walls!!!! When they did finally come I was told to give it a few weeks but it never helped. The rats during this time destroyed my crawl space. It was awful. Finally, I had to get another company who took care of the rats in a few weeks. They would not let me cancel my year long contract even though they didn't fix my rat problems. When I fished out my year contract I told them to cancel my account. They didn't and I feel like they took advantage of me. Since they didn't cancel my account, they came out again one more time and barely did anything but charge me $186.41 for it. I could have done what they did. I called and spoke with them a few times more. Zero help. Despite services not rendered they still insisted I pay the full quarterly amount for once very short visit. When you have a real problem they are good at taking your money, do minimal work, but not good at solving the problem. read more

The technicians are friendly, professional, and do a good job. However, this is jot a local company. You'll be placed on hold when you call, get inundated with text messages wanting you to rate thd technician and tip them each and every time. It's obnoxious. You can't back out of the contract with delays, hold times, and transfers, and even when you think you're finally free... you're not! They just discounted my services and showed up anyway. Again, not thd technicians fault. It's a big national high-pressure company that tries to lock you in. I'd stay away! read more

Be very careful with these people. One of their sales reps came at our door and told us we can try their service and cancel it at anytime. The catch is that he never said that once you sign up with them there will be a $250 cancellation fee and we never bothered to read the fine print. We decided to cancel their service once we realized that it wasn't worth it and that to have them use their service for mosquitos it would be an extra $85 a month. As you can imagine they said fine but there is a $250 fee for cancelling their crap service. Very unfair and predatory people. Stay away from them and read the fine print before you ever sign a contract with them. read more

Regretted agreeing to 1 year pest control. Poor service, provided camera footage of service that did not match billing. Someone did come to redo the service. Cancelling service with this company is a nightmare! I do NOT recommend them. There are other companies with better service and pricing. read more

They charged me $$197.62 each service. After 3 services ( paying almost $600 ) I had lots of ants inside my house. I was not satisfied the job they did. I want to cancel. Then they want me to pay $165.00 cancellation fee. According Better Business Bureau there are more than 120 complaints. I wished I had checked their record before I signed up. read more

Amir and Jose did an excellent job today. I believe they went over and above on their service today. They inspected any areas where pests could enter the home. They also checked my crawlspace for any issues and found none. They offered to inspect my crawlspace with me asking. Excellent service! Thank you!!!! read more

A few weeks ago we had a very disturbing interaction with one of the salesman. I live out in the woods, very few neighbors and even less soliciting. This guy shows up and refused to tell my roommate what he wanted. He would not answer what company he was with and what he was doing on out property. He got confrontational with my roommate and would not leave the property when asked. Once he did he walked further down the drive to talk with our neighbors. When he came back by, he waited until he was out of eyesight then started in on my roommate again, who was outside making sure he left. This left all of us on edge. I have emailed the customer service email 4 times without a response. I do not recommend this company. There sales approach is disgusting and the customer service seems worse. read more

Things they claim to make sure are gone around the house. These is webs in my entry way. Spiders inside and out of my house still. No improvement since starting with this company. Horrible customer service. They hang up on you, place you on hold for ever and supervisors say they'll call you back. Don't make the same mistake I did. $250 to cancel the services if your not happy. They don't tell you your stuck in a contract when you sign up either. They tell you they have a satisfactory guarantee and it's all lies! read more

AVOID! Charge for unwanted service. Irresponsible business refuses to admit their own mistake. Abuse customers privacy without permission and endless harrassment I was a customer for 2 years+ and decided to terminate the service because I moved out. I called them and they confirmed I don't have any contract and the services will be stopped. Two months after the call, another service still happened and they send me bills. They claim I need to pay because I didn't respond to their reminder text and email. Why is this service even scheduled despite termination is confirmed with customer and still requires their attention? I had several phone calls to dispute the charge. They refused to provide the phonecall record that I requested the service termination and claimed according to their policy, I should take full responsibility of missing the reminder. The irresponsible business owner refuses to admit their mistake. They also insisted to ask me to provide my new address for "security reasons". I refused, EXACTLY for my own security. But guess what, they somehow found the new address anyways and started to send mails for the bill! I understand some of the personal info can be found on public websites but this is absolutely creepy! read more

This company frequently sends door to door canvassers that ignore no trespassing/no soliciting signs. Use aggressive/threatening tactics. Their employees frequently jump over fences, don't identify themselves, etc. etc. This company needs to be put out of business! read more

I was misled by the salesperson. My pest problem hasn't decreased at all. Each time they came out it cost me over $200 and when I tried to cancel, they said I still had to pay $250.64 or they'd send it to collections. Close to $1K a year for nothing. I think it's a scam... read more

This company is TERRIBLE!! I DO NOT recommend them. We canceled our service with Aptive (which was great), to give this start-up company a shot since our neighbor was doing it. That was the worst decision ever!! I have never seen this many spiders inside and outside of our house. We are constantly walking into new spider webs just to get down our porch or patio outside. After over two months, our yard is literally covered in webs and spiders. We have tried cancelling several times, but after the $400+ we have already spent, they said it would be a $288 cancellation fee. Are you freaking kididng me?? Your product doesn't even work!!!!! read more

See all

Quarterly service went okay until we had an issue between services. After a tedious call for help, we were told the soonest we could receive service was in 10 days! We were forced to call another company who came the next day. It seems their phone representatives don't know anything about pest service - answers were scripted and hard to understand. After consideration we decided to cancel our service with EcoShield, which took 3 emails and another 15 minute phone call, being transferred and put on hold multiple times. For the high prices we were paying, we expected more. read more

Buyer beware. They will charge you over $200 to cancel your service if you don't stay with them for two years. They gloss over this fact in their sales pitch. read more

I been using this company since last year and the quality of service has been awesome. Technician was Jared and he listen and proved and answered my service request read more

I was about to have dinner (about 6pm), after a long day, when my locked screen door is shaken. I have a doorbell Ring - with a "No Soliciting" sign right below it (clearly visible). I open the door, thinking it was one of my neighbors. It was some young guy - probably early twenties - I think he said his name was Tony when I asked. I asked what he wanted, and he started to say my neighbors (gave some names I don't recognize) said I had a "bug problem". I said I wasn't interested and if he saw my "No Soliciting" sign - he said he had dyslexia (sounded like he was being smart). I asked for a business card, and he said why as I wasn't interested. I said in case I change my mind, and then he said he didn't have one. I found his whole demeanor and attitude very unprofessional and a wiseguy. I've attached an image from my ring camera showing him trying to open my screen door. Again, I have a doorbell ring clearly visible - with a "No Soliciting" sign next to it. read more

EcoShield Pest Solutions - "Tony" - I think that's his name, trying to open my screen door - and later shaking the door - instead of using the doorbell ring. - Pest Control Near Me - Tukwila, Washington

Do not use. Sales guy lied lied lied. So unhappy! Going to the BBB. Such a scam. They show up within 3 weeks when they sell you on "quarterly". NO! Thats not what i signed up for. read more

So, looks like the BBB report is the way to go...maybe. Got contacted the next day by someone local. Asked me to forward the e-mail agreeing to waive my early cancel fee. TODAY, I get a message from their main service that they'd like to understand why I'm leaving, and that I WOULD BE CHARGED A FEE for canceling. I give up. The saga continues. The main thing I've learned in the last two days is that this is a huge conglomerate and the only people who don't speak like robots are the actual local people. read more

Aggressive, unprepared solicitation. I work from home, so I have a "DO NOT KNOCK/DO NOT DISTURB" sign on the house next to the front door and a "NO SOLICITING" sign on the front door. Both were ignored. My wife discovered a young man wearing a hat and a shirt with an EcoShield logo, who claimed to have been in the area after servicing a neighbor's house. My front door camera showed this man walk up my driveway less than a minute after my wife had come back inside from the mailbox - no vehicle, nor did this person come from another house in the cul-de-sac, at least according to my camera's limited field of view. The sales pitch was getting a bit pushy, so I came to the door. When we asked for a contact card, he couldn't produce one. When we asked for a price sheet or brochure, couldn't produce one. When we explained that we had a prior contract with Orkin hoping to break off this pitch, they only became more aggressive. It took three rounds of polite refusal to get this person to understand that we won't consider doing any business, regardless of offered discount or hard-sell pushing, without something to at least confirm that they, indeed, actually worked for the company. I'm unlikely to do business with this company, as this person appears to have been canvassing the neighborhood, door-to-door, with a disingenuous sales pitch and no way whatsoever to identify or verify them. read more

This company is just about as bad as they get. They ripped us off a few years back for pest control, so we cancelled the service. Now they knock on our door 1-2 times a year even though we have a "no soliciting" sign in plain view. We answer the door, point to it, and they shrug their shoulders and start their sales pitch. The salespeople are consistently dishonest (making fictional statements about pest infestations on the exterior of home), aggressive (one even tried to draw me into a physical altercation), and incredibly rude. I'm not sure how they stay in business, but somehow they manage. From what we've gathered over the years with all their unpleasant visits, is that they are trained to ignore no soliciting signs by the company. Just check out their Better Business Bureau complaints, you'll see what I'm talking about. Despite the 172 1-star reviews on Yelp (35%), they have a 3.5-star rating, sus! read more

Our Rep's name was Razel and he was excellent. Very friendly and informative. We were provided a detailed explanation of all that he saw while on our property as well as the treatments he provided. We could no be happier! read more

Josh was pleasant to be around and a true professional. We appreciate Josh and his service.

Do not use this company if you hope not to have rodents or bugs. I have caught more rodents in the past two days than they have in the past year. In addition, they charged me a fortune to redo my crawlspace only to find they messed up my main drain line. I was promised a fix but told it would cost more ! Don't try to get ahold of any manager or anyone who might help or take a complaint. Do pest control yourselves. You will get the job done and not spend a bunch of money doing so. PS. I am a senior citizen and totally feel as if I have been taken advantage of by this company. read more

Signed up for 1 year membership on the word of the salesmen that they would clean the crawl space, place traps, and use a solution on my hiuse to keep the bugs away. They wanted 10k to clean the crawl space so they lied. They rarely replaced the rodent traps. The solution they wipe on the house can be purchased for $20 at home depot. When I cancelled after the year membership was up, they harassed me with endless emails and text and kept attempting to charge me for the service I canceled. Do not use this company, breaking up with them is like breaking up with a spouse who is crazy. ​ read more

An agent showed up (name redacted for privacy) and played the same tactics that others have mentioned in their reviews - we are here in the neighborhood and showed me 5-7 random names of customers that have signed up for their service. When I cross checked none of these people confirmed. He told me they charge $189 quarterly after which I reluctantly signed up for it. After taking my credit card details he tells me i will be charged $189 for first and 2nd months consecutively in the first quarter. I felt that was different from the pricing plan that he initially told me. I felt deceived and lost his trust at which point I told him I don't want to subscribe. He started yelling at me and told me that I wasted his time and that he will tell his company to flag me and block me so that they never sign me up as a customer. Very hostile and immature behavior. read more

These people are the pests. They bang on the door in the middle of a workday causing disruption and won't leave till you end up slamming the door in their face. THIS IS NOT THE WAY TO GET CUSTOMERS. read more

This is the third time that this "company" has approached our house, after entering the gate in our fence where we post NO SOLICITOR signs, and lying to us about how they are in our neighborhood (they make up names to pretend they know people in your neighborhood) and then use high-pressure tactics to try and intimidate me. They even insult me by asking "oh, so you must be the lucky one with no pest problems in the neighborhood". Con artists. read more

I have mutiple No Soliciting and No Trespassing signs posted at my front gate and next to my front door. I was outside and watched the Ecoshield door to door salesman ignore all the signs, come onto my property, and demand to be heard. I told him to leave my property immediately. He ignored me, badgering me to buy their pest control, saying that he had just come from a neighbor who I know happens to be in the hospital, so I knew that he was lying. I told him to leave my property repeatedly and informed him that I was not going to respond to his demands to answer his questions. I ended up telling him to go to h___, which I never do, and he laughed, telling me that I must be having a bad day. I then told him I wanted to see his license and with that, he finally left. It took more than 10 minutes to get him off my property. His approach was scary aggressive. I would NEVER use this company. I see that their extremely aggressive tactics have continued despite all the complaints from other reviewers. It's clear that Ecoshield is the cockroach of the pest control companies. No amount of control seems to stop their bullying sales tactics. There are other local pest control companies that are extremely effective, provide excellent customer service, and never go door to door looking for sales. They are the ones to go to for this work. Never this company. read more

This company is a scam, do not under any circumstances sign any paperwork with them, or allow them to do work on your property. A young man came to my house going door to door to sell this pest control service. I really appreciated his hard work, as I use to do the door-to-door game and it isn't easy. The prices weren't horrible, and the kid was nice, so I scheduled one pest control service at what I believed was a pretty affordable rate. He said that I would need to have quarterly services to keep current on what he had done. If I am being honest, I wasn't sure I would have it done again, but I was going to cross that bridge later. He came the next day, serviced my property, and I was happy with the work. A few months later they texted me that it was time for another service and that they had a date they were scheduled to come out. I was out of town on vacation and would still be gone on the date they sent, so I texted back saying as much and they offered to reschedule. Since I was on vacation I did not text back a date to reschedule because I did not have my calendar with me. I always like to make sure I am home when companies are coming on to my property to service it. A few days later I get an e-mail with a bill saying not only did they still go out on my property when I told them I wouldn't be home, but they charged me more than my first visit! I called customer service and asked to speak to someone at my local office, to which I was informed everyone left early that day. I told the operator (now the second one I was passed to) that I wanted to cancel my account and not have them come back, and I was told that the contract I signed locked me into a year of service, and if I cancelled, I would still be charge for the rest of the year's quarterly visits. I asked that a manager from the local office call me as soon as they got back into the office the next day, and that was four days ago, and I still can't get ahold of anyone. I get it, I signed a contract. But they went onto my property when I wasn't home after I explained that I did not want work done when I wasn't going to be there. They tried to argue miscommunication, but there was no miscommunication here. Do not make my mistake, if they come to your door do not answer and do not sign anything. This company is a scam and you I am not even convinced that the pest treatments have done anything. read more

We noticed some animal was in our deck's soffit and called EcoShield for help. Since we have a general pest treatment plan with them, the inspection was free. The inspector, Jonathan Levin was fantastic! He inspected the area we knew an animal had visited, he also was very detailed in investigating around the entire house and inside our attic. He identified several other possible entry points for pests/rodents. Jon paid great attention to detail and walked me through how they would help remove whatever animal was in our soffit (if needed, looks like this animal already vacated), how they would seal the openings he identified and how they would clean/sanitize the space an animal previously occupied. I really appreciate Jon's thorough investigation, he was knowledgeable, professional and a pleasure to work with. I will be working with EcoShield to seal up these openings! read more

I signed up for their service last week and asked if moles could be included in the basic cost and the sales guy said yes. It was not just a one and done. He said it would be included as long as I continue their service. He also claimed he was one of the owners brother. He took pictu read more

Hi Axel, Thanks for response to my complaint I left 6 days ago. I would like to know how this soliciting will end? The reviews before me mention my same concerns with technicians aggressively pursuing when unwelcome. Ecoshield shows up each year and want this to end now. I see your response to others is apologetic, but NO changes have been made internally. I think I speak for our neighbors as well according to their feedback. Please advise. Thank you. read more

I signed up with EcoShield about a year ago. Along with the treatments they gave that day, they were supposed to remove hornets in my attic the following week. They've scheduled a guy to come out 4 times, but nobody ever came out. They act all surprised every time I call to tell them that their gut didn't show up again. Anyhow, unless you want a long, drawn out conversation on why you shouldn't cancel your membership, avoid signing up. Cost me $200 and a 15 minute talk to convince them that I didn't want to suspend my account, I didn't want a discount and that I would survive the impending winter insect invasion without them. I just wanted to cancel my service. Don't argue with a customer that's made up their mind. It's insulting. read more

Obnoxious and pushy sales. Stepped outside to take out some trash and as I'm walking back inside I hear, "excuse me, excuse me". As I turn around it's a guy from Ecoshield. He started on his sales pitch and kept going on and on...could barely even respond before he'd just keep going. Wanted my name, contact info even though I was clear I was not interested. Based on this experience I will never use Ecoshield and will tell my neighbors not to as well. read more

I recently had an unfortunate encounter with Ecoshield, and I must say, it left me thoroughly disappointed. Despite the clearly displayed sign on my front door that read "No Solicitors," one of their representatives had the audacity to show up uninvited, insisting they couldn't read the sign. This blatant disregard for my privacy and their dismissive attitude toward my request is completely unacceptable. Not only did Ecoshield fail to respect my explicit instructions, but their representative's claim of being unable to read a simple sign raises serious concerns about their attention to detail and professionalism. If they can't even comprehend a straightforward message on a door, how can I trust them to provide any reliable service? This encounter has left me with a negative impression of Ecoshield, and I cannot recommend them to anyone seeking respectful and considerate companies. Their disregard for boundaries and lack of basic reading skills make me question their overall competence and reliability. It's disheartening to see such a lack of professionalism from a company that claims to value customer satisfaction. Additionally, we will be reporting the company in accordance to Seattle Municipal Code 6.260.050 *Solicitors are required to honor a "no soliciting" sign if you have one. Whether you do or don't, they're also required to honor this part of the code: "If requested to do so, (the agent) shall leave the premises immediately." 6.260.050 - Unlawful acts. It is unlawful for any residential seller or agent to: D. Attempt to gain admittance for the purpose of selling at any residence at which a sign bearing the words "no peddlers," "no solicitors," or words of similar import is posted, unless at the invitation or with the consent of the occupant thereof. (Ord. 109271 , § 1(part), 1980: Ord. 108934 , § 30.140, 1980.) read more

Ecoshield did an excellent job of keeping the sugar ants out of our kitchen and the rats out of our backyard and crawl space. The crawl space is useable for storage again - a welcome change. I highly recommend. read more