Impossible to cancel. They make you call and wait for 25+ mins. The service was unsatisfactory. They are out at your house for under 5 minutes and not detail oriented at all. I have submitted a BBB report as this is very unethical. read more

Scam Unfortunately, my experience with this pest control company has been nothing short of a nightmare. They seem to be scamming people by not delivering the promised services and ignoring calls and emails. i've spider webs all around the house, that they pointed out on their initial visit, i called , emailed and texted many times with no response.When I requested to cancel due to their incompetence, they even deducted $200 extra, instead of refunding me, claiming it was an initial discount. This is extremely disappointing and unethical behavior on their part. I strongly advise others to be cautious and avoid dealing with this company. If you've faced similar issues and want to file a complaint, I recommend reaching out to the Better Business Bureau to ensure your voice is heard." Remember, sharing your experience with others and reporting to the appropriate authorities can help prevent others from falling victim to such practices. read more

Overall pretty displeased with these folks. First off the service people change each visit. I was promised I would have the same pest control person throughout my contract. It's clear the turnover here is extremely high, and the many of the responding pest guys began looking more like shady drug users and ex cons. I had an issue with ants after having a new driveway poured. Ecoshield promised a resolution but their chemicals just weren't effective. Multiple treatments with "waiting periods" for a die off but their treatments weren't effective. The final straw was I requested the removal of small wasp nests in the corner of my roofline. The pest guy refused stating he didn't touch active nests. This was the primary reason I agreed to $200 treatments and a 24 month contract (DON'T DO IT). I went down to Lowes and bought a gallon of Ortho Home Defense for under $20 and took care of the ant issue in about 2 hours. I then used a long paint pole to remove my wasp nests. Overall it was worth paying the $200 to cancel my contract early. The fee should have been waived in my opinion because honestly the work wasn't effective. I recommend avoiding EcoShield and doing it yourself or going with another company like Aptiv who uses better products. read more

Very shady company with rude, pushy salesmen who ignore your no soliciting sign. I would never do business with this company.

BEFORE YOU DO SERVICE WITH THEM, I highly suggest you read the complaints about this company on the Better Business Bureau website - https://www.bbb.org/us/wa/tukwila/profile/pest-control/ecoshield-pest-control-1296-90002518/complaints I did not, and learned it the hard way. This company does predatory subscription services, by automatically continuing your subscription after the expiration of your initial contract, and you MUST contact them to explicitly cancel. It was a $208 dollar lesson for me. Hopefully this will be a lifetime reminder for me about this type of predatory tactics. read more

I had quarterly services from eco shield for over a year for a house that I am currently renting to tenants. In August and September I made multiple efforts to schedule a time in early October for the company to come and treat the inside of my house while I was in between tenants. After multiple phone calls customer service always said they would have the local branch call me, but that never happened After three attempts over 2 months. As the time approached that the new tenants would be moving in, I still had not gotten a response. I called one last time and said that I would have to cancel service if they did not schedule a time, but the woman didn't speak English well enough and simply canceled the service and hung up. When I called back I was notified that I could not schedule anything because my service has been canceled. This went from me trying to schedule an additional service, to me writing a one star review and filing a complaint with the better business bureau. A huge customer service fail. They are now harassing me with multiple calls a day, text messages, and letters trying to get me to pay my last payment when they did not do the service. I have repeatedly explained this to them on the phone and they continue to harass me (Even their own text message says that they are "chasing" me) but I am not paying for a service they never provided. Admittedly, I had one last payment in the contract, but they also had one last service on that same contract. There are many other services. Don't use this one. read more

This place is criminal. Service was fine I guess, I didn't even notice they were here. I tried to cancel my service because it's a luxury I can't afford right now, and they were going to charge me an early cancellation fee of $220. At no point did the sales rep tell me that there was an annual contract. Nothing whatsoever about an early cancellation fee of the entire "discounted rate" they gave me. NOTHING WHATSOEVER. All this after they offered me $30 not to cancel, then $50 not to cancel, then $100 not to cancel. So now my rate is $130 / "service" so if you're paying their full rate card of like $400 every time they come out there, you are getting seriously ripped off. DO NOT WORK WITH THIS COMPANY. I never write reviews of companies, but I have never experienced such unethical business practices in my entire life. THIS PLACE IS A PRICE GOUGING, SCAM!!!! read more

Annoying door to door sales tactics. State they are working with our neighbors and we're just in the neighborhood. I don't think they were actually working with our neighbors. High pressure tactics and came by too many times. They ignore no soliciting signs. read more

This is for the Detroit area. I made a mistake signing up for this service. Now I can't get rid of them without paying them off. There service wasn't terrible, but paid extra for Mosquito treatments, which didn't work. When you call, it goes right to India to a person who is not fluent in English. 5 minute call took 30 and I finally gave up. DON'T SIGN UP FOR ANYTHING DOOR TO DOOR!!! read more

Don't trust the door-to-door salesman. He doesn't work for the company, he's a third-party salesman and will tell you flat lies to earn his commission. When they say "Not harmful to pets," do your own research. That's a broad claim, and vague enough for a helluva lot of wiggle room. Put in simpler terms, their own employees won't use the chemicals in their own homes, around their own pets and kids. Don't trust the service man. We watched him come out, do a portion of the work, then leave. When we said something about it to the complaint line, we were dismissed, because his report said he did it, so WE must be the liars. Do they really think I stood outside while he was here and somehow missed the guy sepentine the entire one-acre yard to spread granules across the yard? Yes. Apparently, they do. Because twenty minutes is enough time to do all his work around the house AND walk the yard it takes the six-year-old forty minutes to scour for easter eggs. And do not expect to have any communication with the company outside of that sales rep. I called multiple times about the incomplete service, texted the number we were given (which stopped responding when I asked about the missing service), and even sent emails. I only got a representative to talk to me once, which was when I was gaslit by a representative about what was and wasn't done when the guy was out here. I tried to postpone the second service, since the first hadn't been done, via text, and phone, and still, someone showed up for the second treatment (an egg-cycle thing that couldn't even be done until it had been a certain time after the first treatment that WAS NEVER DONE). I called them again to reschedule that second treatment, and I got help with that. The next week, after failing to get a call back from one of the representatives that said they would look further into the issue and get back to me, I called to cancel the service outright. I was beyond over it. There didn't seem to be an issue, until a month later, when I started getting emails to pay a balance incurred by cancelling the 12-month contract we'd signed. Five emails I replied to. Two sent to the company email address found on their info packet. No one responded to me. Instead, I received weekly emails on my amount due. When I finally realized I had to call them directly, I spoke with several associates in different departments before I was ultimately told that since their reports said the services were done, I was the one who broke the contract, therefore, I owed them the $150-odd dollars. Their resolution department merely told me their policies (again), how I'd earned my bill (with no concern to what caused it), and zero compromise. I've worked customer service over a decade, and I'll easily admit to this company being in the top five of the worst customer service departments I've ever had to deal with. If I had enough time, I'd take them to court for it, but fortunately for us, the hours such an endeavor would take aren't worth the price. I only hope someone less financially stable isn't swindled like we were. read more

Door-to-door Ecoshield rep tried to sell their services to me despite No Soliciting sign, 3rd time in 10 months. Please report municipal code violations to stop them or call police, as I was advised. For Bellevue, Code Compliance Department is at (425) 452-6800 or click "Code Violations" then "Report Code Violations" at https://bellevuewa.gov/city-government/departments/finance/mybellevue/customer-assistance. Other areas have similar processes. Rep Keegan wouldn't leave my property until he was told several times, after which he was aggressive and rude. I went outside to make sure he left, during which he recorded me without my consent, he was loitering, and he and his supervisor Braxton (whom he called) took turns harassing and insulting me (e.g. saying "go back home," "[You] don't own your neighborhood", and "[You] have no brain cells"). Please please don't support these folks. They were very creepy to my wife last time, telling her to open the door so they could have a "nice chat." read more

EcoSheild's door to door salesperson stopped by this 2023 built Edmonds area home to offer a free inspection. By the time they were done they told the homeowners that the builder did not apply a sufficient amount of attic insulation, and offered to replace it for $7,000. The fact is the attic insulation meets modern codes of R-60, but this did not stop the salesperson from trying scare tactics to pressure the homeowner into signing the contract for their unnecessary service. Fraud and poor ethics come to mind. Don't take my word for it, just read all the posts on Reddit about the experiences people are having with this company. read more

EcoShield Pest Solutions - 20 inches of insulation - Pest Control Near Me - Tukwila, Washington

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Ineffective, unscrupulous and to be avoided. Techs are nice people, but after using them for over a year we still have the same problem. Salesman said there was no cancellation fee, but of course they are charging a cancellation fee now that i'm cancelling. Ecoshield is the pest you should avoid. read more

Review Update 6/16/2024 CANCELED SERVICES-- After 5 years with Ecoshield, I have canceled with them. Their services which has either been hit or miss depending on the technician assigned has gone down hill as well as their call center. It doesn't matter if you have listed in your account notes of preferred technicians and preferred times/dates. Technicians, dates and times are automatically randomly assigned. You won't know who the technician assigned is until they either show up on the day of the appointment or if you call in to confirm. I've always called in to confirm and request a change to my preferred technician, but there's been times more often than not, where after my request for my preferred technician has been confirmed, they go back and change the technician and I don't find out till the day of the appointment. It's gotten to the point where I've had to call in multiple time to confirm the technician only to have the technician switched on me or canceled. I've also requested call backs from managers only to have to call back in again a month later and be told that due to them expanding to different cities, their backend is a mess and my call back requests had fallen through. I've switched to a local small family owned pest control company who have been pretty phenomenal. AB Pest Control has been great. I've had no issues with appointments and the technician. He's awesome and does a very thorough job. The prices will be a little higher than Ecoshield, but I'd rather pay more to a small family owned local company for better service. I've canceled and made a switch. So should you. read more

Overcharged compared me to what the sales person said. Falsely described the service agreement and invoiced more money when I said I wanted to cancel. Do not work with EcoShield, it is a total ripoff and you will regret over-paying for a simple pest control service. read more

They'll kill your plants like they killed ours. Not sure how their treatment can be considered "eco" or pet friendly.

Came to my door claiming to be in the area helping a couple of my neighbors get rid of ants. Yet the names the guy said don't align with anyone on my street. Additionally, they flat out ignored my no soliciting sign. Lastly, and the part that made me come leave this review is that when I politely told them that we weren't interested, he insisted on coming back when my "husband is home". As if I can't make decisions for my household too? Very rude and discriminatory. read more

They are the worst pest control service. My lawn has gnats. There are spiders everywhere. The last service they had they came out and were on site for less than 15 mins and charged me 180$ I have all this documented. I've even told them how dissatisfied I was with their service I demanded a void in their contract. Now they want 250$ for cancelling. Or I can pay 180 again for final service. What a rip off of a company. They will con you into getting there deal. Do not take the bait read more

EcoShield Pest Solutions - Spiders - Pest Control Near Me - Tukwila, Washington

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This guy came to our door (we had just gotten home so had no choice but to let him talk) he essentially told me our house was going to get eaten by pests and cost us thousands of dollars and told me my husband and I need to make more money (I told him it wasn't in our budget at the moment because we had just finished a major house project). This is not the way to do business. If I ever do want a pest control company I'll make sure to NOT use this one. read more

Since my last review on 2017. I have been using EcoShield until now (2023). I have been very pleased with the service. The technicians keep changing but mostly are really good, courteous and professional. I recommend them. If you have any issues, specific needs or questions, you can just email or call them to make some adjustments. read more

I cannot vouch for Ecoshield's service, but their aggressive sales tactics involving young men trespassing on private property during evening hours are enough to keep me from finding out. If you want my business, approach me with a fair offer for your services. My mailbox and inbox would be just fine. My front door after dinner time just isn't ok. Also - you're putting young people at risk with your aggressive tactics. It would be very easy for someone to overreact and harm someone when they were not expecting a night time visitor. read more

DO NOT USE THIS COMPANY. They are the pests themselves! Their sales people blatantly ignore no soliciting signs, get aggressive when you tell them to get off your property and that you're not interested, will repeatedly knock on your door for 15 minutes plus. they do this every year bothering the community. read more

The technician, Jose was thorough, patient and efficient in his process to remove the ants around my home. He found the source of where the ants were concentrated and sprayed accordingly. read more

Bob was our technician for this service. He did a quality job and explained what he had done towards the end of the service call. He answered questions and was congenial and professional throughout his visit. We have used EcoShield for several years now and always found the technicians to be very professional. We have been impressed with the quality of communication by text and/or emails provided by the office regarding service times, service around holidays, etc. It is without hesitation that we recommend them to provide quality and professional service. read more

Total scam operation told the trespasser on my property I was selling and only wanted them to spray for wasps. Wasps are still here and now I am receiving bills for more than the salesperson said it would cost tried to call them and you get a very noisy call center with many people speaking in the back ground I asked to speak to someone at the company directly and they said that is not possible. I told them if they cancel the service I would pay they said with late fee and pre cancellation of contract I owed a large sum of money. Late fee, cancellation fee, etc etc. Not a company you want to be involved with my divorce was easier than getting rid of these crooks the only pest I need to get rid of is EcoShield read more

EcoShield left my house with $1000 cash and never Emailed my receipt. I called to ask what happened to my receipt. I was assured that it was going to arrive soon. I never saw it. After treatment was completed twice in 2 months we noticed that we still had ants in our home. Outside I noticed many types of ants around our home and many spider nests inside of our pool cage. I called EcoShield to cancel my service and asked for a refund since they obviously hadn't done what they charged me for. EcoShield apparently spends their resources on customer service admin instead of field service because I received many phone calls and Emails. I asked them several times not to contact me ag. They continued to call and Email me so they could supposedly correct their failure, so I said they should come and complete the work that they charged me for. EcoShield said that they would not remedy their failure because I canceled my account. They sent back less than half of my $1000. Ecoshield informed me that I would be billed for two treatments @ $139 each and they would deduct a $200 discount I received off my initial service for signing a one year contract. Ecoshield told me that they would deduct $478 from my payment of $1000. The check I received was for $495. Ecoshield took $505 for what amounts to nothing. Apparently EcoShield is not required to honor their terms of the contract and exterminate insects. At this point the only PESTS I am rid of is EcoShield. read more

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How we got scammed by EcoShield pest control. We have a bad vole problem on our property. A EcoShield salesman stopped and tried to sell us on signing up for their pest control. I made it very clear the only reason we would sign up is if it would solve our vole problem. He said it would but it would take longer. When I met with the tech installing the traps and the first bait reloading he reiterated the same thing and to be patient because voles take longer. After a year on the program and peak vole season coming in June/July we saw it made absolutely no difference and the "taking longer" sales point was just to string us along. At this point we contacted EcoShield about their lying sales rep. and they said they would escalate the issue but they never would reply so each time it was the same story. In the meantime they assured us there would be no new service calls or charges. Of course that was just another lie, as we were surprised when they showed up to do another service, which we were able to stop before they left the vehicle. After many more calls they said they won't do anything because voles weren't in the contract I foolishly signed on his phone without reading. To add insult to injury they are now trying to charge us $220 to cancel the contract after breaching our verbal contract. So now they are going to send it to a collection agency. My advice would be to avoid this company at all costs. read more

The technicians are pleasant and provide a much needed service. I live in a rural area and had ants, spiders, and mice issues. I'm not having any issues now. read more

We did not see any results from the treatments done at our home. The tech on the phone kept telling me I had to be patient. He indicated I would have to give them a year to improve the service or pay a 201$ cancellation fee. When I told the tech I would pay the fee just to get out of the contract with them, he spent another 10-15 min arguing with me on why I should not cancel my service. Do not use this service for pest control unless you want to waste money! read more

Terrible service. Company locks you into a multi-year contract and charges you a bunch of fees for canceling. The service is terrible as pest remain even after their treatments. Call center is overseas to it is impossible to get any help. Hire a US based company. read more

Your employees are making people nervous. They are going around to back yards, checking screen doors. This is what happened to me and my friend. There are so many complaints on fb and neighbors. This might need to be addressed. Going beyond no trespassing signs and beware of dog sings then lying that my neighbors are all using them. Do they think we don't talk to each other? We live in a different time and if someone is carrying and he walked into their back yard it could end badly. There is no need for this kind of aggression over pest control. There are only complaints from Gig Harbor, Tacoma and sumner areas. I would recommend a knock at the door and leaving a pamphlet behind if no answer. read more

Jaques is a very pleasant man. I feel totally comfortable having him provide service for us. I would have no issue whatsoever with him servicing our home, even the interior, whether or not my wife and I are home at the time of service, due to his trustworthy character traits. Thanks Jaques! read more

A man came to my elderly mother's house and had her sign a contract for a year's service. She already had pest control with another company. But when we tried to get out of this contract, they threatened to send her to collections. These people are targeting the elderly! read more

I purchased a quarterly service from EcoShield. We just recently had a baby and didn't know if she had any allergies yet and wanted to try and protect her from bees, hornets, etc. just in case. The first service was great and the guy was super thorough. However, after that every service has been incredibly lackluster. The 2nd one they missed things (multiple bee hives) and I reached out to them and they said they'd send someone out to address the things that were missed. The next person came out and sprayed them and said they should be dead in a few days but didn't remove the hives or anything. On the 3rd service, they texted me saying the technician could be out early because they are ahead of schedule. I explained they can come anytime and that my biggest concern was the bee hives in my exterior light next to my garage. The technician showed up and I met him at the door. I pointed these out to him and he said he'd take care of it. They finished, they left, and I went check the light and they were still there. This morning, I also found a hornet on my back slider. I was told their spray deters all bees, hornets, and wasps from landing on your home and causes them to fly away instead. I reached out to customer support and did not have a positive experience. They also say that if I cancel my service they will charge me a penalty for cancelling before the contract is up. read more

EcoShield Pest Solutions - Bald faced hornet day after service - Pest Control Near Me - Tukwila, Washington

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Bad ethics - door to door sales are terrible and won't leave when asked. Don't do business with people that won't take no for an answer.

The actual service quality was fine, the individual technicians were helpful and pleasant. But the accounts and sales people are deceptive and manipulative. They will lie about the terms of your contract, tell you it's impossible to cancel when it's not, and overall try and wring as much cash from you as possible. I lost my job and was unfortunately stuck with this contract despite multiple attempts to cancel only to then discover they could have cancelled my contract just fine and any terms had already ended, they just lied and claimed it was ongoing. I was job hunting and had no money and had to pay for Ecoshield instead of going to the doctor. Ecoshield is a cruel and greedy company, do not give them your money, do not enter a contract with them, find someone else who won't be a constant headache for you at your worst moments. read more

Scammy, scam, scam. After they replied to my first review I DID call but they said that there was nothing they could do to improve and that it would still cost $300 to stop them from coming back. read more

Tiffany in customer service went out of her way to help me accommodate a last minute schedule change, I greatly appreciated her kind and helpful demeanor. read more

Ecoshield secured my basement from rodents a year ago, and annually, they return to provide an Exclusion service to confirm that the entrance points are still secured. I appreciate the attention to detail technician Chayden Jenkins provided. He is personable, professional, and knowledgeable. read more

Very pleased with my service today. Ryan was very knowledgeable and was able to work efficiently and made sure all my concerns were taken care of. I highly recommend Eco Shield. read more