Don't waste your time or money. My bike arrived with faulty parts which the company refused to replace. They offered me $50 back, but how does that make my bike rideable or safe? I've ridden the bike maybe 4 times in two years and it literally fell apart as I was pedaling up a hill. Company said "too bad, you are out of warranty!" Okay, well I tried to resolve the issue when the bike was new, but the technician was snarky and rude and I got nowhere. Spend your money elsewhere!! read more

Ordered a new throttle a few days ago, they are trying to say my order from earlier in the begining of the month is the same as my new order even tho it was 2 completely different items. They must need $26 really really bad to need to steal it I guess..... read more

I bought some fenders & rack(accessories) for my brothers Hammer Ecotric Bicycle. They did not fit, seems to be the mountain bike version. Contacted service@ecotric.com for the return. They stated, "Sorry, we don't accept return of accessories orders." Will not recommend this company to anyone looking for an electric bicycle. read more

Ecotric - FAQ Return Policy - Bikes Near Me - Oakland, California

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To start out I love the Fat Tire Hammer I bought, Its a solid beast and I have no issues with the Bike.. My advise for any future buyers is to look other places as other then getting a awesome bike, it comes along with that is the worst Customer Care I've seen in a long time. 1st don't bother calling as they leave their Voice Mailbox full to deny you any ability to leave a message. 2nd Keep track of all sales etc as they say they shipped them when they haven't.. Bought one of their folding locks which is a cheap version of a good quality product. Can't figure out the instructions because the print quality is crappy.. Bought a Saddle bag which they have forgot to ship. I e-mailed them my invoice and they say Opps and said they would ship me one ASAP. Says it was delivered ? Where ? Quality control sucks as they ship parts with missing parts or broken parts.. Seat post attachment to secure the seat in place was broken upon being delivered. Headlight missing the switch to turn it on was missing as well. Got to give them credit, they actually shipped it... So basically the Bike I am impressed with but the overall experience and the purchase of additional items is by far the worst I have seen.. Reading they are based in China only confirms this Company isn't worth the time or investment... Do your research and homework. E-G0 and ECOTRIC are two companies to avoid at all cost.. I am forced to give it a rating of 1 star but the "Overall Rating" is "THIS COMPANY SUCKS"... and is to be avoided at all cost... 510-209-4536 they text message you from this number.. But refuse to answer it... I contacted my bank and stopped all transactions to this Company. My recommendation is to do the same... read more

bought a new ecotric. had trouble with the unit not pulling almost from the very beginning. ive gotten nothing but a roun around from thier so called "Tech Support"! I am going to have to take the bike to a local repair shop to get it fixed. couldn't be more disappointed in this company. Spend a little more and go with a better company! read more

Got a new Hammer version and it really fits me better, has better range and power. Love it even more than my other ebikes.

Terrible experience, avoid this company at all costs! Purchased a $1200 bike a few years ago, purchased a new charger from them and it does not charge my battery. They offered zero assistance, I offered to send the battery in with the charger looking for any kind of help and was offered ZERO help. Learn how to treat a customer that has spent money with your business and try having a little compassion! read more

703 Sandoval Way,Hayward Hayward CA 94544-7112 They sell stuff on Amazon. If there's a problem they are never available. Good luck dealing with this company. read more

Laughable! Horrible company! Terrible customer service. Tried to sell me (2) $0.80 fuses for $30. BEWARE! read more

These bikes performed exactly like there advertised. You get what you pay for. These aren't the highest quality but I'm not paying over $1500.00 for 1 bike. Got two for under $1500.00. I recommend these bikes. I wouldn't take down any hardcore trails but beach, neighborhood and light trails are easy with pedal assist mode. You adjust the amount of help. Awesome! read more

Ecotric - Beach cruisin' - Bikes Near Me - Oakland, California

Roughly ten months later, still love the bike. Looking to upgrade brake pads, and emailed the company about what brand/ style/ model would fit. Five days later, still no response. read more

Customer service is the worse I have ever experienced. The guy that I was finally able to speak with talked over me, threatened me, hung up on me and blocked my number. Someone from another department emailed me to resolve the issue. We will see what happens. However, the way that guy from the store treated me was totally unacceptable and unprofessional. I have no idea why a company would have people like that running their business. read more

Add us to the list of those scammed by this company. My husband bought an Ego bike described on Amazon as the "26" New Fat Tire Electric Bike Beach Snow Bicycle e-bike 500W Black/Orange 2016 electric moped." (Amazon, not surprisingly, does not sell this brand any longer.) Before the "warranty" period expired, the electrical system just stopped working. The battery light came on, but the controller was dead, and there was no power. He tried calling the company, and they never answered the phone, and none of his emails were answered. He paid over $1000 for the bike, and we feel totally ripped off. We have called several e-bike shops in the San Francisco Bay Area, and none of them will work on Ego bikes because they say that they cannot get parts. The next message goes to the Better Business Bureau. read more

AVOID like the plague. I sent an email asking what I thought were 3 easy questions There are no fitted headlamp or tail lamp,can I fit them? Is there a wiring diagram tro help me? Can I get a replacement/backup battery? The answer, "whcih tail lamp are you talking about? Because this bike won't include any tail lamps." If this is the standard of customer service I can expect if I have a problem in the future then I count myself lucky it happened BEFORE I received the bike. I REFUSED THE DELIVERY read more

BEWARE! We bought 6 bikes at about the same time for our family because they are an inexpensive option for an e-bike (and still spent close to $6,000). But the are cheap and their customer service is really lame. (See the reviews of other folks.) All the bikes have been so/so and ONLY one has NOT had a problem. The customer service is not very good. It is a very unimpressive group that works there. Currently the tech support telephone number on their website says it is "temporarily disconnected". They insisted I buy a replacement part that was defective (the controller). It was not weather proof and failed on the first rainy day and the guy even said something like "oh yeah the new ones are weather proof" but still made me buy it. THEN it broke too! The bike won't work without it. GARBAGE! DON'T buy from them. Other brands in the same price range (just a bit more expensive) have much better reviews. Spend a bit more and get A LOT more. read more

Bikes are well built. Customer service is AMAZING. Very prompt reply by two different employees that were very clear, easy to understand, accurate, and HELPFUL (especially during this COVID pandemic). And very nice, as opposed to my local bike shop that still after four days finally responded telling me conflicting instructions on how to obtain service. Ecotric is awesome all around! read more

Negative stars. This is Ecotric ebikes. Its a total scam. Just look at all the negative reviews. They do not accept returns as explained on their website. Free returns-30 day in home trial is BS. Their phone rings and rings then goes to a full mailbox. Emails have been answered, but they just go in circles hoping you go away. I'm asking my bank to do a chargeback. Total crimials, probably keep changing their name. Disgusting scamming people taking advantage of customers with misleading advertising and false promises. Reporting to BBB, Consumer Affairs and Atty General Office. read more

I was going to purchase 2 bikes from this company and was very excited. Called them to ask if they would price match to Amazon and I was told no. Ok fine, but when I tried to get an explanation further they were rude. I commented I thought their customer service was lacking and that released the beast. They told me I was just upset because it wasn't going my way and to call back when I could use my head and be a reasonable person. Then they hung up! They never let me finish a sentence and when I called back they let the call go to voice mail of which their mailbox is full. I WILL NEVER BUY ANYTHING FROM THIS COMPANY! AND I WILL MAKE SURE NO ONE I KNOW WILL NEVER BUY FROM THEM EITHER! I only gave them one star because can't give them less. read more

Complete bait and switch operation. They have an eBay store with a different name and sent used motorcycle parts which were advertised as new. I requested a replacement and the seller just stopped responding to me. I found out their scam-like bait-and-switch nature after the label had a different name than their eBay store. Am currently going through the eBay battle for my refund, I no longer trust this business for quality parts or replacement parts. Terrible business principles. Seems they've scammed numerous other people. Too far to drive to return in person or demand a refund in person. Should be SHUT DOWN. Will report to BBB immediately after this. read more

Ordered a new bike and bundled it with a battery. Received a battery for the wrong bike model, and the business would not take responsibility and only agreed to pay for half of the return shipping. In addition, they were unable to do an even exchange and I now have to make a whole new transaction dependent on receiving my refund. Had a good experience before but obviously all the Human Resources agents and Customer Service got the Coronavirus. Whatever. read more

TERRIBLE EXPERIENCE! I bought my son the fat tire bike four months ago. It just stopped working. No bike shop will touch the bike because it's not a brand name bike. There is supposedly a three-year warranty on these bikes, yet you can't speak to a human being everything is done via email. They expect me, a 50-year-old woman, to be a bike technician. So, I have to wait till my son's father can come over to do these things, which can take days before he's available. They sent me a new display and controller with instructions on how to replace them. Bike still doesn't work, and it's fully charged. Now they want me to take a video showing that the battery is fully charged and not working. So again, I have to wait until my son's father can come down to do this. All the while my son has no bike and has to wait for me after school for an hour every day before I can pick him up. This is the WORST experience I have had, and my poor son has been without a bike for weeks. Don't trust the fact that it has a three-year warranty, no bike shop will touch the E bike if something is wrong with it, you can't talk to a human being at this company, and they will expect you to be a bike technician and send them emails and videos of everything you're doing to the bike. TERRIBLE AND I DO NOT RECOMMEND!! Spend the extra money for a brand-name bike that way if something ever happens, you're able to take it to a local bike shop to get it fixed. read more

Bought fenders off of Amazon. I had a questions about the fenders and tried calling the company. No Response.......I kept getting that their mail box was full. Could not leave a message. I called multiple times on multiple days, still no response.......terrible customer service......... read more

if i can put -0 star whit this company i will, the company e-go bike and ecotric arethe same, they change the name in order to confuse you avoiding the bad reviews , for their products, the bike is junk . and when you want to return for any reason doesnt matter the reason they will charge you 20% in my case 180 dollars, this asian company is fraudulent business , with the worst customer service and they never answer the phone . if you want to throw the money down the drain buy this bike . this business needs to be out of our country they are scammers . bbb is the next step . the warehouse is in oakland but the company is in asia poor quality products and customer service read more

Unfortunately I did not look at yelp reviews before purchasing 2 fat tire folding bikes . they are only a month old and the controller screen has failed on one . Call voice mail FULL , Left 5 messages on customer service line , No REPLY Emailed was contacted by JAY he said I needed to make a video of the problem , I reluctantly made the video Jay got back to me a day later saying that the video clearly showed the up button on the power switch was bad ? Having 2 bikes I had already tried the other switch on the broken bike NOT The problem . Told Jay I had traded switches bike still not working . I am waiting now for a new control screen ? hope this is the fix . Bottom Line I am very sorry I made this purchase $3000. for 2 bikes and you cannot speak to anyone to resolve a problem No Very good customer service . Do your research buy from a reputable dealer read more

Shop around before buying from Ecotric! They do not stand by their word, their products are very flawed, and customer service is not good. I purchased a bike from them and it didn't work. I requested a refund and they charged me for the return shipping!!! Very bad company!!! read more

Do NOT do business with this company - it is a fraudulent operation!! I needed a replacement battery for my Ecotric electric bicycle. I was instructed by Ecotric to call this E-Go Bike and E-Go told me which battery to purchase for the model bicycle that I own. It arrived but it was the wrong battery, so they sold me a second battery. They would not ship it until I paid for it (not unusual) and they promised to credit my account for the incorrect battery once it was received. I returned the incorrect battery to E-Go and it was received as confirmed by the shipping tracking number. Two months have passed and they have failed to refund my money or return my telephone calls or text messages and E-Go has now charged me for two batteries (almost $700) but has only sold me one battery! Theft, plain and simple. Time to locate a lawyer in Cali! read more

If i could give them zero stars i would. I literally only downloaded this app to write this shitty review. They are COMPLETE SCAMMERS. Ordered a rear seat for my dads motorcycle as a birthday present and received a used one that had dings and scratches all over it ( which normally i can understand from shipping or whatever) BUT THEN IT DOESN'T EVEN FIT?? I look it up and find that its made for a completely different brand of motorcycle and was never meant to fit on the harley my dad owns. So now i have an $80 seat that doesn't fit and im trying to get a refund. They tell me its my fault that they sent the wrong one and in order for me to get a refund i will need to pay to overnight ship it too them and then they can begin to process my refund in ABOUT 7-10 BUSINESS DAYS?? These people are absolute scammers and should NOT be in business. BUYER BEWARE. read more

This company buys other companies' products, copies them and then sells it as their own. They are thieves selling products made in China copied from other people's original product. STAY AWAY FROM AND DO NOT DO BUSINESS WITH read more

Great looking and riding, but very poor quality. First the controller went out which meant you are stranded. It does not ride without power. They replaced the unit, fine. Now the drive system is out. There is no one in this country to help, no bike shop will work on it. Total piece of crap. Do not buy. read more

False advertising over and over on Facebook, now Nextdoor. Promise bikes in perfect conditon, show you a bike in bad shape, missing parts...then try to upsell you . Happened 3 times to me! read more

Absolutely agree I purchased bike rear rack online tracking number shows delivered front door. But nothing come. I even to lobby asked to see front desk camera and we see that no one has come or signed to go into second floor of my building for delivery. Now trying to claim my money through PayPal and credit card company. Don't deal with them. Big Scammers. read more

Do not ever buy anything that is sold by this company. They will not answer or return phone calls. They do not support their 2 year warranty, they have no after sale service and since they are based in China, they don't have to help you. Don't think Amazon will help you either if you buy through them, because they won't. The only thing they did for me is, tell me if I could figure out why the bike didn't work, they would send me parts to repair the problem. I'm sure glad that when the Power steering pump went out in in my Subaru, they didn't just mail me one and tell me to use my tools to install the pump. EVERYBODY CAN DO THAT, RIGHT? This was a painful experience. Don't let it happen to you. read more

I love the ebike I bought here. You can find different ebike here such as Folding Electric Bike, Electric City Bike, Electric Mountain bike, Fat Tire Beach Snow Electric Bike, Fat Tire Portable & Folding Electric Bike etc... I was bought a Fat Tire Portable & Folding Electric Bike for work, it was easy to fold. You can put it in your work place, you won't worry it will steal. I would recommend this bike to anyone looking to get into the ebike world. read more

I purchased an e-bike from Amazon in mid-August. It was over $1,200.00. About 2 weeks into owning this bike, I got a flat in the rear tire. Subsequently, I got another flat 2 days ago while riding on an asphalt trail. After the second flat, I decided to called ECOTRIC to see if there was anything they could do - SINCE THERE IS A ONE YEAR WARRANTY. They were extremely unprofessional. Spoke to a person with attitude by the name of "Taylor". I was excited that I had reach a live person, but disappointed in the service she was providing to me. I felt as though she was rushing me off the phone and was very short with me. She literally hung up on me. I called back to ask why she had hung up on me and she hung up on me again. I would never have bought from AMAZON, ECOTRIC or E-GO BIKE if I had known they were so rude, ruthless, and unprofessional. They sold me a bike with a faulty tire and now they will not even speak to me about it. What happened to the ONE YEAR WARRANTY. For anyone considering purchasing a E-bike from Amazon, Ecotric, or E-go Bike, I would certain do your due-diligence and look into any actions taken against these companies. I am proceeding with file a claim with Amazon as well as filing a claim with the Better Business Bureau. Ecotric and E-Go bike should be put out of business. You pay a good price for their products and they are junk. read more

I can not recommend this company for any purchase what so ever. They have a company on E-BAY called lucksports-mall and sell a wide variety of items. they have a fitment check list that confirmed my purchase would fit my Harley but it did not. I contacted them and they said their workers mounted lock docking hardware backward and i should change them around they also sent me a picture of the way it was suppose to be.... oh by the way the hardware was on correctly. I told them they should have better quality control of their product and they offered me $10.00 to do the work and I said I have spent enough of my time putting this item together and trying to make it fit and it would not as it was at least 2 inches overall too wide. Then the fight started thru emails about returning the item. I had to threaten them with getting EBAY involved and finally after many days they sent me a return label but told me there would be a charge to return. I told them to look at their ad on ebay it said no hassle free returns for 90 days. These people and their companies whatever name they go by are terrible business people...DO NOT DO ANY BUSINESS WITH THEM!!!!!!!!!!!!!!!!! read more

They advertise e bike as 1000Watts then claim a mistake as its only 750watts . I got myn yesterday took day off as I had to sign for bike. Paid $100 to get it assembled .Then realized its only 750w. Now they say I can take it apart and send it back or deal with it . They also claim its factory fault. their web site still advertise as 1000 watts. I just looked. Bait and switch to inferior item. Just tell the truth!!!!!!!!! read more

I order a windshield for a 2006 Harley Softtail. The parts did not fit properly and they gave me 2 left side springs and no right side spring. the chrome center bar had buldges on both sides of center. I had to use all the old parts to make the windshield fit right. I sent them an email as they requested stating what I just typed above to give them a chance to remedy the situation and not give a negative review. But, they never got back to me and thus I have no respect for their company and if I could give them a zero I would. No recommendations to anyone to do business with E-Go Bike from me !!!!!! read more