I came about a half hour before closing. The store was very clean and quiet. They had a variety of…read moredifferent Trek bicycles, as well as e-bikes. Chris was very patient and knowledgable. She was able to answer all of my questions and help me find the perfect bike within my price range.

I bought my mountain bike here because it was a screaming deal on year-end clearance. They are nice…read morepeople but my experience with their service department has been disappointing. On my first ride after I picked the bike up, the brake lines were full of air, enough so that my front brake was not really functional. When I brought it back to the shop, I also mentioned that the chain was skipping off the cogs under load in the higher gears. They took care of the brake problem, but I literally had to go back three times before they warrantied the cassette, which fixed the problem. They just kept adjusting the derailleur. I don't think they test rode it because they would call me and tell me it was fixed. I finally had them go out the back of the shop with me and ride along with me to show them how it skipped. The other issue was the bike started shutting off (it's an E bike) when I would hit rough sections on the trail. I had to take it back multiple times before they finally warrantied the battery and mounts. Each time I took it in they would call me and tell me it was fixed. I would go to start a ride and within a very short period the bike would shut down again. I get that this is a problem with the bike manufacturer and not the service department, but a quick search on Reddit revealed that this was a known problem and a warranty issue. It shouldn't have taken multiple visits and so much time with the bike in the shop to get it corrected. Most recently, I took it in to have the brake lines bled, and when I picked it up, one of the mechanics told me that the back brake was making noise. The service manager said that couldn't be anything they did they just bleed the brakes. However, when I got home, it sounded like a bagpipe every time I hit the brakes and it certainly didn't do that before I took it in. I think the brake pads got contaminated with brake fluid. Also, the retaining clips that keep the pin holding the brake pads from falling off were missing from both brake calipers. I called and spoke to the service manager. He told me that the clips aren't really necessary as long as you keep things tight. I asked if they had them in the shop and if I could come get them and he said he wasn't sure what part I was talking about and he would have to look at them. At that point, I just ordered a new brake pads and clips on Amazon and I'm done with this shop.

After shopping around for service for my bike, although naive and skeptical, I was thankful I took…read morea chance on Z, the head technician at Cyclepath. He explained to me it'll take a few days I waited a week but considering it was going to be longer still great deal for the price. Got it back already rode 100 miles on it and works great, even fitted now. Also, did I mention the savings?!? He didn't over charge he simply explained if would it would cost more, hell let me know. It was clear communication from A2Z

Called the store in the morning inquiring about some tires and tubes and they said they had it and…read morestated they were open until 4. I made a 45 minute drive to downtown Hayward and all the security gates were already pulled out and the store was closed. I stood in front of the store confused because it was only 3:15pm. I sat in the car checking the hours online as the employee with long hair closed up and drove away in their white Mazda hatchback and their bike rack hitch. Is this normal practice? Do any hire ups know people are closing up shop early? Pretty bummed to be honest. Totally killed my mood and such a waste of time and travel. Oh well.

Was prepping my bike for a ride on this beautiful saturday, when I noticed a broken spoke. Was…read morehoping to get it fixed in time to be able to ride today and gave Vic a call and he said he could get it done. Brought my bike in when he opened and he had it done in 2 hours. He also found a brake pad issue and fixed that as well. Price was a bargain for same day and quick turn around. Will be coming back for all my repair needs. Thank you!

I like to support and mom & pop store. Victor seems friendly. I've had a bike fixed here years ago…read more My son and I dropped off his bicycle to fix the brakes last Wednesday. I wrote my cell phone on his notebook to call me for an estimate. I did not hear from him until I called Friday. He said he had 3 people at the store but will call on that day. He did not. I called on Saturday to check on the bicycle. He said he'll call me on the same day which he did. The bicycle was ready for pickup on that day for $60. If you are not in a hurry, I guess this place is fine. But if you care about letting your "yes" be "yes" & your "no" be "no", there are other bicycle shops out there.

After my partner discovered that our bikes had flats, we quickly called this place to see if they…read morecould take us in. Chris was extremely friendly and informative over the phone and we brought the bikes in. He gave us really helpful info regarding the bikes and helped fix our damaged tubes and helped so much with other parts of it without charge. This person is a pro and doesn't charge an arm and a leg like other places. We definitely found our go to place here!

Chris has knowledge beyond your typical bike shop due to his years of riding, racing and shop…read moreownership. If you have a question he can't answer, you've asked the wrong question. He carries quality brands that I consider mid-life crisis quality. Instead of a Corvette, you buy a bike from Robinson. You'll save money and be happier and healthier in the end.

The paint was pretty beat up on my vintage Atala. Rick offered to restore the original, but I…read morewanted a new color on my old frame. We discussed colors, using Pantone colors as a reference. Inspired by vapor wave, we landed on a Sailor Moon palette of deep purple, magenta, and white (with a few gold accents). The pin stripe around the lugging is really clean. Excellent work! She's a beauty now. Rick talked me out of an additional blue color block and I think it turned out really great. He even polished the chrome fork and applied topcoat over the decals so they won't fade like the originals.

Rick repainted my beloved 21 year old Soulcraft groundskeeper. It had seen a lot of miles and abuse…read moreand was showing as much rust as paint. I met Rick at his shop and he helped me pick out a new color after listening to what I was thinking color wise. We also agreed to redo the decals. He told me it would be about 5-6 weeks and like clockwork it was ready in that timeframe. I went to pick it up and I was amazed! It looked better than new and the decals were fantastic. Built up it looks even better and feels like I got a new bike! I would highly recommend Rick if you are considering getting a frame repainted. He does an incredible job, and is super friendly and nice fun to work with!

Great customer service injury, friendly very willing to help out and give advice on installations…read more Super cool team so if you're looking for some E-Bike, this is the right place to go.

All was fine for testing and sitting on the ebike, XP4 750. I then put a down payment on the bike…read morebut was never told that it would not be ordered until they were to put in a bulk order. I also found out that I would have to drive to their shop to pick it up, which I was not told. I called back the next day and asked for a refund so I could order it online and have it shipped directly to my home. They eventually called me and told me they had one at the store and would prepare it and the owner/manager would personally deliver it to my home. Today they called, and during the call I asked whether the seat with the backrest was included in the order, since the price did not reflect that. I was told that the seat was only for the trike. Whoever called me on 8/17 got upset and said, why not just cancel the order and that they would refund me since that seat was not for the XP4. I went to the main company website and found it under accessories for the XP4 and ordered it. I found that this particular shop is not very informed about the product. I realized I knew more about what I was ordering than they did. I recommend ordering through the online store on the main site. I hope repairs and support are better than sales.

Shipping: got it next day since i live in the same city as the warehouse. Packaging is well…read morearranged. No damages.Unpacking was easy and 90% assembled. Got the Liberte. Great for paved roads! Cant believe how light they are. Fast and smooth! They are easy to fold and carry. Some trails have gravel and not paved and it does not perform well there especially downhill with gravel. I understand that its not designed for that specific terrain. But everything else are working above expectation for a mini bike. Feels like a full size bike. Im not a bike enthusiast but i am beyond amazed with the performance of the Liberte. Highly recommend Zizzo! I have not tried the other styles but im sure they will exceed the consumers expectations.

Bike is great. It is great for a price. I bought two, 1…read morecampo for me and 1 urban for my wife. Soon I'll add three more for my 3 boys. Easy to fold, easy to store. Durable and rideable. I always recommend this type of my bike.

This isn't really a review, more like a statement to the piece of garbage that broke the windows…read moreout on this business. Whoever you are, please leave this city. You are not welcome, and I really hope that for whatever reason, you stop breathing soon!

stones is a topnotch traditional bike shop. John is an excellent mechanic with deep experience, hes…read morethe guy youre looking for to sort out issues. as well stones has many handcrafted waterford, gunnar and bob jackson bikes and framesets. these seem like a true bargain, especially considering prices in todays bike market. five stars!