We moved into our current home and had some serious water issues especially with iron. Bill came…read moreout and tested our water immediately upon arrival, confirmed our iron issue and explained everything we needed to know and what he recommends. After receiving other quotes, we decided to contact Bill to come out and install a new water softener, iron filter and a reverse osmosis system. Bill is one of the most knowledgeable people I know with regard to water quality and he is friendly and fair. My husband has even contacted him after installation about other water questions and he was quick and willing to address our concerns. We had a water pump contractor out (separate issue) after we had our install and he even complimented Bill's workmanship which is evident with his install. If you want honest good work, hire Bill!

Residential Water Treatment was very professional. They came in and took care of our long standing…read moreproblem of foul smelling and discolored tap water in just one day. No muss no fuss! The price was right and we can actually drink the water out of the tap again!

Was suspicious about this company at first due to another company heavily bad mouthing them- but…read morethey have taken care of us and have always been friendly and professional. They are responsive and has been comparable in costs. They rise above the drama, way to go.

Paul - (Sales and Service) Talks up a very expensive water softner purification set up - then on…read morea trip to change filters (quoted at $200 or so) tells you that you need "rebedding" and it is $550.00 !!! We have owned water softeners many times and NEVER had to pay $550 every 3 years - over priced product that is way too complicated and expensive - WAS NEVER TOLD AT TIME OF SALE TO EXPECT SUCH AND EXPENSIVE MAINTENANCE STAY AWAY

In my own experience and opinion, the sales rep requested payment from me prior to closing escrow ,…read moreand that should have been the first red flag - I wish I could go back - the home had equipment in it already. As I recall, I declined to pay prior to officially purchasing the home, and subsequently paid for service on quarterly billing - as outlined in my service agreement. First time they came to my home, allegedly, the tech unplugged my furnaces pump - so I came home to soaking carpet, trim and dry wall - no accountability, in my opinion, from culligan in their response. They have screwed my billing up, and erroneously charged my card in error, in my opinion. Sent service techs out with the wrong salt. Their records don't match what sales or service tells them. Just - in my opinion - these guys are a mess. Totally disorganized, give no sense of being pros - in my opinion. A complete amateur hour mess - in my opinion. I would not recommend them to anyone. I even called Janesville and asked if they could service me but culligan corporate sets the service boundaries. Stay away. Buy your own equipment or find someone else. Review based solely off of my personal opinion, based off of my own exclusive personal experience.

Sent out water with dirt told they will not replace beware!!!!!…read morewas yelled at by delivery man.

I used AWT for salt delivery and the service was amazing! Since I ordered early enough, delivery…read morewas the same day. They were concerned about me not having a rug at the front door as they didn't want to dirty the floors. It's wonderful delivery means carrying the salt down to the softener and filling it up. The absolute best part, no garbage was left behind, they even take the empty bags with them. Great job - I will definitely use you again!

From the owner: Our WQA Certified Water Specialists will quickly diagnose your water problem with a free water…read moretest. We are problem water specialists...if you have smelly, rusty water or have problems with bacteria or calcium build-up, we have a solution for you. Our Servce technicians are highly trained and certified, and we also offer salt and water delivery, di exchange, cooler rental and drinking water systems.

Go somewhere else. This guy installs junk and does not support it when it breaks. In my case it…read morenever worked correctly and he no-showed three times to fix it.

Bill (the owner) came out to our home to install a new water softener. He replaced the softener and…read moretold us he had to replace all three bypass valves also. He claimed each bypass valve costs $100 so charged us $250. After he finished, he said he didn't have the product manual or warranty with him but would mail it to us. After a week, I called him to let him know I had not received the paperwork yet. I was in the middle of my sentence when he hung up on me. I thought we had been disconnected and tried calling back. He refused to answer the phone or respond in any way. I was not disagreeable in any way (didn't even have a chance to say much). He continues to ignore my calls. Looking back on the experience, Bill was not at all professional during the install lying about the cost of the valves (identical valves were $15 a piece at Menards). There are plenty of reputable plumbers out there. Forest City Water is not one of them.

Still love LTM after 8 years of being with them now! Their water systems provide the best water,…read moreand whenever we come back home from traveling it's always a relief to have access to our amazing water again. I also love that their kinetico system has optional filters that you can add if you want to change things up (for example, we add minerals to our water after it's been purified). Not necessary to do, but we've found it to be super handy to be able to adapt it to our unique needs. A couple years ago their technicians helped us move our entire system from one house to another and it was great to know a pro was in charge of tear down and setup. In our experience, if anything happens, their technicians have good availability to come quickly to fix whatever they need to. Would recommend LTM!

We have enjoyed and trusted LTM and their Kinetico systems starting 17 years ago! Our first system…read morehelped sell the house since the buyers had never had a well. (Moved to an apartment temporarily or we would have kept the system) Our current house also has a well and hard water. Kathy set us up with a great system and the RO we wanted. The technicians installed everything including running the RO water to the fridge ice maker, that feels like luxury : )

We had Zach replace our kitchen faucet and install a water softener. He did a great job! Quick…read moreservice, reasonably priced

Fixed a water leak in one of my copper pipes in Feb 2026. Claimed work was guaranteed. Starter…read moreleaking again in May 2026. Called, texted and called at least 4 times. Absolutely no response. I would not trust this man to do any plumbing for me again. Hire at your own risk. After hiring a different plumber this is what I found. See picture. Blue thing and yellow thing are towels he wrapped around the leaking pipes. He never fixed the leak only masked it so after the towels were saturated it started to show signs of leaking again.