Was suspicious about this company at first due to another company heavily bad mouthing them- but…read morethey have taken care of us and have always been friendly and professional. They are responsive and has been comparable in costs. They rise above the drama, way to go.

Was overdue for equipment maintenance of softener, and 2 iron filters…read more PRICEY! Thought I bought all new equipment in 2020, (had the first year servive maintenance plan). Now, found out that the one original iron filter only had one part replaced then. $9K out the door then!

You come with very high recommendations, from great people. Keep up the great workmanship.read more

Apparently you can't read either, your tech came into my home right behind some other people (there…read morefor another reason) without identifying himself. Made assumptions and told your wife who claimed to be the sole owner, something about me but she wouldn't say what or why she was turning down my business. I'm still in my home with another company's softener, iron filter and RO system. Guess business must be pretty good to turn people away because of assumptions from a tech.

We moved into our current home and had some serious water issues especially with iron. Bill came…read moreout and tested our water immediately upon arrival, confirmed our iron issue and explained everything we needed to know and what he recommends. After receiving other quotes, we decided to contact Bill to come out and install a new water softener, iron filter and a reverse osmosis system. Bill is one of the most knowledgeable people I know with regard to water quality and he is friendly and fair. My husband has even contacted him after installation about other water questions and he was quick and willing to address our concerns. We had a water pump contractor out (separate issue) after we had our install and he even complimented Bill's workmanship which is evident with his install. If you want honest good work, hire Bill!

Residential Water Treatment was very professional. They came in and took care of our long standing…read moreproblem of foul smelling and discolored tap water in just one day. No muss no fuss! The price was right and we can actually drink the water out of the tap again!

Still love LTM after 8 years of being with them now! Their water systems provide the best water,…read moreand whenever we come back home from traveling it's always a relief to have access to our amazing water again. I also love that their kinetico system has optional filters that you can add if you want to change things up (for example, we add minerals to our water after it's been purified). Not necessary to do, but we've found it to be super handy to be able to adapt it to our unique needs. A couple years ago their technicians helped us move our entire system from one house to another and it was great to know a pro was in charge of tear down and setup. In our experience, if anything happens, their technicians have good availability to come quickly to fix whatever they need to. Would recommend LTM!

We have enjoyed and trusted LTM and their Kinetico systems starting 17 years ago! Our first system…read morehelped sell the house since the buyers had never had a well. (Moved to an apartment temporarily or we would have kept the system) Our current house also has a well and hard water. Kathy set us up with a great system and the RO we wanted. The technicians installed everything including running the RO water to the fridge ice maker, that feels like luxury : )

I used AWT for salt delivery and the service was amazing! Since I ordered early enough, delivery…read morewas the same day. They were concerned about me not having a rug at the front door as they didn't want to dirty the floors. It's wonderful delivery means carrying the salt down to the softener and filling it up. The absolute best part, no garbage was left behind, they even take the empty bags with them. Great job - I will definitely use you again!

From the owner: Our WQA Certified Water Specialists will quickly diagnose your water problem with a free water…read moretest. We are problem water specialists...if you have smelly, rusty water or have problems with bacteria or calcium build-up, we have a solution for you. Our Servce technicians are highly trained and certified, and we also offer salt and water delivery, di exchange, cooler rental and drinking water systems.

Go somewhere else. This guy installs junk and does not support it when it breaks. In my case it…read morenever worked correctly and he no-showed three times to fix it.

Bill (the owner) came out to our home to install a new water softener. He replaced the softener and…read moretold us he had to replace all three bypass valves also. He claimed each bypass valve costs $100 so charged us $250. After he finished, he said he didn't have the product manual or warranty with him but would mail it to us. After a week, I called him to let him know I had not received the paperwork yet. I was in the middle of my sentence when he hung up on me. I thought we had been disconnected and tried calling back. He refused to answer the phone or respond in any way. I was not disagreeable in any way (didn't even have a chance to say much). He continues to ignore my calls. Looking back on the experience, Bill was not at all professional during the install lying about the cost of the valves (identical valves were $15 a piece at Menards). There are plenty of reputable plumbers out there. Forest City Water is not one of them.

Bill quoted and installed the new water heater but had to leave quickly after being paid. Said he…read morewould be back the next day to get the old one out of the basement with help. He never showed up and will not answer calls or texts. Lesson learned. Never pay until the job is done.

Convinced us old water softener was beyond repair, and necessitated a totally "NEW" unit…read more Literally flooded basement floor during install (100 sq-ft of water, everywhere). Said he would return 48 hrs. later to verify the "New" unit was functioning (as programmed); Before leaving Asked about paperwork, specifically, the USER MANUAL -- said he'd bring it when he returns (2 days later) ...THIS should have been a major RED Flag (if this device were really NEW)?!?! Unit NEVER turned on, NEVER worked. Called him repeatedly. Always "...traveling; on the road right now. Can I call you back?" He NEVER calls back. 45 Days later tank is at capacity (with water), Initial salt deposit STILL on the bottom (UN-dissolved). Only recently glimpsed his BBB, Google, Yelp, and Angie's List customer reviews; Realized we'd been scammed. Not only did this "technician" flood the basement, he botched the install when he jammed the water softener's 3-PRONG POWER Cord into a 2-PRONG EXTENSION CORD. Would NOT be surprised if he did that intentionally, only to bill us for another service call (just to return and plug the unit into acceptable AC power relay for $75).