Highly recommend Santa Air/ John T. Over 10 years ago…read morediscovered John on Yelp and since never looked for anyone else. I have 100% trust in John/ Santa Air because of honest, effective solutions and services. John is a professional and a pleasure to deal with. Farhan Cary, North Carolina

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

On a Saturday evening in July, we found our house sitting at 80 degrees. With it being 7PM on a…read moreweekend, a lot of HVAC techs were not working or had a waitlist of hours with no guarantee that they could stop by that night. Since I am 36 weeks pregnant, we quickly started to get concerned. I found Tyler online and decided to try my chances at seeing if he could come out that evening with no expectations that he could since it was getting so late. We briefly talked on the phone and within 30-45 minutes, he was at our house ready to diagnose the problem. He worked quickly, explaining everything he was looking for and doing in a way that my husband and I were able to understand (two first-time homeowners with no background in anything homeowner-related). He diagnosed and fixed our AC problem within an hour and even offered to come back to do additional maintenance on our unit whenever we were ready with no pressure. His pricing was fair and transparent. So glad we came across Tyler & his business - definitely recommending him to our friends and family.

Highly recommend Duo Dragon HVAC! Tyler came out on a Sunday when my AC stopped working and quickly…read morediagnosed an issue that I had spent hours trying to figure out myself. He was professional, knowledgeable, and took the time to explain everything clearly. Since the needed part had to be ordered, he even provided temporary solutions to help keep us comfortable in the meantime. It's obvious that Tyler genuinely cares about his customers and takes pride in his work. I'll definitely be calling Duo Dragon HVAC again for any future HVAC needs.

Arrived on time. Repaired unit in 20 minutes. Reasonable rate. Will use them again if needed. I am…read morequite picky about pretty much everything and I was very pleased. lol

Had an issue with the AC at my rental home and my normal AC company couldn't make it and my tenant…read morewas in 90 degree weather. I called Air Quality they sent someone out the next day and checked the system. Came in at the quote they said and they were easy to work with.

More like unreliable Heating and Air. This company is a joke. My apartment complex contracted…read moreReliable AC and my new unit installed in April has failed 3 times so far. Condensation keeps building and will trigger what is known as a float switch and shut off the entire unit. 4 different technicians came by to try and fix it. The last one came Thursday 7/9/2026 and it failed this Saturday! One technician just said I don't have the tools to fix this and left. Whatever you do don't hire these people for any service. They are incompetent and unprofessional.

Inexpensive maintenance but $878 for an $81 condensation pump and cleaning the drain pump was way…read moretoo high. I hired another smaller company and paid half!

Every interaction we've had with this company has been beyond stellar. They're all super nice,…read morepersonable and most importantly, not full of shit. We've never felt like they were trying to oversell us. 10/10 recommend this company. Damien this evening was awesome, I honestly thought we were going to be in for a massive repair, it ended up not being. Honesty is becoming a thing of the past in our world these days but this company does a great job of restoring faith into the service industry.

I cannot understand why this company is not more highly rated. I had an awesome experience. Let me…read morelay it out. Background: I was waiting on another AC company to get back to me on a quote: days. Called them twice to check. Problem is it was hot as hell in the house - up to 88F in stifling humidity. So I called Air Experts late Thurs morning. We scheduled a consult with their "comfort advisors" (sales) for that same afternoon! That was kinda mind blowing by itself. Jackson and Erik got there and we were tearing it up while getting business done - hilarious really. By about 5pm same day, I had a quote and a good price for 2 new units. But then the next shocker. They scheduled the install FOR THE NEXT MORNING. Their installers arrived early next morning, Mark, Roberto, & Tyler. All great guys. By 10:30 I finally had air blasting in the house. I had suffered with failing AC for 18 months since buying this house and they had it down to 70 for their tests. It was... AMAZING. So, without doubt I recommend these guys. Professional, fun, courteous, timely and they honor their word.

Phil-N-Great saved us from a $10,000 mistake. Our AC compressor went out not long after we closed…read moreon our first house, and the first company we called told us we were looking at either a very expensive repair or a full system replacement. The unit is only nine years old, and as first-time buyers we had no idea whether that was normal or not. We called Phil-N-Great for a second opinion and they took a completely different approach. Instead of just handing us a quote, they got on the phone with the manufacturer and found out the unit still had warranty coverage. Then they walked us through getting that warranty transferred into our names, which nobody had told us was even possible. They also ordered the part on a Friday before everything was finalized, so it was ready to go and installed by Tuesday instead of us sitting in the heat waiting on shipping. We paid a fraction of what we'd been braced for. They're a small family operation and it shows in the way they treat people. If you're a new homeowner trying to figure out who's shooting straight with you, call these folks. Highly recommend.

Avery from Phil N. Great did a great job for us at a fair price. He explained what he was doing…read moreand answered all my questions. We are cool again! Thanks!

The crew at Air Secure is an amazing group of technicians. They are honest, hard working, take…read moregreat pride in their work, and do a great job. I highly recommend Air Secure!

Winter 2023-2024 was tough on my HVAC unit. Things were freezing that shouldn't, things were…read moremaking god-awful noises that shouldn't-at god-awful hours of the morning; and I was running out of patience. Will returned phone calls, he came out when called (there was a time that a second phone call was needed). I chose to not run the a/c in summer 2024. I was out of patience. I'm from up north; we didn't have a/c . I'm tough. I made it through. I expected everything to be fine once we fired up for winter 2024. But I was wrong. I was ready to move back up north when Will offered an arrangement I could live with. Early this week Carlos and Marcus brought an hvac unit that I expect will do what it is supposed to do. When Marcus came to the house he asked: "Remember the cake?" He made me smile. I remembered the brownies I had made the last time they were here and told him I made some more. He was happy; I was happy I had remembered. Right now I feel great about the unit and hope it lives up to the "great" review. Air Secure has done well by me..

Very disappointing experience overall. Communication was rude from the start and the…read moreprofessionalism just wasn't there. Felt rushed, talked down to, and left with more frustration than confidence. Would not recommend based on how customers are treated.

They had to install new boards on one of our HVAC systems. Their service person did a great job…read morefixing, testing, and handling the project. (95% out that day!) We have used them for well over a year now. They would always be our first call. S. Ison