We are very pleased with their replacement of our old gas pack. We had five companies to give us…read morequotes. They were the only one who suggested measuring our house to see if our system size was right for our house. As it turned out, a 2.5 ton was more appropriate than the 3 ton we had been using. Their prices were competitive. The installers were professional and did a good job. I liked that their office filed our warranty papers and applied for Duke Energy credit that we qualified for. No one else mentioned the Duke Energy credit.

Gave me an accurate evaluation of my Hvac issues. I was given a detailed explanation of what needed…read moreto be done to correct problem.

I felt very informed on what was to be done in doing maintenance on my system and the follow up…read morereport provided great detail on the condition of my system. I liked that you could track where your service person was in route to our home and he arrived within the promised window for our service.

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

Very thorough evaluation and diagnosis of the furnace. System working well again. Customer…read morecommunication was excellent before and the day of service.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Great to work with. They provided a reasonable quote and replaced one of my systems and the air…read moreflow handler. I went with a 2 ton Trane heat pump. Will continue to go to them for all my AC needs. Highly recommended.

Called back quickly and follow-up was great! Was able to come out the next day. Will definitely use…read moreagain if needed.

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

Everyone from the Comfort Monster team was incredibly professional, trustworthy and friendly. They…read moreworked quickly to assess the problem, provided a quote for repairs and replacement, helped me understand the different systems available and were quick to schedule the installation. I loved the Comfy Install Tracker emails that clearly kept us in the loop on important dates. Alex was a huge help in explaining our options for new systems. Reynaldo, Shayne and Nicholas did a great job on installation day, helping to keep my home clean as they transported equipment up and down from the 3rd floor attic and were super nice to my family. I had very clear and friendly communication from Fancy about our quality review and Duke Energy rebate. Steven was also great when he came by for a final inspection of the new equipment. Thanks!

Great yearly maintenance to catch issues before they happen. Johnny and Peter are very…read moreknowledgeable and fixed our system so we wouldn't have to put in an extra air return on an unusual system.

We called Greenlight for a second opinion after another company said our 10 year-old unit (which…read morethat same company sold us and said would last 20 years) needed to be replaced. Greenlight assured us that it could be repaired and explained their criteria for recommending a replacement (which our unit did not meet). Unfortunately, there were some issues with the part. After several hours and three trips to our house, they got it fixed. If you want an honest assessment and a company that perseveres, call Greenlight.

Mike stopped by and did my springtime bi-annual inspection yesterday. What a great guy!…read more Professional, informative, funny as heck. I'll be seeing you in the fall, Mike!

I would never recommend Maynor to anyone. Poor systems, bad follow up, faulty products poorly…read moreinstalled and they do not back their work. AVOID. It was a good company when it was founded. It seems to have gone downhill since it was sold. I unfortunatley, purchased my HVAC unit from them shortly after the sale and could not be more disappointed.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back. Really need help but contacted twice with no help at all. Even if you are busy…read moreeveryone needs a call back event when you can not help.

Awesome same day service!!!! We called in the morning…read morebecause we thought our A/C unit was not cooling properly. Chris came over that afternoon and thoroughly diagnosed our unit. Luckily we didn't need repairs but we definitely found a company we will use for all of our servicing. Excellent service!!!!!

From the owner: When it comes to indoor heating and cooling, some home emergencies just can't wait. Fortunately for…read moreWake County and its surrounding areas, Coats HVAC is here to help. Throughout our decades of completing countless commercial and residential projects, our name has become synonymous with superior service. Our success is due to treating each of our customer's problems with the same amount of care as our very own. That means saving you both time and money by listening to each of your concerns and providing quality work that lasts. So contact us today, and let's get started -- our team is ready to work!

Cameron and Tristan did a thorough maintenance check on my 2 A/C units. I was having no problems,…read moreit was an annual contract appt. They were punctual and stayed a couple of hours. I know my units are old and they were honest about the condition and what needed to be replaced, but didn't try to pressure me, or use scare tactics to sell new ones. I appreciated their professionalism and knowledge. Cameron explained it in a way that I could understand. When I do choose to replace A/C or Heat units I plan to call Apex for installation.

Travis the repair guy was very good, no complaint there…read more My complaint is the cost accessed for a start capacitor. I could buy it myself for way less than $75, they charged $374. Also I was advised there was a 10% discount for seniors or veterans. I am fighting to get tha now