Stay away from JEREMY DUPONT, the most rude and unprofessional salesman. I've ever talked to! He tried to bug me over the phone, text email for a week during our negotiation process and said "want to earn my business". When I present a written quote for 2024 Pilot Touring that is similar with a vehicle they have on the lot, he cannot beat or match that. He turned upside down and tried to end the conversation prematurely (even though he is the one try to reach me). Then I called him and it's even worse on the phone. Hopefully, others won't have to go thru what I've been thru. And JEREMY DUPONT, if you can read this, I hope you can improve yourself to be better at your job. read more

Ed Morse Honda - Auto Repair Near Me - Sierra Vista, Arizona

Over the years, I have purchased about 3 dozen vehicles from various dealerships across the country. Twice now I have purchased Honda CRV Hybrids from the Sierra Vista dealership (one under Lawley ownership; one under Ed Morse ownership) and both times the experience was excellent. Shout-out to my salesman for both vehicle purchases - David Carillo - who was pleasant and professional and made sure the vehicles were sold at a competitive price and any issues were addressed quickly. I also have had good experiences with routine oil changes and vehicle maintenance at Ed Morse (formerly Lawley) Honda. CRVs rarely have serious mechanical issues, though, so that may be part it! Overall, I recommend at least considering Ed Morse Honda when purchasing a new vehicle. read more

Bought a 2016 Subaru Outback from them, great service, great car, awesome price, and UNEXPECTEDLY good tires. I have driven delivery routes with it for about 10,000 miles now and it still runs great, with plenty of tread on the tires and no flats yet. read more

I went to Chapman in Tucson since it was more convenient but a simple oil change came up with $1600 more repairs requested. I felt unsure about it all so said later. My daughter told me Ed Morse would do better & Brandon was honest to deal with. By doing service that was necessary plus 2 others I asked about, I ended up saving $260 as well as being able to put off a few items for later that are not demanding. Thank you Brandon and I definitely will be back. One simple item he fixed NO CHARGE!! read more

This review is for the Internet sales consultant, David Carrillo. I recently purchased my 2023 Honda civic type R and David was the best car salesman I've ever dealt with. He was very responsive, super detail, oriented, and one of the most pleasant sales person I've experienced in any industry. He helped me every step of the way with my out of state purchase from the beginning to the end of delivery. He also recommended an awesome transport service that was flawless as well from Arizona to California. I can't say enough good things about David and his five star service. If you're looking for a Honda in Arizona, go to Lawley Honda and look for David Carrillo. He will definitely take care of you. read more

Ed Morse Honda - 2023 Honda Civic Type R FL5 - Auto Repair Near Me - Sierra Vista, Arizona

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I have lived in town for 15 years and had my Ford serviced at the Lawley Ford place and my Dodge Caravan at Donovan Dodge. Both places gave me subpar service over the years and I was afraid of going back to a Lawley place. I bought a used 2014 Honda CRV last August from Lawley. I will admit my experience from buying, financing and now servicing my Honda at this place has been positive. Glen was my dealer, Charles my finance officer, Jean my receptionist in the service department and then Judy the customer service rep. All gave top-notch service. They all work well as a team. Yesterday I stopped in to get my CRV serviced. He had just driven 4300 miles to and from Chicago over Christmas and needed an oil change. I thought I needed to make an appointment, but instead they took me in right away. Jean called me 40 minutes later to let me know that my vehicle was ready for pickup. The free service is part of my buyer's contract. I get three more free services. I could have waited in the store and used their WiFi or had a soda, but I already had a date at the nearby Taphouse. I got a coupon for a free car wash at Mister Carwash with that service, a $6 deal. I will get my next vehicle at Lawley Honda, but that may be ten years from now. read more

Big shout out to Carlos Herrera and commando mechanic Randy who got me back on the road the same day when I was driving to Las Vegas, and I had to do an unexpected drop-in because of a ridiculous problem with my Honda Ridgeline. Great problem solving skills and very fair price for the work involved. Thoroughly recommend! read more

Mark Hathaway was our sales rep for the purchase of two used vehicles. Couldn't have asked for a better experience from him and the rest of the Lawley team. Prices were transparent and this was by far the easiest car buying experience my wife and I have had. Thank you so much! read more

On Wednesday I made an agreement to buy a truck for $40k otd, and said I would be back on Saturday at 10 am finalize the deal and pay cash, as banks were closed before I could get in on Wednesday. On Saturday at 9:55 they sold the truck to someone else. Their offer was to find me another truck, with no consideration for the fact that I was to have arranged cash in hand and would now have to undo that arrangement. It is worth driving a couple hundred miles to avoid these people. read more

I've never written a review no matter how bad a place was. Until this absolute joke of a dealership. I bought a brand new Honda Civic type r with 10 miles on the dash. Apple car play hasn't worked more then 2 times within the first 30 days of owning the vehicle. They do nothing to help the situation. So it's sat in the shop for 10 days at the Phoenix Honda. No courtesy vehicle given, no responsibility taken. They messed up the contract and made it out to be my mistake, as If I wrote it up. They sent me the car dirty with sticks and leaves falling out when you open the door(on a 10 miles driven car). Then told me "it's not that dirty" as If that's acceptable. Took me forever to argue for them to do something about that. Then instead of answering simple finance question on how to pay for the vehicle I was told, "That's not my department, I don't know what to tell you". I've always owned bmw and audi vehicles but wanted something to last. Maybe the choice in car is good but the dealership here was 100% not. Sure I enjoy the new car but for a place to treat a customer spending over 40k on a car, especially a brand new one, it should be a fun and enjoyable experience and these people not just one but about every person (who didn't call back after 4-5 voicemails left though 2 weeks of trying) was rude and aggravating. Although Mike Heemsbergen was helpful once someone actually sent me to him who could give answers. Go somewhere else. Can't believe the horrific customer service from these people. Especially Jeremy the sales kid I went though. I say kid because of the pure disrespect he showed. read more

For the last 2 years I have taken my Honda here for TIRR rotations & oil changes. Have an issue with rock chips on my hood & was inquiring if it was an issue with clear coat. Spoke to Honda Service Manager (don't recall his name) but he said he thought it was from a blast of ricks that hit my hood. Ok, I may or may not agree however, he said he'd send to district manager. Took pics. He also said he'd get me a quote on a clear bra & if I decided to get a clear bra he'd touch up rock chips for free. It's been over 8 weeks & I had not heard back from him. Nothing. Took my car this weekend to Chapman Honda in Tucson for oil change & had the best service. Won't give Lawley another penny. read more

I would recommend never to purchase a car from any Lawley dealership. They will lie and rip you off. They will admit to lying because they need to make money on the car deal. The sales managers are condescending and treat you poorly. You will get no help from Mr. Lawley in fact if you write a poor review he will want his car back. They will violate federal law and cancel your contract on you after the 10 day grace period. They will threaten the funding institution to do this. Lawley car dealership in sierra vista is a shady and gready car dealership out to help no one in the community and will rip you off! read more

I wrote a review for this company previously, but I don't see it now. So, I'm reposting. My feeling is that people need to be warned about this company. I've had great experiences with other Honda dealerships. But not this one. The problem started when I happened to be in Sierra Vista and it was time to get an oil change, so I thought I'd try out Lawley Honda, where I'd never been before. After the work was completed, the "service advisor" said the technician thought some of the other liquids looked dark and needed to be replaced. The service advisor didn't know that those liquids had been changed out at my very last oil change at another dealership, and what he was telling me was a pure lie. He, and/or the technician, was just trying to take advantage of me. When I told him the work in question had been done recently, he responded by saying, "That's what the technician saw." Yeah, right. The icing on the cake? I hate getting junk mail, and I asked that the dealership not put me on their list for anything. Of course, I started getting junk mail from them anyway. Then I complained to the Honda Corporation. As part of the complaint, I was required to give them my email address. I asked that I not get any emails about anything other than in response to my complaint. Guess what? Yes. Now I get frequent) emails from this dealership, trying to make some money off me, and I've not been able to stop them. Clicking on "unsubscribe" doesn't work. This business is not on the up and up. My recommendation is that people not go to Lawley Honda for anything. I've had great experiences with other Honda dealerships, including Chapman Honda in Tucson. Only go to Lawley if you've got lots of time and money to waste. That, in my opinion, is all they are good for. read more

My recent experience with Lawley Honda was very positive. They removed the smoke smell from my vehicle for no cost. When they made a mistake with a price quote for a tire and then charged me too much, they graciously gave me options to replace the extra $$ I had been charged. Kenneth was very helpful, kind, and professional. They gave me an excellent deal for Nitro Fill. I would definitely recommend getting the Nitro Fill. It's a great deal. I'd also recommend using Lawley Honda for Auto Service. Great Service! read more

Scheduled for an oil change on a Friday and left overnight. No callback on Saturday. We called and there appeared to be a miscommunication across their staff. Was without car until Monday. Received a coupon for a car wash for the inconvenience. I'll chalk this one up to them moving into new location. Wasn't exactly thrilled with the experience. Staff was friendly though, will be shopping around for new options. read more

If I could give them a 0 I would. Harrasing emails that are pointing the finger to the customer. When you do one of their surveys the office calls indicating "you know you hurt us with that." No consideration for customers. Blaming the customer for their faults. Very rude staff and very crooked high prices. Beware and stay away at all costs. read more

Thieves and liars! When I went to get a simple oil change, I was told I needed major replacement of liquids because the technician thought they looked dark. This dealership didn't know that I had had that work done at another dealership recently, and it absolutely wasn't true. The dealership was just trying to take advantage because they thought I wouldn't know any better. I looked the "service advisor" (hah!) in the face and told him that it wasn't true, and I told him that the work had been done recently. He said, "Well, that's what the technician saw." No, that's not what the technician saw. What the technician saw was dollar signs. Then, even though I asked that the dealership never mail me anything, I started getting garbage advertisements in the mail. As if I'd ever take my car to them again. And, even worse, when I complained to Honda central, I was required to give them my email address to to file the complaint. I again said, "no advertisements. Don't use my email address for anything." I bet you can guess what happened! Yes. Now I get monthly (if not more frequent) emails, and I've not been able to stop them. There is a place to unsubscribe, of course. And that place doesn't work. These people are, well, the only words that apply are words that I ought not to use. Beware. They are not the kind of people you want to trust your car or your wallet to. read more

Really disappointed with customer service! Bought a used Honda Accord which sold itself due to it's maintenance. Was told clean when 1st seen was a little disappointed with 2 small dents, which were to be fixed. Back dent fixed, scratch on paint was left. Front dent REALLY? body shop painted over dent... Maintenance SVC called me, I explained my disappointment was called back by management was told it would be fixed. I purchased car cash, once check was received I went to p/u car I will take my Honda to Tucson I don't care if it came with 2yrs maintenance! read more

About a month and a half ago I met Jered at Honda service. I had some major issues come up with my car. After Jered and the mechanic took a look at the car....let's just say my head was hurting me and it would not stop spinning. We discussed a plan of action and they looked after my car and walk me through the process with patience and kindness. The whole Lawley team is my family. I can not say enough about everyone. I have been coming to Lawley for almost 10 years, Charles put me in my Honda Fit and now I'm in a CRV. Every call I make is answered with genuine kindness and concern on how they can help. All I can say is thank you from the bottom of my heart. Lawley Honda is the best!!!! Again, Jered thank you. read more

We recently purchased our new 2017 Honda Pilot from Lawley Honda. Not only did they beat out every other dealership in price, but they are a great bunch of guys. They were organized, efficient, and their customer service was second to none. Highly recommended.. read more