ZERO STARS. I will NEVER NEVER ever use this place ever again. Lies, high pressure sales, coercion, uneducated sales team. Do not buy a new or used car here. I will never recommend the sales team and I will never step foot into the service department. Horrible. Lies lies lies and untrained people who claim to be professional. Hire people who are honest please !!! Your reputation is based on customer reviews. Please go to the Honda in Orland Park, IL if you insist on buying a Honda and NEVER EVER go to Ed. Napleton Honda in Oak Lawn for a new or used used car. If you have a Honda, get it serviced at the Orland Park Honda. If you get a used car (please don't) from this place and it is not a Honda, go directly to the brand dealer. Buyer beware. Buyer beware. Buyer beware. read more

If I can I put negative 5 stars. very bad service, advisor terrible, no respect, no polite, no ideas what he is doing.

Went in on a slow day in the middle of the week after a snowstorm to test drive a Civic. A series of things happened: 1. When I arrived, I found out the salesperson I requested via phone call had the day off. It seems extremely disorganized from the customer service part since it was confirmed that the salesperson will be there to assist me. For people who only wish to work with the salesperson of your choice, you might want to reach out to the salesperson individually rather than through the store. 2. Since it was a slow day, barely any sales reps were on the floor when I arrived. The guy I spoke to seemed extremely clueless. It honestly felt like his first day at work. Nothing wrong with that. However, he would wander off randomly without specifying where he was going and began chatting with other staff WHILE LEAVING ME WAITING AT HIS DESK. He's done that at least 3-4 times for ~5 minutes each. I had to summon him back so I didn't have to waste more time. My patience was already running low at this point. 3. The car I was planning to test drive was sold a few days before I got there. I understand that cars get bought in fast pace, even though I confirmed with the customer service on the phone to test drive this car specifically. Disappointing nonetheless. The salesperson recommended the same car with a newer model year. Identical features except the price tag was WAY higher. He began making empty promises that he could make sure I'd only pay "slightly" more. 4. Before I visited the dealership, I received an out-the-door price from the Internet Sales team via email. In addition to the $306 dealership fee that most dealerships charge in the area, there were no other miscellaneous fees that other places might sneak in to scam the customers. I appreciated the transparency and honesty. However, that changed very quickly. When I received the quote in person, I was shocked. They tacked on THREE THOUSAND additional fees on top of the usual Tax/Title/License. 5. I did not even bother discussing the cost as it seemed beyond comprehension. I got the information I needed and was about to head out. The person who gave me the quote asked what I was willing to pay. ??? Hold on, this place is advertised as a NO-HAGGLE dealership. He clearly expected me drive the cost down so he started (unreasonably) high. I understand this is a common practice but if you're doing this at least don't market yourself as a no-haggle dealership to make you seem like the unicorn. If I have to make a guess, this place gets customers in the door with attractive below-market prices on the Internet and low-ball the customers with ridiculous amount of fees so the customers end up paying more than they would at a regular store. 6. I told the person I did not want to discuss the price further and I was in a rush to head to a different dealership (it was my test drive day). He suddenly became offended and accused me of "price shopping." It was honestly laughable at that point. Dealerships pull all kinds of gimmicks (sometimes even illegal) for profits and a customer can't price shop? Hilarious. He said "Good Luck!" with the most condescending tone and ripped the paper copy of the price breakdown to shreds in front of me. Yes, he did that. Extremely rude. At this point, I couldn't walk out the front door any quicker. All in all, this place demonstrated utmost unprofessionalism and disrespectfulness. As far as I can tell most of the positive reviews of this place are about services. Perhaps that's what they're known for (to carry their questionable sales reputation) that I didn't know about. As for business recommendations, they should start by exploring the discrepancy between the Internet Sales Department and the actual sales team. At least ensuring they're giving out reasonable prices THAT THEY CAN HONOR. Perhaps setting pricing guidelines and reconsidering the "no-haggle" label can be a start. Most importantly, it is clear as day that many sales reps were poorly trained and lack interests in their job. They all looked like they did not want to be there. Maybe focus on hiring employees based on qualities? Would give less than 1 star if possible. If you're looking to buy, I guarantee you would have a much better experience elsewhere. read more

Kinda rude every time Plus they always try to overcharge me for basic things and basically call me a liar when I quote them other dealer prices If they value their customers They wouldn't insult them. Next time I can bring an invoice and receipt to prove I'm not lying Also no I won't. Because I shouldn't have to and there's no next time. Yeah so, it got worse. They honor their coupon for a discount. But then they recoup it on misc. fees. I honestly expect these kinda random gouging fees from Dealerships, but this is the worst I have seen. Been driving decades and getting cars serviced at dealerships. But you guys win they we are the greediest, rudest and dirtiest dealership So congrats on that. You win 1 star. read more

I purchased a vehicle from another dealership a few years back with the assistance of Sean Shumpert. I was so impressed with his professional and honesty that I have followed him to any dealership that he has gone to. I have referred him multiple times to friends and he has always delivered. He just put a good friend of mine in Accord from Honda in Oaklawn and she referred her whole family. Sean is the best salesman i have ever witnessed!x read more

Worst customer service ever. I was really in need of buying a car. They let me stand around forever until I decided to walk out. And the finance manager was super patronizing. Go anywhere else but here! read more

The worse dealership for regular maintenance. Every time I come here to get an oil chance, my splash shield comes down the very next day, it never fails. This has happened 3-4 times within a 4 year time span on my Honda Fit 2016. I'm never coming here again. These guys are terrible. read more

I bought a car from Napleton on Monday, April 30. It was a long, arduous process - but when buying a car, that is to be expected to an extent. The vehicle I bought (2017 Fit) is great. I have no concerns there. My issue comes from the customer service and money grabbing ploys. When sitting down with our salesman, I mentioned that in addition to Honda, I was looking into Chevy because they offer a teacher discount. "Oh! We also offer a teacher discount!" However, when it came time to negotiate price, I noticed the teacher discount was not included. I inquired, and was told, "Well, this price is already very low - so technically the teacher discount is included." But...that's the price shown on the price tag...which is available to anyone/everyone...so not at all a teacher discount. "Well, I guess if you want to look at it that way, yeah. We just can't possibly go any lower." Okay. So you don't have a teacher discount. That's fine. But don't lie any pretend like you do :| Then. During the test drive, our salesman was absolutely INSISTENT that the "Napleton Experience" add-on was totally optional. It's some money grab ($1400) that gets you an oil change, a car wash and tire rotations or something. Who knows. I live 40+ minutes away, so I'm not really interested in trekking back to Oak Lawn for basic maintenance. He assured me, "Oh I hear you, that's 100% optional and not at all necessary." Fast forward to negotiations, and suddenly "No we can't budge on that $1400...that's mandatory. We can't take that off. My manager said that since the price tag on this car is so low, we have to include that package to make some money back on the sale." WTF. Okay. Whatever. I was able to negotiate things down satisfactorily enough and decided to go with it. I really needed a new car and at this point my patience was done. My price point was close enough so I went for it. 5.5 hours later, they hand me my new keys and say, "We didn't have time to detail your vehicle. Can you come back one day this week so we can finish?" Super inconvenient because like I said, I live 40+ minutes away, but whatever. So Saturday, May 5th. I drive out to Oak Lawn to bring my car in for detailing. Same salesman tells me, "Awesome! It'll be 30 minutes, tops! Are you going to stay and wait, or leave and come back?" Figuring 30 minutes TOPS - I decide to stay. I had a ride lined up to take me to my family party nearby, but I figured "Hey, what's 30 minutes?" and decided to wait it out. An hour passes and there is no sign of life. I go back to ask what the hold up is at the service desk. Dude checks and tells me it's going to be another 30-45 minutes. Naturally, I'm like "WOAH WTF, they told me 30 minutes when I got here an hour ago!" He lets me know that detailing usually takes at least 90 minutes. Sure enough, took them just over 2 hours from start to finish. So I got to spend my Saturday sitting in some uncomfortable leather chair - missing the majority of my family party - so they could finish the job that they SHOULD have finished on Monday. So let's see. Lied about the time it takes to detail. Lied about the teacher discount. Lied about the Napleton Experience. I guess I shouldn't be surprised that the salespeople here fit in perfectly with the car salesman trope. They gave me $10 in gas as an apology. Cute. read more

After receiving awful customer service at Continental Honda in Countryside I headed over to Ed Napleton Honda. The salesman Sam Girgis was more than happy to meet my criteria and requests immediately. Unlike the other place they wanted to close the sale without gimmicks. I had a number in mind and they actually went below on both the price and interest rate. The finance manager as well as internet manager were also a pleasure to work with. We couldn't be happier with our Brand new CR-V touring. The car had 13 miles on it! I will definitely be purchasing another vehicle from them in the near future. read more

Ed Napleton Honda - Car Dealers Near Me - Oak Lawn, Illinois

WARNING! Do no give this dealership your business. I called to inquire about a 2018 Honda Civic that was listed for $18,500 on their website. Dave received my inquiry and told me to come in for a test drive. At the dealership Howard Becker was the sales staff that accompanied me on the test drive. The car itself had just been brought in and had garbage from the previous owner still in the bins and floors. Howard also mentioned that the detailing and the service had not been done yet. During the drive, Howard explained that I should be realistic and know that the final price of the car will be between 21-22k after taxes and fees. Realizing I had driven about an hour to see this car, he explained how nowadays sales don't make any commission from the car sale but rather from the extra add-ons. He said "back in the days" one wouldn't drive an hour to a dealership because one didn't have price comparisons like we do now. Because the car still needed to be detailed, serviced and inspected, he told me to come back when it was in better condition that day. I came back the next day with my family to test drive the car again. Ready to make the purchase, when we sat down with Howard, he revealed that the final price would be about 24k. He had three packages added to the pricing that were listed on the paper as "optional." When I said I wouldn't need these packages given that it's a used car with rock chips in the front, a scrape on the bumper and an accident already reported in the history, he said (I kid you not) "these packages are optional just as it is optional for us to sell you this car." We were taken aback. I didn't think I needed to haggle about "optional" packages that seemed more mandatory than optional. Any time my family tried to weigh in on the matter, Howard rudely interrupted them and told them not to speak on my behalf. They were not. We all shared the same sentiment. We were uncomfortable and annoyed. After being asked what I was willing to pay for the final price, I said $21,500. It took a while before Howard was back with Corderro Covington, a manager. Corderro told us he could take off the two packages (one ~$300 and another ~$1,300) but not the one listed around ~$900 because "that came with the car." After my family refused, he also told them not to talk because I'm the one purchasing the vehicle. I'm not even sure why I was sitting there listening to the staff insult my family. After much back and forth and me refusing to pay for the extra ~$900, Corderro got up abruptly and said "FINE! 21,500!" and left. This was completely unprofessional and insulting. He made it seem as though we were begging for a free car. We were asking them to honor their website price and what their sales associate had already said the final price would be. Not sure why it took so long, but that's when I decided it was enough and left with my family. Corderro followed us out the door and said he didn't understand why we weren't taking the deal. While standing in the parking lot, he dropped the price to $20,800. I guess suddenly those "optional" packages became actually optional. This dealership had already left us with a bad taste in our mouths so we left. This was not worth it. Dave Reiser called me on my cell phone shortly after and sent a text with a new offer of $20,600. He may have been the only person we worked with that had any sense of decency. He apologized and said if we came back right then, we would be taken care of by another sales manager. I declined. This situation had run its course and giving our business to this dealership felt wrong, at any price. Both the sales associate and the manager need serious retraining. Do not go to this dealership. Only if you are willing to pay for bogus packages they will claim are "optional." read more

Allison was amazing! She took great care of ya and the experience was flawless. I would recommend to all friends and family. Highly recommended! a++++ 5* read more

When you go in to buy a car and they straight up tell you "oh we just have to say our prices are low to get you in the door" it just reinforces the stereotypes of slimy car salespeople. This is that exact negative stereotype. They only care about money, won't give an honest price, and said "shouldn't you pay me more for my knowledge". No sir- that is your job. 0 stars. Do not recommend read more

Beware! Stay away! Very dishonest! Their practice is to post an internet price to get you in the store and then won't sell it to you for the listed price. They added $2000 for mandatory protections and then wasted our time trying to convince us why it was such a good deal! When I pressed them about the dishonesty of the price listing, the answer was, "We do that to get you in the door." Is this how you treat your customers? Our experience was truly miserable. read more

Not the best experience but not the worst. Went in on Wednesday to look at a car we negotiated for 2 hours. I feel that's a bit excessive. Numbers didn't work out and that's ok we can win them all. But then they called me the next day with a new offer. I reached back out with a new offer. I emailed, called, left voice mails no one called back no one emailed back. I even called the sales rep Sean or ASCENCION is what his real name was. He was useless. Corderro was helpful but said his voicemail was having technical issues. When I call him it goes right to voicemail. So today I get a call finally back. Said he would bring the offer to the upper manager who is in at 11AM. I called around 12:15 to see if there was an update shocker cant get ahold of anyone. Emailed the Sean guy at like 11:30AM also no response. Dealerships not bad just poor poor poor communication. read more

I had the Luxury of purchasing a Honda Accord Sport from Jesse! Take it from me... I am not the easiest person to sell anything to. If you're in need of a new vehicle, do yourself a favor and visit Napleton then ask for Jesse. He is patient, pressure free, helpful and extremely knowledgeable. During my buying experience with Jesse I felt like I was hanging out with a good friend full of great information than dealing with someone selling me a car. Thanks Jesse and Napleton team for making my buying experience a great one! read more

The salesperson was solid, pretty straight forward.. after that a disaster i bought a pick up truck which required class b plates. They gave me the wrong type of plates. I also spent 6 hours at the financing department at the time of my purchase. They also wanted to give me $500 dollars for my trade in ($5k) kbb value. Will not come here ever again.. read more

I came into for an oil change today. The worst customer service I have ever received at this location. Please do not see Ehab Ayesh-Customer Service Rep. He is unprofessional, rude, nasty and mean. He left me waiting over 2 hours while my car was parked in the lot. When I went back to his desk to inquire, he was chit-chatting with a coworker and seemed to be bothered by me inquiring about my car. He aggressively said that each appointment is at least 1 1/2 hours; however, I had been there at this time over 2 hours. He then went to the Cashiers Desk and through my keys on the counter. He did not say if there was any other service that my car may need; he did not ask if I had any further questions; he did not thank me for my business. (I have been a loyal customer for may years) Just a rude a**hole. read more

Purchased a 2020 Honda Accord. Best decision I made in my life. The salesman Sam Bader was the most polite and upfront guy I've ever dealt with buying a car. That's really hard to find. He got me the APR I wanted at the price point I was looking at. Very nice guy, I even sent my aunt to purchase a 2020 Honda Civic a few weeks later. They even gave me my first 3 oil changes complimentary which did they have to do, but was really nice of them to add. Buying a car can be one of the most nerve wreaking experience and Sam and everyone else on this team made it so inviting. I really appreciate those guys over there. A1 service, top notch indeed. read more

‼‼‼‼BEWARE‼‼‼ The rest of the reviews are true on yelp. I wish I would have listened and taken my business else where. Where do I even begin? Walking in the door I have to admit we were greeted by a smiling manager and then directed with a sales associate. We sat and talked about the car that I had already test drove. So I had my heart set on a Honda Pilot in burgundy. They didn't have it but was told they would look for it. After talking and spending a very long time there the sales man said he could get me a blue one so I settled and thought any color was better than silver or black. I put a $200 deposit down so they knew I would keep my word and come back for the car. The next day I got a text that the salesperson had found a Burgundy! I was so excited until he told me it had an Ivory interior. I'm an art teacher that color was just not going to work for me or all the art materials I have to carry around. The sales man argued up and down with me that I said I would get seat covers. Never said that, and I also never said it didn't matter what color the interior was. He had a major attitude with me after that. He said he could get me a black one with grey interior I said I would have to think about it. I ended up settling for the black( because I really needed a car). We came in to pick the car and i obviously wanted to see the car before I signed off to take it. It was night time and we finally got to see the car. I had to go into the finance off to sign all the paper work. The finance guy said that he could probably get me a better offer and I said I didn't want to run my credit again. He said oh no we won't have to. So how would he know if he could get me a better deal was beyond me. So before he did anything I said "YOU AREN'T GOING TO RUN MY CREDIT AGAIN RIGHT?" Oh no no I'm not. As soon as he touched his computer I got hit with 4 hard credit inquiries. He blamed the banks. Never took credit for what happen. Annoyed and dissatisfied with everything that already had happen I was ready to just get my car and leave. Everything felt rushed after they felt they had me in their pocket. Thanks for making my experience of my first brand new car a nightmare guys!!! But wait it gets better! The sales guy told me I waived my free oil changes for the first year? Who does that? Who waives free services? Unless they are. Being rushed to sign paper work. My windows also have something wrong with them because I can't see when it rains. Looks like acid rain stains. They acted like I was crazy when I brought it in, making me feel stupid because they kept on insisting it was condensation and that I didn't know how to set the air system in the car. So now I am stuck trying to figure what is wrong with my car windows because they won't help me. They have me all these bogus excuses and said they would submit it to the Honda warranty department. 3 weeks out and I have yet to hear from their service department. They want me to clean my windows with CLR. I dIdn't pay 1,000 for my car and even if I did doesn't matter a customer should always be treated with respect. read more

Mr. Gerald Griffin made our car shopping experience so much better. He is patient and showed us every vehicle we came to see. My daughter is happy and we would highly recommend Napleton Honda, in Oak Lawn. If your looking for a car new or pre owned "GG" is your man. read more

Ed Napleton Honda - Car Dealers Near Me - Oak Lawn, Illinois

I recently bought out my lease at this location. They told me that they charge everyone $2000 dollars to process the loan. When I asked why they said that's how they do business. I proceeded to look on the paperwork and it definitely said $2000 dollars for a car alarm! I asked why would you put it as a car alarm if this is to process the loan? They said they could not put that down. When I asked if I could speak to someone else the supposed mandante said he was the highest authority. Long story short I told them I was not happy. I did manage to get them down to $1300 and a stupid car alarm certificate that I do not want or need. I also called there corporate headquarters in Oakbrook no one answered I did leave a detailed message. I am looking into taking this to a lawyer. In my opinion they have a contract with this S&S alarm company and get - kick back for selling them to the clients who walk into their dealership. I understand that I may not be anyone special however, I do lot understand how these big corporations get away with scams like this and they do not have to answer for them. People work hard for their money and cannot afford to throw it away on unnecessary item especially with todays economy. I do want to say that the young man who helped me with the other items was very nice and professional but he is just an employee with no authority. When I say that they are not ethical people to do business with I am referring to their management. Be wary to do business with this place. read more

Very Disappointed!!! Went to 2 dealers today. One dealer said trade in value $5,000, Napleton Honda said $3,000. Then when we questioned $2,000 difference in a matter of 4 miles, sales rep said our Explorer was involved in a wreck. Of Course I reply it never has, we owned that vehicle from day 1. Sales rep he can show us in car fax history, I replied please show me, cuz I can sue Ford for lying to me. But sales rep never showed us car fax just said our technician said there's a sign of a wreck. I replied then, okay show me, again, he wouldn't show me. We wanted our payments to be in $380 to $420 range. The deal they were giving us was $454 a month. So if they gave us fair trade value. Deal would of been done. That $2,000 would of made the difference in payments. So No deal because 1. sales rep lied, made up stories and 2. seemed like he never wanted deal to happen, really didn't go out of his way to take care of customer. It was more of a strong armed deal, do it this way or else. read more

Ed Napleton Honda - Car Dealers Near Me - Oak Lawn, Illinois

I bought a used Audi from them and paid cash online. I drove 4 hours from Toledo to pick the car up and still spent 3 hours checking out even though the car was already paid for. In addition, the car had a service light on and only came with one key. This would have been nice information to know ahead of time. The service to shut off the light cost me over $400 and a new key was $825. They were not upfront with the issues before I bought the car. The service manager was very indifferent about the situation. I would not recommend them. read more

Cesar was very nice to work with. He helped me purchase my first car. I would recommend this after dealing with multiple car dealerships because of the quality of service that Cesar provided. read more

Terrible customer service. A bunch of vultures and liars. We did everything that was asked of us and they couldn't come through with one single request that they told us they'll do. Lied just to make a sell. Not surprised though. read more

This is the worst experience with auto maintenance I have in my life. I came to this mechanic shop to ask them to replace rear brake pads of my Honda CRV. They did the job. However, I found my car was making noise from the rear wheels while driving. I suspected that the mechanic didn't do the job properly, and asked them to check the noise. The advisor refused unless I pay extra. I was told the reason for that was I only paid them for replacing the brake pads. Yes, that is true. Now I must pay extra for the new problem they made to my car. Is that the way they are making money? read more

I love that in response to my original review, the representative opted to insult a dealership that was actually helpful. Such an example of the Napleton idea of professionalism. Seriously, avoid. Purchased car there and this place was completely dishonest! They will say anything to get you to buy and then not honor their commitments. Seriously, AVOID! Purchased another car at CarMax, and the experience was like night and day, so I know I didn't have unrealistic expectations. Try a CarMax, or anywhere else, instead. read more

I wanted to purchase a car through a car buying program through my bank, USAA. I found a 2017 Honda Accord EX sedan at Ed Napleton Honda online. After checking it's availability I was contacted by Monica in Internet Sales. I told her the price on the listing with USAA. She said bring a printed copy and the dealership would honor it. WRONG!!! Sale Manager Michael Cline said he would not sell the car to me without an additional $2,300.00 service package attached. I told him I did not want the package but he insisted. I was ready with financing already set. He refused. I told him Monica said she would honor the USAA price. He said, in front of others, "That's her job to get you in the door." So to confirm, they purposely lie to get you there. I explained my elderly parents were with me as I planned on them following me home in my new car. Cline went to "talk to a manager" and never came back. I've been trying to reach Monica and General Manager Eric Soto for three days. Crickets! Cline never even called to apologize for making my elderly parents wait! Professionalism takes a permanent vacation at Ed Napleton Honda. Take everything you have heard that is bad about car dealerships, multiply it by 100 and Ed Napleton Honda is even worse! You've been warned! read more

Took my vehicle here for service about 3 weeks ago and was charged $225 Labor to change out a ground wire that sits on top of the engine connected to the frame by two bolts and literally takes two minutes to change. I filed a complaint with the Better Business Bureau and their response (Ed Napleton) was that I knew the price beforehand and could have taken my car elsewhere. I guess they forgot to tell me that the service needed could be performed by a 10 year old child in 2 minutes and that my car would literally be completed by the time that service agent got off the phone with me. This is beyond HIGHWAY ROBBERY!!!!! read more

Just left here after trying to buy a certified pre owned van. I was ready to leave with a new van, title of my old car in hand, a preaaproved loan, etc. I have never felt more talked down to about money before in my life. The sales manager lost business because he cannot clearly talk to women. For crying out loud, I know how taxes work. I also know that putting a larger down payment will also lower my monthly payment. Weird. Headed to another dealership in hopes that they are not jackasses. read more

If this app allowed zero reviews, this business would get it. No doubt. Their service department is terrible and their sales force is even worse. If you must bring your vehicle here for service because you have absolutely no other choice on earth deal with Chris or Rick. Avoid everyone else at all costs. Not only do they NOT use factory parts, they buy aftermarket parts for cheaper and charge you factory prices! It's a SCAM. Stay away. Take your vehicle to any other Honda dealer if you possibly can. From the GM to the Service Manager, they absolutely suck. Don't say I didn't tell you so. read more

I should have looked at the reviews before going. I was blatantly lied to by sales. I had a 1.5 hr drive so I asked the sales associate to take more pics and walk around the car herself to discuss any issues that doesn't show up on pics. I got info back saying the car was perfect. We made the long drive to find out the car was in the body shop getting worked on. 3 hrs of my life I will never get back. Made us both sick to our stomachs. read more

I would have chosen none! The worst place to buy a car ! Everyone lies to you! Save your money and buy a car anywhere else.

Holy moly does this place stink. They're rude they are shady and they try to rip you off even more than one would assume - it is literally the worst nightmare. The one redeeming thing about it is maybe the coffee machine? Stay away. read more

Went to the service department to fix my AC and they took care of me! The customer service were great, talked to Mark and Mel and they both helped explain to me everything on the bill. They did a really good job with the car, didn't take too long, and they hooked it up with a good price on the AC fix! Definitely coming back to this place! read more

I came here to replace my key fob battery in the parts dept. Jeff is the Manager of this branch and went above and beyond to help me out in a jiffy due to having two babies with me. I cannot thank him enough. CUSTOMER SERVICE HERE IS EXCEPTIONAL. I definitely recommend this location due to Jeff. Kudos! read more

10/10 experience with MARK. This was my second time at this Honda Location. I walked away first time due to feeling pressured by another car sales person. I walked in today just to give it a second chance and this without a doubt has been my best car experience. I had zero pressure, full transparency and excellent customer service. I made my purchase! I'll be back to make my SECOND car purchase with Mark next year! read more

Went with a friend nice salesman, Kevin patient an professional.Got my friend in a nice 2014 SUV.

What can I say. When I was there the staff and salesmen were rude and treat customers with flippant disregard. They charge exorbitant prices for any type of vehicle service or repair and there's always a long wait. All of which make frequenting Napleton Honda a day from hell. A tip to staff: I'm sure you're busy but you work at a car dealership--You're not doctors or a teachers so drop the attitude as if you work a difficult profession and it would go a long way to improving your relationship with customers. read more

The worst car buying experience ever and I'm 65 yo and have bought many cars in my lifetime. I had my own financing, federal expressed the check at least 10 days before I flew in to pick up (preowned) car, called a week before coming to explain how I needed my car to be ready when I got there so make sure no dings, marks and everything to be done that their own body shop/detail could do. Called the morning I was at the airport to say made the flight and make sure car ready when we get there as we were trying to pick up car and drive to St. Louis for a special family event. Needless to say on inspection of the car it was not ready and mileage was not what was originally said in the paperwork that I signed...Needless to say it is now 08.03.2023 and I have called in this last week numerous times leaving voicemails trying to find out where is the title that should have been sent to my credit union and still no one has returned my call. I should have followed my first mind and left that vehicle with my check in hand on July 13, 2023. read more