Very disheartening experience at this location! I returned to this location after telling the associate, Noor I would after visiting CarMax. The salesman under valued my vehicle and offered a ridiculous financing option. After refusing numerous times the financing option was lowered and a limited warranty was offered. I declined the offer due to CarMax having a better offer on the trade in and financing. I requested my vehicle keys numerous times and was eventually given them. I asked the salesman, Noor where my vehicle was located and he mumbled find it yourself. That was completely disrespectful and unethical for a person that's suppose to be in customer. I asked him to repeat his comment and he asked for the keys as I headed out the door. Noor set off my alarm to locate my car and handed me the keys before walking away mumbling. It was absolutely uncalled for to be disrespected because of the sale being declined. Horrible Customer service and lack of respect. No star deserved read more

Bought a used car from this dealer (bought the premium warranty and paid cash for 50% of the loan upfront) the car was not a Honda and they assured that they could service any car anytime at their dealer or provide loaner car if needed to be sent out. Within 2 weeks the front and rear brakes and rotors were shot and were not covered by any warranty, dealer offered no help. Had the car for a little over a year and any time it needed service it would be there 8+ hours for an oil change and even had to bring it back three days in a row for a tire rotation and tire alignment, each time it came out worse than it was originally and each day the car was in their center for 8+ hours, and when you call back for an update the customer service person gives you attitude and hangs up. Each time the car would "be ready" at exactly the time their service center closes. When service was required and the car needed to be sent to original dealer they would not provide loaner like the salesperson assured over and over. Overall never had a good experience when dealing with this dealership at any level from sales to service and would not recommend this dealership. Part of the reason I sold my paid off car from this dealership to Carmax was to avoid having to use this dealership for my service ever again. read more

Hidden fees, unethical practises and tactics, nearly two months and no title from a company they made us pay $400 dollars to title our vehicle. Called to ask the dealer to get a hold of ATC and they said "we don't deal with that" and hung up. ATC can only correspond to the dealer and not customer. We were forced to pay this fee, among others which we verbally refused to many times. We're considering contacting our lawyers. read more

We purchased a used vehicle, and the process was seamless. Noor was our salesperson, and he was great to work with. Honest, good communication and went above and beyond for us. Not the typical used car buying experience. Would buy a car from Noor again! read more

I took my daughter's car in for service yesterday and I asked to speak with Alberto. All the employees wouldn't address who was Alberto. Well I found out Alberto was the General Manager and wanted to know who gave me his name. Don't waste your time dealing with this place . The salesmen and General Manager were very unprofessional. read more

We are repeat customers at Napleton Honda, Gerald Griffin is always very helpful and provides excellent service before and after the sale, as does the rest of the sales team at Napleton. The Gerald and the team at Napleton did their best to make buying a new car during the vehicle shortage as painless as possible. We will be back for our next new car purchase, hopefully under better circumstances. read more

Ed Napleton Honda - Car Dealers Near Me - Oak Lawn, Illinois

Nicole sold us a 2025 CRV Hybrid Sport and she was amazing. She is extremely truthful and keeps it real. At no time did I ever feel I was talking to a car salesman , she wanted to make the sale of course but she stayed true to herself and treated us with respect. I can't speak for any other employees there at this time but Nicole was awesome. We were able to get max trade value. Nicole didn't know complete insane outs of the "Hybrid" but she made that very clear and we respected her even more for that honesty. The only thing I wish could've been different was the dialogue in regards to the warranty , it wasn't added in with the monthly payments. We were at a certain amount and they met our mark but after going to finance the payments went higher due to the warranty. I just wish the warranty was talked about before the financing department, that could've been our fault and inexperience as buyers but we are people that try to trust other people. I believe we could've gotten a lower monthly payment if we knew what we know now. Even with that set aside we are very very happy , the truck is amazing averaging 42+mpg "I got the truck up to 49.8mpg" , Nicole was amazing. We plan on having this truck until it's paid off and will buy another in due time at Ed Napleton 95th. read more

A welcome change in buying a car. Our salesman Bob was helpful and took the time to understand what we needed. The sales manager Clarence worked with Monica in finance to get a killer rate. Go here!!! read more

Tried to shop online, found a vehicle I liked and was talking to the Internet department. The person I was talking to (Dee Dee?) was very helpful and accommodating. Dave the manager called me to try to set up appointment. I said "Entice me with some savings to get me in" he then shared with me that in fact the price was going up $910 due to a "service fee" that had to be added. I told him I wasn't interested in paying more, but I would be willing to buy for the advertised price. He said they couldn't possibly do that so we ended the conversation. Everyone was nice and professional, including the manager it was just very disappointing they would not sell a car at the price they advertised it at read more

Ed Napleton Honda - Vehicle Price - Car Dealers Near Me - Oak Lawn, Illinois

I recently purchased a vehicle from this dealership and am very satisfied with it. My sales consultant was Jalal Abdelrahman who was nothing but polite , knowledgeable and considerate of my requests of what I needed. Other staff were friendly as well. The process went a little bit longer than I anticipated but overall it was a great experience. I would definitely consider utilizing this facility again and also refer my family and friends. read more

I had an excellent car buying experience! I ended up with a Honda Accord and it was simple, easy, unforgettable, and truly one of a kind car buying experience. I am not new to buying cars, so trust me! You are in great hands! I am grateful for such a seamless car buying experience. I know car shopping and care buying can be stressful, so definitely go in and Ask for John Syriani! John has patience of an Angel because my mom had a million questions! He put us at ease while being very hospitable. He offered coffee, tea, & water during the final steps of financing the car. read more

Five Star all the way!! Johnny Syriani, the sales manager was the consummate professional!. He was helpful in assigning me the best salesman, Ed, and following through the entire process. Ed Mansour, my salesman, was so knowledgeable about anything I asked about! He also took the time to help me familiarize myself with my new Pilot. He also programmed my car garage door opener feature! I can't say enough about the way I was made to feel as a customer and how valued they made me feel... I'm a for life client, from hence forth. And I will recommend this dealership to anyone who asks me! Thank you Johnny and Ed for the best service ever!! read more

Ed Napleton Honda - My new Honda Pilot from Ed Napleton Honda! - Car Dealers Near Me - Oak Lawn, Illinois

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I made an appointment at Ed Napleton specifically to test drive a CR-V Touring, which they said they would have ready for me upon my arrival. When I arrived, the woman who came to help me was Monica Martisek. Monica Martisek was dismissive, rude, presumptuous about my ability to afford any vehicle, and ultimately refused to let me test drive any car. She wouldn't even answer my questions about my options with Honda in general and made it very clear that she was trying to get rid of me and my mom. My family and I have owned several Hondas in the past and have never had such a poor experience with a dealership. I would not recommend anyone purchase a vehicle from Ed Napleton with the customer service being so poor. read more

My husband took our Honda CRV in for an oil change, tire rotation and basic maintenance. When he brought the car home I noticed a lug nut missing. I call the service department and they told me that the mechanic broke off the stud and couldn't put the lug nut back on. Why didn't they tell him that? We will never buy a Honda again because of the poor service we received. Please be careful when taking your care here for service! read more

Don't go there. They trick you and dont care about you. They only care about how much money they can squeeze out of your hard working money. They sell used cars in bad condition with little work or none when the car has a problem and needs to be fixed before to list it on sale. They also uses the window tint fraud, claiming that they did the job but in reality the vehicle had already installed the tints by somebody else and charge $2000 for it . Stay away from them! read more

Came in looking for something to trade in our car for since family was growing, to our luck we had Majad Faraj who helped us make it possible. Looked for the most affordable yet luxurious car for us and accommodate to our budget. Will continue our loyalty to Napleton due to their amazing service! read more

Purchased a used 2020 Jeep from them, it had some damage they agreed to fix. They had the vehicle for over a week, every time I called, i would get the run around or they would just put me on hold (and they never came to the phone for over 30mins). When i finally got a hold of them they told me they took it to another dealership and i needed to call them. That dealership had no clue who I was (but the other dealership was more helpful) Worst experience in buying a car, not worth the deal on the car. read more

CAUGHT!!!! Read law suit!!! https://www.ftc.gov/news-events/news/press-releases/2022/04/ftc-takes-action-against-multistate-auto-dealer-napleton-sneaking-illegal-junk-fees-bills $10 million in damages! This particular dealer was the first on the list of defenda ts!!!! When looking for a new car be aware of a few things: 1. They automatically add a 1500 charge to the sticker for the "Ed Napleton Experience" oil change, free washes etc. This is on top of the inflated sticker price. $33K sticker will be $44K when they finally show you the price. Each additional line item is meant to be questioned and wear you down so you waste time there and maybe agree to their price. And they will throw the chip shortage in your face every chance they get. 2. If you take a car for a test drive, they run the "Hey so n so do you have the keys to the Civic (car you just test drove), the customer REALLY WANTS IT! They do this right in front of you so you hear it and they can point it out. Wouldn't be surprised if it's the dealers' relative was playin the part of interested customer and using the test drive car to run an errand. 3. Check the mileage on the car you are buying. There was 400+ miles on the car we bought and they wrote on the purchase order 20 miles to claim its brand new. 4. After you do the deal on the price, they make you wait another hour to talk to the warranty girl to wear you down so put that in the deal before agreeing, no stall tactics. 5. Warranty girl went from 3000 we said no to 2000 we said no then last ditch effort 1500. I understand and respect the hustle to a degree...we all gotta eat and feed our families, but at this level it just seem all greed to me. read more

Had an oil change appointment and my car wasn't even started until 50 minutes later. They also tried to sell me air filters for around $120 when they can be purchased for around $40. Next, I asked about having the inside cleaned up. At Community Honda in Orland, this is called a deluxe wash and costs $15. Here, I was told I would have to discuss options with their private detailer, whom I might add never came to talk to me. Lastly, they tried to sell me a new car for 5k over the msrp price. Keep in mind, the dealer pays way under msrp, so that's an extra 5k profit on top of their regular profit. Never again will I be coming here read more

So Monica Martisek, the Finance Manager, blew me away! She called me 5 days later after I bought my car, to tell me that she was able to get me a lower rate for my auto loan! Knocked $9 a month off the monthly car note! And I didn't even know that she was going to do that! Monica is AWESOME! And is worth every penny AND MUCH MORE that you guys are paying her! Ed Napleton will definitely be the 1st place I come to buy my next vehicle! And I'm going to recommend all of my friends and family to try Ed Napleton 1st! Thanks Monica! You rock! read more

Came in just to get an idea of pricing and see what they had. Sales guy ended up wasting damn near an hour with vehicles that didn't match my needs at all. He went to the back with 3 times for no reason. The worst was after the showed me the first car that didn't match, he asked me to wait while he checked one more time with the inventory team. I said fine to be polite - made me wait 10minutes and then just showed me some random car that wasn't remotely a fit. read more

If I can give them a zero star, I do it! Beware, they post low pricing to get you in. During the purchase process thy add all sorts of packages and joe the price is 6k over the listed price. Do not buy their warranty plans. They printed 7 years. It when I called the warranty company, I was only warranted for 2 years. Called the finance manager and she never returns calls. This is a horrible place. Don't fall into this trap, go buy your car else's and save $$ and headaches. They are horrible!!!!! read more

Worst Car Shopping experience ever March 19, 2023 By Mark C. from Homewood, IL. On March 2, I saw a 2019 Jeep Wrangler advertised online for $31,000. I called to make sure it was still there at that price. They said yes. March 4, I went to check out the vehicle. I got there and what happened, the bait and switch. I expected to pay more because the add stated taxes and titled not included and I knew I would purchase an extended warranty. The salesperson said there was an alarm system on the catalytic converter and on the rims that's already on the vehicle and the price of this will be added on. I pauses, asked questions and agreed. They preyed on my fears. It's crazy in the world and why not have the extra security. The sales person also said I would receive 2 FREE OIL CHANGES AND TIRE ROTATATIONS. After we did the paper work I notice there was a charge for the paper work I saw i was being CHARGED FOR THE OIL CHANGES. $399 FOR 2. I asked about it. The finance person said 'We have to do it this way for you to get it. I said, WELL IT;S NOT FREE. SHE SAID IT IS, I KNOW IT'S CONFUSING. SHE WOULDN'T TAKE IT OFF. I knew my credit union could get it off. That's how I was financed, United Credit Union. After I signed the paper work the salesman said I needed to come back to get the alarm turned on. They couldn't do it today because the person wasn't there. While i had the car at home waiting for an alarm appointment i took the Jeep to a local mechanic, Mavis tires in Calumet Park. They jacked the car up. We look underneath the car, front to back. NO ALARM!!! I was informed by Mary in Ed Napleton finance that my credit union gave me a lower rate so I had to come to do a new contract. GREAT! I told them to take off the price of the alarm system that's not there and the oil changes or the deal is off and they can keep the Jeep. After a lot of arguing those Items were removed. There was also a charge for an interior protection plan, Xilion protection, that I did not want that is still on my contract. After I initially posted this review John Syriani called. He said if I took down this review and wrote a 5 star review, he would issue a refund for the Xilion protection plan and give me 3 free oil changes and tire rotations. I did this the same day. As of today, Thursday March 23, 2023 he has hasn't done anything. Now he says it's contingent on the review being removed from reputation.com, a dealer platform that consumers can't see but his corporate bosses can see. I'll never recommend this dealership to anyone! read more

Took my vehicle to get repaired to pass the emissions test. Not only did they fix the problem they took the car to get emission tested and it passed! I am always satisfied with the service there. Thanks to Richard for top notch customer service read more

Bought 2 brand new Odysseys from this dealer. The last one being a 2024 Odyssey purchased on September 15, 2023. Was insistent on blue color and did not have in stock. Tried to talk me into the dark grey color but was trading in a 2013 grey color and was determined to get a blue one. Left the dealership and went home. Found one in Lisle and made an appointment to go see it for the following day. Anyway, in July, we noticed a dime size sort of rust mark that had been covered up with blue paint above the rear passenger side tire. Mentioned it to Rick in the maintenance department when I went in for oil change and tire rotation. He agreed it should be addressed and said he would bring it to his managers, Jeffs,attention. About 15 minutes later he came out and told me that would need to bring it to their authorized auto body shop on 121st and Ridgeland for an estimate. I did and the estimate was $955.00. This was on a Wednesday. By Friday I still hadn't heard back from anyone so I called a Johnny and he stated that he couldn't get Honda to cover it since it was not caused prior to delivery. And I should have noticed this sooner. But and Eric Soto would be calling me back on Saturday. Well no one called all weekend, Labor Day weekend. On Tuesday I waited until 11am and tried calling Eric again and was told he was on a zoom meeting. About an hour later received a call from Johnny again saying that they will not cover this and maybe if we had seen it a week or so after bringing the car home, it would've been different. I told him WE DID NOT DO THIS!!! He said he knows but there is nothing they can do. Was very hurt by this and felt we have been loyal customers and purchased 2 brand new vehicles from this dealership. And they couldn't pay $1000 in good faith and repair something we did not cause. Sorry Mr. Napleton but you lost 2 loyal customers over $1000!!! read more

Shady Shady Shady. I negotiated to get two sets of car keys with my sales rep. Had to go back three times to get everything finalized. Then the Sales Manager won't provide the promised key. Some of the paperwork magically disappears and they give me the car on empty. Oh yeah. The guy I bought the car from doesn't work there anymore??? Wonder why??? read more

Mark S and Cordero by far the best, needed a car and they made it happen that same night. Definitely sending family and friends over to them and will come back! Best customer service, they were friendly and attentive. read more

Went to buy a new car. Got to the point where the sales manager did his song and dance. This guy would not get over the need to up sell the overpriced Protection and floor mat package. Basically a $1500 after tax add on. Z $500 mMore than they offered me for my trade in. Would you trade your car for paint protection and floor mats? The laugh was when he pulled the deal out from his sales person and said - I never offered you that deal....speaking of the crappy trade for mats offer. He then followed the typical logic that his competition xxxxx Honda in xxxxxxx would never give you the $$ for your trade. 4 hours later driving out of xxxxx Honda in my new car and ordering my Weather Tech mats. $295. Sad business practices. With online car quotes these sales managers have lost their bargaining advantage. read more

I had the opportunity to work with trovoy here at napleton, and I am pleased to say I had a pleasant experience. Not only was he knowledgeable on the product but he led with humanity and gave me a peace of mind that not only was I purchasing a great vehicle but I also purchased from a great company! read more

I wish I could give this dealership a 0 rating. They had a CPO 2018 Honda Civic advertised for $20,500. KBB said a fair price for the car from a dealership is about $16,000. When it came time to negotiate, they gave us a completely different price (about $25,000) with a bunch of dealer "installed" "options" that the salesman admitted was "pure profit" for the dealership. Wheel locks for $400, floor mats for $600, and some "molecular emulsion" for $1,100 that was "already applied to the car's interior." Nowhere in the listing on their website, nor on Cars.com were any of these "options" advertised. When the sales manager insisted that this $1,100 "option" was non-negotiable, we left. Ed Napleton Honda of Oak Lawn will lie to your face and try to gaslight you into believing "options" aren't optional. STAY AWAY read more

Harrowing experience. Came in for an appointment for an oil change. Waiting for 5 hours! I look around the waiting area and the only people still waiting are other black people that got there before during or after me. They serviced everyone first. A warranty came in and out within 30 minutes. I will never ever ever ever use this location again you all are disgusting and honestly please keep the same racist energy when you are going through your day to day errands. I can promise you you will run into the right one. Even sadder cause it's minorities working here too just not black. Whatever the case is. I love Honda have one since 2011. Even traded in my old for a newer one. But this location is despicable. If you are black do your business elsewhere!! read more

Den of thieves and liars. I have no idea how these people sleep at night. Agreed to purchase a car for price on sticker, pay all cash, no trade in, no financing, should be real simple. When I'm ready to write the check the Sales guy comes back with $4000 worth of options that he says are already on the car, like paint and upholstery protection for $1400 and floor mats for $900. I told him I don't want the options but he says they're already on there. Then he pulls the old "let me talk to my manager". He comes back and says I have to buy one of the options because they need to make money on the deal. I got up and left, told his manager his place was bullshit. This place is full of bullshit artists and liars. Most look like they just woke up at the bus stop. Never ever go here. Probably the shadiest car dealer I've ever been to. read more

My experience with Ed Napleton was not a good one but after several months I can report that the situation is more or less resolved. Here are general notes about my experience: 1. I arrived with a quote in hand from TrueCar. This quote was not entirely honored as I was presented with a bill of sale that included several added-on "services" bumping the price by about $2000 above the quote. I sat with Sam for 3+ hours trying to get rid of the add-ons that he insisted be included so the dealership could "make a profit" (his words). After those 3 hours I could only get rid of two of the add-ons, though the initial price of the car was also dropped a smidge from the initial quote. 2. After the initial numbers were agreed upon, additional items were apparently added back to the sale price and a bill of sale produced without explanation about the changes. I falsely thought they were the same numbers we had spent several hours negotiating (because I was exhausted and really why would they have changed) and signed the document. 3. I was never given a copy of the bill of sale that contains a breakdown of the price or the items added back in. 4. I then spent another hour with finance going over terms and warranties which felt very rushed and I didn't understand all the numbers that kept going around buckling to the pressure to just sign things. 5. A couple weeks later, while reviewing the documentation at home, I noticed a discrepancy in the numbers and immediately called Napleton. The first couple people couldn't fully explain the issue until I talked with John where it was recognized that the difference seemed to be accounted for by the addition of a destination charge as well as the ShadowMark add-on. 6. On that phone call, John agreed that the ShadowMark fee would be refunded, but was also told that it was normal for the destination charge to be added to any deals made below MSRP. An odd note was that John mentioned that the ShadowMark fee was included in the Napleton Premium Care service, hence why it was being refunded, but it was initially a unique line item when Sam and I were talking. 7. I later found and noted that the destination charge was included on the initial quote from TrueCar so it should not have been added again. A short time after an additional conversation over email where I forwarded John this document it was finally agreed that the destination charge would be refunded as well. 8. I sent an email to confirm the total amount to be refunded to which I received no reply. 9. A couple weeks later, I noted the destination charge appeared to have been applied back to the financing account but not the ShadowMark fee. I sent an email to inquire about its status but there was no reply. 10. A few days later I called John to get confirmation about the additional refund, and was told it was in the works and am now waiting to see if it gets applied correctly. 11. After more times passed, the final refund was not applied. Contacting John again, he showed the check was cut and sent and provided the info. I called my bank and they couldn't locate it likely meaning it was lost in the mail. 12. Contacted John again to inform him what was found with the bank and he agreed to cancel that check and cut another one. 13. That refund was noted by the bank a little over a week later. 14. As a final note, the extended warranty that I was told I could cancel at any time for a prorated refund, apparently requires my presence in-person to do so which is difficult with my current schedule. The fact that a cancellation could only be done in person was not noted during the conversation during which I specifically asked about cancellation and agreed to the extended warranty only because of the apparently easy cancellation policy. Too good to be true I guess. read more

DO NOT BUY A CAR FROM THIS PLACE. I went to purchase a 2018 Honda Civic and the amount of swindling they tried to do was repulsive. The sticker price online was 21,000, after their fees and additions the final cost was 28.4k, meaning the cars purchase price skyrocketed another 7.4k just off of fees. After an hour of negations and specifying multiple times I only want to pay for taxes, plates, and registration they finally remove the fees (which was extremely difficult to get Alberto and Ron to agree to) they kept a "certification fee" of $1850 on the car telling me it was the 100k mile powertrain warranty even tho the powertrain warranty was already included in the original 21k listing price on their website in the description THEY typed out. After that blatant lie to my face I decided to walk out and find a vehicle to purchase else where. Either they have no clue what they are posting then trying to sell or they are grade A swindlers who are trying to screw you for every dollar you have. Completely unacceptable. An this has left a permeant stain on any future car buying experience I will have. read more

I had inquired about a car on the internet, the person I had the exchange with wasn't there so they introduced me to another sales person . Explained to him and showed him the email of the car I was there to see. We found the car, he showed it to me and we proceeded to talk. I told him , this is the price of the car plus fees and taxes correct? He reply's , " let me speak with my manager."" When they have internet pricing and don't honor it , there is a problem. I don't like the, " let me go talk to the manager game" to begin with. I'm simply here to buy a car. The manager stated the price will not be honored because we have covid pricing and that is Msrp. Needless to say, I purchased a Toyota. I have never dealt with such poor professionalism. read more

Genuinely thought I was being punked at this place. I'm a first time car buyer. I get matched up with a random salesman... fine. He starts off asking me generic questions. I tell him what I do for a living which happens to involve law making and he goes on a tangent about an idea for a law he has rather than talking about the car I came into look at. I get these people are trying to be personal but it was getting to the point where I wasted so much time there not seeing cars. I was genuinely confused at one point if I was even going to see the car. Basically couldn't have gave less of a shit whether I got a car or not once I mentioned I worked in that field. We don't talk about my price range, whether I'm buying or financing, what kind of car I'm looking for, none of that. He only wants to talk about his law idea. Only when I mention something about my current car does he remember that he's been supposed to have been getting the keys for the car I'm interested in. Finally we get to the car I wanted to see. He doesn't look at it before I go out there (every other car dealership I've been to, the salesman looks at the car first). We get in and it's FILTHY! Filled with cigarettes, pop cans, garbage, you name it. He lets me drive the thing. The brakes are messed up and the car battery dies in the middle of the test drive. The salesman makes no effort to sell me another car and starts on about his new law idea again. I couldn't get out of there fast enough while trying to be polite. Literally the worst/weirdest experience I've ever had trying to buy anything. Maybe I'd say better things if I had different salesman but who are these people hiring? read more

I'm ready to buy a 2021 Honda pilot. Tonight was the second time they had me come in there and sit for 90 minutes waiting for someone to help me. It happened last night and this morning the manager called me and asked me to come back in. What happened when I got there? Just have a seat I'll have someone help you in just a minute. 90 minutes later I walked out the door. Can anyone recommend a Honda dealer that doesn't suck? read more

The mechanics currently are on strike at this dealership I didn't want to impact them in any way but I definitely needed my car to be serviced for this up-and-coming year I don't know what the strike is about but far as a customer I've been going to this dealership since I've owned my Honda I purchased it and I like the same people working on my vehicle for consistency and a way to keep track of everything that I have done and what I need done thus far I was able to go on the website and print out a coupon that save me over $25 for this visit and when you own a car you know that every penny counts So today I was able to get the oil change tire rotation filter change and a car inspection for under $60 My car passed everything with flying colors and I don't need any major work done thank God This dealership has changed locations from the time I bought my car it was located further down the street So is newly remodeled I like the fact that they offer snacks and hot drinks that are complementary This particular salesman did not try to sell me anything that I did not need you just confirm what I have done thus far and show me that the car is in pretty good condition I really appreciate that I don't like to have Services pushed on me that I do not need or that can wait that are not a priority read more

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Save yourself a headache! wish I would've read the reviews before coming to this dealership. "CORDERRO" was VERY UNPROFESSIONAL AND RUDE! If I could give a "0" star it would have been appropriate! After giving an offer, this bad-mannered sales manager CORDERRO got mad and told us "Are you here to waste my time? Do you think this is fun?" Is this how you treat your customers? After being disrespected, we left the dealership. You just lost a potential buyer! Our experience was truly miserable. We will NEVER buy from this dealership! read more

So I bought a car 1yr ago, luckily I got extended warranty because when it hit about 10mnth mark everything started to go wrong.. I own a CRV btw. I brought the car in for fuel injector (I'm a girl, but I know about cars) but since the lights weren't flashing anymore they said they couldn't diagnose it.. umm you don't need to I just told you what was wrong and what to look at..So, I leave with my car and a fuel injector that's slowly going . Next month it's the Ac. I take it in ,they diagnose the problem, I ask if my car is ready or do they need more time...he said he's waiting on warranty to give the ok.. Literally 4min later, he texts that the car is ready. Hmm ok.. so I go get it and have to pay 100 deductible which is fine..He proceeds to tell me I should bring it back in a few weeks to make sure the leak stopped..ummm if you got a new part there should be no problems.. Now here we are a month after that gets fixed the fuel injector is getting worse and the lights popped back on so now this time I take a video in case they go back off by the time I get to dealer.. I send video to the guy, he says looks like the fuel injector..ummm no shit I told you this last time..Anyway he tells me the soonest is 2 weeks that the part would be in.. ok can I get a rental to go home with.. He is tells me we don't give out rentals...(lies) then says they'll give me 35 a day towards a rental if I want..ummm excuse me? No I don't.. now I'm beyond pissed. I leave w my car that's fucking up. Well someone calls to check and see how service went, well she gets an ear full and sounds very pissed herself..she said I'll call you back .Well 5min later service dept calls back and tell me they have a rental for me..(thank you to the lady that is on top of these things)now I go take my car in n get a rental (which was disgustingly filthy) ,I have the car for about 5 days and they call m say my car is ready..hmmm that was a quick 2 weeks.. yea we got an emergency kit sent over.. sounds fishy to me but ok.. I get my car and pay another deductible and leave..well I get in my car and now the AC doesn't work.. I call and they say they can probably squeeze me in 2 days from them. ( Definitely can't take anymore days off for this car or they won't get their payment) so here we are day 2 and the fuckin lights start flashing car shuts down and I have to get towed. The exact same thing that happened and caused fuel injector to go out and THIS IS WHAT THEY FIXED!?! MIND YOU I'VE ONLY HAD THIS CAR 1YR. and it's been in the shop more than I drive it... So now here I am ANOTHER day off of work to go get another rental from them.and (still haven't got my deposit back on the 1st rental. They act like it's no big deal! So DOD THEY REALLY EVEN FIX MY CAR? OR DID THEY JUST RESET THE CODES CUZ HE NEEDED HIS RENTAL BACK? DID THEY REALLY EVER FIX MY AIR OR JUST PUT A SEALANT IN ? ARE THEY REALLY CONTACTING THE WARRANTY PLACE OR JUST KEEPING THE DEDUCTIBLE EVERYONE PAYS? I know for a fact that I'm not the only one dealing with problems from this specific Honda dealer.. Even the tow truck guy said that he's at that dealer bringing cars Alot..Never been to any other dealer this much.. I think it's time to get a lawyer read more