I have been utilizing your dealership for quite a few years. All have been a very good experience. Most recently I had service - Yesterday, 2/3/26 and I cannot speak more highly of Meliton Criz's assistance and customer service, and professionalism. I do not know the name of your cashier, but I did thank her for the same qualities. Good job Ed Napleton Honda and THANK YOU! I am a senior and it's refreshing to receive such service. L R Jones read more

I had an amazing experience purchasing my car. Jilly was my salesman and he made sure I got exactly what I wanted. I'd recommend anyone to Jilly read more

Customer service is not the same when you take your car in to be serviced.. Don't like the parking situation.

Let me start off with the conclusion, stay away. I have gone to this place three separate days in a row and I have dealt with a different person every single day, sometimes even two different salespeople in the same day. They ran the gamut from extremely aggressive and pushy to the point of being insulting to being completely uninterested and never following up with a promise to provide a link to the financing application, to being super friendly at first but then appearing shocked when I would question why they had no service records for a vehicle because apparently it it boggles the mind that a dealership would inspect a vehicle when they get it and keep records of this, to again not sending me the requested information after I broke off negotiations for the third time and left. The sales manager apparently has only one approach to negotiation, which is to respond to your very first offer with a final offer written in big letters on a sheet of paper and take it or leave it, buster. Finally earlier today I called the finance department to try to cut through the red tape and ask if they even are actually set up to apply the federal EV credit towards the purchase pricel; a woman answered who seemed confused as to what I was asking, only to take my information and say she'd call me back - spoiler, still waiting on that call. In the last 2 days I have seen people walk in and walk out without purchasing a vehicle mere minutes later, even though one managed to make it all the way to the finance department before walking out, which mirrors my experience as I'm relating it here. The funny thing is in both cases we were looking at the same car at the same time. Do yourself a favor and look at the next highest listing at the next dealership, you might just get lucky to have a better experience. God knows it won't be hard. EDIT: This morning I was contacted by a salesperson by email asking if I was still looking. Being a menace to myself, I responded and said that I still wanted to talk about this vehicle. I therefore called and asked for the salesperson who signed the email; the receptionist said they have no such salesperson. Puzzled, I asked to speak to someone else; someone else did pick up the phone and then said the sales manager was on it and was going to call me. And so he did later in the morning, as I understand now after having read this review. We ended up striking a deal and I asked them to bring the process forward; he said he was going to work with finance and get back to me within the hour. Within the hour, he called me to tell me that without him knowing, the Internet Sales Manager took a deposit on the car AS I WAS CALLING EARLIER AND TRYING TO TALK TO ANYONE IN SALES AS NOTED ABOVE. Then, instead of saying hey, you came here three days in a row and this has been aggravating for you, we will honor your place in line, the sales manager, the Internet sales manager and the general manager all decide that the ethical thing to do was to "not disappoint yet another customer" and to let the guy with the deposit proceed. As a consolation prize, I was told that if the process fell through in a couple of hours I would be allowed to take another stab at it. Of course the other guy closed the deal and purchased the car, and then - because why not go for broke - I am offered a car with a completely different trim level and in far worse condition instead. When I reported the car being a shambles - as I did yesterday to the salesman - I was told "the porter pulled the car up and looked it over and it looked fine". I proceeded to provide pictures I took yesterday showing a warning sign clear as a bell on the dash, with a message "SERVICE REQUIRED". Never mind that as soon as you drive off the dash displays an error with the front parking sensors and later with an inability to read the road signs. Did I get a call with an apology in person? Nope. Text. I have no more words. The above should speak for itself. RUN AWAY. read more

Paul is an incredible guy! He is a true professional! I really appreciate his dedication to make people lives easier! I'd recommend this dealership to anyone for anything! thanks read more

I purchased a new Pilot Trailsport December 5. Adrian was excellent with helping me get through the process quickly and painlessly. Since the purchase Adrian and the dealership have reached out several times to make sure everything is great with the car and to see if I needed anything. All in all we had a wonderful experience at Ed Napleton Honda. Thanks again Adrian for all your help! read more

The sales people attach $10k to every deal somehow someway, DO NOT tell them the top dollar you can afford for a car they will make sure you're $200 over on your budget, tell them the lowest dollar you can afford. They will screw you every way they can! read more

Let me start by saying I have purchased 4 vehicles from Ed Napelton Honda and family members and co workers I have brought to Ed Napelton to purchase vehicles so for years Ed Napelton has been good to me. So July of this year I was having problems with my radio, the GPS will just go out on my Honda Pilot so I was told it is in warranty so they will order it but it will be around October but I am still using the blue tooth so okay. Now it is the end of December and I still don't have my radio, first it is ordered, than someone says it is not ordered. So I am wondering if they are waiting for the warranty to expire than I have to pay for it which would be really disappointing. Second I went to Honda for my routine oil change and tire rotation and filters which they priced at $300.00. I had a coupon sent to me on email for 59.95 oil change, the service guy immediately said If I don't show him the coupon they can't honor it. Well if I bring it up, than I have seen it. I have a regular service guy Chris. I go to them for everything but he was off this day, I should have waited for him to come in another day but stayed with them. It took me a hour to find the email, even though I purchased 4 vehicles from them. Next there was a recall, I asked him how long, he said two hours because I set up an appointment earlier. Than they had a restaurant grilling food I thought that was cool for them, so I asked if I can pay for some food which the response was "This is just for us" Okay. Now 4 hours later, I have to find my sales rep to look for this service guy who never gave me updates or anything and when he walks up with my sales rep, He looks at me, oh he had some challenges but he should be finishing up. You could've told me that, kept me updated, or at least offered some food since I ask them about it. Even though my sales rep Gerald was going to let me pay through a tip to get something to eat, I didn't feel good because the service guys was looking at me like I was stealing from them. In the end five hours later they finally said my truck is finished the service guy said we will get you a discount next time you come in. Why don't you do it now., and I am gonna believe you will do that when you wouldn't do that for the oil change. The problem is Ed Napelton used to stand on customer satisfaction and caring for customers and now you got some people around there (Well I will say it, he looked at me that black dude(being nice with my words) can wait till we say something). But their customer service has went really down. Now Chris in service, he is the man, and next time when they tell me he is off, I will make sure to come back next time, but I am at the point right now where I am in my last Honda. It is sad. read more

I want to start off by saying that this Honda dealership used to have a stand up group of salesman working for them, but not anymore. I bought an SUV last year. I was preapproved and the deal should have went smooth. My credit score was higher than it's ever been, But this wasn't the case. I paid more interest on this SUV than I've ever paid since I've been buying cars. These salesman took advantage of me and instead I walked out of there paying the most interest I ever paid on a vehicle. They took advantage of the fact that I was a female buyer who was purchasing a car by myself. I thought that when I was going back and forth on the monthly payment that I was getting a good deal, but I wasn't. They were able to get extra money out of me through the financing. After going home that day and realizing that I had gotten a bad deal. I immediately brought the car back the next day to try and return it. They told me that I could not get another car. The salesman that sold me the car( Bob Bathsuka sp?? ) totally ignored me the next day. It was if he hadn't ever laid eyes on me. Please try another Honda dealership. They no longer have the same reputation they used to have in the past. They will try and swindle you especially if you are not savvy and are a woman. read more

This just for John sale manger fixed the issue with customer right away. Because sales proses need to be improved read more

Bob got me a car that I could afford, had pretty low mileage for a 7 year old car, but I was suggested to get extended warranty, which I did. I hope this car lasts as long as my other car did. I also got a low rate for my loan. read more

Out-of-State Buyers....BEWARE! The Owner suggests there are numerous reasons why drivers choose Ed Napleton Honda. Raving about his teams of sales advisors, service technicians, and financing experts who are trained with "one" focus in mind...."to address needs of the customer with the utmost respect, care, and attention to detail." Well, that was NOT my experience! It all started with my finding a car at Ed Napleton, which was in a whole other State; requiring 5+ hours of travel on my part. *But, when you find the "1" sometimes you have to do what you have to do. 1st Issue: I had to travel by Plane, Train, or Automobile to get to IL., I had to make travel arrangements. Problem is, I was flying to FL, the next day, after working a deal, so i offered to leave a substantial deposit on the car to 1) show my serious intent to purchase the car and 2) to lock down the deal so it wouldn't be sold before I got there. I should also mention that Labor Day was approaching so that wound up extending my proposed arrival & pick up date to 7-days (after discussing my intent to come and purchase the vehicle...but remember, I was willing to leave a substantial deposit). 2nd Issue: The dealership agreed to accept my deposit until they determined that 7-days was going to be too long for me to arrive. But "later said," if I could've shown travel arrangements that would've been okay. They said this "after," the deal was off the table. I definitely could've provided that! Anyway, I was told that they could send a notary to my FL location for $399; bringing me paperwork to sign & purchase a vehicle sight-unseen (never test-driven, touched, or seen with my own eyes). *Where they do that at....Who buys a car w/o seeing it? Remember I started this story by saying that I found the "1," NOT saying that I was desperate. On-line car shopping offers PLENTY of vehicles out there with the same mileage, trim, & upgrades. Sometimes you just have to be willing to travel, be patient & move quick when you find the "1," but also not be an emotional buyer...b/c it has to make sense. Fast Fwd: My FL flight got canceled, so I called on Sun. to see, "if the car was still available, If so, i could be there in the a.m by Amtrak to purchase the car, drive back home, & resume my trip back to FL on Tues. b/c of my flight cancellation. So, I did just that. They sent a Lyft to pick me up. I arrived at the dealership @ 10am and left at 7-8pm (but, I'll get to that in a minute). I did all the things you're supposed to do as a consumer buying a car: test drive, negotiate, and inspect Fast Fwd: I made the deal (buying a car with no spare key), signed the paperwork, and hit the highway about 5-6pm. *Superlong buying experience right? 3rd Issue: As soon as I get to the highway the car starts making a noise with high exceleration. Now, I'm concerned because I didn't hear this during my test drive. I call the dealer and am told to come back to have it checked out. I waited for a service appt/for them to put it on the rack....they determined bolts underneath the car were loose and took care of it. * If a car goes through a dealership maintenance inspection, why didn't someone see/catch this? Now, concerned about what else the service dept did/did not do; giving me assurance I'm buying a used car w/no hidden issues . *I'm a out-of-state buyer so, it's not like I can come back/forth. 4th issue: It's almost 8pm (I got up @ 2am for a 4am Amtrak train) & I'm faced with a 5+ hr drive to get home, for a Tues. flight to FL. Final Issue: A oil light WARNING light came on the next day after purchase. Again, I called the dealer to report the issue (to sales & finance), plus, sent text messages w/ photos of the warning . .....but, NEVER HEARD FROM THEM again. The deal hadn't even been sealed for 24hrs before I was faced with a 2nd issue with my "new," car! (-) This is the BITTER! (+) The SWEET, I got the car I wanted & a hookup for a hotel (bc I had to stay overnight)! read more

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Came in to buy a 2024 Honda Accord Hybrid EX-L and was taken care of by Howard, Pedro, and Johnnie. 10/10 experience, felt like I really got a deal and I'm in love with my new car. They even offered a little more than I expected for my trade-in. They made this process stress-free, quick and were very transparent. Recommend stopping by to at least check out what you're looking for. Ask for Pedro or Howard. read more

Ed Napleton Honda - Car Dealers Near Me - Oak Lawn, Illinois

My recent experience at Ed Napleton Honda in Oak Lawn was disappointing. Although it started well with our sales representative, Jose Sanchez, who was patient and communicative, the situation quickly declined. The finance phase with Monica was frustrating. Her repeated warnings about the lengthy process lacked the professionalism and empathy expected for a significant purchase like a $40K+ vehicle. She often ignored me, adding to the frustration of spending nearly six hours at the dealership. The unavailability of the leasing agent or general manager forced me to return another day, an inconvenience that should have been avoided. Despite assurances that Jose would handle the proof of payoff for my trade-in, I have been repeatedly contacted to provide it myself. This has become disruptive, with numerous calls and texts interrupting my workday. These issues overshadowed my initial intention to return and purchase another vehicle. While Jose's service was commendable, the problems with Monica and the subsequent hassle have left me questioning the dealership's ability to provide a consistent and satisfactory experience. I am deeply frustrated by the lack of communication and the unprofessional handling of my concerns. The excessive follow-ups have been intrusive, making an already stressful process even more burdensome. This has not only deterred me from returning but also compelled me to share my experience widely and escalate the matter to Honda corporate. I expected a seamless transaction and encountered a series of avoidable obstacles that significantly impacted my trust in this dealership. I've contacted both sales managers and have not received a call or email back. When a salesperson wants to make a sale, everyone is more than willing to go above and beyond to ensure a sale is made. Once the purchase is completed, all lack of effort, professionalism, and follow-up go out the window. read more

I spoke to DD on the phone about a tax credit for an electric car I was looking at buying and this rude woman hung up on me. Edit-- I received a call from the manager Dave who is helping me find a model Y he treated me a lot more politely and respectfully on the phone if you head over to this dealership try to work with him and you'll be in good hands. read more

My daughter did a lot of research online before finding her first car at Ed Napleton Honda. We booked a test drive, but when we got there another couple was looking at the same car. Sean (in sales) helped us expedite the process and we ended up the lucky new owners of a gorgeous black 2021 Honda Civic with only 26,000 miles. Monica in Finance was a kind, warm, professional who answered all our questions and helped us get the paperwork finalized swiftly even though it was a late night. Great experience. read more

Ed Napleton Honda - Car Dealers Near Me - Oak Lawn, Illinois

AVOID, AVOID, AVOID! If I can give this place a NEGATIVE 1000000 stars I would. I just got off the phone with EG Assurance and was told that this place had NO REASON in denying our maintenance plan, especially when it was only THE SECOND one of the vehicle. I felt sorry for the receptionist, she was the only one that treated me with respect and made me feel heard. Every "manager" that she transferred me to DID NOT TAKE THE CALL and went to VOICEMAIL. No customer service whatsoever. The people my husband interacted with made him feel like he did not know what he was talking about, even after providing the adequate documentation. Even after I arrived, I was being brushed off and interrupted and not hearing my point. I have another HONDA car in a base in Alabama and my soldier gets the BEST customer service and has NO ISSUES having his maintenance plan being honored IN ALABAMA. Save yourself the hassle and AVOID this place! They give the HONDA name a horrible rep! read more

My daughter and I took my 34 yr old grandson to Napleton Honda to purchase a used SUV. He had a high credit score for a young man. It was a strange experience. First the salesperson focused on an excellent used car with a great Carfax history. Then another salesperson told our salesperson that the car was not for sale as it was going to an auction. He then tried to sell a minivan with no carfax to my grandson He wanted an SUV. We left. I now understand why there were 10 salespersons and we were the only customers. If you want someone to listen to what you, as a customer want, go somewhere else. read more

You email me a quote, send 2 texts, call me, leave a voicemail and one more email. Then I ask if your price is the price you emailed and I get no.......there's a $5,000-$7,000 market adjustment on top of MSRP Tell me upfront rather than get me in for a test drive? I know it's a hot car in a crazy market but if you communicate up front and not play games I would understand. If I knew in the first price quote about the extra I would've moved on. I know, in the end these are 'first world problems' and in the end it doesn't really matter. Life goes on...... read more

Ed Napleton Honda - Quote - Car Dealers Near Me - Oak Lawn, Illinois

Crooks Con Artists and thieves.High Pressure SalesTactics and Bait and Switch. Especially Johnny the sales manager and Sean Pelayo the salesman. Took my money, Ran my perfect credit and threatened to sell the car to someone else because I couldnt wait another 2 hours for the finance guy and refused to let me come back. Tried to test drive a car had no gas in it told me to go ahead there was a gallon in there. This is a third world operation. They prey upon uneducated buyers and poor credit people. Stay Away at all costs. read more

I purchased a new passport from here two years ago. For whatever reason it was still post Covid and inventory was very down so they tacked on a market price surcharge that I was not very happy with. Traditionally Honda dealers do not haggle very much as far as price goes because it's a good product, that's worth the money. The service department has been wonderful. I still take it back there for routine service and have had a couple of things to fix and they have been great. read more

Jilly was very helpful in the purchase of my crv. I came in originally on a certified vehicle and with the help of jilly I was able to purchase my first ever brand new crv. game me a deal I could not refuse. I was with in budget and every one was happy read more

They advertise that they use genuine Honda parts on the webpage, but you have to ask for them prior to service and they charge more than the advertised prices then. No one has ever said anything about this or offering the parts - completely misleading. Failed to call me back when asking about this practice as well. read more

Today was an oil change and tire rotation for my 2021 Honda Accord Sport . I recommend Chris Lamon for your advisor. I only see him for any maintenance on my car. He is honest , knowledgeable, and professional!! Ladies as a heads up DO NOT USE METAL caps in your tires . It messes up the stem of the tire. I just learned this form Chris!! Good and reliable service. I recommend this place to buy a car and services. read more

I purchased a car and Jesus Rivera sold me the car. It was an excellent experience. His professionalism and knowledge of Honda Accord was impeccable. He mades me feel proud that I purchased my new Honda Accord from Ed Napleton. read more

Ed Napleton Honda Dealership. It's a joyful environment there. Have your coffee and chat with the team. The sales and management team is awesome, they treat you very well. I Purchased Honda CRV Sport Hybrid 2025 on July 13, 2024. I went just to understand the vehicle, price and finance but returned back with final decision (booked a color and trim of my choice) and next week got the delivery too The sales team member *Mr. Eric Mc Gee* was extremely caring and answered our calls even late evening or night to resolve the questions. read more

jilly was very helpful in the purchase of my vehicle. he was very patient with me and took his time to show me the best available option for me and my family. read more

10/10 highly recommended!! One of the best car buying experiences I've had! Juan is the best, ask for him! He was very helpful with my purchase. He answered all my questions and didn't make me feel like he just wanted the sale. Very patient and kind. He helped me get the best deal, and made sure everything was taken care of! I also want to give special praise to Monica, she's a gem! She made sure I drove off with bumper to bumper care. Monica was very sweet, and very helpful! If you're planning on buying a car soon, ask for the dynamic duo; Monica and Juan! Thank you guys so much for everything! read more

if I could give this dealership zero stars, I would beware beware beware. We went there at 9am to look At a car and decided to buy it and we gave them a $1000 deposit. They wanted to know if we were gonna finance or just pay cash and we said we were gonna pay cash for which they didn't seem very happy about. The person who handles the warranties were supposed to call me that morning according to the salesman at 2 I called her and she had no idea who I was or why I was calling. She said nobody has talked to her about looking up a for me. We went home to clean out the car We were trading in and get a check cut to go back to the next day to pick up the car and then they called us at 7 PM and Said. I'm sorry but we sold the car. YOU WHAT?? I've talked to multiple dealerships and they all said when you give a deposit for a car we hold it for 2 to 3 days is normal. They couldn't believe how unethical that was and they said for sure they did it because somebody was going to finance and they were gonna make more money on it. We had to go back to get our and we asked to see the paperwork we signed and they said they shredded it all. That's weird. The manager also said the sales person called me to tell me somebody was interested in the car and I told to go ahead and sell it. That's a huge lie. The salesman said he also told us multiple people were coming to look at the car that day. That's another lie.Do not do not do business with these people. They are so unethical. if they will do this when you give them money, who knows what else they will do. I give them zero And the manager and the assistant manager did not care. I wouldn't buy a car from them if they were the last dealership on earth. read more

I just bought a CRV Hybrid from this dealership 2 weeks ago and the SUV is already making sounds. This is my second Honda and I know several people with Honda CRV Hybrid and they do not have any issues. None of them bought from this particular dealership. It has been only 2 weeks and I am taking the SUV back to address problems. I am concerned about issues in the future. I will keep you informed. read more

My starter went out on my 2015 CRV. HONDA diagnosed the issue and replaced within a day. Paul my service pro explained everything to me clearly and made the process seamless! read more

Very disheartening experience at this location! I returned to this location after telling the associate, Noor I would after visiting CarMax. The salesman under valued my vehicle and offered a ridiculous financing option. After refusing numerous times the financing option was lowered and a limited warranty was offered. I declined the offer due to CarMax having a better offer on the trade in and financing. I requested my vehicle keys numerous times and was eventually given them. I asked the salesman, Noor where my vehicle was located and he mumbled find it yourself. That was completely disrespectful and unethical for a person that's suppose to be in customer. I asked him to repeat his comment and he asked for the keys as I headed out the door. Noor set off my alarm to locate my car and handed me the keys before walking away mumbling. It was absolutely uncalled for to be disrespected because of the sale being declined. Horrible Customer service and lack of respect. No star deserved read more

I drove 20 minutes for a truck that "was ready for me to look at and test drive" just to get there and be told it was sold 30 seconds ago. Like paperwork takes 5 minutes right? "But I could show you some of our other trucks!" I called the next day and they claimed the truck was still available. What a bait and switch. I wouldn't come back if you were giving it away. read more

Didn't want to give it One star. I had to take my car here years ago. Bad experience. Unfortunately my son had to do the same thing. He paid the price WORSE than I did. Honda Acoord only 40 thousand miles head gasket went. So long story short and after the 4th time for the same thing they fixed it. The Mechanics are not Mechanics. Plus the cashier has a little bit of a attitude with NO customer friendly service. read more

Bought a used car from this dealer (bought the premium warranty and paid cash for 50% of the loan upfront) the car was not a Honda and they assured that they could service any car anytime at their dealer or provide loaner car if needed to be sent out. Within 2 weeks the front and rear brakes and rotors were shot and were not covered by any warranty, dealer offered no help. Had the car for a little over a year and any time it needed service it would be there 8+ hours for an oil change and even had to bring it back three days in a row for a tire rotation and tire alignment, each time it came out worse than it was originally and each day the car was in their center for 8+ hours, and when you call back for an update the customer service person gives you attitude and hangs up. Each time the car would "be ready" at exactly the time their service center closes. When service was required and the car needed to be sent to original dealer they would not provide loaner like the salesperson assured over and over. Overall never had a good experience when dealing with this dealership at any level from sales to service and would not recommend this dealership. Part of the reason I sold my paid off car from this dealership to Carmax was to avoid having to use this dealership for my service ever again. read more

If you are looking for a vehicle watch out here. They will not give you a price for out the door pricing. I was looking for a replacement vehicle and checked with several dealers in my area. Their dealer came up with great priced deal, so you would think. The dealer that I purchased from got me a better deal and filled in some blank spaces. They will charge you a Napletons experience price of nearly $1500 more, but will NOT disclose this until they get you in door. As of this minute I have been awaiting a pricing quote for out the door costs and nothing yet. How long does it take to add everything up? You might be better off to keep shopping if they will not disclose these facts, I did and got the deal of a lifetime. read more

This seems to be a trend based on the comments, but don't believe the price you see on their website, AND the price they email you before you come in. We were quoted $27.5K for a Honda CRV hybrid, only to find out there were two features already installed that we'd have to pay $2K more for. They were listed as "optional", but since they were installed, they weren't actually optional #makeitmakesense read more

We purchased a used vehicle, and the process was seamless. Noor was our salesperson, and he was great to work with. Honest, good communication and went above and beyond for us. Not the typical used car buying experience. Would buy a car from Noor again! read more

Hidden fees, unethical practises and tactics, nearly two months and no title from a company they made us pay $400 dollars to title our vehicle. Called to ask the dealer to get a hold of ATC and they said "we don't deal with that" and hung up. ATC can only correspond to the dealer and not customer. We were forced to pay this fee, among others which we verbally refused to many times. We're considering contacting our lawyers. read more

Nicole sold us a 2025 CRV Hybrid Sport and she was amazing. She is extremely truthful and keeps it real. At no time did I ever feel I was talking to a car salesman , she wanted to make the sale of course but she stayed true to herself and treated us with respect. I can't speak for any other employees there at this time but Nicole was awesome. We were able to get max trade value. Nicole didn't know complete insane outs of the "Hybrid" but she made that very clear and we respected her even more for that honesty. The only thing I wish could've been different was the dialogue in regards to the warranty , it wasn't added in with the monthly payments. We were at a certain amount and they met our mark but after going to finance the payments went higher due to the warranty. I just wish the warranty was talked about before the financing department, that could've been our fault and inexperience as buyers but we are people that try to trust other people. I believe we could've gotten a lower monthly payment if we knew what we know now. Even with that set aside we are very very happy , the truck is amazing averaging 42+mpg "I got the truck up to 49.8mpg" , Nicole was amazing. We plan on having this truck until it's paid off and will buy another in due time at Ed Napleton 95th. read more