Bill did an amazing job on our floors! He was extremely organized, knowledgeable and provided me…read morewith a detailed cost proposal and timeframe for completion. They were able to match my existing floors and installed them under great time constraints. His crew left upon completion without any dust nor mess and I am completely satisfied with his services! My husband liked the engineered floors so much that we had Bill install engineered flooring over our original hardwood floors in another room!

Two stars only because Bill's workers were so hard working. However, my experience with this…read morecompany overall didn't sit well with me.It felt like I was dealing with a con artist when I was done. He didn't keep his word on several things and talked condescendingly to me when I questioned him about things he said he would do. Hardwoods by Bill installed Bruce Hardwood floors on my entire first level. When Bill was vying for my business he told me he would. 1. level the floor in my living room and set off the ceramic tile around the fireplace. He would take care of the squeaky floor... didn't happen 2. said he would use silicon paper under the floors (purchased 3 roles (used less than 1 and 1/2 for 950 square feet. Hardly used any in the kitchen or bath area where there was bare plywood and I reminded him. When I was not watching, he quickly nailed it down without the paper. In some areas the wood is not tightly connected. 3. He waited 2 weeks after the majority of my floors were completed to finish the trim and to add a few pieces in the pantry and under the sink. I found enough pieces laying around the house to complete the areas he left bare from the waste they left in the garage, trash and in bags in the house. He was trying to get me to buy another box unnecessarily. 4.Bill told me that if I bought 3.25 planks which were $1,000 more than the 2.25 planks he would give me a discount of $250. He convinced me that the pattern would look nicer (more of the wood grain). When I reminded him of the discount, he revised my quote but added an additional $380 for not removing pushing the refrigerator and a piano aside. 5.Bill also told me that he would give me furniture pads and a care guide for taking care of my new floor. That didn't happen. When I asked him about it, he insisted he gave me instructions (still no floor pads). 6. He did not respect my house. Walked in with his shoes on my new floors without dusting his feet on the doormat and took up the protective covering I had on the floor so that this would not be. 7. They cut in my garage, my 3 season room, and living room. Dust everywhere and did NOT clean it up. I hired a cleaning service to clean up. 8. The workers came upstairs to use my private bathroom WITHOUT ASKING. It was an imposition. 9. the workers played their MUSIC LOUDLY (rock) without consideration of my work schedule, my husband worked nights, and my daughter online schooling. I would not do business with Bill again. Not that his workers didn't work well, but he is NOT trustworthy. I didn't feel valued and I spent a lot of money on his services. He did not say, Thank you for your Business. He said if you give me a referral, you can make $125 and that's a lot o money. So insulting. I would NOT recommend him for integrity issues and poor customer service.

Prompt response- good price and very efficient service tech. We will use this service again.read more

I highly recommend NuWave Cleaning Solutions. They arrived on time and completed everything…read morerequested. They were courteous and professional. I will definitely request their service again.

I had an appointment today and they never showed up and I called them multiple times they can't…read moreeven answer the phone. Seriously disappointed in the customer service

I hired Johnson Cleaning Services in June 2022 to clean windows and carpet cleaning. They did an…read moreawful job on the windows, kept blaming the spots on the calcium in the water. The windows were horrible with streaks and spots everywhere. My daughter and I were able to clean the windows just fine with some windex and paper towels. The only reason I hired a company was because I was short on time getting ready for a grad party. I also hired them to clean a bedroom carpet and stairs. Every time I had carpets cleaned by other companies, they would always vacuum first, not this place. The carpets were ok. When I left a voicemail stating my dissatisfaction with the window cleaning job, to date nobody has returned my call. Funny, they would return my call when I was setting up the appointment. In addition I sent several photos via their facebook messenger page of the terrible cleaning job on my windows, still to date no return message. I always try to support local businesses whenever possible (not to mention a neighbor too). This is so disappointing, terrible customer service. I will never use them or refer them again. They should return my money for such a lousy job, do the right thing.

Recently ordered our vinyl planking from them. The entire experience was seamless and they were so…read morenice to deal with. They also had one of the best prices around. Would definitely use them again

We ordered blinds from them for our home. Met in the showroom (which was very nice) in the summer…read moreto discuss. First time guy "forgot" to come out measure. Husband had to call to remind him of appointment. Very professional when he was here & cost was reasonable. After blinds were installed we noted that blinds had cords and we specifically asked for blinds without cords (on quote and invoice). Was told it would be over $100 for him to come back out. Choose wisely when dealing with home improvement places.

Very nice staff, worked with us to get what we wanted. They received our carpet and got it…read moreinstalled a couple weeks earlier than estimated. They have a very nice selection of carpets but the surprise is the vast assortment of ceramic tiles they have in a deceptively small looking building. Much nicer quality of tiles on display than you get in the big box stores.

Did not see fit to install drip edges or gutter aprons, or to mention it to me as an option…read more needed them installed afterwards for a higher price. Other notes; Quick work, most of the crew didn't speak English, and they were good about cleaning up roofing debris.

Treated my elderly parents poorly when they inquired about an estimate to fix a leak. Said they…read morewould need to charge my parents to even come out for an estimate because people often don't hire them after they come out for the estimate. (Hmm I wonder why?) Then suggested that my elderly parents take a picture of roof issue. Always a great idea to ask elderly people to climb a roof. My folks found a better option with a company with kind customer service. (And were happy to pay the repair costs and grateful to find respectful help elsewhere. )

George, your premier tech, did an outstanding AND epic job re-coating/re-surfacing our Kohler…read morebathtub! He should be distinguished as "King George" for his due diligence, his marvelous skill sets, his competence, dedication, politeness, humility, graciousness, and his stellar conduct and dignity! We truly appreciate him and his noble character!

Mice made their home inside the siding of our home. Prior to Service Doctor, we called three…read morehandymen & one builder. No one would take the job or couldn't get to us for months. We didn't have months, esp at the rate mice can populate. Service doctor came on recommendation to us by our pest control company. Service doctor understood the gravity of our situation & took care of it very quickly. The contractors were very professional & knowledgeable. Once the contractors came out to work on the issue, the problem was immediately solved in one day & I felt the cost was extremely reasonable. Also, Angie & Jena were so easy to deal with, returned my calls within the same day & were empathetic to our situation. Customer service was outstanding. They explained costs clearly, upfront & honestly. I would absolutely use them again & I highly recommend this company.

Chris the sales manager helped us pick out a great quality laminate wood floor for our top half of…read morethe house as we have been wanting to get rid of our old carpet to make way for our new baby and less allergens. He was informative, helpful and responsive throughout the whole process. He also gave us an amazing deal and worked with our budget! Ando and his team were the contractors hired to do the actual job and they were super efficient and fast while doing high quality work! We are very pleased with the results, which made us fall in love with our house all over again, and are confident that we made the right choice in hiring Luxury Layouts. Thank you!

I dealt with Joe as a sales person he's great and getting you to buy and terrible as a customer…read moreservice person after the sale is complete I've never use this company again very arrogant unprofessional company in my opinion and that was back in 2016