I picked RHF due to the customer reviews. They didn't disappoint. Installed oak flooring and…read morestairs in 2019. The installers were fantastic and knowledgeable. They matched the stain adjacent to a maple floor. I asked about protection for surface scratches since I had a dog business, they suggested Synteko. My floors still look great 7 years later.

I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

hey guys, we had Roland come to our home to redo hardwood floors that were absolutely a mess. I…read morecannot tell you what a beautiful professional stunning job this man did. highly recommend him,reliable. I could not be any happier , thank you so much Roland and family. The Tuttle family

We had Roland's install one room of new wood flooring which was weaved into the existing floors…read more Also, all of our wood was refinished. Roland and Roland Jr. were great to work with. They arrived on time and completed the job on time and to our satisfaction. We are very happy with the work and Our floors look amazing.

The owner, Bob, has an auto message that keeps popping up that he wants to help and to contact…read moreMichelle. She's the person we've been dealing with for 7 years and who allowed Jeff, the construction manager to leave my family room, bathroom and foyer with no baseboards over a year ago. Ripped out the first terrible ones they installed and now none at all.

Do not use FCA- they ruined $800 worth of Air purifiers because the vinyl flooring installer, Jose,…read more was too lazy to use the proper setup for cutting the vinyl planks and blasted the vinyl saw dust all over my bedroom and the air purifiers sucked up the saw dust like a vacuum cleaner. I have asthma. Nobody in their right mind would use those when the saw dust got into the motors. You cannot fix that by replacing the filters. Apparently John Fitz is an expert in air purifiers and what equates to ruining the air purifiers. John Fitz said they would only pay to replace my filters. Originally, Bill Stocky said the installer would have to pay to replace them. When I shared my receipts he suddenly had a change of heart. It also took three months to get a refund for the toilet they charged me to remove that was not removed by them.

Went through LL flooring in Merriville , with John , everything went so well from John at the desk…read more, to the installation, the installation was beyond perfect, the two guys that sent out were more then expected, the wood floors came out amazing, there work so professional, the clean up was amazing, they took rugs out cut them up in four foot bundles and stacked them neatly on my driveway for next day pick up , I'm so glad I came here for my flooring, I had them install Durrvanna , wood vinyl tile ,, My son will go through them when he is ready as well ,, Ty LL

I was looking to redo flooring on three bedrooms. Came into this store and was immediately met with…read morea sales associate. Discussed our project and picked out flooring. Weeks later, came in and picked up material. At THAT POINT, decided to use their contractor, Bill, to install. Weeks later, they arrived to install. Crew was on time and did an excellent job! They said it would be an all day job--3 bedrooms! Well.... they were done in 5 hours! Excellent Honestly, there was an initial problem with the first appointment. But the company was QUICK to resolve the problem, accommodating and very understanding! Will I recommend them?!! Most definitely Will I return for business?! Absolutely I ALREADYZ KNOW I have more projects. I will definitely reach out to them again! If you want professional, reliable GOOD SERVICE, do NOT slip on this company! Thanks LL and Bill!! Your service is truly appreciated!!

I just had a very large flooring project completed by Crown Flooring. Kitchen, laundry room, foyer,…read moreand guest bathroom. I couldn't be happier. The professionalism and quality of work by the entire staff is absolutely top-notch. I highly recommend this business.

Crown Flooring has a huge selection of materials in their showroom and knowledgeable staff about…read moretheir products. It was a pretty easy process to choose materials for my bathroom shower and they did the rest. Tiles came in within 2 weeks and the new walls and tile were installed in less than 2 weeks. I love the shower, it is beautiful! The owner, Mike, his staff in the office/showroom, and his installers did a great job!

Worked with Dana who was a pleasure from start to finish. She ordered a particular sample I wanted…read moreand upon install, ran into a few issues but Dana and her installer Jon took care of them right away. Hallway turned out beautiful!

I couldn't be more impressed with Wilfredo Romero and his team who installed our carpet today. They…read moretackled a huge job, installing 2000 sq ft of new carpet and restretching another 500 sq ft, all in a single day! They arrived promptly at 8:30 AM, and communicated their plans thoughtfully. I thought for sure they would have to come back on a different day to complete the job-- but indeed they underpromised and overdelivered. They did an exceptional job taking care of our home. They protected wall corners and the bar to avoid damage. No seams can be visible anywhere! They left the place in immaculate condition. Very professional and went above and beyond to ensure we were happy with the job. Special thanks to Autumn, the sales rep who advised us on the carpet choices and pricing options. She was knowledgeable and responsive throughout the entire process. Also, kudos to Mark, the scheduler, who was knowledgeable, professional, and so easy to work with. The quality of their work and their professionalism exceeded all expectations. I highly recommend the entire Creative Carpets team-- Wilfredo Romero and his installation team (Romero Carpets, who does all of Creative Carpets installations) , as well as Autumn and Mark for any carpet or flooring needs! We will be back soon to replace the carpet on a different floor.

The point of contact did not seem interested in my business. Very disappointing from many…read moreperspectives. Jen said "Most people who want that work do not want to pay for it". I verified her comments before I posted this.

Very nice showroom. Owner is knowledgeable and helpful. Pricing is fair. We will definitely…read morereturn!

If you want your flooring in under a month order from some where else. Then a 35 percent restocking…read morefee for returns? Then website wont even let you contact them, shows error about length. Company has nice products but operates in the stone age.

Not only does this store have a GREAT selection for NW Indiana, they are really nice people!!! I…read morepurchased gorgeous porcelain tiles from Brazil for my bath redo at my previous house from Master Tile (I still regret leaving that flooring!). Now I am removing a neo-angle shower and hoped to find about 8 tiles to match or come close enough to blend in with the few spares of the original, 1990's 12" square tiles I have. A pretty dated design so...a match? No luck anywhere. BUT at MasterTile they went back into "the trailer" where they must stash all the odds and ends of obsolete material and found a very close tile and gave me one to take home to check in situ. Not perfect, but for an installation toward a corner where it would tend to be less obvious, it better than I could ever hope. THANK YOU, Master Tile! Now if only I could have afforded to redo the entire floor and purchased more of that Brazilian porcelain tile my life would have been complete. Complete re-tiling in existing houses is not a project undertaken often or lightly, but if I ever do, I'll be ordering my product from here. Come to think of it, they are so nice I will order new carpet from them because of their great service and attitude!

We had a total remodel on our kitchen and hardwood floor in our living room…read more The whole projects turned out beautiful the workmanship is awesome. The customer service in the office is wonderful. 5 stars all the way.

From the owner: Kitchen and Bathroom Remodeling, Flooring Installation, Over 30 Years of Experience, Excellent…read moreCustomer Service