This was my first time in an Ace Hardware! I came in because I needed contact paper for a craft and Ace came up as having it the cheapest as I searched online. I visited on a Saturday morning and was greeted as soon as I entered, and an employee offered to help me find the contact paper right away. The cashier also cashed me out quickly. Overall I had a good experience and would come here again if I needed something from a home improvement store. read more

I will start with the fact that I have never been treated worse in my own house than I was by a Plumber (Mark) from Ed Youngs Hardware. He came out a few weeks ago to fix my basement toilet. He told me it was not up to code and he said that's why it wasn't working. He worked for about an hour and a half installing a vent for our pump toilet system. I never saw him do anything but install the vent. He never looked at the pump system at all. And obviously that was the problem. But he said it was fixed and I paid well over $600. Being a basement toilet, it wasn't used much, so several days later I discovered it still was not working. I called and they sent the same guy to fix it properly. He couldn't have complained more about actually having to finishing the job this time. He actually said to me, "are you on some kind of medication or something?" blaming me for the job he never fixed the first time. He said that I was to blame for the pipes being clogged. When I asked him, are you saying that I, using it at most three times since you were here, am responsible for clogging the pipes? He paused for about 5 seconds and then said "yes". I know he never really checked things properly the first time, because I was checking on what he was doing. I called and left a message with the owner and of course he couldn't bother to respond to me, a customer... and on top of all else, the plumber started raising his voice at me. He obviously was caught lying regarding even looking for any other reason than the vent issue as to why it wasn't working. When I spoke to the plumbing manager, he told me that they have been in business 100 years? How did that help me?? The guy that was in my house, should not be anywhere near the home owner. I did find someone that fixed it. Will never go near Ed Youngs again. read more

Quick follow up. The plumber that completed the job, was finished in 20, maybe 25 minutes. In-between complaining the plumber (Mark) from Eyh told me he'd have to rip open the wall, I don't know why, but that didn't even need to be done! Never a return call from a place that brags about being around for 100 years. That's like saying, we used to treat people well, but not today. I doubt they're able to compete with the plumbers that treat people with the respect we deserve. read more

Not only did a gentleman walk me to the aisle I needed, but the lady at the register knew where my coupon was hiding in the app!

This is the second time I've used Ed Young Plumbing (different issues) and they are prompt, polite, and reasonably priced. I would not look elsewhere. PS my Plumber today was a very pleasant person too. read more

I had "Brian" stop out for a plugged line in the basement. He had it snaked, cleared, and flowing in no time. Thank you for the great service!!!! read more

They have what you need in plumbing projects helpful staff. If your doing renovations don't bother going to the big box head directly to Ed Youngs read more

These guys are nothing but professional. Everyone I've worked with or spoken to is super friendly and helpful. I've used them for plumbing fixes, faucet replacement, sump pump repair/replacements, and a storm drain overflow. They even came out first thing in the morning for an urgent request sent the night before. Such a great team! Highly recommend!! read more

Excellent service by knowledgable staff. Ordered part online and it was ready at front desk when I arrived.

Truly "the neighborhood hardware store" in an era when the big boxy places that don't care about community continue to somehow attract customers. All you have to do is pay attention to the number of employees who are ready to help you when you walk in. Notice the smiles and listen as staff members greet various customers by their first names. They have the name brands you want to find in hardware stores at prices that won't drill a hole in your bank account. They understand that some people (like me) are clueless when it comes to plumbing or electrical issues and they will patiently provide the solutions. They offer in home plumbing work that is available on a timely basis and they remember their customers! They have been in business since I was a little boy and that was a long time ago. It's clear that they're doing something right in the Village of Williamsville. That should give you all the incentive you need to get your hardware needs taken care of here. read more

Ed Youngs Ace Hardware - Plumbing Near Me - Williamsville, New York

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The place was bought by Ace. The customer service is poor and rude. Nothing is priced or it is miseries. I like supporting local but I went to homedepot where the customer service is better and prices are 40% cheaper read more

Shortly after I blurt the words, "Ahhhhh, crap!! The [WHATEVER] just broke!!", I always subsequently, A) Consult with my dad on what I need for him to fix said-[WHATEVER], and then B) Head over to Ed Young's to find said-thing. This hardware store is usually reliable in having whatever basic parts or equipment we need. Parking in the lot is typically plentiful, but can be busy when events are happening in the village. Otherwise, it is easy-in-and-out at the light at this plaza. When I walk in, I immediately look confused and on the verge of panic. But within a few seconds, a friendly store attendant swoops in to lead me to my needed item. If I were more DIY-inclined in general, the store is well organized where any handy-person could find items themselves, if they have any idea what the thing they're looking for actually looks like. But I'm just the go-get-it-person in this enterprise, my dad is always Mr. Fix-It. So the super-helpful staff here is greatly appreciated!! One day when stopping in for whatever needed said-item, the front-left corner of the store caught my eye. I thought, "Huh, that's not tools, how odd.", and wandered over. As it turns out, there is an entire gift shop area in the front of the store, with all sorts of giftable goodies. There are candles, greeting cards and notecards, soaps, home décor, Buffalo-themed items, games and toys, socks and slippers, some apparel, and an assortment of other kinds of unique gifts. If you are looking for something more in particular, there is a desk in the gift area with an attendant, ready to help. Never in my life have I moseyed the aisles of a hardware store and actually enjoyed myself, but Ed Young's definitely bucks that trend for me! Now I actually come here specifically for gifts, if I need to grab a little something nice and affordable for someone. If you need any sort of basic hardware store part or equipment, Ed Young's probably has it at a reasonable local store price, with friendly service to help you find it. Or if you are shopping for a gift, Ed Young's actually has that too. If you're strolling the Williamsville village boutiques, I kid you not, this hardware store is worth the browse for gifts, too!! read more

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Although I've experienced reasonable service in the past, my last experience with Ed Young's plumbing was terrible. The plumber sent over didn't seem to know what he was doing. We had a poor flow of cold water coming into the bath tub that we wanted corrected. He fiddled around a bit with the pipes, then told us he he was sorry but no cold water at all was coming through. He charged closed to $200 for the visit and left. I called another plumbing service who corrected the problem in a short time. read more

My bath drain plugged up over the weekend and nothing I tried worked. I then decided to call Ed Young's Plumbing this morning to make an appointment. They sent someone out immediately. A plumber named Bryan came to my house and was able to unclog the drain quickly. He was very professional and take care to make sure that he did not leave a mess. He was very kind and informative. I will definitely use them again (although I hope I don't have to). I highly recommend! read more

BUSINESS BUILT ON RACISM They have what I needed but I'm willing to find another place for future purchases, workers are so RUDE and I can clearly see the racism at the checkout from a lady giving me bad looks not responding to me. Handed me my items and receipt without saying a single word. And ended it with another racist look when I said thank you with a smile, tried to prove myself wrong by letting my white wife getting the items we need and they treated her normal. read more

The hose in my kitchen sink ruptured and started spraying water. After watching countless YouTube videos I discovered how to remove the hose by disconnecting it from what's called a Collet Connector. Apparently said connector is a rarity and a royal PITA in the plumbing community. So I went to Home Depot thinking its a guarantee they'll have a replacement hose with the necessary connection. After waiting 15 minutes for the plumping associate to help me, he said I've never heard of that connection and don't have it available. But the best tip he gave me was to call Ed Young's up in Williamsville. I thought to myself there's no chance in hell this mom and pop store is going to have any idea what I'm looking for let alone carry an item that Home Depot and Lowe's do not have. I gave them a call. They knew exactly what I was looking for and confirmed it was in stock. When I arrived for pickup I noticed the employee to customer ratio was 1:1. Everyone was helpful and welcoming. When I arrived at the plumping department they had my hose ready to go. I was still hesitant the hose was not a match but the associate compared it to my defective unit thoroughly. When I went to the checkout I thought this place is too good to be true. Lets throw a curve ball. "Do you have any dog leashes and poop bags?". Thinking this would be a let down the girl behind the counter said, "Oh yes, aisle seven". I was dumfounded again. The only crappy thing about this place is everything is about double the price of Amazon. But its 100% well worth it. You get your items instantly and you're supporting small business which is rare in today's world. read more

I've been going here for the last few years while working for my employer, as it's the place where we normally get keys made for our tenants in the building. Ed Young's is like that little hardware store you see in the movies, it has a small town feel, yet they probably have everything you are looking for. I had to get 20 copies of a key made this past week, and even with the pandemic regulations, they were still patient with my large order and precisely made each key correctly. If I lived in the village, I would definitely give Ed Young's my business! read more

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Plumbing issues, especially backed up toilets, are no fun. Called Ed Young's plumbing service and they came out a week later to check the sewer lines in my new house. I managed to snake and plunge out the clog, so the plumber came out in a scheduled non-emergency visit. Service call was $55 and with installation of new bidet washers in two toilets the bill was about $145 total. Plumber wore a mask and took his shoes off outside the house, which was thoughtful in these scary times. No pictures of backed up toilets. I'll spare you the visuals. read more

Just wanted to thank Andrew for a job well done for a repair on my outdoor water faucet valve. He supplied the correct parts, and reset the valve washer and seat which took some ingenuity! Installed and running great! Thanks again! read more

What a great store... especially through the thick and the thin! I placed an online in-store pick up order and it was ready within 2 hours. When I went to pick it up, it was easy as pie. I gave my name and my order was sitting right at the front. In these tough times, I find it important to support the little guys. There's no need to fight the big crowds at Home Depot or Lowe's when you can order online through True Value. The site is a little outdated/wonky, but you should be able to find the things you need. Ed Young's has everything... plus some! I encourage you to check them out and support them! read more

They are not the least expensive. They are not the place to go if you need a common part that you could get anywhere. They are absolutely the place to go when you need to get something specific that no one else has, a fitting or screw or plumbing fixture that you can't find anywhere else. They are the place to go when you need to talk to someone who is knowledgeable. You are paying for their expertise and their quality and their huge inventory. They are pricey but very well worth it when you need an elusive part. I do love this place. read more

I've used both the service and the store. The plumbers from Ed Young's are courteous and helpful. You call for help, they show up as promised. Best of all, whenever I go to the store, there's always someone around to help me with an item, give me advice. They also have a re-screening service to fix old window screens (less than a week turnaround). Even the cashiers are friendly. This is the big difference between customer care and the big box (try and find staff) stores. My only gripe is that their parking lot entry/exit is a bit of a mess. It's shared with an odd shaped plaza, and it gets full pretty quickly. But once you're parked, going to Ed Young's is like visiting a family friend. read more

I was frustrated at the pool of water on both sides of the house. Gutters were clean and sump pump was working so it was time to call a plumber. I was happy with my initial discussion of the problem and the estimate for service that I received. I was more than pleased with the professionalism of the two plumbers who arrived to solve the problem. Jeff and Scott knew exactly what was causing the problem. The underground pipes that carry water away from the house were clogged with mud, roots and leaves. Because the distance from the house to where the pipe would discharge water was a good distance from the house I envisioned a costly repair bill requiring excavation to reach the clogged pipes. They had all the tools required including an electrical router which required time to cut through all the debris logged in the pipe. Their customer friendly manner, their professionalism and keeping the cost to the original estimate are a credit to Ed Ed Young's Plumbing and a bar for other plumbing services to match. read more

Had a great experience today when I visited for my first time. I wasn't sure where items were and shortly after I walked in, I had a gentleman ask if I needed help finding something. He was very friendly, showed me the options and explained how the product worked as well as tips for using it for the first time. I also mentioned I bought the same item somewhere else but I was concerned about the brand and he Informed me the brand was fine and was helpful even knowing I wasn't going to buy the item. I will definitely be back read more

i wish i could have given them a "0" rating!!! i contacted ed youngs plumbing "eyp" to auger my toilet because it was not clearing the waste. they had to do this 3x ($402.39). eyp told me i needed a new toilet to correct the problem. relying on there professional advice, i purchased the toilet that they recomended which would correct my issue ($ 654.00). after i purchased the toilet, eyp had to come out 2 more times to auger the toilet ($224.74). the problem continued and i then hired a different plumber and he had to come out 3x to auger the "new" toilet ($450.00). at that point i purchased an auger ($86.00) and i had to auger my "new" toilet 9x!!!! i relied on eyp's word that the new toilet would correct my problem. obviously, it did not. i called and texted eyp several times and did not receive a response. eyp does not stand behind their products (especially the one's they suggest to purchase). eyp has no customer service. i would highly suggest that you find a different plumber. read more

Very happy with the entire plumbing experience. From the initial call to set up a visit, which was returned promptly, to the convenience of scheduling an appointment (for a non-emergency) it was all good. The service was done well, efficiently and with utmost courtesy. The price was reasonable and I'm wondering why this was the first time I'd called Ed Young's Plumbing! We will definitely consider this outfit our new go-to plumber. Five big stars read more

Local store that provides a warm experience. Smaller selection but will always help you find what you need if they have it. I was asked if I wanted help within minutes of entering the store. They worked over 15 minutes to help me find everything I needed. One of the employees even helped me load my purchases into my car. Only downside is that they don't offer any military discounts which is unfortunate. Especially when other competitors such as Home Depot and Lowes do. read more

probably the best hardware store anywhere. if you are DIY guys or gals, that's where you get most help. they will help you for what you need and you can buy small quantity of products fits your projects. no like big box stores you have to buy extra in a pre-packed items. over all, it is a lot cheaper in EDdYoung plus you get the best services! i won't go anywhere for my home improvement project. Thank you! read more

Not having any experience with a Plumber in WNY, I went with Ed Young's Plumbing because I go to the store all the time and get great service. My service was non urgent but I was able to get an appointment the very next day. Friendly professional non stinky plumbers arrived. Quickly assessed my problem. Went to work on the issue, cleaned up and were on their way. Fair price and great communication. This is a post that is better without a picture. I will definitely use them again for any plumbing issues. read more

It is difficult to write a review when I was intending to go for lunch and the hardware store to get everything in one stop. Evidently, the restaurant and the hardware store are still at war over the parking lot. As soon as I mentioned I was going to go to the restaurant I was asked to leave. So, I did leave. The parking issue has always been painful. Now, it is not. I do not believe I will be back. read more

Excellent customer service! I recently purchased a grill replacement item from Young's via the internet - it wasn't exactly right. I reached out to them about options and they immediately responded with support. Very impressed - keep up the great job. read more

This is a hardware store to go to if you are clueless to fixer uppers. The staff go out of their way to help you repair your money pit. I love this store. We stopped going to the big hardware stores like Home Depot or Lowe's. The people that work in the big stores are just as clueless as I am to repairing things. Thank you Ed Young's plumbing store. Never been disappointed. read more

Water heater died. Ed Young's had a good price and the installation was smooth work by their guy. Highly recommended.

The best hardware store in western NY. Very helpful and knowledgable. Very customer oriented. Would recommend Grant gets a raise. He is the best. read more

Finally a good place to order parts for weber spirit series grill and get actual WEBER parts.

A frequent stop-- The only hardware store I enjoy going to! Friendly people always willing to help- and they know what they're doing. Don't forget to check out the gift dept near the front corner. read more

Purchased some replaced grill parts for my Weber...they responded quickly to my inquiries and shipped out the items fast. They stock parts other locals stores do not have (or worse, say you cannot get!) Thanks for the great customer service and fast shipping! read more

Ordered a replacement burner assembly for a Weber Performer. Arrived on time and in excellent condition. Installation was a breeze with fantastic instructions. Future repeat customer. read more

Have used their plumbing services several times and..they are simply the best!!! Quick response, show up when they say they will...doesn't get better. read more

Between the lack of friendliness at the check out (to the point of rudeness) and the two supposedly grown men stocking shelves,whose only vocabulary seemed to include profanity, I'm not sure I ever want to go back. There are many more choices of stores at which I can spend my money. read more