I am deeply grateful to Johnathan Garcia at EDCO Lemon Grove Operator . I inadvertently dropped my phone into the trash bin, and the trash truck promptly retrieved it. Upon realizing my mistake, I promptly followed the truck to its destination.The EDCO staff was incredibly helpful, but Johnathan Garcia determination and resourcefulness were instrumental in locating the phone. read more

Herr we go again this time I took pictures, on 12/31/25 all our trash was p.u. in lemon Grove except our recycling. I had to ask my neighbors if I can dump my recycling in there cans how embarrassing was that? The whole street on Dupont was not done until today 1/2/26. I have not missed a payment so I except all my trash to be empty. I Filed a complaint with lemon Grove. It's not the first time they didn't pickup or can. Pick up is every Wednesday. I will follow-up on this. read more

EDCO - Trash full - Junk Removal & Hauling Near Me - Lemon Grove, California

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Have been customer for 20 years, never any issues with pickups or customer service. Follow the rules and you'll have no problems. If you don't know which bin you should be putting yard waste, trash, recyclables, ask Edco or one of your neighbors. The only 2 issues I would ask Customer Service to remedy would be; 1) If the drivers pick up bins with the claw, dump it, then put bin down; try to not have the bin fall into plants or the street. 2) When the Bin is picked up and being dumped, if trash falls out into the street, the driver should be responsible to quickly sweep up. The Homeowners put trash INSIDE the Bins. No trash should be left on the ground after pick up. read more

Trying to set up a new service for a downtown condo building should be straightforward, but dealing with EDCO has been anything but. I've reached out over a dozen times via email and chat, simply requesting pricing. Instead of answers, I've encountered dismissive customer service reps who either don't respond at all or ignore my actual questions, forcing me to follow up repeatedly. Every interaction has been frustrating--rude responses, lack of transparency, and zero willingness to assist. It shouldn't take this much effort just to get basic service details. If this is how they handle inquiries, I can only imagine what actual service would be like. If you're considering EDCO, brace yourself for an uphill battle just to get a simple answer. Due to their complete lack of responsiveness and professionalism, I'll be using a different service. If you value clear communication and customer care, I recommend looking elsewhere. read more

I just want to thank Virginia at the corporate office for helping me and making me feel like a valued customer! Thank you Virginia!. I feel like Virginia went Above and Beyond to make sure that my phone call ended with a smile..going the extra mile to make sure that I was happy when we ended our conversation. She was Prompt & very Information and detailed about my concerns. I also want to make a HUGE shout out to her lead Caroline for undrsstanding my concerns and also making me feel like a valued customer. You ladies saved my week.. Edco disposal should be very proud to have those two ladies working for their company.. read more

I called EDCO (National City) to inquire about stopping service. Thank you VIRGINIA for your above and beyond excellent customer service! Virginia was patient and professional, allowing me to explain my dilemma regarding service and helping me find a solution. I appreciate her putting my mind at ease. Her dedication to putting the customer first shined through and EDCO is lucky to have her representing them. read more

The worker spent almost a half hour staring and contemplating this cardboard in my recycling bin before deciding to fill out an orange warning tag that it was too unsafe to take it out. Perfect example of what is wrong with this business and their workers. read more

EDCO - Junk Removal & Hauling Near Me - Lemon Grove, California

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The hours are constantly changing; you can't reliably show up and expect them to be open which is SUPER fun with a bag of stinky cans in your trunk. read more

They constantly miss our bins and forget to empty them. Horrible company. Stick with Waste Management .

Spoke with an edco rep this morning about needing to start service in San Diego and she hung up the phone on me when I needed clarification. Horrible customer service. read more

What everyone else with 0 stars said - For example "wish there was 0 stars to give. this company is the worse I have encountered to date...they don't pick up large items as they are supposed to" I have a couple of lightweight items that won't fit in the bins. Both are way smaller than a fridge. Refused to pick up. On the website it states "BULKY ITEMS INCLUDE BUT NOT LIMITED TO: Furniture Carpet Refrigerators Freezers Ranges Microwaves Water Heater Rugs Book Shelves Washers & Dryers" Be aware that if you have anything else that is not on that list they will say it is not a household item. It's no surprise then that people put things in bins that aren't supposed to go there. They have no other recourse. And EDCO is the only game in town. This is what happens when a business corners the market, they do whatever they want. read more

I wish there was 0 stars to give. this company is the worse I have encountered to date. Not only they don't pick up large items as they are supposed to when it's takes weeks to schedule for pick up. The the staff lies that the couch is to heavy when all he did was touch the back of it. The staff who answer the phone are VERY rude. if you ask to to speak to a Supervisor they hang up the phone or put you on hold. I you call again they don't answer the phone. Leaving messages for supervisors, emails, never a repl, forget an apology. I had countless problems with this company. Nothing but headaches. read more

This review is for the drivers. Thank you so much for being so kind. My little boy loves trash trucks and they always wave and honk when we watch them and it makes our day! We appreciate you!!!! read more

EDCO is the worst never wants to work with their customers!!! They changed the pick up day without asking their customers. Now I have to have my stinky landscape garbage sit for a WHOLE WEEK, because some high paid idiot supervisor chose a different day, because he can do that!! read more

They don't recognize Veterans Day as a holiday...... Most of my block didn't put out their cans today and EDCO decided to come anyways.

Ha the poorest commutations with its customers. we had a scheduled pickup for a bathtub and recliner loveseat. The person who took my call said that they could only take the bathtub if it was cut in half which I had my plumber do for me. Well anyway the guy comes to pickup the items he parks across the street and after a bit comes over and grabs 1/2 of the tub goes across the street then comes back to get the other half of the tub puts his hand on the back of the loveseat and leaves without taking it.He said it was to heavy but yet he only touched it on top. I have the video of it all he is a very lazy man. read more

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Worst customer service there is. After renting a dumpster for construction on my house I was told they would not pick it up because it had pressure treated wood in it. My bad for not knowing pressure treated wood is considered hazardous waste in California. I got help moving two tons of material out and back into the dumpster to rectify the mistake. Though I fixed the mistake before the day was through and 3 days before my rental agreement was up, they refused to pick it up and charged me a $115 "dry run fee". On the day we rescheduled the pick up, while I'm at work, the driver verbally harassed my wife for HOW the dumpster was packed, and "warned" her that the two tons of material was actually closer to 10 TONS (20,000 lbs). Embarrassing, unprofessional, and inexcusable. read more

It's bad enough that Edco's Lemon Grove location is an unsightly eye sore. It's located directly across the street from residential housing on the hillside above Federal Blvd. The smell from the trash often travels through to our house forcing us to close the windows. The trash residue from the trash trucks covers the street and makes our cars dusty. I've driven past their processing building where they have trash on a conveyor belt. You can literally see clouds of trash dust coming from the building. Furthermore, I believe Edco's location is a health hazard due to what's in the air. They seriously need to relocate! It's time to get the Lemon Grove city council involved. This location was also the main recycling location. They have suddenly stopped all recycling on weekdays. No notice was given in the mail or email. read more

Went in for the first time unsure of how things work. There was a very nice man who helped us and explained how everything worked. It was very quick and I found out they recycle all sorts of things. It's fairly close and was very easy to use. read more

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I love calling them multiple times a week to remind them how to do their jobs. Funny how the trash gets collected like clockwork but the recycling gets missed multiple times a week. No bueno when trying to run a business. read more

Edco gives you the option to use a sign on your cans to enable you to use a green can for trash or Grey can for green yard waste. The signs are called "swing carts". I started having issues with the driver not dumping the cans that had the sign on them. Customer service for Edco is horrible . It can take a few days for them to respond. They often don't respond at all. I called them , was put on hold for 7 minutes, then the line disconnected. When they finally responded, they had no explanation and no apology. Edco is supposed to be a family-run disposal business. Well clearly they need outside help. If there was an option to choose a different trash company, I would. Unfortunately trash companies are like cable companies. You are stuck with no other choices and they know it. No competition means no reason to be a better company. read more

EDCO - Some Edco trash truck drivers don't know what these signs are for. My cans were left untouched on trash day. - Junk Removal & Hauling Near Me - Lemon Grove, California

Five stars for the drivers and workers for the very fact they pick up our trash and haul it away, consistently and professionally. One star for the way the business is run by the administration. Last minute switch of the pickup day on December 26, not good. The doubling of my bill without warning when someone decided my home was a duplex and should be charged twice. When I called, all I got was the preplanned canned response of "Don't worry, we won't back-charge you for the years we didn't charge you." I think that's devised as a way to disarm any complaints, but it only makes customer service worse since I don't believe that would even be LEGAL to back-charge a customer for what would be an oversight on the company's part? Love the workers and what they do, and I have mentioned that on many occasions. Dissatisfied with the treatment of the administration. read more

This Edco truck 878 picked up trash today in Jamul and did not close the top of the truck correctly! Trash flying out everywhere. The phone number on the back of the truck is not a live number and the driver didn't care. Really bad. read more

EDCO - Junk Removal & Hauling Near Me - Lemon Grove, California

the absolute worst trash company then never serviced them: rude drivers and terrible customer service. I would not recommend this company to anyone! they need to add a different company or removed them from National City and the driver is lazy as hell. This place is a total joke. Not really sure why the city contracted them. First, they don't pick up the trash I complained to guys told they were not picking up the trash because it has cartons then this week because it had plastic they did not pick it up we have a dumpster that has half and a half they want us to pay for other dumpster pay more money we don't have space and than they don't do anything correct I'm going to open a case with the BBB and with the City read more

I was going to write a review but when I accessed Edco page and saw a 3 1/2 star rating NEED I SAY ANY MORE! They could have a five star becasue they service my businesss and are great. The problem is our neighbor trash who casued problems to us (infestation) and in order to fix the rat problem I agreed to have it removed and paid for it. EDCO brought it back empty not my request and want to continue billing us for trash service that is not our's and they just don't get it. I have been insulted worse than the DMV. I have tried calling emailing speaking to my representative it like speaking to the wall. read more

not only do they refuse to take anything not listed in the "acceptable items" list, they don't even take things that are clearly listed! i was staring at their webpage when i requested them to pick up some scrap metal. without asking about size, they said my items are too big to pick up. when i pressed them on size limits, they changed their tune and said they won't be able to pick up the type of items i have and that bulky item is for household items only. when i told them to look at their own list clearly saying SCRAP METAL, they said "no can't do". why even bother with offering the bulky item service if you're not actually going to do it? read more

I dealt with Isra who was polite courteous very professional and efficient as I requested an extra pick up for my apartment complex

Our driver is beyond lazy. It's been four weeks since he picked up our trash and I'm sure this coming week will be the fifth week the he doesn't do his job. The only employee more useless than our driver is his supervisor who's apparent duties involve making excuses and blaming the customer for his driver's ineptitude. Tom Brady wishes he could pass a football as good as this waste of a supervisor passes the blame. I'm sure if the bill wasn't paid for one month, they'd have lots to say about that. It would seem the only thing this company is good at is stealing from their customers. If you have the option, I recommend any other disposal company besides EDCO, regardless of price. Having EDCO as your disposal company isn't worth the headache their lack of service will bring you. read more

Disgustingly rude office! Mark Billings, Cindy Horn, and Emily have obvious personal problems. For over 4 months I've been trying to communicate and talk to someone about my account and it was mission impossible. Mark never returned our phone calls or replied back to our emails. Emily never spoke to us. Never once where we able to talk to her as she is in charge of our specific account, so we were told. The absolute worst was Cindy Horn, manager of customers accounts who refused to even to talk to me about my own account!? What was her problem? She straight up said "I'm not going to talk to you" and hung up on me. Not even 1 minute into the phone call. Seriously, who will help the account holders in Edco if these rude horrible edco managers/supervisors won't even talk to the customers. I'm still waiting for someone to help me with this matter I really hope something gets done about this. Also, they took our trash bin and they claim it's still here. No it is not. They are so ridiculous they are horrible management they can't run a proper business and it's embarrassing. read more

EDCO - Edco took their trash bin back days before I took this picture and they claim it's still here. They are so ridiculous. Poor management. - Junk Removal & Hauling Near Me - Lemon Grove, California

I very much appreciate EDCO for it's recycling offers. Putting food waste or anything with food waste in with the yard waste is very helpful!! I also appreciate that they pick up large items every month for free! Keeps the neighborhood looking tidy!!! read more

Awful service. waiting to get ahold from someone for hours. They continue to miss picking Up our trash. The trash bins were inches from the street and they said it was to far away the only way to get them closer is putting them fully in the street rather then on the curb Even though the rest of the neighbors have them in the same location that they are telling us is not okay and they pick up all of there trash. read more

Completely impossible to get through to a human being for customer service. On hold for HOURS, and still have not been helped. Extreme frustration. read more

This company is trash... literally and figuratively... endless accounting and billing nightmares. Repeated incidents where we paid our bill, and we're contacted saying we hadn't. Be better. read more

This is for Administration. Just hung up the phone after waiting on hold for 20 minutes. I guess I'll go there in person. Ridiculous!! They get away with horrible customer service because our City contracts with them so they hold a monopoly. They are 25 years behind in technology and it shows. Trash truck guys are great though. read more

Always answer my calls and provide the services I request. The women on the phone are friendly.

As a customer of EDCO Waste Disposal, I was recently offered to "Go paperless" for paying my bi-monthy residential waste removal bill. So I decided to try this to save writing a check every two months. What a joke! I received my next bill after I had signed up and lo and behold the bill said to pay by check. I then went to the EDCO website and tried to sign in to determine why my bill was not Auto Pay after I had signed up and given my credit card to be billed. I was denied entry to log-on and locked out. What? I then called the customer service number on the bill and after waiting for 10 minutes I was told that EDCO would cancel Auto Pay and I should send the check by mail for payment. I was not given any reason or apology for being locked out of my account on my very first try. The Customer Service Rep asked if there was "anything else" she could do for me. "An explanation and an apology would have be nice, but evidently EDCO doesn't do that," I replied. To other users of EDCO, protect your personal information and pay by check. Their Customer Service is poor. Keep EDCO away from your bank and in their lane to haul away the trash. It is about the only thing they can be trusted to do, barely. read more

I've been pretty happy with Edco over the years. Sometimes they put my trashcans back in a bad spot - and a couple times they've been a bit rough with my carts, but overall they've been good. We got a good deal to try another company so I wasn't looking forward to cancelling with Edco. I did it via their web site and got a quick & very polite reply from one of the customer service reps, whose name (Cindy Horne) I recognized from an interaction many years ago. Ms. Horne was super friendly and helpful and while she pointed out Edco's strong points (live person customer service & 3x yearly bulky item pickup) and encouraged me to stay, didn't try to make me feel bad for trying another company. I had some issues with my new company and may very well end up back with Edco again, because their customer service (talking to a person, and via email) is very good. read more

the absolute worst trash company. They started charging for mandatory recycling cans then never serviced them. rude drivers and not so good customer service. would not recommend this company to anyone! read more

Very good service. They keep the customer informed. Get 3 large pickup for free every three months. Low price compared to the other Trash companies in our area read more

I just caught a driver taking a piss on his truck right next to my window of my house I can't even believe what I just witnessed I went outside to see why he was letting his truck just sit there he didn't see me at first because he looked so relieved to to go to the bathroom when he saw me he looked startled I'm super upset so Dahm rude read more