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    Eddie's 24 Hour Towing Service

    2.3 (6 reviews)
    Open Open 24 hours

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    Carvana Long Island

    Carvana Long Island

    1.5
    (10 reviews)

    I had an extremely upsetting experience with Carvana, both in terms of their policies and how their…read morecustomer service treated me. I began a purchase for a 2021 Land Rover Range Rover Velar through Carvana. On March 19, 2026, I received an email from Carvana that my order had been approved. Later that same day, before midnight, I decided I no longer wanted the vehicle and canceled the purchase. I then received another email from Carvana confirming that "Your vehicle purchase was canceled on March 19 at 11:58 p.m. EDT" and that my refund was being reviewed and processed. In other words, I canceled the same day I was approved, well within roughly 24 hours, and long before the car was ever shipped or in transit. The issue is a 690‑dollar "nonrefundable" shipping fee. The day before, on March 18, 2026 at 5:46 p.m. EDT, Carvana emailed me saying they had "initiated your nonrefundable payment of $690.00" to cover shipping and labeled it a "Nonrefundable shipping charge" to my Citibank account. In a small note at the bottom of that email, they added that if I canceled my order by March 19, 2026 at 5:46 p.m. EDT, they would refund the shipping fee. While I did not cancel by that exact timestamp, I did cancel later on March 19--within about 24 hours of approval--and before any shipping actually began or any transport service was provided. Despite the fact that my order was approved and canceled the same day and the vehicle never moved an inch, Carvana refused to refund the 690‑dollar shipping fee. When I contacted support via chat and spoke with an advocate named Amanda, I explained that the car was never shipped, that my purchase and cancellation happened within roughly 24 hours, and that I had emails confirming both approval and cancellation on March 19. Instead of looking at the situation reasonably, Amanda repeatedly hid behind the "nonrefundable" label and the technical 5:46 p.m. cutoff, showed no flexibility, and showed no understanding that they were keeping hundreds of dollars for a service that was never actually rendered. She thanked me for my "patience" while essentially refusing to help. In my view, this is exactly how a policy becomes predatory: Carvana takes a large "nonrefundable" shipping fee up front, then keeps it even when a customer cancels quickly, the car is never shipped, and the company has not actually provided the service that fee is supposed to cover. It may be technically within their fine print, but it feels like they are profiting from customers' cancellations rather than acting in good faith. I will never buy a car from Carvana again, and I strongly encourage others to think very carefully before paying any shipping fee or relying on their customer service to treat you fairly.

    Terrible experience from start to finish. Very nice customer service team with minimal visibility…read moreinto what's actually going on with your vehicle and zero ability to fix problems. My delivery was cancelled last minute 3 times. Their "150 point" safety inspection missed a nail in the tire and I was assured the tire would be replaced only to find they patched the tire. The delivery guy sat in my driveway honking rather than coming to my door. The delivery boy knew nothing about the vehicle nor did he know anything about repairs etc.. Great idea for a business, terrible execution.

    Cash For Cars Long Island

    Cash For Cars Long Island

    4.4
    (40 reviews)

    Very easy to deal with. I had a junk car and asked for quotes from about six different places,…read moreusing the Yelp app. CfCLI responded very quickly and were very friendly and honest with me. I feel they matched other quotes and they were able to give me a reasonable price. They wired me the money immediately and picked it up the next day. I didn't even need to be there for the transaction. This was convenient because I didn't have to sit at home and wait around. They were on target for the pick up time. The entire deal was a smooth transaction, give them a call!

    8/4/26 went to certified performance motors because I seen two cars that price low. They called me…read moreand texting me so many times so I finally decided to come and see the car when I got there. The car wasn't there classic bait, and switched we sold but when did you sell it the same day because when I spoke to the lady that morning she told me the car was there cool he said he wanted to try some other different color cost a little more. I told him that itmay be out of my budget, he said I got you. when I finally get to the finance manager after three hours he sits down and goes double the budget I said I wanted to spend and tells me $600 a month for 72 months with up to $43,000 for $16,000 car granted I am a female, but I'm not new to buying cars or math and I'm definitely not stupid and I will never pay that much for a car that's not worth it for an Altima shame on you for not just being upfront and honest like I asked for from the beginning. I'm fine with not to get along because I have a car but the these dealers Yes I said they wanted me to finance a 16,000 car for 43,000 insane. I don't respect it!

    Eddie's 24 Hour Towing Service - towing - Updated August 2026

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