I wasn't sure cycling was for me, it turned out to be one of the best things I have ever done for…read moreexercise. Great for knees, ankles, and back. That aside. Giant makes a mediocre bike for a good price. Not great but good enough. The service here at this location almost matches the product. I took the bike back 2 times for shift adjustments, both times the chain measured as expanded, both times no new chain. Both times they did not offer a new chain under the 1 year warranty nor was one offered for any price. The only reason I let it go the first time was to see if they would do it the next time. The second time they made adjustments I just took it elsewhere and gladly paid for what was needed. Bonus: The bike I bought was 1 size too big for me. And I'm 6'2". I assume they had a messed up order and they needed to get a silly sized bike out the door. Enter my inexperienced self to take it at full price. In retrospect I believe the little sales guy positioned the seat on the other properly sized bike incorrectly enough to lean me in the wrong direction. I am sure of it. Why would he put me on one too big at first then the other right sized one after if he wasn't pulling a ruse? Anyway Every trip back to that store revealed more disingenuousness in the little sales guy and the owner. The owner is rude and lacks people skills. High note the most satisfying purchase there was the strap on rear light from a box on the counter. (It's not a front light) Next year I'm fixing this with a bike from specialized most likely. The only half interested in helping people person there was the mechanic in the back, he should be selling stuff not the other guy. I mean it was a little short sighted on his part to do that. I figured it out a month latter and confirmed it at other shops. I have money and a family of kids who need bicycles. Whoops!

So glad to find a new bike shop close to my house! Dropped my bike off for a spoke and wheel repair…read moreand had it back within a day, despite them having a full load of bikes to service. Staff were friendly and greeted me right away. I will definitely be returning if I need any more service or to upgrade my bike.

The guys at Jack's are excellent. They are so knowledgeable and showed my wife so many bikes to…read morehelp her make the right choice. They have an excellent selection of electric bikes on hand at great prices. I purchased an Aventon and it had some brake grind. I took it in and they were so helpful to get me reassured that this just has to be broken in. Awesome service. I wouldn't hesitate to buy from them and will be bringing my bikes to them for service.

I wont bother to call since there were so many other issues…read more 1) Fender rubbed. 2) Asked if changing the tire was the EXACT same on the trike as a hybrid. Got told yes. It's not. 3) You moved rear shocks to the wrong position. 4) Before purchase, I called and asked if I would be able to test ride on hills, and you said there were plenty of hills. Of course there werent. 5) When I called during the off season and asked if there were any sales, you said there NEVER were! Of course when I came in months later, there was a sale going on. 6) Most importantly, several times I mentioned my bad back (Pinched nerve and arthritis) and wanted the best bike for that. You sold me an expensive bike with just rear shocks, failing to mention that there were less expensive bikes with both rear and front suspension! So now I am stuck with the wrong bike after spending over $7,000. So no, I have no interest in dealing with you anymore!

Bicyle need a tune up? Look no further than Velofix!! They come to you in their mobile truck! Love…read morethe incredible service, ease of doing business, knowledgeable, reasonable prices. We had two bikes that made it through the long move from California last fall. Tires flat, dusty/dirty, needed cleaning up, tune-up, etc. Appt times were two weeks out when I booked a basic tune up...they are getting very busy and now it's 3 weeks...so contact them and set an appointment right online; it's easy! Rob did a great job this morning. Highly recommend!

I needed a repair urgently as the local bike shops were booked solid. So I had Velofix come by my…read morehouse for the repair. Rob was great! Super nice and did an outstanding repair and explained everything nicely.

This place is great. They not only carry accessories (lights, locks, helmets, etc.) at reasonable…read moreprices, they provide excellent repair services! Super friendly and fast, I've had my bike tuned up here several times. They sell refurbished bikes at various price-points which are tempting, but I already own too many bikes, so they are fair game for you! Go get one. For real.

Ricardo helped me out with my bike, which was repeatedly giving me flat tires. Great service, got a…read morevery affordable tune up and repair done. Really straightened up my ride for me.

Warning !!! Do not buy any Radpower Bikes There are all…read morelemons!! They send me two lemon bikes and 3 dead batteries. I tried many many times to talk to somebody no body is there also many emails with no answer. I heard that they have 30,000 bikes on recall. Please do you self a big favor, stay away from Radpower bikes.

Contacted Velofix to assemble my Rad e-bike since local bike shops are overwhelmed and after I…read morefailed to put the bike together myself using Rad's video. Super happy that I did! At first I was kicking myself for spending to have someone else put together the bike when there are videos online. But it makes a world of difference to have a certified bike mechanic do the assembly. He was very thorough, and did a bunch of things I would not have known to do and the Rad video/instructions do not cover, like aligning the wheels and the brakes, checking to make sure that the frame was not bent during shipping, checking to make sure the spokes weren't loose, and so on. He had the specialized tools, waterproof bike grease, and all that for assembly. Rad does not send all the tools needed and my local bike shop did not have the right ones recommended. At the end, he gave an overview of how to ride the bike and waited while I rode around the block. He answered all my questions as a first-time e-bike rider. If you are going to spend the money to buy a decent e-bike, I learned it is completely worth it to have an experienced professional make sure it is in good working order. Excellent customer service!