I am completely blown away by the quality and the price of their service. I bought a used bike on…read morecraigslist two days ago. The bike's rear wheel was slightly bent. So, I decided to give this place a shot. In the process of testing the wheel, they found a problem with the chain and offered to replace it for $15. Pleasantly surprised by the price, I gladly accepted their offer. I hung around in the shop and watched them work. In the meantime, people kept dropping in with their bikes, but somehow they were able to handle it with great efficiency. After about 30 minutes, not only did they have my bike's wheel trued and chain replaced, they also made some minor tune-up, such as adjusting the brakes and checking the gears. All for the total of $35 ONLY!!! I couldn't believe it when I heard the price. I was charged twice as much at the other local bike shop, and they didn't even change anything! Now my used bike rides like new. I couldn't have asked for a better experience. I will definitely return for their service and send my friends there.

DO NOT TAKE YOUR BIKE TO THIS PLACE!!! Took my bike in for a tuneup and to be cleaned. $65 I…read morepurchased a new light $30 and asked them to install it. They did a half assed job with the tuneup bike still was riding a little wonky after a test ride ,, did not clean the bike at all, just took the cobwebs off of the tires TOOK OFF THE ADJUSTABLE BOLT TO THE SEAT AND REPLACED IT WITH A STANDARD BOLT where the seat can't move up or down ... Angry is an understatement when I realized it had to take my bike back to them mind you I live across town, not their problem but a huge inconvenience just for them to tell me I didn't have that adjustable part??????????????? As if I don't know the features on my own bike that I've owned for over 20 years The adjustable part is ALLLLL BLACK to match the bike. My bike is green, white and black and this man replaced my black adjustable bolt with an orange one. ‍ horrible waste of time experience. I'm so angry.!!!!' Save yourself the headache

I went her when it first opened. Always a solid crew. Bike-tune up is fairly priced and did a great…read morejob.

Took my bike in after being assured they could do the job just to get the bike back in the same…read morecondition. No money back just completely lied. Don't even think they touched the bike.

The guys at Jack's are excellent. They are so knowledgeable and showed my wife so many bikes to…read morehelp her make the right choice. They have an excellent selection of electric bikes on hand at great prices. I purchased an Aventon and it had some brake grind. I took it in and they were so helpful to get me reassured that this just has to be broken in. Awesome service. I wouldn't hesitate to buy from them and will be bringing my bikes to them for service.

I wont bother to call since there were so many other issues…read more 1) Fender rubbed. 2) Asked if changing the tire was the EXACT same on the trike as a hybrid. Got told yes. It's not. 3) You moved rear shocks to the wrong position. 4) Before purchase, I called and asked if I would be able to test ride on hills, and you said there were plenty of hills. Of course there werent. 5) When I called during the off season and asked if there were any sales, you said there NEVER were! Of course when I came in months later, there was a sale going on. 6) Most importantly, several times I mentioned my bad back (Pinched nerve and arthritis) and wanted the best bike for that. You sold me an expensive bike with just rear shocks, failing to mention that there were less expensive bikes with both rear and front suspension! So now I am stuck with the wrong bike after spending over $7,000. So no, I have no interest in dealing with you anymore!

Great experience at this business. I needed a tuneup on my bike, my front deraileur needed to be…read moreadjusted. They got it done along with the other things they do in a tuneup on on time as I was promised. The price was competitive and they did not try to add anything on to the job. Thank you J R

My bike has been here for over 1 week for a broken Valve…read more They have not called me No communication at all. Let me remind you for a valve replacement. It has been 8+days I will be picking up the bike tomorrow whether it's ready or not. I will make sure no parts are stolen like the rest of the reviews state. PLEASE READ THE REVIEWS & DO NOT WASTE YOUR TIME HERE

quick friendly repairs and a reasonable price, looking around the store they have a good selection…read moreof bikes and some insanely expensive ones

Had a pretty bad experience here with a short guy who also had a pretty short temper and couldn't…read morehandle someone browsing the store and told me to leave for taking too long looking around as I was also going to buy a bike from them.

Booked a bike ride for 12 for my social club, and everything went extremely smoothly. Linda was…read moreextremely accommodating given the weather and even allowed us to push back our ride. Would 100% book a bike ride with Wheelhouse again!

This is a review for a rental and repair, not a tour. I was biking with friends on the Riverfront…read morewhen one of them got a flat. We thought going to Wheelhouse to rent a bike or get the tire repaired seemed like a good idea. We showed up just as they were opening at 11am. The employees pull out the rental bikes and lock them up as part of their opening routine. My friend and I were waiting off to the side when the employee came over and said we were in their spot for their bikes. Ok, so we moved to a different location, she came over and said you're still in our spot. Ok, we moved further away, only to have her come over and tell us to move again. I get they have spots to put the bikes, but after the 2nd time, couldn't she have just pointed out a place for us to wait instead of telling us to move yet again? It was pretty irritating. So they open at 11, but apparently they cannot help you until they've pulled out all their inventory and locked it up outside the shop. We asked about a rental and she just kept saying - I'm busy - I can't help you until I'm done here. We asked well how long are you going to be? She didn't know, but just kept saying I'll get to you when I'm done. We said - well what about getting the tire fixed - how long do you think that might take? Same answer. Don't bug me, I'm busy pulling all the bikes out, and I don't know. Wow. What a crazy process. You show up when they open - but then stand around for 25 minutes while they prep the shop. Maybe do that before your opening time so you can actually HELP a customer when they show up at opening time. Finally, they were done and my friend asked about renting a bike and they showed her the options. She picked one and they got her set up. She was irritated because she's a seasoned biker and they treated her like an idiot. Again, some basic communication with her would have let them know she knew how to bike and that would have helped with set up. Finally, they agreed to fix her flat while we were gone. When we returned her flat was fixed, we returned the rental and were on our way. We were all really frustrated at the poor customer service and kept laughing about how poorly they handled the situation and the long wait just to get waited on. The bike was fine and the flat was fixed, thus the 2 stars.

I been coming here for 4 years or so and nothing but the…read morebest service every time. Very knowledgeable, reliable, and trustworthy.

Small store, BIG results. My wife and I went in to buy her…read morefirst bike since she was a kid. The size of the store is deceptive. It has an amazing selection in inventory. We browsed for about 5 minutes before Doug came by and gave us the rundown on her options. She settled on one quickly and Doug had her out back on the bike for a test ride. He had her try a couple of other options to make sure she knew what she wanted. We bought her bike and I had my own bike in for a tune up the same day. What a great experience. Thanks DTFBS! Thanks Doug! We'll be back when our son needs his first bike! I give this shop my highest recommendation. Don't bother going anywhere else!

I would not recommend getting even a simple bike fit here due to safety concerns…read more I paid $100 for a bike fit and trusted the technician to properly adjust my bike. During the fit, my saddle height was changed and the seatpost clamp was tightened using only a hex tool. My carbon seatpost clearly states a maximum torque of 5 Nm, but no torque wrench was used. I assumed everything had been done correctly and didn't think to double-check their work. Shortly after leaving, I was riding at about 20 mph and hit a very small bump in the road. My seatpost suddenly dropped under my weight, which completely threw me off balance and caused me to crash into the nearby grass. This could have easily resulted in a serious crash. Because the seatpost slipped, the carbon seatpost was also scraped when it slid down into the frame under my weight, which is concerning for a carbon component. To make matters worse, after spending $100 on the fit, I left without any documentation of the final measurements or where my saddle height and positions were set. I essentially walked away without knowing what my final setup was supposed to be. Overall, the experience was very disappointing. I trusted the shop to properly adjust my bike and ensure it was safe to ride. Instead, I left with a slipping seatpost, damage to my carbon seatpost, and no record of the fit measurements. For something as important as bike setup and rider safety, I expected much better.

My boyfriend found a used bike that had to be shipped to him from California. Needless to say it…read morehad some assembly to be done. He took his bike to D&D and was given a time frame and very reasonable price. The bike was ready within the time quoted. The bike performs great! No issues with it. Would definitely recommend this place.

This place is great. They not only carry accessories (lights, locks, helmets, etc.) at reasonable…read moreprices, they provide excellent repair services! Super friendly and fast, I've had my bike tuned up here several times. They sell refurbished bikes at various price-points which are tempting, but I already own too many bikes, so they are fair game for you! Go get one. For real.

Ricardo helped me out with my bike, which was repeatedly giving me flat tires. Great service, got a…read morevery affordable tune up and repair done. Really straightened up my ride for me.