I am completely blown away by the quality and the price of their service. I bought a used bike on…read morecraigslist two days ago. The bike's rear wheel was slightly bent. So, I decided to give this place a shot. In the process of testing the wheel, they found a problem with the chain and offered to replace it for $15. Pleasantly surprised by the price, I gladly accepted their offer. I hung around in the shop and watched them work. In the meantime, people kept dropping in with their bikes, but somehow they were able to handle it with great efficiency. After about 30 minutes, not only did they have my bike's wheel trued and chain replaced, they also made some minor tune-up, such as adjusting the brakes and checking the gears. All for the total of $35 ONLY!!! I couldn't believe it when I heard the price. I was charged twice as much at the other local bike shop, and they didn't even change anything! Now my used bike rides like new. I couldn't have asked for a better experience. I will definitely return for their service and send my friends there.

SOOO NICE!! Fast, good prices and wonderful people to work with, they had exactly what I needed.read more

This is a great full-service bike store and shop. Selling both new and used bikes; you can also…read moretrade in your bike as well. Additionally offering tune-up's, repairs, and the team does custom bike and wheel builds as well. I was in desperate need of a bike that could handle more city miles and riding after struggling commuting around the city on a mountain bike. I initially called the shop to see if they had any bikes in-store within my price point that fit my height/weight and within an hour of riding up there I was leaving the store with a new bike. I was able to trade-in my mountain bike and apply the funds toward discounting the nice new hybrid Batch bike I purchased. Purchasing a new bike here also includes a 1year free tune up as well. Great experience and find myself often recommending others here. Bikes for sale here at all price ranges and different types of riding, as well as selling any accessories/tires/helmet/supplies in store. Also have a website that shows current inventory that they keep pretty up to date!

Staff very nice, shop clean. Went in with a flat tire, I waited about 15 mins. came out with two…read morenew tires, they even polished & shined my bike. It looked brand new. Have turned my friend on to shop. Will definitely return when I need anything for bike!

I wont bother to call since there were so many other issues…read more 1) Fender rubbed. 2) Asked if changing the tire was the EXACT same on the trike as a hybrid. Got told yes. It's not. 3) You moved rear shocks to the wrong position. 4) Before purchase, I called and asked if I would be able to test ride on hills, and you said there were plenty of hills. Of course there werent. 5) When I called during the off season and asked if there were any sales, you said there NEVER were! Of course when I came in months later, there was a sale going on. 6) Most importantly, several times I mentioned my bad back (Pinched nerve and arthritis) and wanted the best bike for that. You sold me an expensive bike with just rear shocks, failing to mention that there were less expensive bikes with both rear and front suspension! So now I am stuck with the wrong bike after spending over $7,000. So no, I have no interest in dealing with you anymore!

The guys at Jack's are excellent. They are so knowledgeable and showed my wife so many bikes to…read morehelp her make the right choice. They have an excellent selection of electric bikes on hand at great prices. I purchased an Aventon and it had some brake grind. I took it in and they were so helpful to get me reassured that this just has to be broken in. Awesome service. I wouldn't hesitate to buy from them and will be bringing my bikes to them for service.

Called to check on services for my bike. I spoke to Colin and he gave me two prices. He said…read more bring it in and he would check it out. When I arrived I was greeted by Collin who said let me check the bike out and he told me exactly what the problem was. The price he quoted was correct and said they would have it ready in 20 minutes. Very professional very quick and fast service. I would highly recommend this location they've been around for about 50 years only doing excellent job. I was super excited I was able to ride my bike that afternoon. Thanks international bike shop.

Called asking if they did rentals, which the site said, and well i got a very rude dude on the…read morephone who just seemed like he really wanted me to end the call, which is exactly what i then did.

I wasn't sure cycling was for me, it turned out to be one of the best things I have ever done for…read moreexercise. Great for knees, ankles, and back. That aside. Giant makes a mediocre bike for a good price. Not great but good enough. The service here at this location almost matches the product. I took the bike back 2 times for shift adjustments, both times the chain measured as expanded, both times no new chain. Both times they did not offer a new chain under the 1 year warranty nor was one offered for any price. The only reason I let it go the first time was to see if they would do it the next time. The second time they made adjustments I just took it elsewhere and gladly paid for what was needed. Bonus: The bike I bought was 1 size too big for me. And I'm 6'2". I assume they had a messed up order and they needed to get a silly sized bike out the door. Enter my inexperienced self to take it at full price. In retrospect I believe the little sales guy positioned the seat on the other properly sized bike incorrectly enough to lean me in the wrong direction. I am sure of it. Why would he put me on one too big at first then the other right sized one after if he wasn't pulling a ruse? Anyway Every trip back to that store revealed more disingenuousness in the little sales guy and the owner. The owner is rude and lacks people skills. High note the most satisfying purchase there was the strap on rear light from a box on the counter. (It's not a front light) Next year I'm fixing this with a bike from specialized most likely. The only half interested in helping people person there was the mechanic in the back, he should be selling stuff not the other guy. I mean it was a little short sighted on his part to do that. I figured it out a month latter and confirmed it at other shops. I have money and a family of kids who need bicycles. Whoops!

So glad to find a new bike shop close to my house! Dropped my bike off for a spoke and wheel repair…read moreand had it back within a day, despite them having a full load of bikes to service. Staff were friendly and greeted me right away. I will definitely be returning if I need any more service or to upgrade my bike.

wonderful way to see the city and learn lots of fun facts. our guide was very informative and…read morefriendly. My whole family enjoyed the ride. I would definitely return for another tour.

Why 5 stars? Because the experience was exactly what we were looking for…read more --- --- --- My friend and I have a tradition where we go to a Cleveland Browns road game every year, and because he's a big cyclist, we always rent bikes and do a ride somewhere in that city. This year, we opted for Detroit, and after some research, decided to ride at Belle Isle. Perfectly situated in between our hotel and Belle Isle: Wheelhouse Detroit. We put in our reservation online, showed up, had our bike within 5 minutes, and drop-off was just as easy. The bike was solid too. This was an easy 5-star review to write because there wasn't a single negative about the experience.

Small store, BIG results. My wife and I went in to buy her…read morefirst bike since she was a kid. The size of the store is deceptive. It has an amazing selection in inventory. We browsed for about 5 minutes before Doug came by and gave us the rundown on her options. She settled on one quickly and Doug had her out back on the bike for a test ride. He had her try a couple of other options to make sure she knew what she wanted. We bought her bike and I had my own bike in for a tune up the same day. What a great experience. Thanks DTFBS! Thanks Doug! We'll be back when our son needs his first bike! I give this shop my highest recommendation. Don't bother going anywhere else!

I been coming here for 4 years or so and nothing but the…read morebest service every time. Very knowledgeable, reliable, and trustworthy.

I would not recommend getting even a simple bike fit here due to safety concerns…read more I paid $100 for a bike fit and trusted the technician to properly adjust my bike. During the fit, my saddle height was changed and the seatpost clamp was tightened using only a hex tool. My carbon seatpost clearly states a maximum torque of 5 Nm, but no torque wrench was used. I assumed everything had been done correctly and didn't think to double-check their work. Shortly after leaving, I was riding at about 20 mph and hit a very small bump in the road. My seatpost suddenly dropped under my weight, which completely threw me off balance and caused me to crash into the nearby grass. This could have easily resulted in a serious crash. Because the seatpost slipped, the carbon seatpost was also scraped when it slid down into the frame under my weight, which is concerning for a carbon component. To make matters worse, after spending $100 on the fit, I left without any documentation of the final measurements or where my saddle height and positions were set. I essentially walked away without knowing what my final setup was supposed to be. Overall, the experience was very disappointing. I trusted the shop to properly adjust my bike and ensure it was safe to ride. Instead, I left with a slipping seatpost, damage to my carbon seatpost, and no record of the fit measurements. For something as important as bike setup and rider safety, I expected much better.

Been going here for years and this is my first review. Every time I go in the employees are…read morefriendly, knowledgeable, and professional. I broke a shifter cable on my Trek. Rode it up there yesterday expecting to drop it off and walk home. The guy (didn't get his name) put my bike on the fixture, and had it fixed in less than 10 minutes. Thank you.

This place is great. They not only carry accessories (lights, locks, helmets, etc.) at reasonable…read moreprices, they provide excellent repair services! Super friendly and fast, I've had my bike tuned up here several times. They sell refurbished bikes at various price-points which are tempting, but I already own too many bikes, so they are fair game for you! Go get one. For real.

Ricardo helped me out with my bike, which was repeatedly giving me flat tires. Great service, got a…read morevery affordable tune up and repair done. Really straightened up my ride for me.