This is a great full-service bike store and shop. Selling both new and used bikes; you can also…read moretrade in your bike as well. Additionally offering tune-up's, repairs, and the team does custom bike and wheel builds as well. I was in desperate need of a bike that could handle more city miles and riding after struggling commuting around the city on a mountain bike. I initially called the shop to see if they had any bikes in-store within my price point that fit my height/weight and within an hour of riding up there I was leaving the store with a new bike. I was able to trade-in my mountain bike and apply the funds toward discounting the nice new hybrid Batch bike I purchased. Purchasing a new bike here also includes a 1year free tune up as well. Great experience and find myself often recommending others here. Bikes for sale here at all price ranges and different types of riding, as well as selling any accessories/tires/helmet/supplies in store. Also have a website that shows current inventory that they keep pretty up to date!

Staff very nice, shop clean. Went in with a flat tire, I waited about 15 mins. came out with two…read morenew tires, they even polished & shined my bike. It looked brand new. Have turned my friend on to shop. Will definitely return when I need anything for bike!

The guys at Jack's are excellent. They are so knowledgeable and showed my wife so many bikes to…read morehelp her make the right choice. They have an excellent selection of electric bikes on hand at great prices. I purchased an Aventon and it had some brake grind. I took it in and they were so helpful to get me reassured that this just has to be broken in. Awesome service. I wouldn't hesitate to buy from them and will be bringing my bikes to them for service.

I wont bother to call since there were so many other issues…read more 1) Fender rubbed. 2) Asked if changing the tire was the EXACT same on the trike as a hybrid. Got told yes. It's not. 3) You moved rear shocks to the wrong position. 4) Before purchase, I called and asked if I would be able to test ride on hills, and you said there were plenty of hills. Of course there werent. 5) When I called during the off season and asked if there were any sales, you said there NEVER were! Of course when I came in months later, there was a sale going on. 6) Most importantly, several times I mentioned my bad back (Pinched nerve and arthritis) and wanted the best bike for that. You sold me an expensive bike with just rear shocks, failing to mention that there were less expensive bikes with both rear and front suspension! So now I am stuck with the wrong bike after spending over $7,000. So no, I have no interest in dealing with you anymore!

Called to check on services for my bike. I spoke to Colin and he gave me two prices. He said…read more bring it in and he would check it out. When I arrived I was greeted by Collin who said let me check the bike out and he told me exactly what the problem was. The price he quoted was correct and said they would have it ready in 20 minutes. Very professional very quick and fast service. I would highly recommend this location they've been around for about 50 years only doing excellent job. I was super excited I was able to ride my bike that afternoon. Thanks international bike shop.

Called asking if they did rentals, which the site said, and well i got a very rude dude on the…read morephone who just seemed like he really wanted me to end the call, which is exactly what i then did.

Great team for the noobie or racer when you want to step up from the box store toys. They've built…read moreor sold me over half a dozen bikes and I'm buying two more for family members in the near future.

Had a pretty bad experience here with a short guy who also had a pretty short temper and couldn't…read morehandle someone browsing the store and told me to leave for taking too long looking around as I was also going to buy a bike from them.

wonderful way to see the city and learn lots of fun facts. our guide was very informative and…read morefriendly. My whole family enjoyed the ride. I would definitely return for another tour.

This is a review for a rental and repair, not a tour. I was biking with friends on the Riverfront…read morewhen one of them got a flat. We thought going to Wheelhouse to rent a bike or get the tire repaired seemed like a good idea. We showed up just as they were opening at 11am. The employees pull out the rental bikes and lock them up as part of their opening routine. My friend and I were waiting off to the side when the employee came over and said we were in their spot for their bikes. Ok, so we moved to a different location, she came over and said you're still in our spot. Ok, we moved further away, only to have her come over and tell us to move again. I get they have spots to put the bikes, but after the 2nd time, couldn't she have just pointed out a place for us to wait instead of telling us to move yet again? It was pretty irritating. So they open at 11, but apparently they cannot help you until they've pulled out all their inventory and locked it up outside the shop. We asked about a rental and she just kept saying - I'm busy - I can't help you until I'm done here. We asked well how long are you going to be? She didn't know, but just kept saying I'll get to you when I'm done. We said - well what about getting the tire fixed - how long do you think that might take? Same answer. Don't bug me, I'm busy pulling all the bikes out, and I don't know. Wow. What a crazy process. You show up when they open - but then stand around for 25 minutes while they prep the shop. Maybe do that before your opening time so you can actually HELP a customer when they show up at opening time. Finally, they were done and my friend asked about renting a bike and they showed her the options. She picked one and they got her set up. She was irritated because she's a seasoned biker and they treated her like an idiot. Again, some basic communication with her would have let them know she knew how to bike and that would have helped with set up. Finally, they agreed to fix her flat while we were gone. When we returned her flat was fixed, we returned the rental and were on our way. We were all really frustrated at the poor customer service and kept laughing about how poorly they handled the situation and the long wait just to get waited on. The bike was fine and the flat was fixed, thus the 2 stars.

I been coming here for 4 years or so and nothing but the…read morebest service every time. Very knowledgeable, reliable, and trustworthy.

Small store, BIG results. My wife and I went in to buy her…read morefirst bike since she was a kid. The size of the store is deceptive. It has an amazing selection in inventory. We browsed for about 5 minutes before Doug came by and gave us the rundown on her options. She settled on one quickly and Doug had her out back on the bike for a test ride. He had her try a couple of other options to make sure she knew what she wanted. We bought her bike and I had my own bike in for a tune up the same day. What a great experience. Thanks DTFBS! Thanks Doug! We'll be back when our son needs his first bike! I give this shop my highest recommendation. Don't bother going anywhere else!

My boyfriend found a used bike that had to be shipped to him from California. Needless to say it…read morehad some assembly to be done. He took his bike to D&D and was given a time frame and very reasonable price. The bike was ready within the time quoted. The bike performs great! No issues with it. Would definitely recommend this place.

I would not recommend getting even a simple bike fit here due to safety concerns…read more I paid $100 for a bike fit and trusted the technician to properly adjust my bike. During the fit, my saddle height was changed and the seatpost clamp was tightened using only a hex tool. My carbon seatpost clearly states a maximum torque of 5 Nm, but no torque wrench was used. I assumed everything had been done correctly and didn't think to double-check their work. Shortly after leaving, I was riding at about 20 mph and hit a very small bump in the road. My seatpost suddenly dropped under my weight, which completely threw me off balance and caused me to crash into the nearby grass. This could have easily resulted in a serious crash. Because the seatpost slipped, the carbon seatpost was also scraped when it slid down into the frame under my weight, which is concerning for a carbon component. To make matters worse, after spending $100 on the fit, I left without any documentation of the final measurements or where my saddle height and positions were set. I essentially walked away without knowing what my final setup was supposed to be. Overall, the experience was very disappointing. I trusted the shop to properly adjust my bike and ensure it was safe to ride. Instead, I left with a slipping seatpost, damage to my carbon seatpost, and no record of the fit measurements. For something as important as bike setup and rider safety, I expected much better.