One star because zero wasn't an option. I purchased the…read moreHailey furniture from Havertys thinking I was investing in high-quality leather. Within less than 30 days, one of the pieces had to be replaced and that's when I learned the disappointing truth: this isn't top-grain or genuine leather. It's "performance leather" coated in polyurethane, which means it's essentially a plastic layer over low-grade leather. The material may look beautiful on the showroom floor, but it does not hold up in real life. The so-called "leather" started showing damage almost immediately, and instead of standing behind the product, Havertys tried to blame the issue on pet damage and push me toward using my protection plan which completely misses the point. The problem isn't wear and tear; it's poor-quality materials disguised as luxury. For the price, I expected durability, integrity, and honesty from the brand. Unfortunately, all I got was frustration and disappointment. If you're considering the Hailey collection or any "performance leather" from Havertys, do your research first -- this is not real leather, and it does not perform like it.

just move to TX. We went into the store, and were treated by…read morea woman who was condescending and not at all friendly. When we didn't like what she showed us she actually walked away so we left. we found a special order online and thought, the company has decent ratings, maybe it's just this store, so let's order. Wrong move! Five weeks later we still don't have our items without any communication. I've followed up four times. Today I cancelled the order and now I'm out shopping again...do NOT shop or order from Haverty's. maybe is they have the item in the store you'll get lucky....but...good luck.

My parents bought a recliner a few years ago. Around $500. It started peeling about 6 months ago…read more The insurance they purchased doesn't cover that. They are 85 and 87. I feel like they were taken advantage of. It has had a cover on it the whole time. What has made it peel? Doesn't it sound like a defect? They were given a number to call and a shoulder shrug.

Was told due to the pandemic stuff get broken easily. Luckily the bed never made it in the house as…read moresoon as it came out of the box it was broken. They came to my house 4times and was told the only thing they can do is set up unlimited appointments and see when I get a undamaged furniture. I finally decided they could just take all their broken pieces home since they were just dropping it off at the house and get reimburse. My brother bought a table a month ago and is already falling into pieces. And the bed set was 4K and the table was 2k so we weren't being cheap. Shelby the lady who emailed me said she will take away the delivery fee but it never was taken off. The delivery guys told me the only thing is for me to go up to the store and pick up the bed even though I paid extra for it it be delivered. I can go on and on. If I could give them less than a start I would

Johnny was super helpful and tried to work in some nice details. He was patient and cheerful. He…read moremade sure that we were going to be happy with the furniture and said just leave it on the delivery truck and ask for a better set later. It turned out the father and son delivery teem did an excellent job and the furniture arrived in excellent undamaged condition.

I do not recommend James as your salesperson and will never shop there again…read more And if you buy Tempur-pedic there when they deliver it, you better make sure you have extra batteries or either. You're either getting a bad bed or the batteries are bad In the remote.

BEAUTIFUL!! Very high end pieces, many one of a kind custom pieces. I could buy everything in…read morethis store but extremely pricey. Nice selection of accessories as well. Very knowledgeable friendly staff.

From the owner: Gray's Home Fashion Gallery, located in Tyler, TX, at 2301 S Broadway Ave, is a premier destination…read morefor home furnishings and decor. We have over 30 years of experience in curating the finest selection of furniture, lighting, rugs, and accessories, making your dream home a reality. What sets us apart is our commitment to exceptional quality and personalized service. We offer a wide range of products, from modern to traditional styles, catering to diverse tastes and preferences. Our primary offerings include high-end furniture, designer lighting, luxurious rugs, and custom home accessories. We target discerning homeowners and design enthusiasts in the Tyler area and its surroundings. Our expert team assists in selecting products that elevate your living spaces, creating a harmonious and stylish environment. By providing top-quality, elegantly designed furniture and decor, we help transform homes into inviting, comfortable sanctuaries. We also offer custom design services, ensuring that each piece perfectly suits your home's aesthetic and functional needs. Our customers benefit from a seamless shopping experience, from initial consultation to final delivery and installation, ensuring complete satisfaction with every purchase. At Gray's Home Fashion Gallery, your home vision comes to life with grace and elegance.