My parents bought a recliner a few years ago. Around $500. It started peeling about 6 months ago. The insurance they purchased doesn't cover that. They are 85 and 87. I feel like they were taken advantage of. It has had a cover on it the whole time. What has made it peel? Doesn't it sound like a defect? They were given a number to call and a shoulder shrug. read more

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Was told due to the pandemic stuff get broken easily. Luckily the bed never made it in the house as soon as it came out of the box it was broken. They came to my house 4times and was told the only thing they can do is set up unlimited appointments and see when I get a undamaged furniture. I finally decided they could just take all their broken pieces home since they were just dropping it off at the house and get reimburse. My brother bought a table a month ago and is already falling into pieces. And the bed set was 4K and the table was 2k so we weren't being cheap. Shelby the lady who emailed me said she will take away the delivery fee but it never was taken off. The delivery guys told me the only thing is for me to go up to the store and pick up the bed even though I paid extra for it it be delivered. I can go on and on. If I could give them less than a start I would read more

After attempting to pass off regular size twin mattresses on us as twin XL mattresses TWICE, we realized this is a sales scam where they charge you for the XL price but deliver a regular size twin. After all, who actually measures mattresses for those 5 extra inches? We do. Not to mention the actual mattress was clearly marked twin but the warehouse bag it was shipped in was marked twin XL. We tried to get this fixed but after 3 weeks of waiting, we're done. The store manager, Bruce, was supposed to deliver the correct mattresses today and I called at 10am to verify that. When he didnt show by 3pm, I called again only to be told the mattresses are wrong again and he's been waiting for 4 hours for the manufacturer to call him. So, he knew 4 hours in advance the delivery was not going to happen and instead of calling to notify us, he let us sit and wait all day anticipating a delivery that would never come. read more

The salesman Bryant was very helpful. The desk clerk was very friendly. The problem I have is that when delivering my purchase the coffee table was damaged so Jonathan kept it on the truck. I called the Longview store and was told what steps were needed to replace it. I had to call days later to ask about replacement delivery. The second time the table was again damaged. Called the store and spoke to Bryant and was told replacement would be ordered. Again I had to call the store about delivery. They delivered the third table today and Jonathan had to touch up two places with a touch up pen. Delivery guys were great not I am very disappointed that even the third table had to be touched up. read more

Great customer service. Our salesman, Michael, didn't follow us around but gave us all the time in the world for us to look over the entire store. We loved this. He helped us find the exact color swatches we wanted and loved for our custom Mayo couches. We ordered two couches from him, and we also bought a couch and chair off the showroom floor for an amazing price as well as some decor for our home. He was able to get us a fantastic deal since it was a couple days before their Memorial Day sale would officially begin. Yay for this! And Yay for Michael! We received our custom sofas about a month later and everything is beautiful but they messed up on our pillow fabrics. Michael went above and beyond and ordered us extra pillows, at no additional cost, so we will get exactly what we want/wanted as well as a couple extra pillows! I plan on going back very soon to order custom Mayo chairs, a dining room set, and hopefully a guest bedroom suite too! I simply wish IS had more of a selection when it comes to dining room sets and breakfast nook tables. We are ready to receive our new pillows soon. read more

I purchased/financed a couch here in March from Mary Lou- I struggled with her because she likes to do all the talking, but she was knowledgeable, I will give her that. Still, it wasn't a pleasant experience to start with. I purchased a dual recliner with console. Very shortly afterward, I noticed that where my feet rest on the recliner was discolored. So I called and asked for how to clean the couch, since no fabric instructions were included up on delivery, nor in box. The rep I spoke with (nice lady, not Mary Lou) said that it sounded like it was a defect and set up for service to come inspect. The service person did that, concurred that it appeared defective and they would get back to me after contacting manufacturer. After several follow ups on my part, they finally said that they couldn't replace the couch, so they would have to exchange it- but of course they didn't have anything that was comparable without extra expense on my part (recliners with no console, lesser fabrics, etc). I didn't want to spend more, so it was negotiated with Mary Lou that I would receive a $200.00 discount off the financed price of the couch if I paid it off that day.. I said I would but I wanted the paid receipt. I was told it would be sent later that day. I paid the rest of the amount owed on the couch ($356.72) and now, nine days later and numerous calls, they refuse to give me my paid receipt. The discussion and payment happened in the morning, I called late afternoon and was sent a receipt showing I still owed the money (so they didn't take off the 200.00 agreed on) I brought this to their attention and they then said Mary Lou would have to take care of it, and she was gone. I called back the next day and Mary Lou said my manager will have to take care of it, and he is gone..but i'll make a note of it. The next day it was...he's on vacation, he'll be back Tues. Tues came and went, and I called today, and Mary Lou's story today is "i'm just a salesperson" I can't do it...and any objection that I made was talked over, and I was not allowed to get word in edge wise. I called to corporate, and was told that they don't have a customer service complaint department. These people are the worst kinds of sales people; I have been in sales my entire life- I have worked for furniture stores, car lots, printer sales and shutters...some of the hardest products to sell. Ivan Smith employs the kind of practices and people that give the profession a stigma for being sharks. Be aware of what you are in for should a problem arise. read more

We went to Ivan Smith in Longview at the encouragement of several friends and family. This was our first time purchasing brand new furniture, so not only were we excited, we were prepared for possibly hours of shopping. Instead, we ended up picking out our pieces within 15 minutes! Our salesperson was very nice but rushed us through the selection process. We literally were lead to pieces instead of looking through the store. We could have spoken up and taken our time but we put our faith in the salesperson (they were recommended to us). When we were done picking out our pieces we were lead to check out. I'm sure the check out girls are very knowledgeable and nice but they lack professionalism. One acts put out if she needs to take any extra steps to clarify a transaction. The other's accent is so thick, it's hard to understand her and she mumbles horribly so when she called to confirm, we struggled confirming our order. We had our pieces delivered (an expensive option). The deliveries only come from Shreveport, Louisiana. The delivery men were very nice. One was extremely knowledgeable of their products. He was able to offer tips for caring for the items we purchased. He also mentioned it is not uncommon for the wood pieces to be scratched up in delivery. Overall, our experience was okay. We just expected to have a wonderful experience after spending thousands of dollars at Ivan Smith. We may purchase from them again. But, we don't know that we will be referring anyone to them. read more

This is for the Tyler location since they do not appear on YELP. We were in need of a new recliner. Ivan Smith (Tyler) was our first stop. We were greeted promptly by a nice salesperson. However, once she discovered we wanted an inexpensive recliner (less than $200, they were having a sale) she brushed us off and on top of that she touched my wife in a manner I found inappropriate. My wife is recovering from a stroke and triple bypass surgery. Her breathing is labored at best. My wife started having a breathing attack and the female salesperson grabbed her by the shoulders and told her to breath. Needless to say we had to leave because of my wife's issue and the issue we had with this salesperson. We will never set foot in this Ivan Smith store again if this is the example of their sales staff. Pretty sure if we were going to spend $300-500 or more we would have been treated differently. We eventually went to another store (Blake) to make our purchase. read more