Clarendale has greatly exceeded our family's expectations. After my mother passed in February of…read more2017, my 84 year old father needed an assisted living facility that met a variety of his needs - food preparation, housekeeping, personal assistance, 24 hour nursing and entertainment. Clarendale provides these services but goes WAY above and beyond what is normally expected. There is a bar with a daily happy hour, a theater room, health club, spa, salon, fine dining, cafe and even a house golden retriever. If you want to celebrate holidays at the facility, you can rent out a private dining room that has a capacity of 10-12. Clarendale feels more like a W Hotel than a retirement home. For years leading up to my father's move, i contacted a variety of assisted living facilities in the NW suburbs and routinely concluded the calls shaking my head. Aggressive sales pitches and evasive language were the norm (Friendship Village was the worst in this regard). While Clarendale does employ sales staff, it isn't so over-the-top. Moreover, staff are engaged and appear genuinely interested in providing a superior experience. In terms of the overall package (apartment finishing, staff, facilities, extra amenities), Clarendale is exceptional - better than Sunrise and Friendship Village. As this facility recently opened, everything is in pristine condition. In terms of superlative alternatives, the only option I found is Mather [of Evanston], which has few locations and, like a timeshare, can require over a million dollars upfront (literally over 1 million USD to buy in). That being said, Clarendale is great. There are a few corner apartments remaining as of April 2017, so if your loved one is seeking something posh with views of two separate directions, I would highly recommend grabbing one of these units before they are occupied.

I'm posting this to let people know about the Memory Care at Clarendale of Algonquin.. Neglect,…read moreabuse unsafe conditions and in adequate care. The Executive Director and Director of Health Services and their staff were fully aware of the on going problems which never was resolved. I hope this is a warning for families that are thinking of putting their loved ones in Clarendale of Algonquin. We finally had enough of their in adequate facility and moved my mom out.

my mom is a small town girl and instantly liked the charm of The Victory Center (former Alexian…read moreVillage). you're not going to find a more caring Director then Nicole and the nursing team is great!! Huge shout out to all the gals at the front desk - all like family. they take time for every resident that asks for help whether it be with their phone or just wanting to talk. Contrary to some really Negative reviews , this place is clean, organized and very on top of my mom's medicine management and well being.

I looked at a lot of places before choosing this Assisted Living for my biological father and his…read morewife. I have read so many terrible things about how the elderly are treated in these kinds of places and thus I was really worried, especially when I left them there and moved home to California. During the pandemic, and even up until today, Alexian Village has a very high level of staff turnover at all levels, which usually indicates a management issue. However, I don't know the real cause. But as my "parents" have now been there for months, I've noticed that most of the people who serve them seem to be decent people who really care about the elders in their facility. Especially Helen at the front desk, who is a remarkable, wonderful person they are so lucky to have! (Beware of the other front desk woman, though. She seems to hate everyone and everything!) I've also learned that the dire situations my parents report are often not so accurate when I actually investigate what's happening. I am learning to give Alexian Village much more of the benefit of a doubt in these situations. They are, after all, doing a job I was no longer capable of doing myself. The ideal of course in an AL is that your relative is supremely happy, relieved and delighted. That's not likely to happen, no matter how angelic your loved ones are or are not. (That's a new realization for me!) Moving into an AL means that the party is coming to an end, and that's got to be hard for any elder to accept. Now that I have less concern about mistreatment, lack of food, lack of services, mean staff, stolen items, stolen clothing, unavailable healthcare and all the other things mine have complained about, I see that a lot of the drama is really just their unhappiness to be in AL in the first place. I believe Alexian Village is doing the best they can under the difficult circumstances made more difficult by the pandemic. It's irrational to expect this to be easy on your elders or yourself. It just won't be. Breathe. PS - There's one very bad review here, with one star. It talks about how often they change her mom's diaper. I think that poster is messed up, because Alexian V. is an assisted living, not a nursing home. Only nursing homes provide that level of nursing care. She may have posted in the wrong place?

If you are looking for assisted living for your loved one, I encourage you to talk with the staff…read moreat Eastgate Manor. They will give you your options and if their facility is right for you, they offer compassion and care beyond your expectations.

Throughout my parents' search for an affordable and appropriate facility for elder care, Eastgate…read morestands out as the best choice. The staff is warm and welcoming, Carrie S. is very caring and proactive with offering information and pacing it well with the inhouse tours. We were treated with utmost consideration and flexibility in the decision-making process for the best place for my parents in supportive living. We learned the most about this option in sessions with Carrie and Maureen and always walked away with updated info about Medicaid. the residents seem very happy, and approached us during our tours with smiles and positive recommendations about Eastgate. In all the places we visited, this experience by far is the best one.

Great experience from the moment we walked in the door. The staff and the residents both were very…read morewelcoming.

We were excited to move mom into her unit in October, but moved out about 3 months later for…read morevarious reasons. Mom had a 2 bathroom unit with a washer and dryer and was living independently. When we viewed the unit, the closet doors were painted shut (more on that later). We were told that would be fixed. When we went to check the unit before move in, the closet doors were still painted shut. When we moved in, the closet was fine but there were other issues with the condition of unit that did not meet our expectations. The washer/dryer was not hooked up. There was a piece unconnected and looked as if an animal had been living in there. We did not realize at the time that neither showed worked. The bathroom off her bedroom had an arm bar for support at the toilet, however the shower temperature could not be adjusted for comfort. It was too cold or scalding hot. When my mom moved out months later, this issue had still not been resolved. The second bathroom the shower head was broken. It took about 30 days before it was fixed. So 30 days before mom could take a comfortable shower. Not acceptable! This bathroom had no arm bar for toilet and was difficult for her to use the toilet without support. More on this later. In our experience, the maintenance people were nice, but there was no attempt to bring in someone else when they were not able to fix things. Painting doors shut is not the work of someone with experience. We also purchased a new toilet paper holder as the one provided was extremely difficult for even me, and my brother in law, and certainly not appropriate for an older person. The meal times were also an issue. Dinner was 4-5:30 but residents were able to come early and were able to eat dinner at 3:45. Mom would come down at 5:15 and the staff was already putting things away so the full menu was not available and they would run out of items, sometimes even vegetables. We felt that the management was not reactive and did not handle her situation with any urgency. In December I expressed what was going on with management. Mom was unhappy and was considering moving out, there was no arm bar in the one bathroom making her life more difficult. No action was taken. There was also no suggestion that putting an arm bar in the bathroom was even a possibility. I didn't realize until mid January when she was moving out that they could have installed an arm bar for her. At this point she was moving out in a week, and mom did not want to incur this expense since she was moving out. The lack of preparing her unit to be fully functioning, the shutting down of the dining room so early, the inability of things to get fixed, and the lack of concern by the staff resulted in a terrible experience resulting in much time and expense for her, and difficulty in managing her daily life activities. In the end she was glad she moved out as she was miserable living there. I don't like to post negative reviews. The people we met were very nice. But it did not meet our expectations and there was no accountability or follow up when they received feedback.

I just want to post 5 stars for Harbor House. I'm relieved they exist, and recommend them to anyone…read moresearching for understanding , skilled, nursing care. My patient is safe, warm and clean and receiving quality palliative care, thank you HH staff.

My mom was in a big, fancy, expensive nursing home where she was neglected, fell down in the…read morebathroom with no one helping her, and had half of her stuff taken by either the residents or the staff - we still aren't sure. Caring.com put Harbor House in touch with me and from the moment I spoke with Savannah, the executive director, I knew this place was special. Savannah actually did the assessment at the big, fancy, expensive nursing home and confirmed what I already suspected. We moved her out of there and Savannah actually drove out there and helped me move her stuff and my mom (I was visiting mom out of town). Over the next few days, I got a very up-close look at Harbor House and how the staff interacts with their residents. I popped in at unexpected times and walked through the adjacent buildings. I never saw a deviation from the excellence of care I saw the first time - not even once. I never saw residents mistreated or spoken to condescendingly, like I did at the other place. The caregivers are amazing women. Sam, Becky, Brittany, are really hands on nurses. Sam spent tons of time with me, discussing my mother's medications. The doctors call you and I spoke with Dr. Ernst about my mom for an hour! I couldn't even get the doctor at the big, fancy place to return my call! The place is small and it's warm and cozy - like a previous commenter said, it's not like an institution at all. It's like a home. My mom has an adorable sunny, private room with her own bathroom. She's always got someone there to help her. All I can say about this place except is that it's exceptional. I have learned that big, fancy nursing homes are usually understaffed and can't manage the needs of their patients. This place CARES for their patients. I don't need crystal chandeliers and big lobbies. I need individualized care with people who treat the elderly like the human beings they are. Harbor House does this. The owner of this facility needs to be very proud of his staff and his philosophies. I hope they never change. Amazing place.

Fantastic agency to work for! Professional, trustworthy staff that has worked for the owner for a…read moredecade or more!

I used Traycee to furnish, for two years, a daytime caregiver for my wife, who was suffering from…read moreFrontotemporal dementia. The caregiver took excellent care of her, rather like a friend who was there to help rather than an employee. She was kept clean and neatly dressed, was taken to appointments, shopping or out to a meal when she was capable of doing so. I would recommend Traycee to anyone who needs the services of a competent caregiver.

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

Speaking for a friend that moved into Three Oaks in at end…read moreof 2020 unfortunately. She said the food tastes terrible most of the time and the hot food consistently arrives cold, she is wheelchair bound and can not get around in her place well. Also the heating vents are on ceiling and she is too cold most of the time, she said not enough (convenient) outlets to use alternate heating devices such as an electric blanket or heater. Aides/ Nurses are in then quickly out, visitors not allowed because of covid and of course she/ they are lonely that live there. She is considering moving out as soon as weather warms up.

We could not be more grateful for the staff at Three Oakes assisted living. Mom and dad have been…read moreliving there for just over one year. Two weeks ago dads life changed and needed to be in hospice. We chose to do that at Three Oaks. The staff at Three Oaks worked hand-in-hand with journey care. The entire staff from the nurses, caregivers, fun department, dining room staff and housekeeping , front desk went over and above what was expected. They treated us as family and made us feel so comfortable as dad took his final journey to heaven. Thank you you were a blessing. The family of Frank Lahrman