My mom has lived there since it opened and loves it! She has fun with her friends and adores the…read morestaff. During the Coronavirus, the staff has stepped up even more! Carissa and her staff are amazing!!!

My mom has a wonderful apartment. The staff is warm and friendly, and the know her by name. We…read morehad a delicious omlelet breakfast, and our server Wilma was gracious and efficient. I am happy my mom is cared for so well.

My family loves Cedar Lake. Highly recommend. Staff is friendly, chef is great, space smells great…read moreand everything is always clean. Various activities to do and great community.

My mom loves some of the staff and has made great friends but they are short staffed, and the food…read moreis cheap and repetitive. They don't act on the residents complaints.

Poor management with little understanding of memory care.Always understaffed,high turnover,and…read moreconstant lack of communication, Residents and staff deserve better.

Changes ownership frequently. When it changed hands in 2024/2025, Auberge was ranked 60th…read morepercentile; Evergreen, the management company assumed ownership so it could turn the facility's rating around. Despite this, the facility continues to face chronic understaffing and high caregiver turnover. Staff are often overextended, and the organization is consistently working to recruit and retain qualified caregivers. Management shows favoritism towards certain caregivers and are unwilling to work with caregivers' schedules. Poor management. Caregivers are inadequately trained.

It's hard for me to be the best judge of the value of this establishment since my only experience…read morehas been watching my daughter's harp recitals. I have had the chance to meet some staff, walk through the main public areas, and sit in one of the banquet halls where my daughter has performed. From what I have seen and experienced, the staff here is kind and knowledgeable and I can only guess that the residents feel that too. There are plenty of dining options, social activities, and areas for residents to socialize. If you're looking for the right retirement community for yourself or a family member... this place is worth a visit.

Attended there Holiday High Tea Service with the family. Service was spot on, Victor, Alexa had…read morethere "A Game" that day. Would recommend stopping by when they offer there Tea Service, again. Food was exceptional.

My Mother Mary G, just passed away on March 31st 2026. She was at the Arlington Heights IL…read more facility for about 6 months. The entire staff there are the most loving & caring individuals. The Nurses, Caregivers, Activity coordinators, especially Kristi, Issac and the kitchen Staff all the way down to the laundry gals & the maintenance man Alex. I wish I could name them all. They take such good care of their residents, They get to know the families by first name. Kept me updated at all times. They helped me have a better understanding of Dementia and the behaviors that come with it. Gisela and her staff deserve a metal, they are all so compassionate. The last few months she was in hospice (Suncrest Hospice) Red contacted me weekly and her hospice nurse Gloria are the best of the best. Gloria took such good care of her. Dressing her up so pretty, lipstick and little color on her cheeks. The day she died she looked so beautiful, you never would have known she was 96 years old. She went very peacefully and I know deep down she appreciated each and everyone of you at the Waverly by making the end of her life so wonderful. Thank you, Susan S

My mom moved in April 2025. Staff is very friendly and keeps family members well informed on any…read moreconcerns family has. They make the resident and family feel very welcome. A pleasant atmosphere, very relaxing to the residents. My mom is very happy here. Once a month they host a family dinner or event and all management are there- take the time to talk to family members.

This facility is no longer Sunrise. It is owned and poorly run by Chapters. When I first moved my…read morefather here, the facility and staff were wonderful. As soon as Chapters took over, staff fled in fear of losing nursing licenses. Current admin in charge has, along with executives who own the company, created an unsafe environment for residents by: Enacting inadequate care staff-resident ratios. Resident exposure to sickness from key care staff who were sick themselves but unable to take any time off to get well. This spread illness to residents and sent my dad to the ER. Eventual discharge to rehab (Avantara of Lake Zurich) so that I could hopefully get my father well enough to get him OUT of Chapters led to father's demise and death in weeks. IDPH complaints were filed by me for both locations and Chapters twice - once for my diabetic, wheelchair-bound dad not having a working call cord for almost 2 months, him falling out of bed/going to the ER; another after his death. Not maintaining the property, including LACK OF: supplies for care/food service staff, bill payment for trash removal, emergency call cord maintenance, proper outdoor lighting to the building, working call box/door bell, and more. Having no check in/out system in place for safety. People are allowed in the building as they please, by anyone who is able to open the front door, GLARING lack of concern and knowledge of the Chapters of Barrington CEO about her memory care patients/staff who serve them. She claims to have dementia care expertise, but spends the majority of her time tending to a side job - not looking out for the well-being of the residents/staff in Barrington. She has lost residents (40 people is down to 26) due to families pulling their loved ones or death, but she cannot manage to know resident names or needs - medical or socio-emotional. She, herself, sent my grieving sister and I a bill for our dad AFTER he had died. When questioned, we were told it needed to be looked asked, "Who is your dad?" This, after multiple pointed interactions with both this CEO AND Chapters corporate. I am not one for conflict, but i felt it imperative to advocate for my own dad, for the other residents, and for care staff that were trying their best, but had their hands tied by admin/corporate ignorance, corner-cutting, and excuse-making. NOT acceptable when the cost for this is $10K/month. I have had direct experience with 5 asst. living/rehab facilities. The lack of true care is REAL... and it's appalling when you have NO OTHER CHOICE but to entrust care of your loved one to someone else. Look elsewhere than Chapters of Barrington

I am not a person that leaves reviews. In fact, this is my first yelp review EVER which means my…read moreexperience with Sunrise of Barrington has been so wonderful that I just had to sing their praises. My 88 year old mother has dementia and was in another memory care facility when it became apparent I needed to move her out of there ASAP...in the middle of the Covid pandemic. To say I was overwhelmed and nervous is an understatement. I checked out many different facilities and when I came upon Mary Seaberg (Director of Sales) at Sunrise of Barrington, I finally felt like I could exhale for the first time. Mary is so kind, patient and extremely informative. She took the time to really educate me which believe me, most facilities do NOT. She stressed to me the importance of communication there which was extremely important to me coming from a facility that had non-existent communication. It was also impressive to learn Sunrise of Barrington has had no positive cases of Covid since the start of the pandemic...no residents or staff. This was amazing to me coming from a facility that was on the news for their positive Covid cases. All things led me to make the decision to move my mom into Sunrise, and she has been thriving ever since! The care managers are wonderful...you can tell they really love the residents. The memory care director Robyn and nurse Jyoti are awesome and are the epitome of communication. I am given regular updates about my mom which is so crucial, especially so during these difficult times of the pandemic. They have an AWESOME activities coordinator Janelle who shares through an app all the latest projects, activities, etc. the residents are doing. You can feel the passion Janelle has for her job. It has been so great to see pictures of my mom participating! Rachel the receptionist always greets my calls (and believe me there have been MANY being new to Sunrise) with her warm, friendly and helpful manner. Kudos to Lynette the Executive Director for creating an environment where seniors are truly loved and appreciated and not considered a burden.

Very nice facility in a small and quiet area, that keeps the family in mind as much as the patients…read more(places to sleep, outdoor garden area and seating room, fridge available) The nurse and CNA teams were incredible, from weekday and weekend day/night shifts. Our family member was kept clean and comfortable with dignity at front of mind. We shared feedback regarding the weekend doctors communication being highly misleading/confusing for our family, due to coming in so early, saying so little, and focusing on what he thought we wanted to hear instead of what we needed to know (what's best for the patient). The other challenge we faced was related to the Home care side of the business systems not talking to the in-facility side of the business, so we had to repeat information such as funeral home. The worst fall-through with that was receiving a call from the home team to schedule equipment pickup while we were still in hospice, before a death....

Journey Care's commitment to the patient and the family went above and beyond expectations. Each…read moreperson who assisted us was of the highest quality ensuring comfort and reliability. They assisted us through each step during a difficult time allowing us to be a family while they took exceptional care of our loved one. Journey Care should be the choice for anyone going through this process.

Great service, wonderful staff - especially a worker named Rosa, very hard worker and caring…read moreperson. Had various activities to keep you busy all day. Rehab was great. Highly recommend.

This place is now called New Perspectives of Long Grove…read more This is a beautiful place. The care givers are nice, and seen like the residents. One complaint is the director. Her communication skills need a lot of improvement.