Honestly - what in the actual? They delivered a my first order around 9pm (so much for same day). I had ordered another arrangement for Mother's Day at the same time - scheduled to arrive a week later. Given the first experience, tried to cancel the order thereafter. No joy. No chance. So, as with the prior order, this was delivered for mom to enjoy at 10pm. Happy Mother's late night? She sure loved those Mylar balloons and a strange person approaching the house when very dark. This is complete garbage. Do not go here. read more

Wow, you asked a door dasher to deliver 40 quarts of strawberries that totaled over $282.00 and you leave a $2 dollar tip? This is poor business. I would never order an arrangement from your business, nor will my partner deliver to your place again. There was snow and ice on the ground and parking sucks near your store. I can't believe it! Treat people they way you want to be treated. This was a cheap and steal of a move on your business. I'm calling the corporate office next. read more

I don't always believe reviews especially negative ones however the negative reviews on this business are ACCURATE. I ordered a simple fruit arrangement to be delivered for yesterday - Valentine's Day, and it was never out for delivery even though I waited up until the very latest that they deliver on high volume busy days. Today there has still also been no delivery and I have canceled my order considering I tried calling the location several times to communicate since the delivery had not been made on time and the store itself did not contact me at all to inform me of any delays or potential late deliveries. Very unprofessional and extremely inconsiderate of those who expect businesses to run accordingly or to at least communicate to customers if there are ever going to be any issues with orders. SAVE YOUR TIME MONEY AND ESPECIALLY FRUSTRATION WITH THE DISAPPOINTMENT OF THIS BUSINESS! read more

Edible Arrangements sent order and delivery confirmations, but the homeowner never received the gift. I called the Alexandria, Va location twice, leaving my call back number (I'm in New York), and later emailed my complaint. None of these actions were returned. My credit card company was alerted and payment was stopped. read more

WISH I COULD GIVE 0 STARS Terrible service received from this location. Edible arrangements has definitely left a bad taste in my mouth. I did not receive my arrangement in a timely manner. They do not answer the phone or return any call. Please do not waste your time using the service at 1640 King Street, Alexandria. VERY Disappointed Customer read more

Do not order from this store. I put in an order a month in advance and when the day came. The arrangement was no where to be found and their store didn't answer the phone. All I could do was leave a message and no one called me back. Horrible customer service. I had to put a claim in through my credit card to get my money back. Save yourself the time, trouble and frustration. Horrible business ethics. read more

Probably the worst Edible Arrangements location, specifically due to their management and unresponsiveness. I had a 'Get Well Delicious Celebration' gift set that was delivered, but the temperature was definitely not considered nor maintained, as all the items that were dipped in chocolate were completely melted - this was all over the cellophane cover, the other fruits, and all over the basket. In addition, the fruit was warm and not fresh, which was surprising, as E.A. prides themselves only offering the 'freshest cuts of fruit'. Another repeat delivery provided the same lack of quality and care. Edible Arrangements is not cheap, so the fact that the management/staff here allows such a lack of quality control in their products is pretty awful. Buyers beware! +poor management +botched delivery system read more

See all

They never delivered my arrangement nor picked up the phone when I made several calls.

Was supposed to receive a gift from my significant other earlier today around 2 pm. After receiving notification about the 'supposed' completed delivery of package around 6 pm, my package hasn't arrived. After calling the store rep 3x we finally received a call back saying that it had to be marked as delivered but it still has not left the store. Thankfully was able to receive a refund. Save your money, time, and a headache from ordering. If REALLY needed, choose pickup instead of delivery read more

Do not order from here. If you don't get what you ordered then you will not get a response from the owner or manager. Ordered Mother's Day arrangement and did not get what was ordered. I attempted to contact edible arrangement numerous time by email, calling the customer service number, calling the store leaving messages, and also responded to an online survey request. To this date I still have not heard back from Edible Arrangements. 5/12/25 I called the store at (703-683-2288) directly and left a voicemail 5/12/25 I called the main customer service number 877-363-7848 two times and prompts directed me to the store that fulfilled my order. 5/13/25 I called the store directly and left another voicemail. 5/13/25 I emailed customer service and received an auto reply back from Edible saying the feedback was sent directly to the store and the owner or manager would be in touch. 5/22/25 No response, so I emailed customer service again. I received an auto reply back from Edible saying the feedback was sent directly to the store and the owner or manager would be in touch. Not sure on the date, but I also filled out a survey request from Edible. I also requested a call back and have not heard back. Disputed with credit card company. They respond to the credit card company, but not back to the customer. read more

Everyone else is right. This place is terrible. No sense of customer service or how important the event is the to customer. I called 3x in one week, never getting anyone on the phone, leaving multiple voicemails with no return phone call. No scheduled delivery for a timed event so I went I into the store to be greeted by a young girl who stated nothing was ready. The event was 2 hours away. She did offer to make everything right then while I waited. Never again. Needs new management that cares about customers read more

This location never delivered my order and is giving me issues with refunding my money. Do not order from them!

Do not order from this store. They don't communicate well. I placed an order for same day delivery, it was not delivered although the tracker indicated it was. I called to check on & was told "I dont know what the delivery driver was doing". We scheduled a new time & it still was not delivered on time. I was then told they dont deliver to that area & apparently uber was dropping it off. 0/10 recommended. read more

The order was fulfilled and exceeded expectations in the same day! The one thing that was a little stressful was not being able to reach someone at the store to confirm certain details but glad they received instructions and completed the order without issues. Of course, not to mention it arrived on time before the venue closed. Thank you, Edible Arrangements! read more

An issue every time I do a pick up order. This was my last time ordering here. My order was not in the system and changed to the next day even after I showed the app and email receipt for the previous day. The food is always fresh. read more

Believe the reviews this place is awful, my sister ordered an edible arrangement for Mother's Day. It was set to be delivered on Friday nothing came. She tried contacting the office but no one answered her. She got a deliver note but nothing was ever delivered. Do not order or pay for anything here they're frauds I will be reporting this store to bbb and corporate. If I could give zero stars I would. read more

I ordered an arrangement for an important event. My order pick up was 3pm. I showed up 2:45 to a locked door! This is unprofessional I am so upset with this place never again read more

WOW...Have never seen so many bad reviews for one store. I need to rethink my Families Valentines gift options

This edibles is possibly the worst edibles open the owner is rude to customers and his employees I ordered some dipped strawberry and could see and hear how he treated them told him that is uncalled for and told me to mine my own damn business at this point if your a descent human don't come here the store owner wahab treats everyone like trash and does not care about anyone read more

I had to get something for my lady last minute and I came in an was greeted by Roxana probably one of the best customer service I have received helped me with options and different types of arrangements she saved the day her and the lady in the back helped alot thank yall for all you do read more

DO NOT GO HERE!!! I had got an order delivered to my Aunt and got an email stating it was delivered and it wasn't. They do not answer the phone at all been calling since 12noon. TERRIBLE CUSTOMER SERVICE read more

Came in to get a mother's day gift for my lady and Roxana and vieney were both so professional and insightful and really delightful they helped me out and she could not be happier thank you for all you do read more

This place is really just awful. The employees seem very unhappy and the customer pays for that. My most recent visit I went in for a smoothie, waited for a few minutes in the front of the store, no one was there. I went to the employees only door and knocked, after a few moments someone came up. She seemed bothered that I was there, I asked for a smoothie, it took her two attempts to make it (just chocolate and banana). She didn't speak to me until giving me the total and then walked away. This is the third time that I've received this "quality" of service, which is what prompted this review. I go to this location because its about a 2 min walk from work, but the convenience isn't worth the poor service experiences here. read more

Piggy Backing off of Kevin W's post . I am his Mother and I am STILL waiting on the replacement basket...you know what I don't it...If I knew how to post pictures on the thing I would. I Called today to see what is going on...mind you I still have the old fruit because they want it back, and the guy who answers says I am to call back today at 4:30PM this is some craziness....next stop executive offices! please refund my Son's card. read more

Ordered edible arrangements for same day delivery. First of all they did not deliver same day nor did they have the courtesy to call me to let me know. But they happily charged me for it. I called the shop and customer service and no response. The following day I, at least, expected it to be delivered in the morning. But Nope, they disappointed me yet again. Three calls later... still not delivered. 3pm in the afternoon, they filed a formal complaint for me--- who cares????? --- deliver my arrangement!!!!!! They're saying it's third in line to be delivered. Will not use them again. EVER!!! I know this is a franchise shop but I will not use Edible arrangements ever again. They over promise and under deliver AND they charge you for their over promise!!!! They ruined the surprise ... I'm beyond upset with them. If you're not capable of running a business then quit!! Instead of provide subpar service. read more

Well I purchased my mother a basket Saturday for Mother's day Sunday delivery in which it was scheduled and never arrived NO call NO show... They call her at work today and scheduled a delivery (Monday) and showed up with the same damn arrangement from Sat/Sunday.. Made fresh went down the drain, so the driver apologizes and states he'll bring another back by 5:30... Never happened, and now she will finally get a fresh arrangement for Tuesday 2 days after the fact!!! Never again from this location, Very unprofessional... McDonald's is hiring read more

Don't EVER order from this location. I ordered an edible arrangement for my friend to receive at her job well in advance. I put on the card that she would be arriving around 3:30, so anytime around or after that would be fine. I called once at 5:30 to see if it had been delivered, they told me it was in transit. I called at 7:30 to see if it had been delivered. The rude lady on the phone told me, you know we close at 7 right with an attitude. If you are closed then why did you answer the phone? She looked it up and told me it WAS delivered. Later that night I called my best friend while she was at work and she said she didn't receive it. She works at an open store where she can see everyone walking in. I think my friend would notice if a man came in with a giant basket of fruit. The next day I called Edible Arrangements, to tell them that I understand the basket was delivered but it didn't go to the right person or the correct location. The lady shortly told me it was delivered. She checked the order and said someone signed for it cursive but couldn't read the name. She did begin to tell me I had to wait till noon when the driver got in to figure this mess out. I called at 8 am. Why should I wait 4 hours for you to figure out this mistake versus you just calling him and asking? I have taken this to corporate now because I refuse to deal with this location. They don't know the first thing about customer service here and it's SAD. It makes me really angry that I spent over $50 on something for my friend and someone else got to enjoy it. It also makes me mad that this store has no sense of care or worry about it. They made it and dropped it off and feel like their job is done. read more

My mother called this location on Father's Day, on the off chance that they could do a same day delivery to me. She was informed that they couldn't, but that I could go pick it up, but she would have to hurry and place the order, as the cutoff was in 15 minutes. She called me to confirm that I would be able to go there, called the store back two minutes later and there was no answer. She tried again, repeatedly, the next day, hoping to get them to do a same-day delivery - again no one answered the phone for a good part of the day. By the time she was able to reach someone, she was told that the cutoff had passed. Their response when she explained that she had been trying to call all day? "Well, we've never had any complaints." She finally picked up what she wanted from a location local to her - whose staff was far more helpful. read more

I love Edible Arrangements and they have provided me great quality orders in the past. Unfortunately, this experience was the worst I've ever had with a business and a manager. My delivery for Mother's Day never arrived to my mother. When I spoke with the "manager" the following day she wasn't apologetic whatsoever, told me the delivery driver should have called (which he hadn't), and when I was obviously feeling upset about the situation she told me I wasn't the only one who didn't receive their delivery. I couldn't believe the unprofessionalism of this manager. I completely understand that it was a holiday weekend and they were insanely busy but there's no excuse for anyone, especially a person in a position of management, to handle such situations so poorly. read more

If I could give this store and the entire Edible Arrangement Corporation a negative, I would! I was notified by my family who received their arrangement it was moldy the next morning after receiving the afternoon the day before. I called both the store and corporate with no help whatsoever. They guarantee freshness 24 hours after delivery and it wasn't even 24 hours that it was moldy!! I was told I would receive a call within 48 hours, well it's been 72+. Samuel from King Street Store and Yaser from corporate no help and not professional read more

Samuel was awesome! He went above and beyond to make sure our order was delivered on time. He is an example of what great customer service should look like. Thanks Samuel!!:) read more

Despite all the bad reviews, I ordered the 6 cheesecake platter as a birthday gift. The platter didn't consist of any whipped cream (which is supposed to be on all 6) or the right fruit as it was advertised. The person receiving the order went to pick it up and explained about a bad customer service experience from the employee in the form of a rude, annoyed, and dismissive attitude from who I presume was the same employee who incorrectly put the gift together. The cheesecake was said to be amazing quality and tasteful with a great base. read more

They missed my order and I had to remind them and then wait after our closing for delivery. I will not use this store again. Also when I chatted with their customer service I was told they had until 5 to deliver. 'Sorry for the inconvenience' I will try another store but if there is a problem I will quit with them altogether. read more

Took chocolate covered strawberries to a family gathering for Nowruz today (Persian New Year). Everyone loved them. Huge strawberries with delicious chocolate. Ordered this morning and ready even before I had requested. Nice, friendly staff. read more

very bad experience - the recipient had to throw the $60 gift away. Contacted the store to address concerns - there was no offer of redelivering the product or granting a refund. read more

Nothing ready for immediate pick up unlike the multiple signs and advertisement says at 10 am or at 2 pm. Unprofessional and disinterested in solving problems or making the sale. The place was full of staff but nothing was happening to assist the customer. I waited in the front area for several minutes before being greeted only to be totally disappointed. Don't waste your time!! read more

Good morning! It has been so far... and I was hoping to start off my morning in a healthy way and try out one of the nice fresh fruit smoothies the store has. But I went into the shop and the person that "opened" the store was not rudely but definitively turning me away. To paraphrase, she'd opened at 8 am but was still setting up. When I asked about smoothies she said they had them but again insisted that she was setting up then just walked away and left me standing out front.... :/. Oh well guess no smoothy from edible arrangements this morning. Sucks.... that's directed at the customer service. read more

Thank you Michelle and team for fixing my mistake and delivering on time! Fruit was fresh!

I came in here last minute to see if I could order something and then pick it up in a couple hours. The woman behind the counter explained that she had six orders up and it would take at least three hours. I explained that someone had recently passed away, and I was on my way to see their family and didn't know what to do. Ashley made sure I had a little something to take to the family in less than two hours and I really really appreciated it. She was there all by herself and was obviously very busy but still gave kind and considerate service. read more

I want to let everyone know, this place goes above and beyond the call of duty to please customers! We ordered an arrangement to send to our granddaughter on her first day of preschool. The lady that closed the shop ended up making the delivery as they don't normally do deliveries after 5:00. I wish I knew this lady's name. She sure made one little girl feel special last night! Thanks so much, Edible Arrangements! Great customer service!!! Keep up the great work! You all be safe during hurricane Florence! God be with you all. read more