Five stars because I was simply satisfied with the product. My friend and I had been trying to make it here since my birthday at the end of June; he got me a giant wooden propeller, and wanted to get it monogrammed. Fast forward to mid-October, and we got a small placard engraved with my birthday 2022, since my propeller would've had to be sent off for wood engraving. The plate was done within 30 minutes, and was self-adhesive. I could tell the young girl on duty didn't want to be there, but we were all young working retail at some point in our lives. So I understood. My friend and I got back home, I hung my propeller in its rightful spot, and my apartment, after five months, was officially christened. Service was good, the store was really nice, the outcome was great and I'd definitely return. read more

Things Remembered - My plate, adhered to the back of my novelty propeller. - Gift Shops Near Me - Arlington, Virginia

Thank you Kendrick for saving our awards night. We appreciate your helpfulness and quick fix. You rescued us from an embarrassing moment. Costumer service at this location is outstanding. read more

The Pentagon City Location is trash! The young lady working their has a terrible attitude for no reason. Thought maybe she was just having a bad day but every time I went there she was angry and rude. Sent my husband who is a very patient and gentle guy (easy going) in general and even he had a problem with her. She not even helpful and has not suggestions or even some really basic engravings. My husband spoke with the manager and she even admitted that she was aware of the employee's behavior. Husband said the way the manager talked about her was as if she was a family member that she couldn't convince of her bad behavior. Don't want to see anyone loose their job, (ever or especially in these trying times) but my goodness grow up! Sadly, these places are loosing business already and having unhelpful or unappreciative employees doesn't help the matter‍ Needless to say, my order had to be corrected twice. The last time, I had no choice but to take it the way it was. I was very unsatisfied. I don't even have a pic to post because I was just too frustrated. read more

Rude and horrible customer service. Christina clearly doesn't want to be there so Things Remembered need to hire someone new. She was so cold and unfriendly... I wanted to buy and personalize all sorts of stuff but walked out after because of the cold shoulder and her unfriendly demeanor. The way she spoke to me and acted... I felt like I just ran over her dog. read more

How are there only 2 reviews for this place so far?? I am in LOVE with Things Remembered! I always have been and very likely always will be. It's been my go to place for gifts for special occasions for several years now. Most recently, I visited Things Remembered to buy an anniversary (6 months) gift. I bought him a mahogany wood and gold clock, which I knew would go perfectly on a dark wood dresser. I had the clock engraved with my own personal message, which is why I love Things Remembered so much. The service at this particular location is excellent - they were quite patient as I mused over what I wanted my engraved message to say. They were also very quick to get the engraving done, which I was very thankful for. In the end, my bf loved the gift! I'm planning to do a lot of my holiday shopping at Things Remembered this year. Such a nice place for sentimental people! Oh, and ps - the categories for this listing are totally wrong. I mean, c'mon, "Flowers & Gifts" and "General Dentistry?" Hahahaha, I think not. read more

This is a chain that is largely responsible for keeping the single men and dads of America stocked with last-minute gifts that you can write a messages on and get out of hot water with the SO. They can turn things around fairly quickly so if you're trying to impress with engraved words instead of price, this place is for you. Happy hunting. read more

Avoid like the plague. Horrible customer service, not cummicative at all. Waited twice as long as was told for an engraving and received damaged product and misaligned engraving. Really bad customer service all the way around and strongly urge you to avoid. read more

My company works in the same mall as Things Remembered and has done a lot of business with them within the past few years. We often engrave wine glasses and plaques for departing employees and haven't really had a problem until this last encounter. I went a week ago to put some wine glasses on hold for a retirement party we are having. First of all, the stock in the store is almost non existent, to the point where I felt I should have just ordered online. They only had one red wine glass on display and when I asked if they had a pair, they told me that what they had on display was it. What!? That sounds utterly ridiculous. It was like walking into a clothes shop and finding out that they only sold one shirt, the shirt that was on the rack in the window. I asked them to please check the back and luckily they found another glass to make the set a pair. I asked how long the engraving would take and when I would need to place my order. They told me they do same-day engraving, within 4 hours of the order being placed. I then left the store saying I would come next Tuesday with payment and engraving details. So I arrive on Tuesday and find out that I was told entirely wrong information. The man at the counter was unapologetic and unhelpful. He said they only hold items for 24 hours (I wasn't told this). So my wine glasses had been put back out on display. Also, they don't do same-day engraving, but on first come, first serve. As they were also short-staffed in the store (wow, triple play going on here), he couldn't even guarantee a 24 hour turn around, much less 4 hours. Also, apparently only one employee does the engraving and she doesn't come in much. Poor, poor service. I ended up calling Customer Support through Things Remembered's main website. I got excellent service there and there were able to sort it out really fast. It was fantastic customer service and I wished I received that sort in-store. But what a headache! I would avoid coming here to shop and my company is now looking to get engraved gifts at another vendor. read more

Here is the issue at this nice store, the employees are the issue, specially the guys. I put on a gift shit order in store, firstly the guy wasn't very friendly but nvm that...the problem is he took my info to text me or email me the tracking number. Order got sent out two days later and I called for tracking number the guy rushed said "okay I got it, it got shipped out, I'm send u the number" the hang up without anything else. I wait a day nothing. Now I called this day and this clerk is confused, can't even find my order shipment info from a day ago! And took my info again to check and call me back. What is going on? Such a great store but run entirely by careless ppl. read more

I had to call customer service to get support for my order. The clerk at this store is very unfriendly and definitely not customer oriented. When I asked for assistance with getting an expedited order, she was rude almost to the point of hostility. She complained that she was the only person in the store and couldn't do anything to assist me. Lucky for me, I called the customer service line who was very helpful and assisted with getting my service in the time required. Things Remembered has great gifts but if you need engraving quickly, recommend taking to another engraver or jewelry store. read more

Great products, lousy, lousy, lousy service. Asked them to email me an image of the object, as it would appear when engraved. They said they'd do so. It was, in fact, their idea / offer to do so. They never sent the email, despite my calling to remind them. They said they'd call me when the project was done. They never called. And the shop's not that busy. Don't go in there with any last minute jobs to do; I suspect you'd regret it. I had to take the purchase home and clean it prior to wrapping it, so it would look presentable. This place ain't nothing to write home about. read more

Excellent service. The assistant manager helped us. His name was Kruise I think. I was so grateful because he called me and told me that if I put the writing on gold it would come out better than on the black background and I'm grateful I listened. Very polite and helpful. Store was clean and had a nice selection. read more

Horrible experience at this store. I went in around 5 PM and was told my engraved item would be ready the following morning by 11 AM. I went in to pick it up at 12 PM that day and they asked me if i had even paid for my item and could not find my order form. Once my order was located i was told my item could not be engraved in my desired font because no one working was "experienced enough". After choosing a different font i was told it would only be 20 minutes for my item to be completed, i did not walk out of the store with my item until 1:20 PM.To say the least i would not trust them with a time sensitive item.The lack of the employees concern for my item, my disappointment, and time constraint is the reason why i will never purchase from /recommend this store. read more

Historically great service. Today not so much. I have ordered thousands of dollars in gifts here over the past 2 years and had amazing service. The last time I went in, I got dragged into a conflict between a customer and the clerk and I found it awkward and irritating. As a result, I held off on purchasing my custom holiday gifts there and purchased from an online competitor. But today is a close friend's birthday and another friend had a baby so I took a chance and ordered online for in - store pickup. I placed the order at 2, thinking I could pick up by 5:30. When the order went in, the email said they would be ready by 6:20. I have the birthday dinner at 6:30 and TR just needs to add the monogram. I called to see if they could do it before 5:30. The first call I made sounded promising, but they didn't have the order yet. I offered to call back and did 30 minutes later and got a manager. Her demeanor was harried and unpleasant. I explained my dilemma and was told she had a ton of glasses to engrave because "now they all want glasses for New Years" and "the time in the email is really the time it will be ready". I was further informed that I could come by the Mall earlier and see if it was ready, but she was working off her schedule. I almost canceled the whole order. It would have taken her 5 minutes to engrave the monogram, but what I am most put off by is the unpleasantness, lack of consideration for customers (especially those who frequently place large orders) and the propensity the current staff at this location seem to have for sharing their problems. I am unlikely to buy here again. It's sad because I really enjoy the store and they have fun products. The service orientation needs a reboot. read more

I brought in 5 different vintage sterling silver napkin rings to have engraved. They did a great job in a short amount of time. Those here who complain about the fact that it took more than an hour (!) geez...plan ahead people. Imagine not having a place like this to do our engraving. Because if that were the case, you'd be paying $50 or more per item, not $16. with $6 per each additional same item. Some engravers charge set up fee over $100. If you think the engraving is too light and you can't see it, you picked cheap. Get the deeper custom engraving (costs $5 more per item). I would have given 5 stars but one of the rings was engraved upside down from the direction of the sterling markings. Not sure if that is considered totally a bad thing, but I would have preferred it otherwise. The thing is, I didn't instruct them to do it and I believe if I had, they would have done so. read more

I ordered beer mugs online and received one that was damaged so I returned it to the store at pentagon city. The lady behind the register seemed very nice. She ordered the replacement for me and offered to ship the damages one back. She asked me when I needed the item and confirmed that it would be shipped to my home. That was over two weeks ago so I called the store to check in. The associate at the store told me that they did not have an order under my name. She put me on hold several times telling me she needed to talk to the manager. I asked if they could simply reorder my replacement mug and figure out who lost my order on their own time. I was put on hold again and after over 30 min I wondered if she had forgotten about me. I hung up and called the corporate customer service number that was able to locate my order, reorder the mug that was damaged and rush it to me, all in under 10min. I wont waste my time going to or calling this store again. read more

I wanted to buy a baby cup, but wanted a pewter one, which they didn't have. The saleswoman said if I found one, I could bring it back for engraving. I found what I wanted at a different store, but brought it here for engraving. I pick it up tomorrow, but both she and the fellow doing the engraving were helpful and gave me suggestions on which font to use. Very pleased. read more

I was the team mom desperate for a gift for 12....yep 12...coaches! I selected a travel mug to be engraved...unfortunately they didn't have enough in stock. BUT Carolyn (sp?) the store manager to the rescue....she called around and got enough to make the order and did a wonderful job monogramming the items! I'm team mom again...different sport....and yes I'm going back to this Things Remembered to get the gifts! read more