For 35$ ... you will get a solo cup with fruit on sticks...wish it looked better than this. read more

Edible Arrangements - $35 arrangement... - Gift Shops Near Me - Downers Grove, Illinois

Ordered 2weeks in advance Over $200 Not delivered Unable to get a response Website is a mess Lots of other options. Stay away read more

I'm a frequent to this location. Iban makes you feel welcome and at home, he generously offered samples of their cookies and chocolate dipped fruit without expecting a purchase in return. The quality of their chocolate dipped fruit is usually perfect. Giving 4 stars because when buying two mixed fruit boxes a different time, the bananas were not ripe at all. Hoping next time, if they don't have ripe bananas, not to sell those for the day. read more

Suzy and Ivan went above and beyond to assist with my order. I was looking for a nurse's week gift and had trouble finding something online. Suzy took the time to ask questions and give suggestions. Her suggestions were exactly what I wanted and at the perfect price point. Suzy didn't try to upsell and gave honest suggestions. My final cost was less than what I originally selected online. Ivan prepared the order to look just perfect. The nurses were surprised and thrilled to receive this thoughtful, delicious show of appreciation. I definitely recommend this location! read more

I always have an incredible experience with the team at Edible Arrangements in Downers Grove. Suzy and Ivan greet me upon arrival, they have suggestions on gift ideas and work to provide top notch customer service and beautiful, tasty arrangements and boxed gifts that delight my friends and family. Thank you Suzy and Ivan for all your hardwork, I will definitely be ordering a platter for Thanksgiving!! read more

I ordered a gift for a friend and thought the $15 teddy bear would be a nice touch...she was very excited about the fruit and the kind gesture. However when I saw the picture the bear looked like it was ran o er before arrival. I've gotten nicer quality stuffed animals from the dollar store. I'm mostly angry because I called several times with no answer and finally got a voicemail in which I left a message and never heard back from anyone. That was on Monday. It's now Thursday. Terrible customer service and quality of the add ons. I'll attach a picture of the bear..super embarrassing. read more

Edible Arrangements - a teddy bear sitting next to a bowl of fruit - Gift Shops Near Me - Downers Grove, Illinois

For my birthday the employees went over and beyond to make me feel so comfortable and happy with my experience! I got a 12 count chocolate covered fruit and it made my day! Couldn't recommend this location enough:) read more

it is 1045 on Valentine's Day and I am without my order. I ordered this well in advance and the store had the audacity to call and leave a voicemail at 9:49 PM stating they will not be delivering my package. I spent $75 on a gift basket and this is now ruined my Valentine's Day. How could anybody rely on the service to deliver for a special occasion? Horrible service. I will never use edible arrangements again, nor do I recommend the service. read more

Susie and Ivan are wonderful - they put together an awesome arrangement- it is literally beautiful and will be a lot of fun for my friends to choose from the variety of fresh fruits and chocolate dipped strawberries. I will come here from now on. This place is awesome. read more

Just picked up a box full of beautiful chocolate covered strawberries. The best I've had from any edible arrangements. The strawberries were huge and the chocolate was nice & thick. The lady was so nice too! read more

Here's the trick: don't order during their major holidays. I was a temp worker for Mother's Day. I worked the week before Mother's Day and the worker was so careful and meticulous. I quote "People pay a lot so I want them to be happy with this." By the time the weekend rolled around, the bouquets were looking kinda crazy. It's a 3D product but people resorted to row placement - row of melons, row of berries, etc. It's supposed to look like a floral arrangement! The premium that you are paying for is the aesthetic appeal; I wouldn't pay money for that. On Mother's Day 2013, the store was filled with waiting customers so the cashier pulled kitchen staff who had no idea what to do; she repeatedly screamed the same command until the one girl cried. It was really uncomfortable. read more

The hours on the website were wrong, so Sarah immediately called me and we rearranged a time for me to pick up, then she called back and they were willing to deliver! Amazing service. Would highly recommend. read more

I ordered an arrangement and added chocolate strawberries to it. YET - I got everything but the strawberries. I tried to call the shop but no one picked up. read more

Ordered online and picked up same day. Online ordering was easy and the order was ready when I arrived. Quality was great and my wife loved it! read more

Recieved an arrangement. The card didn't say who it was from. You can't get ahold of this location by phone. Still don't know who sent it. read more

I placed an order at 9 am and I requested that my order be received by my boyfriend as a surprise no later than 4:30 pm. I was receiving no updates, and decided to call at noon. They didn't have parts of order so I told them to replace it with other choices. 3 pm came around, still no delivery. I was told they weren't busy so was extremely upset that I ended up having to cancel the entire order and demand a refund. read more

I order from Edible arrangements all the time and this was the worst experience I've had. I ordered a bouquet to be delivered on Friday before 5pm. It wasn't and it wasn't until I called at 6:30pm to find out what happened did they tell me they got there late and couldn't delivered. I asked for when it would be redelivered and they said on the first delivery Monday morning. It's now 11am, 2 hours past opening and no delivery. When I called, they said it will hopefully be delivered by 12:30. Hopefully isn't the word I wanted. There was no apology, no compensation for the lateness, no remorse. I will not be using this location again. read more

I recieved an arrangement for Valentine's day that was a bit of a mess. Which I understand because I'm sure they had 5000 orders to send out. I emailed about my experience last night and got a call today from Amy about sending out a replacement today. I'm honestly shocked at how prompt and professional this place is. I was not expecting at all to be sent out a replacement but I definitely feel like an appreciated customer right now. Kudos to their customer service! read more

Very labor intensive pieces and I understand that but for $80 you really expect much more! This time the berries were mushy and some of the fruit was not ripe. Don't think I will use this place again, read more

The staff is super accommodating and the arrangements are amazing. Amy goes above and beyond for the customers here. This is a unique way to say Congrats, or I'm Thinking About you, etc. You can call the store directly, or order online, and it's convenient. read more

Placed a last minute order, staff was extremely accommodating and friendly! The arrangement wasn't like I saw online, it was better! I'm so very pleased with their fruit bouquets and friendly staff that worked with me in picking out the perfect arrangement. read more

I ordered a bouquet on a whim and it was all beautiful and ready for pick-up an hour later! The staff was very nice and courteous and even made me a little sample smoothie to promote the new fruit smoothies they've been working on, which was delish. The bouquet recipients were delighted with the fruit, and I was delighted with the experience. Thanks for making a last minute "Thank you" gift so special ladies! read more

I went in to purchase an arrangement for Mother's day. I wanted to purchase the box of 12 for $29. However, I mistakenly ordered just 9 pieces. The clerk packaged them for me and never said that I had 3 more to choose. When my wife called to bring the mistake to her attention, she said just come back in and she would include something extra for our problems. While she did give me the 3 pieces we were owed, nothing "extra" was included. Disappointing. read more

I normally do not write reviews, but I would not want anyone to go through the same experience my family went through with the Downers Grove store. We placed an order for pick up for our grandmothers 82nd birthday. We picked the order up Sunday at 11:30am. We gave it to our grandmother as her main gift shortly after. Since the order was wrapped we did not realize all the fruit was completely frozen. We found out that even later that evening the fruit was still frozen solid. The next day the fruit arrangement had thawed and all the fruit was wilted and the chocolate was slimy. The fruit was bendable and resembled rubber pieces. Tuesday morning I tried to contact the Downers Grove store to share my concerns, but no one picked up the phone. I called a few times within a 2 hour period and no answer. I contacted corporate and they took down the complaint. I was told by corporate that the store would be contacting me. Two days after the initial call I had not received a call back. I contacted corporate again. They called the store and told me they would be calling me right back. Still no phone call from the store. Several hours later I contacted corporate again who called the store location and they were told they were too busy to contact me back. Please be weary before placing an order with this company. read more

I've never tasted such fresh fruit! The workers are always so welcoming, happy to see you & ready to answer any questions. I always choose this store first because of their customer service and their beautiful products. read more

These ladies are amazing. My aunt passed away rather suddenly last week. I wanted to bring something nice to my uncle and their kids, but I travel a lot for work and thanks to my job's policies on taking leave on short notice, I wasn't able to get time off in time for the funeral. (Looking for a new job as we speak, but that's another story altogether.) I contacted the Edible Arrangements location that is closest to the uncle's home, which turned out to be the Downers Grove store. I spoke on the phone with two different members of the staff, first Amy(the manager), then Sarah. Both of them went above and beyond to make sure I got the best arrangement for the right price. My aunt loved gardening and these ladies helped me choose an arrangement with tons of flower-shaped pineapples to pay tribute to my aunt and the garden she loved so dearly. I'll be in the Chicago area soon to visit with family and I'll definitely be making a stop at this store to offer the staff my thanks in person and give them each a well-deserved tip. I highly recommend these folks to anyone, for any occasion! read more

Absolutely appalled at the level of customer service i received at this store today. I ordered an edible arrangement online (one of the larger ones) for pick up in 7 mins. I got to the store to pick up the arrangement and it was far smaller then the one that I ordered. When i brought this up to the employee she told me I was wrong. I was confident that i wasn't as I went back and forth on what to order, but all of the arrangements were much larger then the one that was created for me. With this she went into the back (where it was obvious she had a male friend visiting her) and came back and said yes you are right, there should have been 4 pineapple cupcakes and the arrangement i was holding had only 1. When I asked her if she could make the new one she told me no. I asked her why that was she said well i can do it if you come back in 30 mins. I explained that this didn't make sense when they offer pick up on this product in 7 mins. She said I was lucky that the one she made me was done on time because they are to small of a store and they are not busy enough to offer this service. I said unfortunately it is offered online so to be told they would not honor it was not acceptable. After she couldn't make the new arrangement i asked her to refund the difference in product. She told me no she could not do refunds. I asked her to call a manager. She disappeared and came back in 5 min and told me she could give me a box of fruit to replace what was wrong. I told her no, that i wanted the arrangement I ordered or to be refunded the difference in product. I asked her to get her manager on the phone, she impolitely told me that her manager did not want to talk to me. She told me that I could leave without the arrangement and she would refund me tomorrow. Unfortunately the reason i ordered it was because i needed it that day (funny right?). I cant believe that such a large company can treat customers this way especially when it was something that their employee did wrong. In fact if she didn't have a male guest visiting her at work, I'm guessing she would have had the time to fix the arrangement or better yet might have completed it correctly in the first place. Advice to everyone....take your business elsewhere. Cookie Bouquets have never had such issues. read more