Flowers are consistently beautiful, but the woman who I spoke with when the flowers I ordered for…read moreMother's Day hadn't delivered (in spite of the email saying they were delivered!) was unforgivably rude to me. When I called and left a hasty voice mail after not being able to speak with a live person about my issue, I was called back by an older woman and chastised for speaking too quickly in the voicemail. The woman made a point to lecture me on it instead of asking how she could help me when she returned my call. She spoke to me like I was a child and not an adult customer. She showed very little concern over my actual issue of where and why my flower delivery was unaccounted for. I've never experienced this before, anywhere, and I've worked in the customer service field for 20 years. The quality of their floral work is high, but I will not be giving them any future business, as other florists in the area behave much more professionally and I don't need the added drama of a business who doesn't understand how to keep customers from feeling like a burden.

I ordered flowers, chocolates and get well balloons for my niece and they did such a nice job!…read moreExtremely quick turn around and ordering online was very easy. When you call with any questions they answer right away and have an answer for you. Not to mention the flowers were beautiful and fresh and I heard rave reviews about the chocolates!

We were told that the porch screening we wanted was in stock but not in stock at that particular…read morestore. It was, however, in stock in another store and it would ship the following week. We called on Monday morning at 7 AM when they opened to tell them to cancel the order. Not only was our order not loaded onto the truck when we called, but they then decided to charge us a 25% restocking fee because they called it a custom order. This was not a custom order. It was an in stock order. We were told it was in stock so how does that make it custom? I will never do business with this company again. I wouldn't have given this company one star except that's the only way I could post a review. Koopman's is only out to steal your money!

From the sales desk to the yard everyone goes overboard. Can't beat this place for service,…read moreknowledge, quality of materials and price.

Words cannot express how much I appreciate Aerie Mountain. I needed some flowers delivered on the…read more"same day" to my Mother In Law on the loss of her sweet husband. I spoke with Roxanne at Aerie Mountain and it was already after 2pm and seemed like an impossible feat. She listened to me and not only said she would do it, she said she wanted something extra special and different and wanted to go by the distributors to get "just the right thing." She even helped me with the words on my card because it was hard for me to think straight. The flowers arrived and were absolutely beautiful! I can't thank Roxanne enough for her kindness and for going above and beyond for someone she didn't know, that lived across the country!! Their FB page looks beautiful and I look forward to coming in when I visit New Hartford later this year. It feels good to know there are awesome businesses and people out there like Roxanne at Aerie Mountain!

Don't be fooled by the humble exterior. This shop is wonderful! I had all of my wedding flowers…read moredone here years ago and they were incredible (and half the price of other florists). The owner took the time to find out exactly what we needed and I continue to get all of my flowers for all occasions from her. They also sell the most beautiful and healthiest plants you will ever see. They don't use herbicides or pesticides and you won't find anyone more knowledgeable about organic gardening and they are always willing to take the time to answer all of my questions. The soap they make has cleared up my skin and I refuse to use anything else now. They also sell unique jewelry and gifts you will find nowhere else. I can't say enough about this shop and the family that runs it.

We've used J B Appliance in Winsted twice in the last couple of years -- once for a refrigerator,…read morethe other time for a electric range stove. Great prices & awesome customer service, deliveries were on time, Joe was there when he said he would be. We like to support local businesses and we'd certainly use J B again for any future appliance needs. I highly recommend them.

Their service is great. Many of my family members go to JB Appliance and are all happy.read more

I would shop around before ever returning to Quimby's. The appliances I purchased were the same as…read moreI could have gotten anywhere else. At least one major appliance cost more than it's "big chain" competition, but I try to do business with smaller shops like Quimby's. The appliances so far are mostly satisfactory. When I had a problem with one, however, the owner did not follow up when requested and instead I was treated very poorly over a simple misunderstanding related to delivery. I do not deserve to be spoken to so rudely and disrespectfully for any reason - especially at these prices.

We live in the age of convenience. But, if you do not know how to fix it, you should pay for it…read more But the emergency fund is not always available, when you have experienced this kind of emergency, you need help from someone who knows better. I had two experiences which Whirlpool washer I purchased four years ago, First one is about the door lock, error code was E01 F03, I looked after the solution by googling and YouTube. That thing was not easy when you encounter first time, I called them the service, Bob came in same day, he fixed for me, I paid because, the time was just passed the warranty period. The second time was happened just couple of days ago. This time was not the door issue but about the drain pump which is not working. I called them, and they scheduled me next day, then they ordered the pump and fixed the next day, it costs me about two hundreds which include the cost of service and the pump. I called the other service center for the repair, when I was waiting. They said, they will charge me $99.00 even though there is no repair. Maybe, I try to show that what is the better option to choose when you have similar occasion. I suggest their Good service and better timing. Thanks Bob.

Gentleman behind the counter was very nice and explained how they filter and test their water. Jugs…read morewere sanitized and capped for free and also carried out to my car and loaded. Great customer service. Have not tried the water yet. Will update after taste test.

Transparency on pricing and product, ceiling fans, and pricing. My estimates were they were…read moreexpensive with what they were sharing and could not confirm if correct or not. Went a different route.

Jill has been helping people personalize their homes for over 35 years. Her experience makes your…read moreproject effortless. Her kindness and professionalism are only surpassed by her knowledge of products and design. Jill will give you her unlimited attention to detail, unlike other competitors. Your finished project will be beautifully appointed with Jill's expertise. I highly recommend a visit to Simply Electrifying.

Decent selection of wine, considering the small size of this store. Unfortunately, most of the…read morepinot noirs were from California or Oregon, I wasn't interested. But I did find one French bottle of pinot noir, so I didn't walk out empty handed. The counter person informed me that the owner would order a case if I liked the wine (I had taken the last bottle of that one from the shelf). So, a return visit might be in order !

The Wine House is small, but mighty!…read more I went in to get a bottle of wine for Thanksgiving, and the choices were very plentiful, and reasonably priced At checkout, the two women were so helpful, including wrapping the wine bottle in the gift wrap at no charge and with a smile The Wine House is an excellent place to go for specialized wines. The Wine House is located in Simsbury, Route 10 north, across from the new Big Y.