I ordered some cupcakes for my husband who was nervous about an important even. I sent him cup cakes for good luck! He was so happy. I told him to send me a pic. I was so disappointed with the presentation. I will post pics. read more

Edible Arrangements - This is what I wanted - Gift Shops Near Me - East Longmeadow, Massachusetts

See all

So my boyfriend ordered an edible arrangement tray from the East Longmeadow, MA location for Valentine's Day. I was super excited because Edible Arrangements never disappoints until today! I opened the tray and noticed that majority of the strawberries were in terrible condition and were tiny. Granted, I am aware that it's not the season for strawberries but still, if you're going to sell a tray of cut up fruit at a marked up price, I would expect better looking strawberries on my fruit tray. My boyfriend called the store and the representative he spoke to said, "We can't give you a refund but we can offer you a gift box that is priced at $50 and your girlfriend can stop by to pick it up at anytime..." What the hell am I going to do with that? I am inclined to give you back the entire tray of fruits with spoiled strawberries and see if you're able to resell to the next customer. FYI- do not shop here please. Please review the photos! They are marketing cut up fruits and dipped fruits but the quality isn't where it should be. I never had this issue before with Edible Arrangements so this is very disappointing. read more

See all

Don't order from them, they'll probably charge you, refuse to refund you and say they're delivering it to make up for the charges and then never end up doing it. I placed an order last week that was delivered on Saturday, I added a teddy bear to the order. The bear was not delivered with the order so I called and asked for a refund they told me they could not refund me but would deliver the bear because I paid for it, it was supposed to be delivered on Tuesday, today is Friday and still no bear I paid $14 for, no refund, no nothing. Sad, how do you not refund or make up for what customers are paying you for? I spoke with them 3 different times and was told it was going to get delivered since they don't do refunds, nothing was delivered. read more

People(including myself) dont like reading long reviews...so im gonna keep it short. Im appalled at how this branch of EA conducts business. Wish I woulda read the FOURTEEN 1 star reviews on Google, terrible reviews on Yelp and sub par FB reviews before I dealt with them. Woulda went to the professionally operated one in Enfield CT. Had an absolutely terrible experience here. They messed up my order. Admitted to it. Zero apologies. Had the nerve to be rude and gave me attitude about it. After repeated calls to request the franchise owner to call me back I was told "the owner doesnt talk to just anybody"!!! The height of incompetence, unprofessionalism and disrespect. As a business owner, Im shocked that this location is still in business. Read the now 15 one star reviews and judge for yourself. I will NEVER spend my hard earned money with these clowns again!!!! read more

See all

I ordered a box of chocolate dipped fruit last night for my moms birthday today. Since we are currently quarantined and I am in CT (she is in MA), I thought these would cheer her up. The online purchasing process was super easy, I had so many different options to choose from. The delivery was perfect and my mom loved her surprise. Thank you for being available to those who deserve to be celebrated during these bleak times. I vote we all send a fruit bouquet or two to our local hospitals! :) read more

Edible Arrangements - a box of chocolate covered strawberries - Gift Shops Near Me - East Longmeadow, Massachusetts

Called in y order and the young man couldn't ave been more helpful, quick to get the order right, suggested a little change up on the item ordered which was a great idea with a slight up-charge of half of the strawberries covered in chocolate and said he was starting on it immediately with the option to pay via the phone call or when I stopped in. Service upon pick up couldn't have been better, great folks to work with !! read more

I ordered 2 arrangements to be delivered to the same location but needed 2 different cards. The Rockyhill Ct location charged me 2 delivery charges of $9.99 each. What a rip off! When I questioned the girl all she said was sorry! Not let me ask the owner. I will NEVER order for them again. You just lost a good customer. read more

An edible arrangement was ordered for my mother-in-law after her recent hip surgery. It came to the house on a 70° day with the chocolate all melted. We called the store and the following day a completely new arrangement was sent. Great response from a local small business! read more

Awesome service. The ladies here are amazing and could not have been more helpful. I popped in without knowing what I wanted and left with a great customized arrangement that didn't break the bank. Sometimes I expect less than stellar service from a big "chain" but these ladies proved me wrong. read more

I ordered from you you delivered to the wrong location. It was admitted it was the driver's fault and the staff refused to resolve this issue in a timely manner. they couldn't get ahold of the district manager to fix the situation but then the distract manager was able to fire the driver. their story did not add up. they do not stand by their satisfaction guarantee. they then tried to blame me for saying that the arrangement says it can be left at the location if no one was home. I had no problem with them leaving the item at the house it was to be delivered to instead they delivered it to a bank and that is my fault? read more

I ordered a Valentine's Day gift for my girlfriend to be delivered on 2/14. it came the day after which was very disappointing seeing how that's the only thing I had to give her. After not being notified about the gift being delivered late I headed down to eastlongmeadow plaza to receive my refund only to be told I couldn't get one.After convincing one of the managers that Valentine's Day was ruined he offered the same thing that I ordered anytime I wanted. I explained that I just wanted my money back and he told me he didn't have the money lol this place is a joke! read more

I love this place. Vicki and Jessica at EA Eastlongmeadow location. Amazing, superfluous customer service. They saved my one of Anniversary gift sent from my husband whom is on active duty over sea. read more

Have used Edible Arrangements numerous times, but this is the first time i had to use this location, and not by my choice but by the website for ordering....and this will be the last time i use this location, or I may never order again from Edible.....My Valentines order was never was delivered on Valentines Day...No response to an email sent about this...finally called store and said item was delivered, but person I talked to made a mistake on describing the house..said would talk to driver and call me back..no call back, but unexpectedly 20 min later the order shows up at door (and there store is at least 25-30 min away)...Items were wet from leakage and fruit was already shrivelling up, as if they had been sitting out all night...never had items before from Edible so awful looking....Bottom line is I think driver forgot our order day before and when he was called about, raced over to the address to deliver like nothing happened!! read more