Ordered a delivery, the tracker online said that it was delivered and it wasn't. Called the store they said they couldn't contact the driver so they remade and sent it back out. And yet and again no delivery. Seriously the worst service ever. if I could give it negative stars it would. I have had better service from other business that don't speak English. read more

Arrangements was dropped off on a Sunday to the visitor center on a bench and drove off. Instead of going to the intended address.

The owner or manager of this establishment went above and beyond for me right after Mother's Day(we celebrated late) but everything had already been picked through(I didn't reserve an arrangement in advance I know I'm the worst) but she went out of her way to make something delicious and beautiful for me! Even was patient with my toddler while it it was being prepared! read more

Do not order from this business. I ordered a same day delivery for a sick colleague & they were dishonest about delivery attempts. When I called on 3 occasions to inquire why my delivery had not been made, the office manager said that her computer said they had attempted( one of the alleged times completely contradicted what another employee had said). After 3 days of frustration & them still not delivering the arrangement, I asked for a refund & the office manager refused & said it was company policy to give me a credit. Why in the world would I ever order from them again? They can't deliver to an patient that is non mobile. I have always enjoyed ordering Edible arrangements from other locations; however, I will never order from this FWB store. Save your money & make your own, it's cheaper & the recipient will actually get it. read more

My brother has been using this establishment for quite a few years. He typically orders arrangements for our Mom's birthday. She received an arrangement today, and the stems of the strawberries were brown and gray. My Mom (English is not her first language) contacted the store, they told her to send a picture in. She's 72 years old and not tech savvy, however, I was able to walk her through texting the picture to me and the store. I happen to know an employee who works at this establishment, so I reached out to them. They admitted that they received the photo from their boss, they discussed it and they concluded (1) it's a potential scam (2) there was nothing wrong with brown and gray strawberry stems. I CONFIRMED it was indeed NOT a scam, and I was offered a new arrangement for tomorrow. Today is my Mom's birthday. Today. My brother paid for the arrangement and delivery for today, since he lives out of state. Apparently, it's corporate policy to not issue refunds, but instead issue store credit. Why would my family want store credit when the boss and another individual have to compare and contrast their thoughts on if the arrangement looked bad, in their opinion? I was assured the produce was purchased today, and that's fine. However, the produce purchased was definitely not the best quality. It happens, but to know that this is how business is conducted there is completely unacceptable. Edit to Add: A friend of mine reached out to me last night with her experience. She had an edible arrangement sent to her last Thursday. She shared that her arrangement had bananas that she could poke her finger through. Now, the store did remake/redeliver the arrangement but she said the second arrangement wasn't great, but better. read more

Edible Arrangements - This is normal - the stems are supposed to be brown to gray, not green. - Florists Near Me - Fort Walton Beach, Florida

Delicious and delivered on time. Staff helped me place the order and got it delivered on time. Birthday girl loved it!!!

Ordered a large platter which was to be delivered on 5-10-2021. No delivery, called phone number can't leave a message as the mailbox is full. Delivered a day late and looks nothing like the large platter which we paid for. Do yourself a favor go elsewhere. read more

The arrangements were awesome and very much appreciated. The only issue I had and it was not a big deal was that the driver apparently got stuck in traffic and couldn't deliver it on the day we agreed to. It was delivered the following day and to make up for the late delivery, I was offered some cookies free of charge, so that was appreciated. read more

We received it as a gift for our anniversary. The fruit was fresh. They had just made it when I picked up. We loved it! read more

Edible Arrangements - Florists Near Me - Fort Walton Beach, Florida

The WORST communication for delivery I have ever seen... felt like they'd rather pick up your gift than to deliver it... it was such a disaster that we had to decline the delivery ... this experience was so awful I would have rather had flowers, ‍ read more

Most delicious treat I EVER ate bar none!! Wonderful presentation and totally mouthwatering!

The fruit tray was beautifully done. The fruit was fresh and tasted delicious. It was a surprise birthday gift for my sister and arrived in a timely manner. Thank you!! read more

Thank you Edible Arrangements! I ordered a Fathers Day arrangement and it was perfect, delivered when asked and my dad was thrilled! The delivery person called me to make sure he was at the right location, when my dad didn't answer the door he called to make sure he was at the right door because the building is huge, he was on it! Thank you again, you guys rock! read more

I've never been more appalled at a lack of service in my entire life. After paying $90 for an arrangement, I was informed that the delivery wouldn't arrive because the driver "didn't have time." This was a birthday gift for a military spouse from her currently-deployed husband, and I live out of state so I couldn't go to the store and pick it up myself. They did absolutely nothing to make it right, were unreachable by phone and email, and made their driver scheduling problem into my problem. They let down a military family, and didn't provide the service I paid for. DO NOT give them your business. read more

I definitely recommend this business. My sister sent my daughters a gift arrangement, and they absolutely loved it! We had some minor difficulties arranging delivery in the beginning, but the excellent customer service and extra care these people took to make it right and make it wonderful were top-notch. 10/10! read more

Very fast and efficient. I bought a gift for a friend. I later found I gave the wrong delivery address which was quite a bit from where it actually needed to be delivered. However, they still delivered same day! Excellent service and my friend was so happy! I can't ask for better than that. read more

This place is absolutely corrupt and criminal. I ordered a $90 gift to be delivered to my mom and aunt on Mother's Day. It never arrived and I didn't hear anything from the company. I called the next day and talked to a woman who seemed to be the owner. She said that 60 orders had not gotten delivered that day because they got too many orders--more than they could handle. She asked if it could be delivered that week. I told her that it couldn't because my uncle was in the hospital two hours away and both my mom and aunt go together to see him every week day. The chocolates would melt outside with no one home. I asked for a refund. She was practically yelling at me about how stressful this all was for her and being super short and aggressive. She told me their policy is that they can only refund you half on a canceled order and legit hung up on me before I could even respond. She sent half back to my card, $45. The thing is it wasn't a canceled ordered by me. They are the ones who canceled the order by not being able to fulfill it on the day it was booked for and therefore owe me a full refund at minimum for the inconvenience. It's not my problem that they can't run their business and take on an appropriate amount of orders. They ought to be reported to the BBB for thievery. This is a disgusting way to treat your customers. Shame on that neurotic woman. read more

Ordered a edible arrangement for my wife's birthday. it was delivered and was exactly as it was described and pictured online. Both the naked and chocolate covered fruits were fresh and delicious! This made her day! read more

These guys were able to handle a last minute order/delivery for the last day of the school year. They really came through and my daughter and her teacher were able to enjoy their end of year gift before they were out for the summer. My daughter and her teacher both loved their arrangements, and they were really delicious! read more

This place is horrible. I had an arrangement sent to me as a surprise. I was at work when the delivery driver got to my house. I asked him to leave it and me said he couldn't do that which I totally understand. I told him I would pick it up on my way home from work. I got to the store at 6:30 and the door was locked. The store hours on both the sign and voicemail say that the store closes at 7. I will be contacting the main company as this is unacceptable. Don't waste your money. read more

I ordered an arrangment for a special day on Monday and it still has not been delivered! I called several times and it goes straight to voicemail and says this mailbox is full. I cannot reach anyone on the phone. So I sent an email and no response. Do not order anything from this company. It is a scam. read more

Please save your energy and your money! Not only am I completely unable to get anyone to even answer the phone, but after a week and a half, they never delivered the order. Refunded my money for the order, (not by choice, I still wanted the order delivered) but charged me for the dang delivery!!! First and last time I will ever use this business!! read more

Most fruits looked previously frozen with a soggy look. Tasted Awful too. Very disappointed. Paid over 100 for some previously frozen melons. read more

Edible arrangements, Fort Walton what a joke! " Sorry our dilivery driver did not make the dilivery, let us make it up to you. I will remove the dilivery fee" ($14). "We will add balloons". (I should have said I need my money) I said ok to the dilivery I like redemption. I haven't seen these $14, it was dilivered in the afternoon(I was told they had to remake it). And to top it off, nothing topping it off. No balloons. Disappointed. No redemption here! read more

I asked that an arrangement I ordered be delivered before Friday so my office staff could enjoy. It wasn't delivered until after hours when the cleaning person was there. They should have waited to deliver on Monday being it was for the office and wasn't delivered until 5:30 pm. I have ordered many times before, but never again! I called and all your office said it doesn't guarantee times. It wasn't as big of an Arrangement that I usually order .......thank goodness. I feel like I threw my money away and your office didn't care. I will never recommend your office ever again!!! read more

my husband ordered me a valentine's day arrangement. still haven't received it. have called mult times and get told they can't do anything about it & refuse to give us a refund. they won't deliver to our house and my work office closes 3pm some days and 5pm others, i asked if they could make it a first delivery one morning - told me nope. but yeah 2 weeks later and $100 spent with nothing. don't waste your money or time everyone's rude and won't help you. read more

My oldest daughter who lives out of state, ordered an arrangement for her sister's birthday. Not knowing that it was coming, we missed the delivery. Since we were going to be in FWB today anyway, we asked to pick it up instead. The arrangement was beautiful as well as crisp, fresh and delicious! Not a soggy piece of fruit to be found! Well done Edible Arrangements in Fort Walton Beach, FL! Thank you for a wonderful treat! read more

Received an edible arrangement and for my surprise the grapes were old and soggy , oranges had a sour taste to them. Cantaloupe and dew weren't ripe and both my girls woke up the next morning throwing up. Will never purchase another edible arrangement read more

I ordered an arrangement from the store in FWB, Fl. It looked too big to be in the container it was in and when I got it home you couldn't sit it on the table without it falling over. I called the store and asked if they could put it in a bigger container. They told me the container they had, that was only 3 inches larger, would be to big, but they had a box they could put it in. Well, I took it back because I noticed some of the sticks sticking out of the bag. When I got there, the employee said the foam was coming out and that's why it wouldn't sit level. When I took it to my Pastor's wife for her birthday, it wouldn't even sit level in the box. They put too much fruit into too small of a container & didn't want to fix the problem. read more

Waste of time and money! I ordered flowers and strawberries for my wife for Valentines day {2\14\2022).  The manager called me at 6pm on Valentines Day to tell me they didn't have enough drivers.  She said that they would refund a portion of my money and deliver the gift first thing in the morning on 2/15/2022.  The next day I attempted multiple times to call the number they have listed which is a call center but was not able to speak with anyone after being placed on hold for 30+ minutes.  No delivery arrived in the morning and my wife was only able to stay at the delivery location until 1pmdue to an appointment.  They attempted a delivery that afternoon.  I called the number listed and stated I want to cancel and I wanted a full refund.  The customer service rep said the store had 24 hours to contact me before that would happen.  After 24 hours no attempts were made to contact me, so I called back and received the same answer, that I could do nothing until the store called me.  It has been well beyond 24 hours and I have not received a phone call or a partial refund the manager said she would provide.  There customer service is severely lacking and its clear they make no attempts to resolve issues read more

Made delivery on time but fruit is old. It was clearly cut several days ago. Pineapple is dark, soggy and sad looking. Strawberries - too dark, too soft, one had mold on it and most have moisture that had already leaked through chocolate. Half are rotten. Green tops are dark and limp. Apples show where they were punctured for dipping and the skin is brown and discoloring. Horrible!!!! I've purchased Edible Arrangements for 15 years and I've never gotten or given one this poorly done and half rotten. read more

I am living in California- but on Father's Day I wanted to send my dad an edible arrangement in Valparaiso FL. Ordering online was easy, and my dad said it was delicious. The icing on top was that the young lady who delivered it to my dad was kind enough to walk it into his house and put it in the fridge when he was working under his car. This small gesture meant a lot since my dad has a hard time with mobility (walking especially) since he has MS. It would have taken him a minute to get inside himself..Thank you so much! read more

I was not home at the time my edible arrangement was attempted to be delivered. It was to be a gift from my son. I called the number the next day and we arranged to have it redelivered. They were to call first and the person on the phone saying d she would " leave a note" for the driver. No call, no attempt to deliver. Monday came again no call or attempt to deliver. I called on Tuesday and was told that would deliver at 3pm and that there were no notes regarding the previous week. 3pm came nothing. 337pm came I called again. Christa answered and said the note said after 3pm. This was not discussed with me. I explained the issue. Christa was curt on the phone and didn't seem to really care that my gift my son paid for who lives out of town was still sitting in their establishment a week later. Terrible service, terrible communication. No one wants to listen. We will never use this business again. read more

Great experience ,fast reliable service . My grandmother stated she was pleasantly surprised. Will definitely used them in the future.

Really ridiculous. I placed an order MONDAY online to deliver on Father's day TODAY since I live in Georgia. I called to make sure my delivery was still in place and to see the status of the arrangement. The person who I talked to told me the arrangement was ready and they were just waiting on the delivery guy to come and deliver the gifts. Yes I know it is a major holiday with high volumes, but this is REALLY UNACCEPTABLE! My uncle and aunt were home all day waiting on the delivery as I checked and told them it is "OUT FOR DELIVERY". Couple hours later checked to see if they received it, they said they didn't. Then I checked again, it says "DELIVERY UNSUCCESSFUL." SERIOUSLY? Where is the promise of your "same day delivery"? If you cannot make it, then you should let people know. For crying out loud I gave you guys a few days ahead to know the placement and also requested to deliver early despite THAT DID NOT HAPPEN. I will be calling in the morning. read more

Very pleased with the delivery and the product. Made an order the night prior and was delivered flawlessly the next day. Allie the delivery driver went out of her way to make the delivery since nobody was home at delivery time. Thank you Allie for keeping the delivery special and the recipient happy! read more

I was able to order the day before online got a discount and had the chocolate covered strawberries delivered to my mother. She loved them ! They were absolutely some of the best strawberries that I have seen and she has tasted. I was very pleased with the professionalism and the quality of the order. It is a little pricey but I would pay it time and time again for the quality that you get. This is a great place for all occasions. I can promise I will be a regular here. read more

This is the second year in a row we have been given an edible arrangement and there have been problems with the delivery . During the holidays when others give this gift it seems like it would be a priority to deliver the arrangement read more

Horrible customer service! I paid $70.00 for a dozen chocolate covered strawberries for Mother's Day. It was bad enough that they wouldn't even give you a window of time to expect the delivery, but after we stayed at home all day so as not to miss the delivery, the person came and DIDN'T EVEN KNOCK ON THE DOOR! The whole family was in the living room right by the door so there is NO WAY we didn't hear the knock at the door let alone the door bell. When I called the business to tell them that we haven't left the house all day, all I got from Caitlyn who answered the phone was excuses and complaints about how busy they've been all day! She even said WE must not have heard the knock at the door after we stayed home all day just for that delivery! Needless to say I will NEVER patronize this business again! WAY over-priced with horrible customer service! Your customers don't care how busy you are! If you can't handle the business, don't be greedy. Turn the business you can't handle away! I'll try Shari's Berries next time! read more

I buy arrangements for family in the Fort Walton Beach area. They are very pleasant to deal with and fast to deliver. They even gave me a courtesy reminder call this year. These arrangements make someone's day happy to receive. read more