Very great service, Same day delivery and was delicious! I was in a pinch and needed a gift quick and Sony came through for me.

I placed an order for a Mother's Day gift on 4./29/2026. They charged my card, plus a very high delivery fee the next day. The gift was not delivered. Now they say they will refund within 7 to 10 days. No delivery, no calls, no messages. Just no gift. They got to use my money for close to a month. Was that their goal? If I were you, I wouldn't order anything from Edible Arrangements. read more

Terrible service ! I placed a order for a friend and they told me the flowers were already dead the next day . I placed a call to speak to a manager and two emails on the website and no one ever got back to me . Terrible customer service after ive made several orders . Never again read more

I can't believe they're selling wilted flowers. Someone gave me this and he just bought it. This is not the first time i got flowers from them thats wilted. I hope they do better since flowers are not cheap and it's very pleasing to get some fresh flowers. I wonder if all of their branches have the same kind. I do appreciate the person who gave me this but this place can do better. read more

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Good clean location, but parking in area can be tough. Store does not overly display by keeps things simple and to the point. Verses other locations that I have frequented this is more of a order and pickup location. This particular outing I was attempting to utilize a reward that I earned and learned the online rules differed than from walk in and order in store. That lead to a misunderstanding of the order by associate and only half the order was presented upon pickup. Associate quickly acknowledged the error and miss and quickly within 5mins corrected. She was very pleasant and indeed reacted and addressed as an associate should have. All in all I would still order and pickup from this location, but next time if I get a similar reward, I might do as mentioned and walking to validate vs trying to be proactive and order in advance online prior, if the same issue error occurs. Fruit was fresh and chocolate dip just right locking it all in. read more

Edible Arrangements - Gift Shops Near Me - Rockville Centre, New York

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Amazing service and very efficient and great staff!! Highly recommend this location!!!!

This location really came through for me! I wanted to send a good friend of mine and her husband a warm wish on their wedding anniversary and they did!!! I placed the order on a Sunday of all days. And the delivery was no lie within 2hrs to my surprise. The lovely couple loved their cake with strawberries on top. Even their two little daughters gawked at it lol.... Thank you to the Rockville location for their diligence to help make it a special day for my friend! I'll definitely be using their services again. Also to add, when I called the customer service was impeccable, warm and welcoming. Something we all look for when seeking great service during these special moments. read more

I had a great experience with my order for my friend. The order was fresh and my friend said everyone enjoyed it. I then went back yesterday and picked up Chocolate covered strawberries for my daughter' s birthday. They were so fresh and already all gone! read more

Shout out to Rockville Centre Edible Arrangements! Thank you for your very generous donation to the Birthday Wishes Club at South Side High School. Birthday Wishes Club is having a bake sale on 4/12 and your donation is appreciated! It's wonderful to have our local businesses support our HS kids who are just kids trying to help other kids! Check out the Birthday Wishes Organization here on L.I. and RVC Edible Arrangements!! read more

My co-worker and I placed an order 2 mini fruit platters) on a Friday to be picked up on Sunday at 3 o'clock. When my co-worker arrived for the fruit platter only 1 was ready, they rushed to prepare the second one and never dipped the strawberries in chocolate as shown on the pictures. There were supposed to be 4 strawberries on each platter, we only got two on the second platter. Thank god my co worker open the platter and realize the poor rush job they did, we even had to buy strawberries and add to the platter. These platters were supposed to be gifts for our Principal and Assistan Principal. HORRIBLE SERVICE . Do not place an order with this particular edible arrangement location. read more

Placed an order at 4pm, says closes at 6pm, so I scheduled a 5:30pm pickup. Payed online and received a confirmation. I got a call at 4:55pm that the order is cancelled because they close at 5pm. Horrendous customer service and will never give them my business again. read more

Ordered a fruit basket and a bouquet of flowers for my mom for her birthday. Only the fruit basket was delivered. Kind of ruins the whole delivery surprise. I called and they stated that the driver packs everything up and may have forgotten them. I'm sorry but that's a bit of a lousy excuse. Start checking the orders to make sure you have everything. $30 bouquet of flowers and they act like it's no big deal. Still waiting on the flowers an hour later. read more

They received the order at 10am ( Rock center store Never delivered it to my guests.a mile and a half away. Don't answer their phones..don't respond to e mail Just takes your hard earned money. read more

Excellent presentation & very fresh fruit. Pleasantly pleased with my purchase & surprised at my Free birthday box of chocolate covered fruit. If you create an account you'll get a free birthday box on your birthday too! Highly recommend this Garden City location. A+ read more

Had a special occasion for which I ordered about $150 worth of Edible Arrangement selections. Wrong order, or missing order, was delivered. No card, no Cheesecake Bouquet, no 12-count Dipped Fruit Box. What was actually delivered? A small fraction of the order, and even that had incorrect items. I don't know if it was the Rockville Centre store, or something more widespread within the company, but in any case, this will be my LAST order from Edible Arrangements. I hope to get some kind of refund, but this special day is ruined. read more

I placed an order for same day delivery and when I tracked the order it showed delivery next day. I immediately called the store and could not get a person on the phone so I left a message and no one called back. I ordered from them for same day delivery or I would have gotten it elsewhere. They are unprofessional as I still have not gotten a call back. Not an apology or a refund nothing. I will NEVER be ordering from here again and I will make sure to let everyone know as well. ​ read more

Do not place an order at this location! I placed an order and the delivery person did not follow instructions for delivery drop off. Left the order in the wrong place. The balloons were incorrect ones and the entire order smelled like cigarettes!!! Embarrassing and super disappointing! Never again! read more

this has to be the most poorly run franchise. I too had ordered an arrangement on Tuesday to be delivered on Thursday. it did not. called store to see why. I was told by worker "it was crazy here" and I was all alone. no help nor driver for deliveries!!! I asked him why manager did not make deliveries or owner . he said he tried to get help, no one answered or came in. I told the clerk I have been in business 45 years and I would never disappoint a client nor would I not notify them that I could not deliver what I promised. asked for the manager, not in. asked for him/her to call when in. they did not and have not. if corporate offices do not check up on franchiseies, who will correct these problems.?? my advice is not to use this establishment. they do not care about their customers td read more

Stay away from this place. Waited over an hour for them to open, recording said that they open at 8 AM waited until almost 9:30 person was inside the whole time he said he was in the back of store preparing a order. Disgusted ! Just left ! read more

I ordered there for my mother's birthday and the SERVICE was terrible. Left an easy detailed instructions for the delivery,and just so they could leave it ON THE GROUND in front of my door . read more

Easy ordering and great communication! Kudos to the delivery driver who found my recipient without having an exact apt. #. He went above and beyond! Thank you! read more

Despite some of the negative reviews I have no problem here whatsoever, most of the girls are super friendly behind the counter and they do a great job, today I had the pleasure of dealing with Sierra and she put together a nice little get well and arrangement for my father-in-law and although came out not to my liking at first she made it better by putting larger fruit and ribbons on it for a better presentation, on top of that she gave me the rest of the free sample chocolate covered strawberries that were in the showcase for my kids which I thought was really sweet and thoughtful, my kids loved them! Because those nice gestures I will be back time and time again! Great job! read more

Edible Arrangements - Nice little edible arrangement with a good presentation thanks to Sierra! - Gift Shops Near Me - Rockville Centre, New York

Never again. RUDE AND HORRIBLE CUSTOMER SERVICE! I admit they claimed i messed up and i accidentally put in an address that was off by one number but in fact It was an ADDRESS THAT DOES NOT EXIST!!!! If you put It into google maps It is just green grass and trees...It is not an address. So instead of calling me they "claimed" the delivered It to this address (that doesn't exist at all, there is not even a building there) and It was "not their problem because i received my confirmation" The driver probably kept It for himself. Apparently when an address doesn't exist they just chose a random place to drop It off ? I called a few times and was told i would be given a call back......horrible customer service so i drove 6 towns over to go there in person and SHOCKER the place was empty. The lady was nasty and told me It wasn't her problem the address was wrong but the address doesn't exist at ALL HELLO isn't that what you take a persons phone number for? She also told me that she said she would call me back because she felt i had to give her some space. Oh I'm sorry i spent $92 and wanted to get to the bottom of It today instead of being screwed around. Anyway finally i was able to get something for my mom but was nothing like what i actually ordered and was extremely small and skimpy...it did not even have melons or cantaloupe and no where near worth $92(picture attached) but they are clearly hurting... and need all their fruit....at this point i just wanted to get the heck out of there I honestly believe the whole story about some other family signing for my moms arrangement was fabricated since the address didn't exist at all and they just didn't want to deal with It. Nice I'll go back to my restaurant and tell my my paying guests to give me space and I'll see how much longer we are in business. Horrible customer service. Keep your fruit, Never been treated so horrible my someone in the customer service industry in my lifnever ever again!!!!!!!! read more

Edible Arrangements - Paid $92 for this crap. - Gift Shops Near Me - Rockville Centre, New York

I placed an order for my son's birthday, the order was incomplete and the pretzel was broken. I didn't let them take anything from the incomplete broken order. This morning I went to the store located at 9 North Village Ave in Rockville Centre and asked for the manager, she asked me what was wrong I told her to open the box her response was oh I guess they got the order wrong and I guess the pretzel broke which by the way we're supposed to 4 of them. The manager never apologized couldn't care less! I requested a refund and she never even try to apologize or compensate me in anyway. The management and workers at this store are horrible!!! read more

The worse experience ever. I ordered Fruit basket -get $10 off, also flowers bouquet and balloon for my kids Anniversary. Store deliver only fruit basket. When I called, first they can't found my order, after manager Syed finally found, I asked him why not all items delivered, all what he said Everybody can make mistakes. No apology, sorry, nothing. I ask to return money for flowers and balloon, they did minus my $10,even I get money for fruits basket. I called, email..no responded from anyone. Very very disappointed. Never again used this store. read more

Love this Edible Arrangements. The basket I bought was very fresh and the delivery man was very attentive. They made the whole process a breeze. Would recommend and will shop again! read more

What a waist of time.My order was to be delivered Tuesday and was not delivered.Called to speak with the manager and was not available.Ordered still not delivered. Thursday and still not delivered.Call again to speak with the manager still not available was told order went out today,I placed the order last Friday for Tuesday delivery what horrible service never again.Still waiting for a callback from the manager I am not holding my breath.My Rating 0 stars! FD.Find another place. read more

This store is the WORST. They ruined Mother's Day. Supposed to be delivered today. No answer by phone, had to go there in person. Was told there is nothing they can do, it should be delivered by tonight. 6pm, still nothing. Only ONE guy on the register at the store on Mother's Day. This store should be put out of business. Only buy from here if you like setting your money on fire. read more

DO NOT USE THIS LOCATION! Dishonest & unwilling to make right an order which was not delivered or received at a hospital location. I ordered an arrangement on Thursday, October 19 to be delivered on Thursday, October 20. The order was said to have been delivered 10/20/22. When I spoke with the supervisor at the hospital they told me that absolutely NOTHING had been delivered. When I spoke with my friends at the hospital, who is the recipient, she also told me nothing was delivered. I then spoke with the hospital again, and the supervisor told me that nothing had been delivered from the store to my friend, with whom had the wing and the room number. Upon speaking with the manager of the store, they told me that their boss needs to get back to me, but can't give me a day or time as to when they will get back to me. So I have been robbed of my delivery & not given any refund whatsoever. TERRIBLE CUSTOMER SERVICE FROM THIS RVC location. read more

Had ordered a delivery for the day before Mother's Day which did not arrive. Called the store and Jay was so helpful. He promised immediate delivery & upgraded my original order. He was so courteous & helpful. Definitely recommend this company for their personal approach to customer service. Satisfied for sure! read more

Wow! Easy to order online! Great communication via email updates! Delivery on time! Great quality!!! What more could you ask for! Thank you!

My Mother actually ordered a box of chocolate strawberries for my wife. Our Son moved down to North Carolina in Feb and this is her first Mothers Day alone. It was delivered on Sat. When I asked my Mom the price, she really didn't want to tell me. She did tell me that when she ordered over the phone, they would not allow her to order from the regular catalog with some cheaper options. She was forced to order from their Mothers Day catalog which is more expensive. When I searched the website, it showed $51.99 for 12 strawberries. I would imagine tax and delivery are not included. I was horrified because my Mom lives in Brooklyn on a very small income. I just think it is disgusting how these companies operate on Long Island jacking up prices whenever they want. I do think the price is pretty outrageous. Lets remember folks, Spring is here and you can get two containers of strawberries for 5-6 dollars. Enough said. My son was smart to get out of NY. Its only gonna get worse. read more

Received a thoughtful delivery of chocolate covered "swizzle" strawberries. They were covered with mold the next day and when we contacted the store we were told that we needed to eat them within 4 hours and to read the box. The box stated that they needed to be refrigerated within 4 hours. They ended up denying my request to remake them. I contacted corporate and they said the store agreed give me a box of regular strawberries not the "swizzle" berries which are a price different of $10+ for a simple white chocolate drizzle. Again, corporate called them and told them they needed to remake the original order. They agreed, I went to go pick them up, and again I was told they would not make the original order and I could take a box of regular pre-made berries. When I again explained the situation they told me I would need to wait bc they weren't made. They ended up taking a box from the fridge and added the extra decoration. The 1 star is for the girl who was decently polite at the front desk and offered me fresh fruit while I waited. read more

The basket was beautiful. I had to write a review as there was a miscommunication about the arrangement. The store was very gracious in trying to correct the "mistake" even though it turned out that the store did exactly what was requested. I would definitely order from them again. The owner exemplifies customer service. read more

Yesterday I sent my grandma a gift basket to the hospital. In an effort to cheer her up I figured there is nothing better than receiving a beautiful bouquet of delicious fruit. That's what one may think! HOWEVER, when the package arrived, the fruit was not only inedible but they gave us a hard time when we complained. A voistrous lady, Tina who was the manager told us she would sent us a new one. We specifically explained if it was going to be the same fruit we'd like a refund. She promised she would 'oversee' the basket herself. Low and behold, the basket arrives and it was inedible yet again!! I explained that while visitng my grandma in the hospital this is that absolute thing I wanted to deal with. She scolded me and told me that the fruit was in fact from corporate and absolutely ripe and delicious! NEVER again will I EVER order from this place and I URGE you to steer clear of giving someone who so clearly doesn't understand customer service any business. read more

Zero stars! Ordered an arrangement for Mother's Day and the order was never delivered. Two days later no phone call from the establishment, no refund was put in place.. Nothing! I assumed it was never delivered as the recipient never contacted me to say they received the delivery but how could a business based on Internet orders not fulfill its order ESPECIALLY WITHOUT CONTACTING THE BUYER. When I contacted this location two days later I was told well a lot of deliveries didn't go out we were overloaded. What does that mean to me?! Don't take orders if you cannot fulfill them and definitely don't try and scam people and assume they may never know and keep their money. Beware people and always check to see if it went out for delivery :/ read more

This is the worst local Edible Arrangements by far. You're way better off w/Freeport or Hewlett. Every now and again when ordering I'll forget to pick a different store and end up with this one and EVERY TIME they screw up delivery. Lastly by trying to deliver to a business after 5pm and then subsequently by being woefully unresponsive. read more

Ordered a large basket for mother's day to find that they delivered the small version. When I called them the next day (as they were closed when it was delivered) they told me that since i didn't remember the exact amount of pineapple on the basket, since family members have eaten some of it since then, there was nothing they could do about it. So essentially, I am being penalized for their mistake. Edible is already overpriced for what they give to begin with, but I am officially never ordering anything from them every again. read more

The basket was not delivered at all and no note was left of an attempted delivery. When i called corporate they passed me off to the store though it was ordered through the corporate office. The store was very little help and made no attempt to re delivery early the next day. They did not even want to give back delivery fee, though I ended up picking basket myself, and did not offer any discount or coupon if ever i wanted to try them again. I will not. Bottom line, don't waste your time at this establishment and or ordering from corporate they bounce you back and forth and they are not helpful to the customer. read more

beyond disappointed. ordered strawberries for Mother's day to find out that it was never delivered ! called them at 4:15. sat on hold til 5 which is when they closed. called again this morning to find out what happened and the response i got was " we were really busy yesterday.... we can deliver it for you tomorrow (Wednesday)"Hmmmm. Ordering a "Mother's Day" arrangement is to have it delivered ON Mother's day ! Get your act together over there!!! If you can fulfill an order ha e the decency to pick up the phone and let the customer know so they can order from somewhere else. Thanks for having my mother think i forgot Mother's Day. read more