BEWARE - It was a disaster I made an appointment at Edison Mall Dental for a dental cleaning, No xrays and No exam. When I arrived, I again said I was there for a dental cleaning only, No xrays and No exam. The receptionist said yes, barely speaking English. I then went into the back and they insisted I had to get xrays, I hesitantly said OK, Again, almost no English. Then they inspected my teeth which I did not ask for. Right after that, ok you can leave now. I replied no I am here for a dental cleaning. I talked to the manager and she said that is not how it works. I asked them to at least email me the xrays and the manager replied we don't have email, my manager will email them in 3 days. She then sarcastically said to the other receptionists, I guess he will be finding another dentist. I lost several hours of pay and also lost the dental benefit for the year, is was a disaster. read more

Office is disorganized, They rescheduled my first visit after waiting two months to another six weeks later, then when I called prior to confirming they told me to reschedule, which I did again for another two months, then I called to confirm where about they're located, was they're closed that day, to which they said they called me prior to that saying my appointment was the previous week, but they also couldn't tell what day they called. They don't keep track of you're records, and gaslight you. My child really needs a procedure done and this was the closest place over an hour away that takes his insurance, I'm not able to make payments and I need assistance traveling further out. If I take the next appointment which probably isn't accurate it will be nearly a year of THEIR DISORGANIZATION read more

So I've going here a few years and this a cheaper Medicare/ Medicaid dentist. Just about ever appointment I've been to, it been a one-two hour wait. The Dentist is very nice but doesn't speak English. Only a Spanish speaking office from Miami. It can be hard to communicate. The hygienist forgot to do clean a whole area of my mouth so I had to remind her. It was the only dentist near me that actually took my insurance so I went..the only do very limited there. Cleanings and filling cavities mainly. I had to be referred out for anything else. So if u speak fluent Spanish and don't waiting up to 2 hours to be seen then try out this place. Also my insurance requires authorization before being seen by any doctor so I had to follow up on this myself because I didn't believe the girl there would. It's in a great location at the Edison mall. read more

Thieves. Crooks. They are the type to bill your insurance and then say insurance will not pay and bill you too. I am on Medicaid which pays 100%, yet they (who take my insurance allegedly) say it does not pay anything and they want to charge me more than Affordable Dental's charges and Affordable does not take my insurance. I know my insurance pays for extractions and yet these lying crooks want to charge 200 dollars a tooth + 180 dollars a tooth for the dry socket. They are horrible. Do not go. they should be shut down for their crooked business practice read more

The worst dental office ever!!! I know from my experience 7 years ago my 3 children was just referred over to them to get orthodontist appointments but no freaking way when I seen the name I said hell no I would rather drive to Tampa than to do business with them ever again. It's been 7 years and it's still horrible by the reviews nothing has changed. The dentist do drugs and that's why he never shows up for work! read more

Believe the terrible reviews! This is the absolute worst orthodontist medical professional/office I have ever been to. We brought our daughter to this orthodontist due to being new in the area with location being important with the hopes of having an accessible orthodontist that my husband and I could both take her to. We had high hopes- I wish I had read the reviews prior to ever making an appointment. I had braces as an adult and my experience was very positive with an ortho- I did not anticipate to have the horrible and ridiculous experience we have had with this office and the staff. Appointments are overbooked, rushed, and inconsistent. Every, single, time our daughter has been seen, we have waited a MINIMUM of 2-3 hours for a 15-20 minute appointment. We arrive early and always, always end up waiting for 2-3 hours. Every. Single. Appointment. When she is finally called, she is seen, briefly by the dental hygienists, (who are the only positive part of this entire medical office) and then released quickly. Our daughter barely saw the orthodontist- who apparently does not prefer to show up to appointments on time or in the office. We have had appointments rescheduled over, and over, and over because the orthodontist will not be present for an already pre-scheduled appointment. Scheduling with this office is an absolute nightmare. The office staff will call on the day of the appointment, cancel the appointment, then when called to reschedule the cancelled appointment, never returns phone calls. When we finally were able to connect with the office staff, they were rude, snarky, unprofessional and belittling. All because we wanted to reschedule their cancellation for our appointment. They made absolutely NO acknowledgement they never returned any of our phone calls- even though we shared the dates and times we had called with no follow up from them. The office staff also does not answer the phone, and many times we received the "this phone number is not in service" and never had the opportunity to leave a message. We made these phone calls during their posted office hours. Even when my daughter had an ortho emergency, I was connected to their "after hours service" who shared they would take a message and the office staff would follow up the following day. I shared with the "after hours service" office staff member that I had the experience where no one contacted me back- ever- and asked her to please make a note to the staff of my daughter's ortho issues/emergency- to which she replied (rudely), she would leave a message with them and hung up on me. The office staff never called me back. I am also fairly certain they don't keep any consistent records. When I brought this to their attention, they supplied incorrect information about appointments and dental information. I then provided correct documentation when correcting them about the amount of times I have contacted them to reschedule, how long it has been since my daughter's last appointment, and any upcoming appointments or ortho next steps. I have concerns about the accuracy of the documents they are keeping about my daughters dental health. We will be moving to another orthodontist in April after giving this office many, many opportunities to improve. If you are searching for an orthodontist, please read and review all of these reviews. Absolutely not worth your time, energy, or frustration. Believe the reviews- save yourself months of ridiculous interactions with staff who don't really care about professionalism or your child's dental health- I wish we had. read more

Disgusting !! I have no idea how they still have jobs!!' They hang up on you , or can't understand what they are saying. They all stick together with the horrific way they treat patients! This place needs new management ASAP . Something needs to be done . Please report every encounter you have with them to the BBA they lie regarding benefits, claims everything and treat you like they are doing you a favor! read more

Horrible place. The little man who calls himself a dentist has a horrible demeanor, very condescending and nasty to me and to what's left of the staff there. No smile, tense, angry, zero professionalism whatsoever. I am reporting him, he has zero business being around other people. Has serious issues. read more

I walked in to the office and no one was at the front desk so I signed in and sat down the other people in the lobby were disgruntled because they had been waiting there for an hour. The front desk girl finally came out 15 minutes later after one of the patients knocked on the desk and yelled back Hello!? The receptionist I encountered was rude but I took it with a grain of salt because I know it can be a hard job. But it continued to get more unprofessional from that point. I felt very uncomfortable the entire time and the dentist told me my teeth looked great but I'm 29 so it's about time for my deep cleaning with anesthesia and that will be 120 out of pocket. IF my insurance accepts my X-rays??? I was so confused with the language barrier and unclear explanations. I felt like they assumed I was dumb and looked like easy money. I wouldn't recommend going here. Even in a pinch. Just don't. I will not be back. read more

This is the worst dental place to go. Never answer the phone, 2 hours for a consult, waited over an hour in the lobby. Employees have their children there while they work. another employee tried telling me certain things weren't covered in my ins. to later find out that wasn't true. If you have to go there like I do because of ins. watch them!!! read more

First of all I was skeptical because the reviews for this place were not too good. I was desperate to get an infected tooth looked at and needed help ASAP! I waited for maybe a half an hour and was seen by Dr. Dolce, who was AWESOME as was his staff. I still have to go get the tooth extracted, but he saved me with antibiotics and Motrin for the pain. I didn't really get any one on one time with him, he was busy, but he took care of my pain and for that I am grateful. read more

My initial appointment was scheduled 3 months out, I was told it was the first available. Called to confirm on the day of my appointment and told the dentist didn't show up to work. Rescheduled for 2 weeks later. Get a phone call 30 mins before my new appt. guess who didn't show up for work again...Yup same dentist. Made a new appt. 2 more weeks out. Arrive to see a packed waiting area full of aggravated faces and told there's a 2 hour wait. What the?! FINALLY get back to the exam room. Over hear a man yelling at a women saying "I know what I'm talking about". The same man then walks into the room I'm waiting in...It's the dentist....awesome! He's not too tightly wrapped. He tells me I need a filling re done and crowned on a tooth that's never had a cavity or filling. I try to correct him and he starts yelling at me "I know what I'm talking about". At this point I'm looking around for the hidden cameras because this place is a joke! read more

Most horrible dental office EVER. Extremely unprofessional, over booked, they tried to tell me to come back to get a cleaning after waiting for 90 min. for just x-rays that I had taken 6 months prior!!! I demanded a cleaning, the hygienist said they were out of cleaning brushes? Total LIE, she then said she found one - the last one....REALLY? Did a terrible job - took her all of 3 min. to clean my teeth, barely rinsing me and then flossed like 5 teeth....THEN CHARGED ME $20!!!! The waiting room was packed, everyone seemed upset...the Dentist himself spent about 24 seconds with me - glanced at my xrays and touched a few teeth with his dental poker and left the room....I will NEVER GO BACK and will warn EVERYONE that they are a HORRIBLE HORRIBLE "dental" office. I am also reporting to my dental insurance company that should not even be considered a dental office!!!! -0 STARS AWEFUL!!! read more

They are poor dental practice like a grinding mill I would rather travel back 100 years and go to my local barber then have them work on my mouth read more

I have to admit. I was surprised at the poor reviews because I thought everyone I met there was so nice... Then it happened... The lady who handles the insurance said that their system was down and it would take a "couple of weeks" to get back to me on my work to be done, what it would cost and when they could schedule it. 6 weeks pass... I call in. "Please call back after 6 pm when they would have time to talk to me". I call back after 6pm. The very very rude Vanessa puts me on hold for over 10 minutes. I call in on the other line (while holding). The very rude and now sarcastic Vanessa answers the phone and explains that the reason that she has me on hold for so long, without even returning to the line to advise me of anything, that her manager is reviewing my file and that I can either continue to hold or they will call me back tomorrow. Yes folks, I fell for it again. No call the next day. So, I call back at 10:10a the following day (they are supposed to open at 10) and the night time answering service has to take a message. What's the pint of going there when they obviously DON'T WANT YOUR $$ read more

Wow really,get ready to be put on hold for ALONG TIME after you call them 22X and they DONT PICK UP the staff is under qualified and as I write they I am on HOLD I'm not kidding read more

This place is the worst dental office i have ever been to..the girls that work there are so rude and treat you like crap if your white or black. Unless your spanish they are plan out right rude..and good luck trying to get them to answer the phone. Or getting your dental records..the worst place i have ever had dental services done at. The new dentist is actually really good but they put people in all 6 dental rooms and bounce from one room to the next and you end up sitting in the dental chair for an hour before the dentist gets to you, on top of waiting an hour or longer after your actual appt time. So if your appt is at 2pm be easy to sit in the waiting room for at least an hour or longer and then have to sit in the dental chair for at least another 30 minutes to an hour. The dental assistant gals are pleasant but the front desk girls are the rudest most unprofessional woman i have ever seen in my 54 yrs. Im not one to post things on sites but i absolutely felt it necessary to inform people of how AWFUL this place is. The new dentist IS very good when he finally gets to you..but honestly i can't say anything else positive about this dental office. The staff needs too learn how to treat people with at least a tad bit of respect and not be prejudice! I have witness a white and black woman be total disrespected but latin people be favored. I don't know who own's this practice but you may wanna fire all your front desk staff and get some people that know how to treat people. I suggest to anyone thinking about going to this place..to find anther dental practice!!! read more

Guy ripped out four of my wifes molars, refused to give anything for pain. In excruciating pain, looking like she smuggled a golf ball in her cheek.. I brought her to the ER where they took one look at her and gave pain killers. Do not go to this dentist he is a joke. read more

I had a SEVERE toothache and called over 10 places that couldn't see me until August or September. I read all of the negative reviews and was skeptical but was so desperate for help, I called anyway. It was 2:00pm and they got me in for a 4:00pm appointment (the same day). On top of it, I had no dental insurance and this place quoted me a FAR less price for an x-ray and tooth extraction than any other place in Fort Myers and Naples. I waited maybe 20 minutes after filling out new patient paperwork, was seen by Dr. Dolce, and my tooth was out in less than 10 minutes. The office staff were all so nice and caring and very helpful in helping me through excruciating pain. read more

I'm new in this area, and wanted to go to a dentist who participates in my insurance plan. My dental insurance isn't great, but I'm always hopeful that there might be some advantage going to a participating dentist. I pulled the list of participating dentists up on the insurance website, and the first group of names were all dentists with Edison Mall Dental. So I called to try to get set up for a regular preventive appointment. The woman who answered the phone spoke extremely rapidly and had a heavy accent. I felt guilty when I had to keep asking her to repeat herself multiple times. From what I could understand, she didn't believe me when I told her that the dentists for whom she works participate in my insurance. Our conversation was going nowhere - and the one thing I understood her to say was, "Look, do me a favor, call your insurance to be sure." It was so very frustrating to not be able to understand most of what she was saying - so I just gave up and ended the call. I can't say what the dentists or hygienists are like because I never got past the very unfriendly, difficult to understand person on the phone. My next call was to another dentist who was listed in my insurance directory, and the individual with whom I spoke was friendly, cooperative and understandable. read more

Sat for over 2hrs with an appt to fix a chipped tooth then refused to fix because it was 5. Dentist had the shakes so bad.

What a waste of my life! Had an appt for 2 kids on a Monday at 4 and after waiting a half hour I was told the dentist called in sick! Rescheduled for 2 weeks later again Monday at 4 and then get a message the Saturday to confirm my 11:30 appt. I told them that my appt should've been at 4 and they said they went ahead and rescheduled me because they double booked the appts. So I then switch it to today at 4. At 5:30 I go up to ask what the heck is going on and am informed I need to reschedule. This is the most unprofessional place I've ever been and will be finding a new dentist! read more

Very poor customer service, I wasn't able to schedule an appointment calling every day for almost 2 weeks.

I have never, in my life, been to a more disorganized dental office. Here are just a few things that happened while we were there: -people where sitting on the floors of the waiting area and outside the dental office into the mall aisle. -when my children went back for an X-ray they had to be shown how to properly get X-ray shots. -then we were sent back to our floor space to sit because there wasn't a chair. -the lady who did my daughters cleaning couldn't find tools and didn't know where floss was. Apparently they don't have an extra floss anywhere in the office. -then the dentist came in and asked why her teeth hadn't been cleaned yet. I told him they had and he had to find a scrapping tool to remove plaque. -once the dentist started her filing-he violently shook her and threatened her to sit still and not move...otherwise he was going to leave because she interrupting his time with other patients. Btw, she was doing an amazing job sitting still and was terrified for her LIFE! I was in the room holding her hand and helping her through it. She has NEVER been afraid of the dentist prior to us going to see the "pediatric" dentist at Edison mall dental. I was appalled and sick to my stomach after we left. I have no idea why I didn't speak up and stop him and his assistant from treating her like this. -the bathroom was out of order. -the shuffled children in like cattle and waste. If I have to mortgage my house in order for my children to get proper care-i will. I have this dentist to thank and this practice to thankful for terrifying my daughter of going to the dentist. These people should be PUT UNDER AND REPORTED! read more

I was scheduled for all of my bottom teeth to be surgically removed and after they healed my top teeth to get dentures. Well i was pretty much tortured..he yanked out my teeth with an odd prong looking tool...well i left out of there numbed up with a prescription of ibuprofen 800mg..nothing for pain...i have never been in so much pain in my life...i called them a week later to get as second look cause it looked like he missed a piece of my tooth although they took xrays after they yanked my teeth out...when i went back the dentist was very rude to me and asked well more like yelled at me and asked wth I did to get my mouth all infected...sent me off with no antibiotic just told me to finish the few I had left and gargle with warm salt water...now two weeks later i haven't really ate a thing I'm malnourished and extremely scared to get my others done. I made two trips to the e.r.just to get new antibiotics...this guy is straight outta a horror movie. My mouth looks awful and I'm probably going to die cause i can't eat.and there is now a piece of my jaw bone sticking out. This place will not be open too much longer..I can promise that.He is deceiving...i had to hold my jaw cause he was pushing down so hard i thought he was gunna break my jaw. That dentist is a creep....definatly not recommend to anyone!!!!!PLEASE SEE PHOTOS OF MY MOUTH!!! read more

Edison Mall Dental - General Dentistry Near Me - Fort Myers, Florida

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Today I had an appointment for a full mouth extraction because of my fear of dentist. after reading the reviews I was even more Scared. but I pushed myself to push through it, the doctor came in. i expected something totally different. In walks the doctor and first thing he does is look at the fear in my face and tells me to relax. he took the time out to go over the procedure and explained the difference between pain and pressure. After that i was so relaxed and for the first time in my life i was not afraid. Dr Dolce was not only helpful in reliving my anxiety about the procedure Not only was he extremely busy that day being the only dentist on staff he took the time out to educate me and make me feel comfortable through the the whole procedure witch lucky for me only lasted 10 min. this Dr Dolce is truly an amazing person. i feel so bad i prejudged him off of review that i felt i had yo share my experience. I hope this will help some one else read more

WARNING! DO NOT GO HERE! I made the mistake of going to this "Dental Office" and my mouth is paying the price. First they tell me I need to get my wisdom teeth pulled (which I do). So I went in for what was supposed to be a simple pull and guess what? I was left for an hour numbed while the quack was working on other people. He came in and numbed me some more, then had me sign a waiver. He proceeded to do the extraction and had his assistant open my mouth so wide I heard cracking (which I couldn't feel at the time but I felt very much for the months after). After what was an unsuccessful attempt, he yelled at me and told me that he couldn't work on my mouth and I needed to be put to sleep. He said he would set me up with an oral surgeon the following Monday. 2 months, countless phone calls to both him and my insurance provider, and an abscess later; I'm still in pain, still have the tooth, and haven't been referred to an oral surgeon. In fact this quack told my insurance provider I never showed up for my appointment! PLEASE, BEWARE! If this place stays open, it needs new dentists. read more

horrible place,horrible service, they show little or none respect for their clients.when you first get there they would say your mouth is in really bad shape ,you have three choices :one you paid and exaggerate amount of money for the service,two conveniently get their credit card and pa little by little or you extract your teeth out and get partials because is the only things insurance covers!!!! .that is how they live ,charging the insurance with the extractions,and if this is not enough to get your partials done would take about five months,of course they never mention that.Last but not least you are lucky if that old and hand shaking doctor do a good job in your mouth,other wise you would be coming back and fort to get your teeth properly extract it.!!!!! I strongly do not recommend this place at all.!!!! read more